Dr. Nancy Gagliano: Pharmacy as a Healthcare Hub

In this episode of ECAPS Watch, CEO Kevin Houlihan speaks with Dr. Nancy Gagliano, a physician with extensive experience at Mass General Hospital, NIH, and CVS MinuteClinic. They explore how pharmacies are evolving beyond traditional prescription filling to deliver comprehensive healthcare services like testing and treatment. Nancy discusses the transformative potential of the ECAPS program, which enables Medicare patients to receive test-to-treat care at pharmacies for conditions like COVID and flu. The conversation highlights how this expansion addresses healthcare access challenges, particularly in underserved areas, while requiring new infrastructure for medical billing and documentation that differs significantly from traditional pharmacy operations. Learn how to be reimbursement-ready on day 1 for ECAPS at our knowledge hub for pharmacy industry professionals: https://www.workflowservices.com/how-to-prep-for-ecaps-or-ensuring-community-access-to-pharmacist-services-act

Chapters

• 0:00 Introduction and Guest Background
• 0:32 Pharmacy's Evolution in Healthcare Delivery
• 2:28 The Paradigm Shift in Pharmacy Services
• 7:06 Supporting Healthcare Providers Across the Continuum
• 9:08 ECAPS and Medical Billing Challenges
• 17:35 Time-Sensitive Treatments and Access Points
• 18:36 Closing Remarks