Two Bees In A Pod

Client Chaos And Cancellation Truths

• Nicole & Sam • Season 1 • Episode 8

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Ever had someone cancel 15 minutes before because “it’s raining,” or show up mid-cough insisting they’re fine? We pull back the curtain on the messy side of beauty services—late cancels, illness excuses, weather panic, and the all-too-common “I’ll Venmo later”—and share the exact boundaries and scripts that keep a small business sane. This is a raw, honest look at what happens when relationship-based work collides with real-life expectations.

We walk through health-first policies for flu season and COVID exposure, including when to reschedule, when to refuse service, and how to communicate without guilt. From holiday horror stories to clients oversharing stomach bugs on the table, we explain how clear rules protect everyone’s safety and avoid resentment. You’ll hear how we use deposits, cards on file, and late-cancel fees to defend limited time, plus why bridal contracts and retainers are non-negotiable when weekends are your most valuable inventory.

Money boundaries get the spotlight: “front me lashes,” unpaid tips that never arrive, and the awkward moment a client asks to be serviced without funds. We cover professional responses, documentation habits, and when it’s time to fire a client with a polite referral list. Along the way, we talk tipping culture, repeat lateness, discount fishing, and the emotional toll of feeling undervalued—why direct communication isn’t rude, it’s respectful. If you’re a beauty pro, esthetician, lash artist, or service provider who wants fewer no-shows and more peace, this playbook will help you protect your calendar, your health, and your best clients.

If this resonated, follow the show, share it with a fellow service pro, and leave a quick review to help others find us. Got a wild cancellation story or a boundary script that works? Send it our way and join the conversation.

Queen Bee Wax Studio
Brazilian wax specialist in Norwood using hard wax. Smooth, clean, and confidence-boosting!

Sam Rose Beauty

SPEAKER_00:

Hello. What's up? Today we are going to talk about clients, stupid things that clients do or say or reasons they cancel with us.

SPEAKER_01:

Yes. I have a full list specifically of things that people say trying to cancel their appointments. Because it's all the time and it drives me bananas.

SPEAKER_00:

But it's probably it might be one of the worst parts about doing this job, don't you think?

SPEAKER_01:

Yeah, definitely. I don't like being the receptionist. I mean, I have to. It's, you know, everyone has parts of their job they don't love, but I hate having to reinforce my policies. And I'm the one that answers the phone. So I hear your bullshit. And you can just be honest because you sound like a fucking idiot.

SPEAKER_00:

Yeah, it's just like you can sense the bullshit. The sucks. And it's like it just sucks because, like, don't you feel like you have a bond with your clients?

SPEAKER_02:

Yeah.

SPEAKER_00:

And then like it I want to have a bond with you still. And you're just like breaking the trust. It's like any type of relationship. Like, don't fucking lie. Like, most of my clients, like, if you're like, I'm sick, I can't come. Oh my god, of course. Nowhere.

SPEAKER_01:

I'm not even gonna charge you. Like, that's okay. If it happens all the time, then that's a different.

SPEAKER_00:

Then I have to. It's like, okay, I don't care. Like, you've got stripped for the 90th time this year. That's fine. You want to keep saying that, but you're still paying me. I don't care.

SPEAKER_01:

Yeah.

unknown:

Yeah.

SPEAKER_01:

Yeah. If you're sick, I don't want to go in here.

SPEAKER_00:

I don't want to catch what you have. Right. But don't you feel like it's just like they say that just to like not pay or give it away?

SPEAKER_01:

Well, that's why it's like, if it's all the time, then it's like, okay, you're like, first of all, if you're really sick all the time, like you need to look into other things because this is alarming. Right. Yeah. No. Just this morning I had somebody text me asking if they could be on call. They have an appointment tonight, and she's like, oh, can I just like let you know I'm feeling later? I was up all night throwing up. So hopefully I'll feel better later. No. No, please don't come in. It is cold and flu season. You probably have the stomach bug. And I do not want it. Like, no, thank you. I don't.

SPEAKER_00:

And you have surgery tomorrow.

SPEAKER_01:

I do. Yes. So with that being said, I don't really know if the podcasting schedule will be off. I think we'll be good. But that's why we're assuming it. Because, you know, we're in a crunch, a time crunch. We're in a time crunch.

SPEAKER_00:

We've got to record.

unknown:

Yeah.

SPEAKER_01:

We've got to keep our followers. Yeah. What I'm doing. You don't know what I'm doing tomorrow, the next day, whatever. Like, what if I'm going on vacation? What if I'm surgery? And you think I'm with a stomach bug when I'm recovering from surgery? Imagine, Nicole. No, I literally cannot. So yeah, don't tell me that.

SPEAKER_00:

No, and that's the worst. It's like, I remember this one time my client came in. It was was it the day before Christmas? It was the day before Christmas. It was the no, it was the 23rd. Because I don't work on Christmas Eve, but it was the 23rd.

SPEAKER_01:

At least it wasn't Thanksgiving Eve.

SPEAKER_00:

She came in and she was like, and I'm like, are you sick? And she's like, Yeah. I have a great fucking immune system, knock on wood.

unknown:

Yeah.

