How to Get More Google Reviews Without Discounts | 060

Justin shares practical strategies for increasing Google reviews for trailer rental businesses, emphasizing consistency, personal touch, and creative approaches to customer engagement.

key topics
Strategies for increasing Google reviews
The importance of consistency in review collection
Contactless review requesting methods
Community building through reviews
Using friendly competition to motivate review gathering
takeaways
Consistency is key to accumulating reviews.
Personalized, sincere requests outperform automated emails.
Make review requests easy and quick for customers.
Use friendly competition to motivate review collection.
Build community through social engagement and meetups.

Transcript

SPEAKER_01 0:04

What's up, guys? Welcome back to the Trailer Hustle Podcast. My name is Justin, and this is the Trailer Owners Network. Now, before we get into today's videos, I've got a couple of quick things. Um, first, please don't forget about the trailer spot giveaway. That ends July 31st. So if you've not entered to win the brand new 20 foot 10k car hauler with a winch and straps and all the above, please do so if you have not yet entered. It is free. So download the trailer hustle app in the Google store or the Apple store, Apple App Store, and enter for free. Also, guys, if you've been enjoying these videos, it would really mean the world to me if you can just give it a like, give it, you know, the little thumbs up, leave a comment down below, and most importantly, subscribe to the channel. It really does help more than you know, and it doesn't cost you a dime. So thank you guys so much for your support. And by the way, if you're looking for more than just YouTube videos, please go to trailerhustle.com. We have a growing library of business document templates that you can use for your business. Um, we've got a few more that are in review right now with legal team, uh, the legal team to make sure that they are um, you know, sufficient for the business and and you know a great starting point for you guys, um, and as well as the consultations that we offer as well. So if you want one-on-one time with me, we can get that scheduled and I can walk you through your specific business, your specific goals, and come up with a great plan for you. And uh, I really appreciate you guys for all the support. Thank you so much. Now, today's topic is going to be about Google reviews. Now, I've made videos about Google reviews before, but I posted something up in the group the other day, and I I'm so stoked at how much response we got. And the video that I posted was guys, post a screenshot of your Google reviews. Uh, show us how many reviews you have, and let's let's get some friendly competition going between companies. Myself and my buddy Randall with Ruthless Inc. Trailer Rentals out in Denver, Colorado. Uh, we are have been for years, we've been neck and neck with Google reviews. He's been above me at times. I've been um above him at times. Like right now, I'm I got him beat by like six or seven reviews. Come at me. What's up? Anyway, um, and it was really cool. We've got 80 comments for at the time of filming this video, July 9th, um, you know, about uh 3 45 in the afternoon. And uh yeah, I mean, it's it's really cool. I mean, you guys are are really um some of you guys have some amazing reviews. And you know what? I also did see some people that were a little bit down on themselves because they only had like five reviews or 10 reviews. It's like, man, don't be down on yourself. That's just the start of uh this growth thing. But I want to address a couple of things that I saw in here. Um, and I want to give some insights as to how I get so many reviews and um, you know, the things that have worked for me. Now, is what I'm about to say gonna work for you? I believe it will, but everybody's approach is different. You guys got to remember when I give advice or I say what works for me or what doesn't work for me, those things could work for you. The things that don't work for me, they could work for you because people's delivery is different, people's uh mindsets are different, people's tolerances for and thresholds of for bullshit are different. Um, and people also have just different aras about them, different vibes about them, you know, and and some things uh that I might not necessarily want to do. Um, you might thrive in doing it that way, whatever that is. So um, you know, take it for what it is. These are just the things that work well for me and have worked well for me