Recovery Roll Call

Hope Has A Home: James Troup Takes Us Inside GRC’s Advanced Recovery Network

• James Troup • Episode 1

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Meet James Troup: President and Chief Executive Officer of Gateway Rehabilitation Center (GRC)

Recovery sticks when care meets real life, not the other way around. That’s the spirit behind our conversation with James Troup, CEO of GRC, who walks us through how a 50-year legacy provider rebuilt itself into an advanced recovery network focused on mind, body, and spirit. We explore what makes their model different—individualized, evidence-based treatment paired with family programming, 16 locations across southwestern Pennsylvania, and statewide telehealth that removes distance as a barrier to care.

James shares how GRC wraps services around each person’s needs, from co-occurring mental health support to medical care and practical resources, and how they keep people engaged after discharge through an app and consistent check-ins. We dig into the power of relationship-driven outreach with hospitals, employers, and schools, which turns referrals into trusted bridges for those ready for help. Along the way, we hear the community’s voice: the stories people share when they spot a GRC logo and talk about a brother, cousin, or friend whose life changed because someone made treatment feel safe and close.

We also highlight an unexpected edge: a boxing academy that weaves physical activity into recovery. It’s not a gimmick—it’s a structured, coached practice that helps reduce stress, build discipline, and create wins people can feel in their bodies. When staff jump in for workouts, it models healthy coping and narrows the gap between provider and patient. The result is a network that stays connected across settings and seasons, proving that holistic care can be both compassionate and operationally strong.

If this conversation resonates, share it with someone who needs a path forward, subscribe for more grounded stories and tools, and leave a quick review to help others find the show. One day longer, one day stronger.

To learn more about GRC’s Advanced Recovery Network visit:

https://www.GatewayRehab.org

GRC’s Advanced Recovery Network

Multiple Southwestern Pennsylvania Locations

800-472-1177

SPEAKER_01:

Welcome to Recovery Roll Call, where Hope has a home. Here, the experts of GRC's Advanced Recovery Network, a not-for-profit with over 50 years of experience, offer a full continuum of care with 16 locations across southwestern Pennsylvania and statewide telehealth services. GRC's Advanced Recovery Network provides individualized evidence-based treatment and family programming. Our goal is to help increase knowledge of the disease of addiction, share the many roads to recovery, and reduce stigma in our communities. All right, let's take roll.

SPEAKER_02:

James, how's it going?

SPEAKER_00:

Fine, how are you? Thanks for having me today.

SPEAKER_02:

I'm very well. Thanks for being here. Over the years, my goodness, you've grown a remarkable following. However, I know that some listeners might not be familiar with your full journey, so let's take it from the top, shall we?

unknown:

Sure.

SPEAKER_00:

Absolutely.

SPEAKER_02:

Could you share a little about your background, please, about your company and also what you do?

SPEAKER_00:

So, yeah, so uh James Troop, I'm the CEO of Gateway Rehab Center. Um, we now had recently rebranded as GRC, and that's in response to our um advanced recovery network that we've built here. We're really committed to uh providing the community whatever the needs of the community are. So, in order to do that, we've expanded our mission quite drastically over the last uh last five years. That's how long I've been here. I've been here five years. Uh prior to that, I worked for Allegheny Health Network and I did some uh private practice stuff with pediatrics with this, but this uh the mission, the gateway here of helping people get back on track and and um having helping them heal. And you know, our mission here is to help everyone affected by addictive disorders and and the recovery that we're looking for and and providing is in mind, body, and spirit. You know, it's not just um one area that we're focused on. We're focused on a multiplute of different uh as aspects to recovery.

SPEAKER_02:

Absolutely. What makes GRC unique?

SPEAKER_00:

Well, it's the advanced recovery network we built. You know, we we basically have responded to what the community needs, but also when we admit a patient, they have multitudes of needs, whether it's physical health, mental health, and obviously our mission to deal with addictive disorders is is primary. But their patients bring a lot of different um issues to our our centers and our outpatient clinics, and we've really focused on having this advanced recovery network where we're able to wrap services around them while they're in our treatment and care. And then even after their discharge, they can stay engaged with us through a multitude of things of connecting through our app and and just checking in with us periodically so we continue to help them with their journey for recovery.

SPEAKER_02:

As we know that marketing is the heart of any business, how are you getting to your target market right now?

SPEAKER_00:

So we really market through the community, through relationships. We work with hospitals, other providers in the area. We work with employers. Um, everyone's uh dealing with this disease of addiction in every aspect of life. Um, you know, there's no one um who hasn't been impacted by this disease. So we reach out to a lot of those folks that are are are seeing people, meaning employers, hospitals, um, schools, you know, all the institutions that are in our community, those are great referral sources for us.

SPEAKER_02:

So when you're not busy running your business, James, what do you like to do for fun?

SPEAKER_00:

So I'm actually a firefighter as also. I've tonight I have a we're we're working to the fire department. Um my son and I like to hunt and fish and be outside, and he's really into sports. So he plays basketball and football, so that keeps me pretty busy as well. And my daughter's in college, so uh do a lot of family stuff, you know. I really enjoy that.

SPEAKER_02:

Yeah, sounds like they keep you moving. Yeah, so you're a very busy person. So, in your own words, why are you doing this?

SPEAKER_00:

Um, I just love the that I'm a business background. I love the fact that we're in the business of helping people and you see the results. Um, you know, we have a whole uh we have a we have a marketplace where where our employees are able to buy our logoed shirts. And if you wear one in the community, someone's gonna say something to you like, my brother went through gateway, my cousin, and it changed our lives. So it's really rewarding to hear that in the community. Since we've been around over 50 years, we've had an impact, and this organization has had an impact on a lot of people. Um I I'm I'm everywhere you go. If you wear one of our logo shirts, someone's gonna come up to you and say, you know, they're gonna feel safe enough to approach you and say one of my family members or a friend had gone through gateway.

SPEAKER_02:

What a special legacy that you're building here in the community. And James, one last question. Give me one hot take for this week.

SPEAKER_00:

Yeah, so we have a boxing academy here, and I I like boxing a lot. So I've been involved in boxing a long time. I go over and work out the patients periodically. After this, I'm going to do that. So um I saw them all going into our with our boxing uh coach. Um, so it's real exciting that we have this boxing academy to help people uh in the recovery process, um, you know, just with some physical activity. You know, like I said, this is uh there are many different ways to to recover, and it's nice to add more healthy type activities uh to their daily regimen. Um and I they really enjoy it and they always like when I stop over and work out with them.

SPEAKER_02:

Yeah, I love that holistic approach to kind of blow off some steam and get active. Very good. Love it, James. Well, we'll catch you in the next episode where we'll dive into some frequently asked questions. I hope you have a fantastic rest of your day.

SPEAKER_00:

Okay, thank you. Have a nice day.

SPEAKER_01:

Thanks for joining Recovery Roll Call. Remember, recovery isn't a destination, it's a journey. One day longer, one day stronger. If you're a family member or loved one of someone struggling with addiction, help is close by. Visit gatewayrehab.org. Call 800-472-1177. Or start a live chat with our team right on the website. GRC's Advanced Recovery Network. Hope has a home here. We'll see you next time.