SPEAKER_00:

I think because of all these bitches coughing and choking on me. Like, I don't know.

SPEAKER_01:

You're in their faces all the time.

SPEAKER_00:

Yeah, I don't really catch much, which is great. But she comes in and she's like coughing, coughing, coughing, coughing. And then she's like she said, I don't know. I wasn't like this on the plane. She had literally flown from college here, got off the plane, and came to girl. I know you're lying. You've been coughing this whole thing. There's no way you got a croup cough in 42 minutes on the way here.

SPEAKER_01:

Exactly.

SPEAKER_00:

Cut it out.

SPEAKER_01:

Yeah.

SPEAKER_00:

She's laying on my bed, Nicole. And she says, I need to go to the bathroom. And I'm like, right now? Mind you, she just went when she got there. And she's like, Yeah, I think I'm getting my period.

unknown:

Okay.

SPEAKER_00:

All right. Well, let me un. I'm gonna undo your whole eyeball quick. Yeah. You obviously need to put tampon in or whatever. Yeah. She goes to the bathroom and she's like, I got my period. And I go, okay. And she's like, I don't have anything. Oh, come on. Yep. So I have to go get her a fucking tampon. She puts her tampon in, lays back down. Now, mind you, this is like a whole fucking like you're taking up time. I like I got clients come, like it's just a fucking skill.

unknown:

Yeah.

SPEAKER_00:

She lays down. She literally coughed the entire fucking appointment.

SPEAKER_01:

I'd be worried. I mean, not that you obviously this has nothing to do with you and your skills, but I'd be worried that I get stabbed in the eye if I was coughing that much. Like you're moving that much.

SPEAKER_00:

They they definitely didn't come out the best. Like of course, because she's moving. Yes, it was. I'm like, I'd be like, go ahead. Then she's like coughing. Dude, I got so fucking sick on Christmas. Bronchitis. Worst. You fucking the whole time I was sick, I was like, you fucking bitch. Yeah. I don't think I ever saw her again. I don't think she ever called me, thank God, because I was gonna tell her.

SPEAKER_01:

Yeah. I got COVID that way. Yeah, I got COVID that way. I had a woman that came in and I'm doing, I was like her full leg, maybe underarm Brazilians. But like it was the four at least a 45-minute appointment. And it had been like a year and a half. I still had COVID. I was like, okay, I'm crushing over here. I don't know how. And she was like, oh yeah, she was a nurse, and she's like, Yeah, everyone in my house has COVID, but I don't have it. And I was like, cool. This is like halfway through the appointments. I'm like, okay, I'm pretty sure like, you know, you're not really supposed to be flaunting. Yeah, like you don't even have a mask on. Like, what the hell? Like, everyone in your house has COVID. And then, and then I saw her daughter who I waxed like a week and a half later, and she was like, Oh, yeah, like we all got COVID. It was crazy. And then she was like, Yeah, my mom tested positive. Like she said, like Tuesday, and I saw her on Thursday. So I'm like, bitch, you knew you had it, and you still fucking came in here. Oh, all the time. And my husband's like, you know, like both of us have autoimmune stuff. So I'm like, what the hell? Like, and you know that because we've talked about that. Because you're a next person. Still don't care. No, don't care at all. No, no. And you guys girl that texted me today, like, you need to get your vagina waxed. Like, come on, girl.

SPEAKER_00:

That's what I mean.

SPEAKER_01:

Like, it's like it's not just her. Like, that happens all the time. Oh, yeah, exactly. Specifically, it's not like bugging throwing up. I'm like, how do we like I get that food poisoning happens and like you can't really tell the difference, but like it's called a flu season.

SPEAKER_00:

This is when the stomach is no, no, no, you know the difference. Yeah, no, I feel like you know the difference. Like, if I I've eaten food and it's gone down, you know when it goes down and you're like, right there. Yeah, you know, no, the stomach bug. If you that's how you know it's a stomach bug, because you wake up in the middle of the night because you're circadian group.

SPEAKER_02:

Yes, yeah, that's true.

SPEAKER_00:

No, she got the stomach bug, and it's going around. Like, I literally fucking can't. I that happened to me one time. My client laid down on my bed, and I was like, She had just gone on a ski trip. And I'm like, so how was the trip? She was like, good. She's like, but yesterday when we came back, I got the shits on the mountain, and then I started puking, and I shit and puked the whole way home.

SPEAKER_01:

Cool.

SPEAKER_00:

I'm better now, I just haven't eaten.

SPEAKER_01:

Okay, cool, cool, cool, cool, cool. Thank you so much for coming in.

SPEAKER_00:

They literally that's and that's like when I realized like I need to prioritize myself because I constantly bend over backwards from my clients. Yeah, like I will come in when I fucking don't feel good or now I do not care. Nicole, if I'm fucking puking, shitting, I'm coming in to do eyelashes. None of you care about me.

SPEAKER_01:

Yeah, no. I've been talking about it. Oh, yeah.

SPEAKER_00:

Oh, yeah, I don't care.

