South Florida Industrial Real Estate Podcast

Confessions of a Real Estate Broker: Our Biggest Industry Pet Peeves

Larry Genet, Tom O'Loughlin, Michael Oretsky Season 1 Episode 10

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0:00 | 7:36

As a broker or owner, what is the most agitating thing you have to deal with? In this episode, we have a little fun talking about the most annoying folks and how they NEVER end up doing deals. 

Comment below with what drives you crazy!!!??? 

#resimercialagentsarepainful 

#cre #commercialrealestate #industrialrealestate #floridarealestate #floridabroker #cretrends #LarryG


SPEAKER_02

Hey everyone, thanks for joining us. Larry Janay here with the South Florida Industrial Real Estate Podcast. I am joined by my co-hosts Michael Oretzky and Tom O'Lachlin, otherwise known as TO. And these two legendary individuals have teamed up to do this podcast for you guys. So hopefully you've been enjoying it. We've done a bunch of episodes now, I don't know, six, seven, eight, whatever, I'm not counting. And it's been awesome. We've gotten amazing feedback from our clients. We appreciate you guys and the text messages and the phone calls and the emails that you watch because we don't really get any views. So if you don't text us and call us, we're not going to do it anymore. So we want to do something a little bit different, a little bit fun. And what we're going to talk about is the top five things that drive us up a freaking wall in commercial real estate. What's the most annoying thing that we have to deal with as industrial real estate brokers, commercial real estate brokers? So I'm going to kick it off because I'm selfish and I'm leading the opening. So mine is the first email, the first question from the initial inquiry, what is the commission? I get that all the time from these resimercial brokers. You know, I have I have a client, you know.

SPEAKER_01

Got that part out.

SPEAKER_02

I have a client. What is the commission? And I can't stand it when people want to know how much money they're going to make before they even asked a single question about the building or understand anything about their customer. That drives me up a wall because it just shows like a laziness and a lack of like uh a lack of like caring, uh sort of. So when people ask, what is the commission before even the first conversation, that drives me up a freaking wall. Mike, what about you?

SPEAKER_01

Oh, I just want to say we've gotten a lot of those, and I don't think I've ever done a deal with one. No, no. They never do deals. If they open with that question, I mean you might as well not respond to that. So true. Thank you for that. It's like showing space on the weekend. Yeah. Right.

SPEAKER_02

Just trying to write off a weekend trip.

SPEAKER_01

Um I mean, I I got a couple, but um I'd say agreeing to terms with a broker and then following up an hour later for the lease. Which I mean, there's not really we don't have much time to recover there.

SPEAKER_02

Um it's not AI generated, someone actually has to write it.

SPEAKER_01

Yeah, so I mean there's not much we could do there, but uh that's been happening a lot lately. Interesting.

SPEAKER_00

Um I'd I'd say one of my my top ones is you schedule a showing. Let's say it's at noon, call the person, nine o'clock that morning, we on for noon. Yep. You pull out of your office, you drive down there, you get all the doors open, you're ready to go at noon. Yeah, you give them idea for traffic, 1205, 1210, 1215 rolls by, you're like, I better call them. You call them and you're like, hey, it's Tom, I'm at the showing. Where are you at? Uh uh oh, I I I didn't call you. What do you mean call me? Um oh my my client just canceled. Oh, I uh you didn't you didn't hear from me? I'm like, no, I didn't hear from you. You didn't call me. Right. Oh, yeah, I forgot to call you. They canceled. The classic no show. Yeah, yeah. When were you gonna let me know? Yeah. Um oh well, I'm letting you know now. Yeah. Um, it's 12 30. I've been out here for an hour. Yeah. Okay, um, can we reschedule for uh four o'clock this afternoon? Yeah. Um and you know, obviously you have to let them in the building, so you do that, but it's just it happens a lot down here in South Florida. Right. And it's drives you bonkers because it blows your entire day out of the water. Right.

SPEAKER_02

Another one that I can't stand is when I get an email from some random person somewhere in the country, has never done anything down here, never even visited. They can't even pronounce Pompano correctly. They're like, Pomp, Pampano?

