What does real progress look like when a law firm embraces AI without losing its human centre?

We sit down with Owen King, Group Operations Director at April King Legal, to trace a family firm’s journey from dining-room floppy disks to a national private client practice that runs on clarity, empathy and smart systems.

Owen shares how the team navigated post-COVID expectations, made video-first appointments feel personal, and built specialist capacity in tax and probate while keeping advice simple and outcomes transparent.

We also dig into the bigger questions shaping legal tech: why specialism beats hype, what data security really means for client trust, and how pricing models and onboarding can make or break adoption. Owen explains where AI could go next in private client work, especially where complex calculations and document-heavy workflows can benefit from targeted automation with human oversight.