James Allen: Pharmacy as a Connection Point

In this episode of the ECAPS Watch podcast, Kevin talks with James Allen, Manager of Clinical Performance at AlignRX, about the expanding role of pharmacy teams in healthcare delivery. James shares his unique perspective combining pharmacy and public health backgrounds, drawing from childhood experiences in his father's rural Oklahoma pharmacy. They discuss how pharmacies serve as healthcare "air traffic control," coordinating care between providers and connecting with patients beyond traditional dispensing. The conversation explores how ECAPS can help pharmacies document clinical services and provide comprehensive patient care, particularly in underserved rural communities where pharmacies often fill critical healthcare gaps.

Learn how to be reimbursement-ready on day 1 for ECAPS at our knowledge hub for pharmacy industry professionals: https://www.workflowservices.com/how-to-prep-for-ecaps-or-ensuring-community-access-to-pharmacist-services-act

Chapters

• 0:43 James Allen's Pharmacy Background and Family History
• 1:14 Growing Up in Rural Pharmacy: Personal Stories
• 6:49 Connecting Pharmacy and Public Health
• 7:50 The Best Time to Plant a Tree: Acting on Opportunities
• 8:42 ECAPS and Test-to-Treat: The Medicare Gap Problem
• 9:25 Rural Communities and Medicare Patients at Risk
• 14:15 Pharmacy Communication and Community Outreach
• 14:55 State-by-State Scope Expansion Hopes
• 15:29 Final Thoughts on ECAPS Legislation
• 15:49 Engaging Patients and Looking to the Future
• 16:43 Aiming for Mars: Planning Ahead Analogy