Summer Kerley: Taking Care of the Customer

In this episode of ECAPS Watch, Summer Kerley shares a compelling real-world example of expanded pharmacy care in action. While providing vaccines at a local pharmacy, she encountered a patient with UTI symptoms who needed additional care beyond immunizations. This story highlights how pharmacists serve as accessible healthcare touchpoints, helping patients navigate their care needs and connect with appropriate treatment options. The conversation explores how legislative changes like ECAPS can enhance pharmacists' ability to provide comprehensive care, building on proven successes from COVID-19 vaccine distribution where pharmacists administered over 270 million vaccines and helped prevent millions of hospitalizations and deaths. Learn how to be reimbursement-ready on day 1 for ECAPS at our knowledge hub for pharmacy industry professionals: https://www.workflowservices.com/how-to-prep-for-ecaps-or-ensuring-community-access-to-pharmacist-services-act

Chapters

• 0:00 Introduction and Guest Background
• 0:53 The ECAPS Act and Pharmacy Access to Care
• 2:58 Real-World Examples of Expanded Pharmacy Services
• 4:33 Filling Gaps in Healthcare Delivery
• 6:07 A Personal Story: UTI Treatment Limitations
• 9:32 The Convenience Factor of Pharmacy Care
• 11:57 Collaboration vs. Competition in Healthcare
• 12:53 Lessons from Vaccine Expansion Success
• 15:58 Looking Forward: State Legislation and Future Growth