Patients Win

More than a podcast, Patients Win is a movement to restore healthcare to its true purpose: serving patients. Hosted by Dr. Jonathan Bushman and co-host Troy Reichert, Patients Win invites decision-makers to join a movement: making patients the real beneficiaries of healthcare. Through stories, case studies, and candid conversations, the podcast reveals how current systems fail patients, and highlights leaders designing benefits where people, not spreadsheets, come first. Each episode equips CHROs, CFOs, brokers, and physicians with tools to lead change in their own organizations. The message is clear: healthcare only works when patients win.

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Patients Win

From Broken Healthcare to Hope: How Patients Win with Direct Contracts and Nurse Navigation

February 26, 2026 • TopHealth Media • Season 1 • Episode 7

0:00 | 33:38

On this episode of Patients Win, we’re flipping the script on healthcare with a powerful conversation about real change, resilience, and the mission to put patients first. Hosts Troy Reichert and Dr. Jonathan Bushman welcome special guest Tracy Creger: a nurse, patient advocate, and president of Connect Benefits, whose personal journey from the frontline of nursing to healthcare innovation is nothing short of inspiring.

You’ll hear the remarkable story of how witnessing first-hand the devastating financial burden on insured patients fueled Tracy Creger's determination to fix a broken system. The episode dives into how direct contracting and true concierge nurse navigation are changing the game for both employers and employees. Together, the hosts and Tracy Creger explore why fear and the unknown keep many from embracing better solutions, and share compelling stories where patients not only receive needed care, but also avoid the financial ruin so many dread.

Whether you’re a provider, broker, plan sponsor, or patient, this uplifting episode is packed with actionable insights, personal breakthroughs, and a message of hope: when patients win, we all win. If you’ve ever wondered how healthcare can truly be transformed, this conversation is a must-listen.

Timestamps:

00:00 "Patients Win: Empowering Healthcare"

04:52 "Uncovering Flaws in Healthcare System"

09:00 "Cost-Saving Benefits Boost Productivity"

11:05 "When Patients Win, We Thrive"

14:03 Simplifying Healthcare Access Assistance

17:42 "Addressing Fear and Fixing Issues"

22:02 "Stopping Costs, Offering Guidance"

25:18 Seamless Collaboration for Member Care

27:26 "Healthcare Pricing System Broken"

31:48 "Continuous Growth and Education"

33:17 "Patients Win: Healthcare Redefined"