for a long time, as well as a lot of other people that I have had the pleasure to train and coach on this stuff, not just in the trailer industry, but in my previous professions within sales and uh especially retail sales, um, which is where I come from. So one of the first things I want to say is there's a lot of people that are developing, they were tagging each other up. I was kind of trying to play matchmaker a little bit in there and tag some people up in this post. Um, and you know, people that have like 48 reviews, somebody else has like 55 or something. So I'd like to tag them together and say, all right, first one to 100 wins. And it's pretty cool. And it's pretty funny too, the attitudes of some people were like, I want all the smoke. There's no friendly competition here. I think Randall actually said that. And uh, you know, calling each other loud, like, what's up? Like, I'm gonna beat you. And man, that is what it's all about. It's so funny how you can get such so much support and love from somebody that you've never met before in most of these cases. And I hope that trailer hustle can bridge that gap with, you know, like upcoming picnics and upcoming events and things that we're gonna do. And um, I'm excited about that. I'm actually um at the time you guys are seeing this, um, I'm actually in Nashville right now, uh meeting with the big rentals guys. My lady has a conference out there at the convention center, so she's doing that, and I'm visiting some dealerships and um, you know, kind of getting around and uh I'm gonna make a post up too. Sorry if you're watching this, you've probably already missed it. But um uh just a uh a dinner that I'm gonna try and schedule just for a handful of people in the area. Hey, pop it, we'll all talk some shop and hang out. But I want to do that more and more. I've got some pretty big travel plans. I plan on going to Indiana here soon to meet up with the Gen Y folks. They've been incredible and they invited me to come out and get a tour of their facility. So I'm definitely gonna go check out Gen Y. But while I'm out there, within like three hours in any direction, there's a bunch of manufacturers out there that I really, really want to go and tour and build a relationship with. Not just them, but also like Dexter, you know, Dexter Axles is out there or Dexter products is out there, uh, and a few other ones that I really want to go check out and uh build a relationship with uh and and hopefully bring that to you guys uh so you can be more informed about their products. Because that's what I'm doing. I want to go out there and get an education. You know, I don't, I don't know everything. And um I hope to go out there and get a better understanding about the processes from all these different companies, why certain things are done the way that they are, um, you know, the the all the specifics that I can. Um and so when I go out to NATDA, I'm gonna be setting up a lot of these relationships and starting to schedule things or put a plan together so I can go out there for like a week, spend the whole week just bouncing around from place to place. But when I do that, and when I go to these different places, um I'm gonna be going to California, probably Arizona early next year as well. So when I go to these different places, I would love to set up like, I don't know if it's uh summer, I can just set up a dinner and everybody show up. But if there's a lot of people, then I might have to like, I don't know. I gotta figure it out. But my point is I hope trailer hustle can bridge the gap in, you know, people being able to put faces with the names that we see so much in the trailer hustle community, whether it be through social media or like, you know, Instagram, TikTok, whatever, um, YouTube, you know, or the Facebook group where we all talk, or in the app where you guys have seen their pin, or maybe you see that they're local. Um, I'd love to set all that up. And what's funny is a lot of you guys are in some areas where there's a bunch of people ranting and you've never met a lot of these people. So on your own, guys, start setting up dinners, man. Set up a uh or lunch with with all these guys. You know, you don't got to go crazy and buy food for everybody, but I mean, everybody meet up and like, you know, swap some business cards and swap stories, talk shop, and um, you know, continue this experiment that we're doing because it's uh it's been working. You know, trailer hustle is is become a a powerhouse community, and man, you guys are are making it happen. It's just really, really