SPEAKER_01:

Yeah, I'll put on a mask and you'll start to deal with listening to me. Okay. Yeah, no. I had somebody, I've had this happen two or three times over the past you know, couple years, where I'll be like, oh, what's going on today? And they're like, Oh, yeah, like I called out a work. And I'm like, oh, like just playing hooky, and like, oh no, I was up all night throwing up. And I'm like, what? So you called out a work because you were throwing up all night and you still came here?

SPEAKER_00:

Like, why also how do you feel like coming there?

SPEAKER_01:

I don't know. I don't know. And like you're gonna get naked. Like, aren't you questioning again your asshole? We talk about people's assholes every every episode. Every episode we talk, we should just have Marta say, like, let's talk about assholes.

SPEAKER_00:

It should be two asses in a pod.

SPEAKER_01:

Yes, it should it should be. Yeah, exactly.

SPEAKER_00:

Two assholes in a pod.

SPEAKER_01:

Yeah, but like the spin-off. If you were stuck in the bathroom and you don't know what's going on, yeah, but probably just liquid naked, so like it's fine, it's definitely wiped up easy. You're gonna be the one that charts on the table, though.

SPEAKER_00:

But her fucking asshole is raw, yeah.

SPEAKER_01:

Maybe.

SPEAKER_00:

Dude, come on. Now, my if you've got the stomach bug, my asshole's been raw. Yeah, for real. Wiping so much, the skin's already off your asshole.

SPEAKER_01:

Like, oh, we're gonna skip, we're gonna skip the back today because there's a lot going on back there. It's like, okay, you didn't have to come here, it's fine. Did not. I think my favorite cancellation, this is my favorite one, because I just I really thought somebody was fucking with me. Like, I really did. So she calls, her appointment was in like 20, 15, 20 minutes. And she's like, Hey, so I have a one o'clock appointment, and you know, I have to cancel because it's raining. So I'm like, what? Yeah, and she goes, Oh, yeah, it's raining. I don't drive in the rain. Yeah. So it's like, you're getting charged. Okay. Yeah, and she'd never been here before. So I'm like, this is not how I'm starting this relationship off. Like, absolutely.

SPEAKER_00:

This is sugar, because you're gonna melt in the rain. Sugar, you owe me.

SPEAKER_01:

Yeah, yeah. So I'm like, okay, well, you know, unfortunately, I do have a 12-hour remote cancellation policy. She's like, Well, I looked at the weather last night and didn't say it was gonna rain.

SPEAKER_00:

How do you live your life like this?

SPEAKER_01:

I don't know. I don't know. And I was like, okay, like, whatever, you know. And then she was like, Well, can I reschedule? And I was like, Well, how are you gonna you're gonna reschedule now? Like, what if it's raining? And she was like, What? I go, Well, what if it's raining? Like, I'm gonna charge you again if you miss the appointment, if it's raining. So, like, maybe you should just book the same day. Like, I don't like it. I and I think she thought I was like being an asshole, but like I mean, I kind of was because I was like, Yeah, but people live their lives like this. Like, this is an adult person.

SPEAKER_00:

Do you have children?

SPEAKER_01:

Like, how are you still here? Like, how are you surviving?

SPEAKER_00:

That's what I mean. You don't go to work. What about that? Remember that sum of that it rained like every single day. So you were just stuck in the house for fucking two weeks straight. Yeah, I guess like Uber. Like, I what?

SPEAKER_01:

I don't understand. I don't understand.

SPEAKER_00:

That needs that's that needs therapy.

SPEAKER_01:

Yeah, I mean, the other thing with the weather, like today, I don't know if it was supposed to be this morning or tonight or whatever, we're supposed to get snow, but it's literally like dude, it's gonna be a death day. Yeah, and we live in New England. I understand that if you live somewhere where there isn't snow, we heard there were snow, and you're like, oh my god, we live in New England. This is normal.

SPEAKER_00:

Florida, yeah, yeah.

SPEAKER_01:

This is normal.

SPEAKER_00:

Like, listen, I'm ready for this. Like snow. I'm like, oh yeah, they get to drive my car in the snow.

SPEAKER_01:

I fucking exactly like if you drive a car without four-wheel drive and you live in Massachusetts, like what are you doing?

SPEAKER_00:

Um yeah, but I've also driven a car without four-wheel drive in Massachusetts.

SPEAKER_01:

Honestly, it's fun. I think it's I think it's fun.

SPEAKER_00:

Yeah, I want to spin out. Let's go.

SPEAKER_01:

But even last night I had people text me about today. Like, oh, hey, I heard the weather's supposed to suck today. Are you still gonna be open?

SPEAKER_00:

Do you want your pussy to be hairy or not? Like, I don't care. Yeah, yeah.

SPEAKER_01:

Yeah, I'm like, I mean, I'm still gonna be open. If it gets bad, then I'll touch base with you.

SPEAKER_00:

But until then, you know, if yeah, obviously, I'm gonna call you and I'm closing. Like, what the fuck?

SPEAKER_01:

Yeah, but also I'm gonna wait till the day of and see what's going on. Like, I'll touch base with you in the morning because there's nothing happening.

SPEAKER_00:

No, I can't.

