Why Restaurant Fail

When You Lose the Phone, You Lose the Future: The Cost of Ignoring Mobile-First Guests

Garrett Lang

In this episode, Garrett exposes the hidden reason restaurants quietly lose thousands of customers: no mobile-first experience. He breaks down how today’s diners—especially Gen Z—choose where to eat using only their phones, and why outdated menus, slow mobile ordering, and poor digital visibility make restaurants invisible. Garrett shows what owners must fix now to stay relevant, boost orders, and avoid becoming another statistic.