Beyond the Sketch
Beyond the Sketch is built for adjusters, roofers, and insurance carriers who want to stay ahead of what's next in property intelligence. Hosted by Brittany Harris of Sketch My Roof, this show goes beyond roof measurements to uncover the people, ideas, and innovations shaping the future of insurance, claims, and construction. Each episode features conversations with industry leaders, entrepreneurs, and change-makers who are redefining how we think about property data, technology, and customer experience.
Beyond the Sketch
30 Years of Insurance, Zero Apologies: Michelle Raue on What's Next
Summary
In this episode of Beyond the Sketch, Brittany Harris interviews Michelle Raue, EVP and Chief Claim and Transformation Officer at Preferred Mutual. They discuss Michelle's journey in the insurance industry, her insights on innovation and technology, particularly AI, and the importance of relationships in the field. Michelle shares her experiences transitioning from a tech-driven environment at Lyft to a traditional insurance carrier, emphasizing the need for modernization and storytelling in the industry. She also offers valuable advice for young professionals and discusses the future of claims handling.
Takeaways
Michelle Raue has over 30 years of experience in the insurance industry.
She emphasizes the importance of relationships in the insurance field.
Innovation in insurance requires a shift from legacy systems to modern technology.
AI has the potential to transform claims handling and improve efficiency.
Young professionals should pursue their passions within the industry.
Embracing imperfection can lead to better team dynamics and project outcomes.
Diversity and authenticity are crucial for a thriving workplace.
The insurance industry is often misunderstood as greedy and profit-driven.
Storytelling is essential for changing public perception of insurance.
The future of claims handling will involve more integrated technology and efficiency.
Titles
Transforming Insurance: Insights from Michelle Raue
The Future of Claims Handling with AI
Sound bites
"Insurance covers everything."
"Claims is not rocket science."
"Find what you love to do."
Chapters
00:00 Introduction to Michelle Raue
02:39 Career Journey and Industry Insights
05:38 Innovation in Insurance: A Tale of Two Worlds
08:53 The Role of AI in Claims Handling
11:51 Advice for Young Insurance Professionals
14:38 Embracing Imperfection in Leadership
17:37 Navigating Diversity in Insurance
20:21 Misunderstandings About the Insurance Industry
23:29 The Importance of Storytelling in Insurance
26:29 Future of Claims Handling by 2030
29:15 Versus Round: Fun Insights and Preferences
32:14 Final Advice and Closing Thoughts