

        <cite>SPEAKER_03</cite>
      <time>0:00</time>
      <p>
          Hey Craig, let&#39;s get into some coffee talk. Hey, I love it. I love doing some coffee talk. Well, you know, talk about what? Dogs, what does whatever. It&#39;s coffee tork. Coffee twerk. Hello, Mr. Craig!
      </p>

        <cite>unknown</cite>
      <time>0:20</time>
      <p>
          Ah!
      </p>

        <cite>SPEAKER_01</cite>
      <time>0:21</time>
      <p>
          Oh, it&#39;s time for water bottle talk. Water bottle talk.
      </p>

        <cite>SPEAKER_03</cite>
      <time>0:27</time>
      <p>
          I don&#39;t even have a bottle.
      </p>

        <cite>SPEAKER_01</cite>
      <time>0:29</time>
      <p>
          Oh. So, Craig, dude, today has been nuts. Am I wrong? No, my friend, Mr.
      </p>

        <cite>SPEAKER_00</cite>
      <time>0:39</time>
      <p>
          Jason, you&#39;re right.
      </p>

        <cite>SPEAKER_01</cite>
      <time>0:41</time>
      <p>
          So the iDudes, the insurance dudes, uh have a lot going on, a lot of services that we&#39;re connecting ages with. And so we&#39;ve been working on this non-stop. It&#39;s been crazy. So we started this a couple months ago, and or maybe even a month ago. Yeah, like a month ago. Wow. Really a month?
      </p>

        <cite>SPEAKER_00</cite>
      <time>1:06</time>
      <p>
          I&#39;ve aged another 15 decades.
      </p>

        <cite>SPEAKER_01</cite>
      <time>1:10</time>
      <p>
          But but what I wanted to talk about was the fact that we started doing um providing some services and stuff for agents or connecting services with agents, and we had kind of a framework that we just had to go back and redo, which is what is taking so much time from us right now. But it just shows the importance of frameworks, right, Mr. Craig? How many times have I said that within the last couple weeks?
      </p>

        <cite>SPEAKER_00</cite>
      <time>1:43</time>
      <p>
          All day, every day.
      </p>

        <cite>SPEAKER_01</cite>
      <time>1:45</time>
      <p>
          And it&#39;s really to button up these processes to like I I spend so much time, I feel like I spend all my time, all day, every day, trying to figure out how to do stuff in less time. Yep. Yep. Because can you ever get your time back? No, but that&#39;s where I spend all my time. But that&#39;s like like I honestly like doing it. Like that&#39;s my that&#39;s my thing that I do. So doing that, we&#39;re just coming back with all these frameworks to make things easier, smoother, so you don&#39;t have to think. It&#39;s just a process. This is the way it&#39;s done, and that&#39;s how we do it in the agency. That&#39;s how we&#39;re doing it behind the scenes with iDudes. And this is how we do it. Oh, it&#39;s Friday night, and I don&#39;t know. Good, Mr. Craig. Anna. Yeah. You got some pipes, sir. But yeah, like going back to the agency thing, and I I just talked to uh an agent today, and it&#39;s just so crazy that we don&#39;t have a lot of those processes. We need to know what do we do? Where are we getting our our lead sources? Where what are we doing with those leads? Where what post that, how many times are we calling? How many times? Like, what is the funnel from A to Z? And how do we recycle those? And then once they&#39;re in the agency, how do we cross zone board? All that stuff. And it cannot be, yeah, it can&#39;t be uh a free-for-all. Like you have to have a system. What happens when a system is set in place? Everybody knows what to do. You can measure whether or not things are working or not working. You can measure things can&#39;t be how many times Craig, in the past, I know you felt this way. I have too. How many times you come into your agency and you&#39;re like, oh, I hope we&#39;re gonna sell a lot today. I hope we&#39;re gonna do good. At the end of the day, wow, we were busy, but we really didn&#39;t get much done. Like we didn&#39;t sell a lot. We but what did you do? Oh, I don&#39;t know. Then you talk to um sales agent. Yeah, you talk to your agents, not even sales agents, this is you know hybrid, whatever. You talk to your agents, oh I&#39;ve you know, this person took up so much time, I wasn&#39;t able to do this because of this.
      </p>

        <cite>SPEAKER_00</cite>
      <time>4:05</time>
      <p>
          I was it took me two hours to do this one payment, right?
      </p>

        <cite>SPEAKER_01</cite>
      <time>4:10</time>
      <p>
          Right, because there wasn&#39;t any processes, there&#39;s no way to say, Well, Sally, this you should have done this amount of work, or did you make this many dials, or whatever it may be? There&#39;s no way to check. So she says, Yeah, I made a ton of calls today, and I talked to all these clients, and this happened because of this, and it&#39;s like, oh, you you can&#39;t say, like, well, what you did was crap, right? That doesn&#39;t work very well.
      </p>

        <cite>SPEAKER_00</cite>
      <time>4:37</time>
      <p>
          Well, because you&#39;ve orchestrated the crap. I mean, you&#39;ve created the crap. I mean, if there isn&#39;t a bunch of stuff to do, like, think of a restaurant. We both worked in restaurants, yes, right? Like there was there was the stuff that you did, and then there was the side work. Remember the side work? Like, so you had to marry the ketchups, you had to clean all the salt and peppers, and whatever. There was always all these little things that had to be done. And it&#39;s amazing that somehow restaurants have it better than agencies. We don&#39;t have the side work, we don&#39;t have the oh, we need to send out these mailers on Tuesdays, or we need to do this. Like, imagine how much smoother everything would work if all that was done. And instead of somebody saying, I made a ton of calls today, what the hell does a ton of calls mean? To some people, that&#39;s 10. Right? And to some people, that&#39;s 700. So that&#39;s a pretty wide variation, right? So we might have a good point.
      </p>

