In this episode of the MPSC’s Behind the Meter podcast, we follow a day in the life of Customer Assistance Division staff who help Michigan energy and telecom customers resolve disputes and navigate assistance options. Listeners get an inside look at how the call center supports customers, identifies issues with providers, and spots trends that signal emerging problems — and learn when it’s time to reach out for help with their energy or telecom concern.

For more information on the inquires and complaints process: https://www.michigan.gov/mpsc/consumer/complaints