cool. And so many people have been able to uh grow very well to segue back into. They've been growing so well, been checking out these Google reviews, and it's just crazy, man. Some of you guys, there's a few people in here like, oh yeah, in one year they got like 136 reviews. It's like, dude, I don't get that many, and I feel like I'm damn good at this. Good enough to where companies paid me to teach this stuff in the past. So uh that's that's pretty amazing. Um, but anyway, there was a couple of things that I saw. There was there were people that were talking about kind of their process, and not just with this post, but with previous posts as well, where they're like, this is how I get reviews or how I try to get reviews, and man, it doesn't seem like anybody wants to do them. And getting reviews is like pulling teeth. Yeah, it can certainly feel that way, but it's it goes back to what I always talk about about consistency. You have to stay consistent with the fundamentals, all right? We always have these extra things that we want to do, and like, you know, one of these days I'm gonna do blank, and it's like an out-of-the-box thing, but you know, to try and experiment with it, whatever it is to see about growing your business or whatever it is that you're trying to do. But the fundamentals, you have to have that givens list. That's just a given. I'm doing that, right? And for me, the process of getting Google reviews, it's not a matter of, you know, just having an automated email that goes out. It's not, I don't offer discounts, I don't offer gas cards, I don't do anything like that for the customer. I kind of the way that I see it is I've already done for the customer. The customer did business with me. I made it easy for them, I gave them what they needed. Um, I made whatever it was they were doing simpler because of my business, because my business was able to do that. And most customers tend to find a lot of value in that um and it makes them happy. Now, even though those people have technically paid you for that business, still, I mean, I don't know about you, but I buy products all the time or pay for a service all the time, or I'm just like, hell yeah, man, like that was awesome. You know, it's like, yeah, I paid for it, but I'm still happy about it. I'm still like, you know, that was great, or that person was excellent, or the service was tremendous, whatever. And that's why people leave reviews. You have, you know, you work really hard, as I've said in the past, to provide a good experience for these customers. You you keep your trailers up to date, you keep up to like good quality trailers or whatever. You keep trailers that are going to fit the needs of your area, whether that be small utility trailers, say a five by eight that people rent for their zero turns or whatever, or if it could be something super big, whatever, it doesn't matter what it is. You've worked hard to provide these services and these products and everything for your customers. You have the right to ask for recognition for that. And typically, most customers, I believe, will leave a review if done the right way. And again, the right way will be different for you than it is for me. But here's what works for me. Again, I I just told you what I don't do. I don't do any of those things, but here's what I do. Uh, and I do this very consistently and very well. And by the way, I want to preface this by saying I'm a hundred percent contactless. Okay, I am one hundred percent contactless now, and I didn't always operate that way. In fact, um, before I was contactless, it was actually easier to get reviews, um, as you could probably imagine, because you're talking to people face to face, and you I I'll go through the process of both ways. So, what I do if somebody is face to face with me, when they bring a trailer back to me, let me let me back up. On Google, when you set up your Google page and you get verified and you can start getting reviews, there's a little button that says get more reviews or get reviews or whatever, whatever it says. When you click that, it provides you a link. All right, it provides you a link specifically to your Google page, your Google review page. And that link, when you send it to people, the little thumbnail that pops up, or the little um uh what is it, the preview that pops up in the text message or whatever it is, it says uh rate me on Google or Google Review, or actually I just sent it to somebody this morning. So let's see. I don't remember exactly what that says. Not that that's super important or anything.

