On The Bridge
On The Bridge is a maritime industry podcast by leading Superyacht navigation management company, DSNM Ltd.
Hosted by the COO of DSNM Ltd, Alicia Store, each episode focuses on bringing you real conversations with people who live and work within the Superyacht world, lifting the lid on this unique industry.
Join us as we chat candidly with Superyacht Captains, Officers, training experts, business leaders, former crew turned entrepreneurs.
On The Bridge explores real stories, professional insights and lessons shaping todays Superyacht world.
On The Bridge
On the Bridge with Chief Officer Jason Walker
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In this episode of On the Bridge, we sit down with Chief Officer Jason Walker of M/Y Arience.
Jason shares his journey into the yachting industry, what his day-to-day responsibilities look like, and how he and his crew deliver a 7-star experience to charter guests. From memorable guest requests to planning complex itineraries, this conversation offers a behind-the-scenes look at life on board one of the world’s finest superyachts.
0:00 – Intro
0:25 – How did you get into the industry?
5:05 – What does your day-to-day look like?
9:15 – Is a client info sheet helpful?
9:47 – Balancing guest expectations and operational duties
13:52 – What keeps charter guests coming back?
16:03 – What issues do the crew face in providing top-tier service? Any memorable guest requests?
19:57 – Supporting crew and hiring the right people
22:39 – Planning and navigating complex itineraries
25:50 – Memorable challenges on board
29:40 – Most rewarding part of the job & what’s next
32:35 – Quickfire questions
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