Dr. Lisa Faast: Helping Pharmacies Grow Profitably

In this episode of ECAPS Watch, CEO Kevin Houlihan interviews Dr. Lisa Faast, founder of DiversifyRx and Pharmacy Badass University. Dr. Faast shares her expertise on helping independent pharmacies evolve and thrive through strategic change and clinical service expansion. She discusses how ECAPS legislation represents a crucial step toward pharmacist provider recognition, addresses common barriers pharmacy owners face when implementing new services, and introduces her "sandwich approach" for delegating clinical tasks effectively. Dr. Faast emphasizes the importance of continuous adaptation, explaining that practicing pharmacy like you did five years ago is the quickest way to kill your business in today's rapidly evolving healthcare landscape.

Learn how to be reimbursement-ready on day 1 for ECAPS at our knowledge hub for pharmacy industry professionals: https://www.workflowservices.com/ecaps

Chapters

• 0:00 Introduction and Welcome
• 0:40 About DiversifyRx and Supporting Independent Pharmacies
• 1:17 Understanding ECAPS Legislation and Its Impact
• 12:45 First-to-Market Advantage and Timing
• 13:13 Overcoming Team Hesitation and Perfectionism
• 14:58 Controlling Calendars System
• 19:54 The Risk of Practicing Like Five Years Ago
• 20:44 Closing Thoughts and Wrap-up