SPEAKER_01:

I literally cannot. No, I can't. Obnoxious. Have you had people that like cancel on you like bridal-wise last minute?

SPEAKER_00:

Yeah, well, that girl that I had the girl that just canceled her wedding last weekend.

SPEAKER_01:

Yeah.

SPEAKER_00:

But I had it's in a I have a contract that they have to pay me. Right.

SPEAKER_01:

Yeah.

SPEAKER_00:

Because there's only so many weekends in a year, you can't just cancel on me a month before when I've had the state book for a year and a half. Like the fucking.

SPEAKER_01:

But also, like in the grand scheme of things, when you're canceling a wedding, like your charge is probably the least that they're concerned about. Like you have to cancel the catering and the venue, and that's I mean, whatever at that point.

SPEAKER_00:

Yeah, I don't and and my like when we do trials and stuff, my bridal trials, they pre-pay for everything. Um and I tell them that they can reschedule up to 48 hours before anything less than 48 hours, they're charged a full appointment. Just because I have I have a team and I have the other girls, like I can't save the date for them and then not, you know, not have money to pay them. Yeah, of course.

SPEAKER_01:

Yeah, it's not just you.

SPEAKER_00:

Yeah, and I mean, of course, if like somebody's sick or whatever, then we'll adjust it. But like for assholes, that's like I had this, I had this um one client, and she she would cancel on me all the time. So like she ch it's like I hate love and hate narcissists because I'm so well versed in them. Yeah, like I can spot it immediately, but they think like narcissists will never think that it's them. No, it's the most wildest mental condition ever. They like literally believe their own delusion. But so this woman, like, I could tell, I just I can feel it. You are a fucking textbook narcissist, and you think that the world happening around you, none of it has to do with you.

SPEAKER_01:

Okay, so it's everyone else's fault all the time.

SPEAKER_00:

Everyone else. So she gets me like I saw it when it started to happen. She like gets me wrapped up, like she ran this like kids' event thing. And so, do you remember when my nephew's house burned down?

SPEAKER_01:

Yes, oh my god, yeah.

SPEAKER_00:

She was like, Oh my god, like we want Ryan to come, we'll cover the costs, whatever, bring Zayn, blah, blah, blah. I'm like, Oh yeah, that'd be great. Like, get his mind off of things, right? So I did it. So she runs this program, and so then she's like hanging out with me at the program. And I'm like, But she would always say, like, when she came in, that like, oh my god, we're like sisters. And I'm like, no, are we?

SPEAKER_01:

Yeah, you're like, why?

SPEAKER_00:

There's like no, there's like no, like I think that she just thinks I'm funny, like the things that I say she thinks are funny, and like things that she would say, but like they're also not like I don't know. It was just again, delusion. So she she gets me like wrapped up in this, and then like the boys didn't really want to do it, like they weren't really that into it. And I'm like, you know what? I'd rather just what was there to do? Boy Scouts. Oh, okay, okay, okay. I wonder if she listens to this. She knows that I have this, but I don't really care. So the boys don't really want to do it, they're like not that into it. So I'm like, okay, whatever.

SPEAKER_02:

Yeah.

SPEAKER_00:

Gets me out of there. So then one night she texts me. So she cancels all the time on me. Like, oh my god, I put it in my calendar as 11 p.m. and not a m. Okay, first of all, Nicole, you're my client. You know, you get text reminders from me, what 48 and 24? Like, there's no way you messed up the fucking appointment. No, there's none. It texts, I think it texts my client. My clients told me to text them like a an hour before or something.

SPEAKER_01:

Yeah. I'm trying to remember. I know that I get it like I think it's like two days before to confirm it. 24. Yeah, I feel like it used to do an hour before. Maybe it's a day before it's like, oh, get ready for your appointment.

SPEAKER_00:

Yeah, I don't really know. I I don't even know. I don't I just had it set up for so long, I don't even know what it does.

SPEAKER_01:

Yeah, it definitely tells you a bunch a couple times.

SPEAKER_00:

Yeah. So like you know when the appointment is, you know it's coming. So first time, obviously, I'm like, no worries. Second time, I'm like, okay, but now she's like has me wrapped up in this, and then she like makes me feel guilty that she doesn't have money and whatnot. And I'm like, she's a single mom. Like she's trying to be relatable, and I'm like, so I let it slide a couple times, which is my bad.

SPEAKER_01:

But yeah, I know. Because once you start, it's just never gonna stop. Yeah, which and then you have to put your foot down and people get pissed.

SPEAKER_00:

But like we were friends, yes, exactly. Well, that's exactly so okay. So one time she comes in and she's like, I'm gonna venmo you for the tip. And I'm like, sure, whatever. I don't care. She's in the card, leaves, never venmos me. Which I don't care, just don't say that. Yeah, it's fucking funny. She comes in the next time, does the same fucking thing. Dude, come on. Okay. Third time she comes in and she says, I'm gonna Venmo you the whole thing. She leaves, doesn't Venmo me. So for our I'm not shy.

SPEAKER_01:

Working in the strip club, especially about like the whole service, like get out of here.