SPEAKER_01

Pompano.

SPEAKER_02

Pompano, and and they they're like, hey, I really want to, you know, meet with you. Let's have a Zoom for an hour. I want to pick your brain. And I'm just like, dude, like, you don't know anything down here. Well, I have customers that I have to service. Like, I don't have time to like let everyone pick my brain. It's I would not do my day job if I let everyone pick my brain all the time. So, no, I I do not have time to let you pick my brain. But we have other teammates that would be happy to talk to you. So I'll put you in touch with them and you guys can figure it out. And if you end up doing something, I'll get involved and I'll help. But like, you know, there's no picking up brains in in my world.

SPEAKER_01

What about you, Mike? I'd say the the double and triple call, which typically comes from the residential. That's a good one. You're sitting in a meeting and your phone just is blowing up. And the worst that you never have the numbers, so you're like, oh, maybe something is happening with someone in my family. You answer the phone, it's always like, hey, I need 500 square feet, and I need you to be there in 18 minutes. And I mean, I I don't know. That just I that drives me insane.

SPEAKER_00

Um I've got one too. Like, you get a call about a property, the first thing they ask you is the commission that Larry said. The second thing they ask you is the price.

SPEAKER_02

Right.

SPEAKER_00

And then they immediately tell you, without ever walking foot in the building, without ever even seeing the building or the asset, that you're too expensive. And that they heard that something else sold somewhere in the market for some other price, and that you and your owner are crazy for listing a building at that particular price, and it should be something completely different, even though they've never seen it. Yeah. And they never materialize. Right. And they're negotiating price, lease rate, whatever it is, before they've ever seen the asset. And you have to stop them through their high rate, and you say, Are you are you gonna come with your client and look at the building? And they said, Well, they they can't afford that anyways. And you kind of just sit there and scratch your heads wondering why they just negotiated with you for 20 minutes over something that they never planned on buying, touring, or looking at.

SPEAKER_01

And then you ask the youth and they say, Yeah, it's a paddle club. Yeah, they're never getting approved.

SPEAKER_02

Padel. Yeah, so I got another one. The I could say this because I'm Jewish, the Israeli guys that call, and the first thing out of their mouth is, what's the best price? You know, with the heavy, heavy accent. What's the best price? I'm like, bro, I'm not gonna give you the best price over the phone. Like, you gotta come see it, you gotta tell me where your business is, we gotta go, we gotta do this uh American socializing thing that we force everyone to do because we don't want to cut right to it like you do. So I can't stand that. What's the best price? No, my job is actually working for the landlord, not for you. So I like, I'm sorry, I can't help you.

SPEAKER_00

Um, I I've got one. Um you've been working through LOIs, you've been working through leases, you know, there's maybe you know, you're down to the last comment, you're fourth in inches, you're ready to go, you're ready to get it executed. Broker calls you up and says, Yeah, I got one small change. You're like, Oh, great. You know, like we can do that. Like dot an eye, you know, something on you know, random miss misalignment or something. Um, yeah, we need to turn change the term from 10 years to five years. And you're like, Don't switch a room. Just a small minor change that shouldn't impact anything. So we see that a lot. And you know, they'll pull the misunderstanding card or my client wasn't aware of it. But there are times when they do dramatic changes in terms at the finish line, and it's it screws everything up.

SPEAKER_02

Yeah, there are retrades in leasing, surprisingly enough. It happens all the time. All the time. So that's fun. Anyone got any other ones? That was great.

SPEAKER_01

That's a good okay.

SPEAKER_02

Yeah, so hope you enjoyed this. We had a little fun with it. Um, we deal with a lot of weird stuff all the time. So, you know, hopefully our clients appreciate all the drama we put up with so uh so that they can execute on their business plans. But no, anyways, thank you for joining us. We appreciate you guys listening and like and subscribe, follow for more content, and we'll keep pumping this stuff up as long as you guys enjoy watching it. So thanks.

SPEAKER_01

Thank you.