        <cite>SPEAKER_01</cite>
      <time>5:33</time>
      <p>
          Yeah. Too is that without that side work, would restaurants be able to be busy with all the moving parts of a restaurant? Oh, let me go marry the ketchups right now, real quick, while we&#39;re slammed. Yep. That is so much more of a complicated process than an agency. But an agency doesn&#39;t get that much done. A lot of agencies don&#39;t get that much done because there is no process. So imagine with something that&#39;s actually less complicated than a restaurant, I believe. I mean, overall. Yeah, there&#39;s no inventory customers that come in.
      </p>

        <cite>SPEAKER_00</cite>
      <time>6:13</time>
      <p>
          Inventory, big staff, yeah, turnover, different days, turnover, training, all that stuff.
      </p>

        <cite>SPEAKER_01</cite>
      <time>6:21</time>
      <p>
          Yeah, so we have something that&#39;s less complicated, but we&#39;re getting less done. So it just goes to show some of the inefficiencies, and if we just make it a process for everything, everybody comes in, everybody&#39;s happier. You come in, you know, okay, gotta do XYZ. Once that&#39;s done, I&#39;m good. Like that&#39;s it.
      </p>

        <cite>SPEAKER_00</cite>
      <time>6:41</time>
      <p>
          And it comes from the top, the fish will rot from the rot from the head, right? As gross as that sounds, but it&#39;s true. If that if the if the leader doesn&#39;t have these things and hold people accountable to them, then it is a free-for-all. And Sally or Jimmy, I&#39;ll say Jim, hang on. I want to so Jimmy over here. Jimmy says, I was super busy. What&#39;d you do, Jimmy? Like busy does not equal effective, right? To to me, it&#39;s it&#39;s like if somebody says I was super busy, I&#39;d say, Well, how many quotes did you do? That&#39;s it. Because at the end of the day, the only metric that I care about is how many quotes they did, because that&#39;s going to lead to the sales, right? And if it doesn&#39;t, then we know that, oh, there&#39;s a training issue. This guy can&#39;t close because we haven&#39;t gone through the proper steps. I love it. You if as long as you create the systems, then it&#39;s easy to identify where the deficiencies are.
      </p>

        <cite>SPEAKER_01</cite>
      <time>7:37</time>
      <p>
          But Craig, our agency is always busy. When are we going to have time to create those systems?
      </p>

        <cite>SPEAKER_00</cite>
      <time>7:42</time>
      <p>
          Well, guess what? You better work at night and on the weekend and get it done. Instead of working at night and on the weekend, answering the phone so you can always be available. Always be available. And I would almost argue.
      </p>

        <cite>SPEAKER_01</cite>
      <time>7:51</time>
      <p>
          Can you imagine the doctor was always available? Right. I would almost argue let a few people slip. Like, what&#39;s the worst thing that happened, even if you didn&#39;t really help anyone for a week? What&#39;s the worst that would happen? I&#39;m just saying, I&#39;m being devil&#39;s advocate here. I&#39;m not condoning that. Okay, how many people? How many people would leave or you call next week? Five. Okay. So would it be worth five people to be able for the rest of the year do double the amount of work? Yes.
      </p>

        <cite>unknown</cite>
      <time>8:23</time>
      <p>
          Okay.
      </p>

        <cite>SPEAKER_01</cite>
      <time>8:24</time>
      <p>
          But I would say maybe no, so maybe if we just took a couple hours during the day to do this during the workout, I&#39;m not telling you to work extra hours. I&#39;m actually telling you to work the same amount of hours and just maybe take out two hours where somebody else is watching the phones or whatever, so that you can do this process. Just do it, map it out, map out your processes, and it&#39;s like what we did your time for the rest of the year.
      </p>

        <cite>SPEAKER_00</cite>
      <time>8:52</time>
      <p>
          Right? So before it was just the it was just the telemarketer business. Then it&#39;s the leads, then it&#39;s the set them up with the right system. So it became too much. And then so we had to sit down here. We had to map it all out. If we didn&#39;t map it out, it becomes chaos. I remember Laura Harris saying it on one of the the previous ones. If you if you you cannot scale chaos, no, and we&#39;re at the point where we said, time out. We had the best problem ever. We have too many, too many prospects and too many clients, right? So now we&#39;re like, time out. We&#39;re not gonna take any more revenue because we need to get this, we need to get our house in order first before we open the door and the Vikings come running in and get all their telemarkers.
      </p>

        <cite>SPEAKER_01</cite>
      <time>9:37</time>
      <p>
          Love it. Yeah, so going forward, let&#39;s just take time to make time.
      </p>

        <cite>SPEAKER_00</cite>
      <time>9:44</time>
      <p>
          Ooh.
      </p>

        <cite>SPEAKER_01</cite>
      <time>9:45</time>
      <p>
          Oh, that&#39;s the title, Mr. Craig.
      </p>

        <cite>SPEAKER_00</cite>
      <time>9:48</time>
      <p>
          Take time to make some time.
      </p>

        <cite>SPEAKER_03</cite>
      <time>9:53</time>
      <p>
          I think that&#39;s a coffee talk. It&#39;s a coffee talk, water bottle talk. Water bottle. Water bottle. What water bottle talk? What a bottle talk. What a bottle talk.
      </p>

        <cite>SPEAKER_02</cite>
      <time>10:03</time>
      <p>
          What all right, Mr. Craig. See you next time, Mr. Jason. Hey, you&#39;ve got to check out the Insurance Dudes Inner Circle coming soon, where you get extended interviews as well as live coffee talks in our private Facebook group. Join the mailing list today at the Insurance Dudes Podcast.com. Hey, Facebook, check out the insurance dudes podcast. Hey, check out subscribe.
      </p>