SPEAKER_00:

Yeah, and I worked in the strip club where I traced chased the bitches down for$25. Like I asking for money doesn't yeah.

SPEAKER_01:

Especially if you owe me money. Yeah, you know you owe me money too. It's not like this isn't a surprise.

SPEAKER_00:

Yeah. So next morning she she doesn't send any money. Next morning, she's like, Oh my god, I completely forgot. Sends the money.

SPEAKER_01:

Okay, but whatever. Was there a tip included or no?

SPEAKER_00:

Yes. Oh, okay. I think she's using that I forgot.

SPEAKER_01:

Sure.

SPEAKER_00:

For the previous do you know what I mean? Like, okay, dude, come on.

SPEAKER_01:

Yeah.

SPEAKER_00:

Okay, so next appointment she comes, she says, I'm gonna Venmo you again. Doesn't Venmo me. I text her and I said, Listen, you owe me money still, blah blah blah. Oh, there was fraud on my account and my Venmo shut down and blah blah blah blah blah blah blah blah blah. I'll get it to you tomorrow. In my head, I'm like, she's not getting it to me. No, I don't even respond because I'm annoyed at this point. Like, I've already done the work, you know you fucking owe me money. There's no fraud on your account. You're just saying I'm not done.

SPEAKER_02:

Right.

SPEAKER_00:

You don't have the money to get your eyelashes done. So why are you even coming? So the next day there's nothing. I don't text her. The following day, now I'm Pissed. It's Saturday morning. I remember vividly in my head, I'm heading to my wedding, and I'm like, come on. So I sent her a venwell request for the money. She texts me and goes, Oh my god, I totally forgot about you. So sends me the money. How you're looking at them every day in the mirror. Exactly.

SPEAKER_01:

But also, how do you like I get I get anxiety when I owe somebody money?

SPEAKER_00:

Same. But some people don't have that, Nicole. So, anyways, she forgets about it. I I don't I don't respond. I forget about it. She comes back then and I'm like, now I'm like, I don't want to do this woman's idol.

SPEAKER_01:

You know, like I just think your Venmo, you're gonna pay me when you're standing in the door now.

SPEAKER_00:

Oh yeah. Okay, so she Papito breaks his elbow.

SPEAKER_01:

Her dog. Little Frenchie. My little Pipo vials a man.

SPEAKER_00:

Fucking fractures his whole elbow the week I'm going on vacation. So I'm slant. I've got client after client after client after client because I'm getting everybody in to be away for two weeks. So now I've got this fucking crippled dog that's in the hospital, a full book of clients, and I was supposed to be on vacation. She texts me. She was in the I think two days after. Anyways, it was an inconvenient time, her appointment time. So she texts me and she says, Hey, I don't have the money to pay you this week. Can you front me lashes? Because I know you're going on vacation. Can you front me lashes until and gives the date? It was like two weeks later. I so I responded and I said, Hi, I would love to do that for you. But unfortunately, my dog's in the hospital. I'm short on time. I have a full week of clients. I just don't have time to work for free.

SPEAKER_01:

Yeah. No.

SPEAKER_00:

Oh my God, this is so awkward. I can't believe I even asked you. Yeah, I can't think you even asked me either. Because ask your fucking mom. Ask your boyfriend. Ask your best friend. Don't ask me. I'm gonna ask my mom for money. And I'm like, oh fuck. And like, I don't want to see you now. Yeah, now it's awkward. You made it weird. You don't value me, obviously. If you're asking me to work for free, like you don't value me. Like I can't. So then her appointment was like my I think she was my first one, and I had to pick Pepito up. So I texted her and I said, Listen, I might need to move your appointment. I had to pick the dog up. And I was like, I don't know what I'm gonna do with him. Am I bringing him to the salon? Do I need to bring him home? I didn't know what he was gonna be like.

SPEAKER_01:

And she was at surgery, so it's like, yeah.

SPEAKER_00:

And I have to do these clients because I'm like, I can't. It's the craziest time ever. So I'm sitting at the vets, and I think her appointment was 11:15. It's 10 o'clock, and I had been there for 30 minutes and they hadn't called me yet. So I text her and I'm like, listen, I'm not making it to your appointment today. I'm really sorry. Like I so I had had an appointment later in the day. She I asked her to take that one be just to make my life more convenient. Oh, I can't. You want me to do your lashes for free, but you can't take the later appointment?

SPEAKER_01:

Yeah.

unknown:

Okay. Cool.

SPEAKER_00:

So I text her and I said, Listen, I'm not making it today. I'm sorry, I have to cancel. She's like, is the three o'clock still available? No. You motherfucker. So I'm sitting there and I'm just like done with everyone, right? And I'm like, yeah. Just come. Come in. Come on. Thank God she moved. I just wanted to get that get her out of the way. So I had an extra hour to fucking deal with. Okay, fine. She comes in, she pays me the money. She leaves. I go on vacation. I come back. I think I saw her once. It was normal. Second time. And I I I don't want to do her eyelashes anymore. Like, I'm trying to come up with a way to like fire her. Yeah. And like it's so awkward. Do you know what I mean?

