Laura Brown and Shannon Brenkendorff: How to Be Reimbursement-Ready on Day 1 of ECAPS

In this special mailbag episode of the ECAPS Watch Podcast, Kevin Houlihan is joined by Laura Brown and Shannon Brenkendorff to discuss what they are hearing from pharmacies across the country. The conversation covers operational challenges, consumer expectations, billing and documentation hurdles, and real-world success stories showing how pharmacy-based care is expanding access. From point-of-care testing to community outreach, the team shares practical insights on why the time is now for pharmacies to step into a larger clinical role.

Learn how to be reimbursement-ready on day 1 for ECAPS at our knowledge hub for pharmacy industry professionals: https://www.workflowservices.com/ecaps

Chapters

• 0:00 Welcome and Mailbag Episode Overview
• 1:39 The Evolving Role of Retail Pharmacy
• 4:25 Operational Challenges and Consumer Expectations
• 6:14 What’s Working: Community Pharmacy Successes
• 9:11 Community Outreach Through Schools and Employers
• 12:25 Digital Workflows, Billing, and ECAPS Readiness
• 18:11 Revenue Opportunities in Test-to-Treat Care
• 22:06 Real Patient Stories and the Impact of Access
• 25:36 Listener Engagement
• 26:02 Holiday Fun and Closing Remarks