Why Restaurant Fail

The Hidden Cost of Delivery Apps: How Third-Party Platforms Are Draining Restaurant Profits

Garrett Lang

In this eye-opening episode of Why Restaurant Fail, Garrett Lang breaks down one of the most overlooked killers of restaurant profitability—third-party delivery apps. From hidden commissions to vanishing margins, Garrett exposes how platforms like DoorDash, Uber Eats, and Grubhub promise reach but quietly rob restaurants of their profits and customer relationships.

He also reveals the emerging wave of commission-free platforms giving power back to owners and helping them reclaim their customers, margins, and peace of mind. If you’ve ever wondered why more orders don’t always mean more profit, this episode is your wake-up call.