SPEAKER_01:

Yeah. Oh, I do.

SPEAKER_00:

Wait, I forgot to add the part where she was like, she texts me one night during all these like weird money things. Says, I really need a friend, Sam. And I know that Zayn's going with his dad tonight. It was Friday night. I know Zayn's going with his dad. Can we go to dinner?

SPEAKER_01:

We're not we're not friends though.

SPEAKER_00:

I said, Oh, I'm sorry. I I have something to do. That's okay. I just really needed some help, but I understand. Narcissists. Alone. Yeah, trying to guilt me into it. Like, fuck you. Like she's trying to get close to me so she can fucking use me or whatever the fuck she's trying to. Yeah. Fucking weird, dude. Fucking weird. I'm not the fucking one. Go find someone else.

SPEAKER_01:

Yeah, no. Yeah.

SPEAKER_00:

So, anyways, she comes in one more time. It was fine, whatever. She knows she's on thin ice, right? Sure. The next appointment. She texts me one hour before and says, Hey, I wasn't feeling good all week. I went to the doctors. They said nothing was wrong. And now I just got my my strep test back and I tested positive for step though, so I can't come in. Mind you, she had just posted the day before that she was in New Hampshire with her new boyfriend. Okay. So you're not here, man. We're in New Hampshire.

SPEAKER_01:

Yeah.

SPEAKER_00:

Come on. I'm not fucking dumb.

SPEAKER_01:

Yeah, you want to be my friend. We're friends on the internet, idiot.

SPEAKER_00:

You're insulting.

SPEAKER_01:

Yeah.

SPEAKER_00:

So she's like, can we reschedule? So I responded and I said, No worries. And then she responded and said, Can I reschedule? And I never text her back. Like, no, you can't fucking reschedule.

SPEAKER_01:

No, yeah, no.

SPEAKER_00:

What? And like, I don't I do right now I do lashes because I like my clients. Not because I need the money.

unknown:

Right.

SPEAKER_00:

I don't need to do your eye lashes. Like, I've got a whole fucking booming business. Like, I literally do it because I like my clients. Like, don't piss me off.

SPEAKER_01:

Yeah.

unknown:

Yeah.

SPEAKER_01:

You're gonna be you're about to be fired.

SPEAKER_00:

Yeah, goodbye.

SPEAKER_01:

I had a girl that did that to me with a Brazilian. She comes in, mind you, she has my cell phone number, so she can text me. So she comes in and she goes, So I can't pay for my wax today. And I was like, Okay, like in this, like I do have a I have a good amount of clients, I'm sure you know you do too, that like I do consider them friends. Like we I've been waxing for years, I see them more than I see my friends. I've seen them through pregnancies and marriage, all this stuff. And you know, like I I do, and that's one thing, but like my best friend wouldn't even do that. Like it texts me. Why are you not texting me in the morning? This is at nighttime. Why are you not texting me? Hey, Nicole, I just want to let you know I whatever, I don't get paid till Friday. I know it's Tuesday. Is it cool? Honestly, I'd probably be like, Yeah, it's cool. I'll charge you on Friday.

SPEAKER_00:

Like whatever being in.

SPEAKER_01:

But you just walk in and put me in this awkward situation where now I have to think on the fly and be nice and professional. And and this is not one of those people that I have a relationship like that with. She's always late. But also, you don't have to critical someone. Well, so then she goes, So she's like, Oh yeah. So so I was like, What? And she goes, Yeah. So, you know, my cable came out, whatever, like I wasn't expecting it. And she's like, Can't like, is it cool if I just get waxed and pay you later? And I'm like, No, no, I mean, if you don't have money, then you shouldn't book an appointment. It's so rude. And she booked it that morning. So it's like, you already should have known you didn't have any money this morning. Like you were just hoping that I was gonna be like, Oh, yeah, sure, no problem. Which is one thing if you give me a heads up, but like, don't put me on the spot. That's so uncomfortable.

SPEAKER_00:

And now you borrow it from someone.

SPEAKER_01:

That's what I'm saying. Yeah. So I was just like, I don't, I was like, listen, I I can't like I don't do that because I'm not gonna, I can't keep track and like I'm not gonna chase people around for money. Like, right. So, you know, if you want to reschedule, like that's fine, but realistically, you're canceling at the same time as you're which I would not normally charge you for. So a heads up would have been cool because I would have told you, oh, just come back, you know, when you have money. Oh, I'll cancel it. Don't worry about it. You're giving me a heads up. But you're putting him on the spot. So what am I supposed to do?

SPEAKER_00:

It's like tell me you don't value me without telling me.

SPEAKER_01:

Yeah. So I was like, well, I was like, I mean, is there someone that you can borrow it from? Because I, you know, like I still have to pay my bills and I can't just be worried about, oh, did I text her? Oh, she sent me the money. Oh, that like I'm not it's terrible.

SPEAKER_00:

No, it's terrible.

SPEAKER_01:

You wouldn't go out to eat and be like, oh, I can't pay for my food today.

SPEAKER_00:

Yeah, let me go to the dentist and get a fucking root canal and say sorry, can't pay you.

