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Rick Gates: The ECAPS Potential for Walgreens

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Chapters
0:00
Introduction
0:59
Pharmacy’s Expanding Role
2:27
Services Today vs ECAPS
5:22
State vs National Models
8:06
Pharmacy Filling Care Gaps
10:33
Reimbursement Challenges
13:34
COVID Changed Expectations
15:33
Expanding Clinical Services
19:19
Industry Alignment
23:32
Where Pharmacy Should Focus
ECAPS Watch
Rick Gates: The ECAPS Potential for Walgreens
Mar 13, 2026 Season 1 Episode 12
Workflow Services

Kevin Houlihan sits down with Walgreens Chief Pharmacy Officer Rick Gates to discuss the evolving role of pharmacies in expanding access to care. They explore how reimbursement, federal reform, and industry alignment will shape the future of clinical services in pharmacy. The conversation covers why pharmacists are uniquely positioned to fill healthcare gaps, especially in rural communities, and how the profession can move beyond dispensing medications toward preventative and care-based services. Rick also shares practical advice for pharmacy leaders on advocating for reform, negotiating reimbursement, and advancing the profession together.

Learn how to be reimbursement-ready on day 1 for ECAPS at our knowledge hub for pharmacy industry professionals: https://www.workflowservices.com/ecaps