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We explore the craft of legal technology with Emelie Skoghag, from mapping real workflows to building AI-enabled processes that people actually use. We share how gamified adoption, flexible data handling, and a focus on return on experience lift quality, confidence, and speed.

• defining the legal technologist role at the law–tech edge
• mapping core processes before choosing tools
• balancing firm standards with partner preferences
• using gamification to drive engagement and learning
• measuring ROI alongside ROE to capture experience
• handling unstructured client data with flexible workflows
• how AI reshapes junior work and reduces stress
• why lawyers are more open to change than assumed