SPEAKER_01:

Yeah, I don't even I don't really even know you that well. Like, do you know anything about me? Like, you tell me all about your life, but like are like are we talking back and forth? Because like those are the people that I are like, you know, like I consider them friends, you know what I mean? Imagine though. No, it's weird. And then she'd like you're an adult.

SPEAKER_00:

Yeah, I know, and she has a kid. That's what you mean. I have like 11 credit cards or something because I'm like, oh my god, what if something this happens? What if that happens again? Exactly.

SPEAKER_01:

It's just like you call on your baby daddy, call your fucking mom, call your best friend, like Venmo, like everyone can send you money. So she goes, Oh, can you just give me like a few minutes to make a couple phone calls? I'm like, no, like your appointment is right now. Like, I cannot, like, I'm fully booked. Like, your appointment is now considered over. Like, do you want to rebook? Like, I don't know what to tell you. Like, I don't, this is so awkward. Like, why are why are you doing this to me? Like, it's not fair.

SPEAKER_00:

Like, why I literally cannot.

SPEAKER_01:

No, you should have texted me earlier and said something and asked. Don't put me on the spot because I'm gonna say no. Even though I might have possibly said yes earlier, but now I'm definitely saying no because you put me in an awkward situation.

SPEAKER_00:

Dude, I hate that. And I hate that they think that, like, I don't know. They just like people don't our jobs and our careers are not like it's just like a piss-on. Like, we're piss-ons to people. It's just so hard to. I feel like you develop these relationships with people, and then you realize, like, I've come to realize, like, there's so many clients, and I'm sure that some of them value do value me, but a lot of them, they don't give a fuck.

SPEAKER_01:

No, they're like, Oh, I'll just go find someone else.

SPEAKER_00:

Exactly. Like, if something happens to you and they can't get in, like, bye, they're going to someone else. Like, it's just it's sad. Yeah, it's like, yeah, and you don't want me to get paid. Like, I know, I know. I I don't know, I just don't get it. Like, would you go to your job and work for free? Like, if your boss was like, I'm not gonna pay you for this hour, can I get you next week? Yeah, are you fucking kidding me? No, I'm not done. No, no, no, sorry.

SPEAKER_01:

Yeah, I don't know. And and especially in today's world with like you can send money so many different ways, like somebody can cover you that knows you and is your friend or your family.

SPEAKER_00:

Get a fucking credit card, like an adult. You fucking yeah, I don't even know you.

SPEAKER_01:

You don't ask me no, you're essentially asking me to borrow$60. Like, no, I don't even know you're not my friend, like it's weird. Um, no, yeah, I don't understand. I also, I mean, I, you know, like certain people don't tip, which is fine. Like, that's on you. Like, you don't have to tip me, it's a tip, but then they expect special treatment. So, like, oh, you're 10-15 minutes late for the millionth time. Oh, can I just reschedule, please? I'm charging you. Yeah, I'm charging you. I'm sorry. Like, I mean, not that I wouldn't charge somebody that necessarily tip me if they're doing that all the time as well. You'll have to do that. But I'm gonna probably have a little more leeway. Yeah.

SPEAKER_00:

Because it's just showing that's a respect. Yeah, yeah. It's just like that shit, it just makes it's it doesn't, it makes me sad.

SPEAKER_02:

Yeah.

SPEAKER_00:

Like it doesn't like I'm not like, wow, they didn't hit me. Like, like about the money. It's more like, wow, I'm sad that you really you don't value me. Yes, I'm just a piss on to you.

SPEAKER_01:

Yeah, yeah.

SPEAKER_00:

Like, I'm just like, you think that what you're paying me is enough. I don't know. It's just fucking, it just makes me sad. Like, wow.

SPEAKER_01:

Yeah, it's like, did I not do a good job? Yeah, like like you're always like, oh, I never cheat on you, whatever, which is, I mean, that's fine. Sometimes you have to do your thing. If I'm not here and you need to like, that's fine. I don't, I don't care. I don't but people like, oh my god, I went somewhere else. I'm like, okay, like it's whatever. I'm not here, I don't live here. But it's like, you know, do you not you just don't think I did a good job?

SPEAKER_00:

Yeah, it's just weird.

SPEAKER_01:

It's weird. It is like a cultural thing though, too. I think sometimes like that's why I don't take offense to it because certain culturals like they don't tip. I've even had people try to be like, oh, so can you give me a deal on the wax today? I'm like, what? No, this is a price. This is a price everyone pays. Like, what are we talking about?

SPEAKER_00:

That that shit bothers me. Like, that's worse than not tipping. Like, I have this client. I can't say who it is. I pay them for services. I pay them for their services for years now. And I'm their client. Yeah, I don't want to say who it is. They probably I don't know who the fuck listens to this, but I know I'm thinking about m switching. Sure. Anyways, because of this, because now she wants a discount. I have never fucking asked you for a discount in the 10 years that I've been going to you.

SPEAKER_01:

Yeah.

SPEAKER_00:

Are you gonna give me a discount?

SPEAKER_01:

Right, exactly.

SPEAKER_00:

Oh my god.

SPEAKER_01:

Yeah.

SPEAKER_00:

Oh my god. Like I'm like, and then so yeah, this is like happening right now. So I I just responded to it and I said, listen, I this that is discounted. Yeah, exactly.

SPEAKER_01:

That is there's only one bitch that's a discount, and it's me because of this podcast, and because it's my credit cards on that shit, okay?

SPEAKER_00:

It's it's it's weird. The audacity.

SPEAKER_01:

Yeah, yeah. The place I used to work, I had this woman that came in and did like her whole body, and the conversation was great, we're vibing, like we'd clearly get along. And then I was almost done. I probably had like five or ten minutes left. And she just like flipped a switch and like got weird and was like asking me all these weird questions, and then she went out in the lobby and was like, I'm pissed, she was rude, I'm I'm not paying for this. And I was like, This bitch is just trying to get away with free service. Like, there was nothing wrong, nothing happened. She was great the whole entire time, and there wasn't some like weird conversation where I was like, Oh, maybe she took that the wrong way. Like, no, she was talking when she flipped this wedge. Like, it was the mid-sentence. She was like, Oh shit, I have to act upset, so I don't have to pay for this.

SPEAKER_00:

Dude, people are also crazy.

SPEAKER_01:

People are saying, Yeah, I'm like, okay, like uh I don't know what I was supposed to do.

SPEAKER_00:

I feel like we could go on and on about this because it's just like I don't know. This is it's one of the worst parts of the job. Like had someone told me in cosmetology school that, like, I mean, I guess if you don't work for yourself, you don't have to deal with this, which is a pro.

SPEAKER_01:

Yeah.

SPEAKER_00:

But like, I don't know. I I guess it does give you a tough skin. Like, yeah, a lot about people in the world, like, people really don't care about you. No, which is fucking, yeah. And they wonder why I'm such a tough bitch.

unknown:

I know.

SPEAKER_01:

This is the way, this is why we are the way we are. This is why we have to be.

SPEAKER_00:

People are fucking coming from me left and right, which is it, then.

SPEAKER_01:

I know. My husband's like, you're so you're so abrasive, like you're so blunt, and like sometimes you're it's just too much, like you hurt feelings because you're just so direct. Me too, which I do get, and I I'm not disagreeing at all.

SPEAKER_00:

But yeah, but are you are is it because we're too direct, or is it because the world is is a bunch of pussies?

SPEAKER_01:

Well, he's definitely not a pussy, but he's talking specifically with like him and like our friends, and how I'm just like, this is how it is, this is what I think. Like, I don't like I sugarcoat some things, but not really, not with like my friends. Like, you're asking me a question, I'm answering it. Like, isn't that why you asked me? You want my you want my opinion.

SPEAKER_00:

At the end of the day, Nicole, people are gonna think back about they they might think that we're aggressive in the moment, but at the end of the day, when they look back and think about the situation, they always fucking say you are right.

SPEAKER_01:

Exactly. But they also like there's a reason that you come to me and ask me these questions because I'm honest. You want the truth direct answer.

SPEAKER_00:

But they don't like people don't like the truth.

SPEAKER_01:

I know. Well, don't ask me, don't ask me about it. I have clients that will say, Oh, hey, I I I need your advice, or I want to tell you about this. And I'm like, Okay, do you want me to be your hype girl or you want you want me to be honest? I literally ask that because sometimes you know what to do, you know what's right, and you don't want to hear it. You just want to bitch about it, and that's cool. I'll be your hype girl. Fuck him.

SPEAKER_00:

I'm not the hype girl. I'm like, what the fuck are you doing?

SPEAKER_01:

I mean, I'll ask to be like, what are we doing today? You know what I mean? Like, what do you need? You know what I mean? Sometimes if it is crazy, I'll throw it and be like, girl, what are we doing here? But for the most part, I'm like, Well, you asked me. This is what I said you wanted.

SPEAKER_00:

All right, it's I guess it's because I can't lie. Like, there's no poker face here. Yeah, you would know. Like, I don't know what to say. Like, if you wanted me to lie to you, it's like yeah, I don't like there's nothing I can say. Like, you're gonna know it's fake. So, like, I just don't, you know, like exactly.

SPEAKER_01:

There's no point to me trying to get around this. That's fair.

SPEAKER_00:

Well, anyways, we could go on about this for fucking ever, but I'm really excited for the next episode because I am gonna compose all of my messages that men send to me, and I'm gonna read them to all of you.

SPEAKER_01:

It's obnoxious. I you were sending me some the other day, and I don't even understand how he even got to that. Like, it's just wild. I don't understand.

SPEAKER_00:

I can't wait.

SPEAKER_01:

I can't wait. I'm excited. I almost like don't even want you to send them to me beforehand because I just want a genuine reaction.

unknown:

Yep.

SPEAKER_01:

Because the ones I've seen, it's just it's it's incredible.

SPEAKER_00:

I had some of my friends crying one day.

SPEAKER_01:

Oh, I bet. I bet. I can't wait for this compilation. It's gonna be wonderful.

SPEAKER_00:

It's gonna be great. All right, till next time. Bye. Bye.