SPEAKER_00 10:24

Um, let's see, let's see, where is he at there we go? Rate me on Google.

SPEAKER_01 10:33

So there's and I've seen a couple versions of that, but in any case, you want to save that link in your phone, in your notes section, make it readily available very easily. And that I talked about taking pictures on uh of your trailers from Marketplace the other day in a video, and the point of that was also save them in a folder in your phone because if you're anything like me, you take pictures two days later, they're gone, they're buried because you take so many photos you don't even realize. So now you're like scrolling trying to find it. Save it to a place in your phone where you can find it very quickly, very easily. The whole thing is streamlining your process because if if you make these givens or you make these things that these um uh fundamentals, if you make them hard to do, you're gonna be less likely to do them. So simplify your process. All right, five S it is a thing we used to talk about in a previous company. Five S it, simplify, straighten, scrub, stabilize, sustain, whatever. Five S it. Make it simple, make it very simple to do. And so save that link in your phone and have it ready. So when a customer comes back and you're saying you're there face to face and you're helping them unhook or whatever it is, first question should be Hey, how'd it go? Anything to report? Some customers will this, I guess it's gonna kind of uh water into or uh trickle into other uh topics, but some customers will kind of um hide things from you unless they feel put on the spot. So that's a very easy way to put them on the spot without them really truly feeling on the spot, but they still will have like an admission where it's like, hey, how'd everything go, man? Everything works smoothly for you? Oh yeah, man, it was absolutely awesome. Or they might say, Yeah, it was great. Yeah, you might want to look at this strap and tell me if I did this, you know, whatever. If I did, I'll take care of it. Whatever, you know, sometimes people are like, oh, I wasn't gonna bring that up, but since he asked me, I don't want to lie to his face. Like if he doesn't ask, it's kind of like one of those like, I didn't, I just I didn't lie to you, I just didn't tell you everything. You know, it's kind of that's kind of how a lot of customers can be, and that's fine, it is what it is. But that that little question, quick little human nature thing, takes over when you get asked that, where it's like, okay, if I don't tell them, then I'm kind of lying to them, or it's not right if I don't tell him, I was gonna let this little thing, you know, sneak past them. So I get a lot of that kind of stuff. And if there is something that happened, you know, you check it out, whatever. If it's not something worth charging for or whatever, then you don't, and you just ask for a review, whatever. Um, there's that whole process that I've talked about to death. But regardless, when they do tell you that everything was perfect, because let's face it, 99 out of 100 customers are going to say everything went perfect. Um, unless it's, you know, if you're asking that question, it probably went perfect. Um, and if it didn't, it's it's it's it's a rare thing and it's usually not the fault of your trailer, we'll just say. So when that happens, say, awesome, man. Hey, can you do me a favor? I'm really glad to hear that. Do you mind doing a Google review for me if I if I make it really easy for you? And you shut up. Um I'm very, very, very important that you shut your mouth when you ask the question. All right. Hey, that's really great to hear. Could you do me a huge favor? It would really mean the world to me and my small business if you leave me a review. Do you mind leaving me a Google review? Would you do that for me? However, it is that that comes out of your mouth. You know, if you're not as fast of a talker as me, or maybe you talk faster than me, or um, maybe those words aren't in your vocabulary, you know, figure out a way into that. Like, uh, hey, sounds good, awesome. Hey, I'm really working hard for some Google reviews. Do you think you could help me out and leave one for me?

SPEAKER_00 13:45

When you ask the question, be quiet and look at them. If you're face-to-face, especially, just look at them. They're gonna answer.

SPEAKER_01 13:56

Now, the answer might be, I'm banned from Google, I can't, da da da da, or man, I don't know how to do any of that stuff. Oh, I never leave reviews for anybody. It's just, I don't know. I'm just weird like that. You know, you might get that, and that's totally fine. I've heard every excuse under the sun of why people don't want to leave reviews. Um, some are truthful, some are lies. A lot of them are just they're lazy and they just don't want to do it. Um, whatever it is, it doesn't matter what the reason is, okay. But you get them to answer. Most people will say, Yeah, absolutely, man, no problem. Or you got it. Oh, I got you, and they'll fist bump you or whatever. And then you say, Awesome, I want to text you a link. It's the easiest way. That way you don't have to search the business and all that. I'll make it super simple for you. Can you get can you check and make sure you got that link? And then you shut up again. You send them a link. Have that link on the ready when you ask them this that initial question. Send them that link. All right. They're gonna get the link. Yeah, I got the link. Awesome. Can you do me a favor and click it to make sure that uh everything loads okay? Because I was having problems with it before. Whatever you got to say, it doesn't matter. The goal here is to get them to click and open it right then in front of your face while you can unhook the trailer or you can make it look like you're doing a quick walk around while they're standing there. Whatever keeps them in front of you long enough for you to get that review right then. The further away from you to get, the more they don't care. Okay. Um, that's that's absolutely a fact. Um, so try and get commitments from the customer, make it important. Now, when you say these things about the reviews, you know, you could say things such as it really helps my small business, or you could even say, based on these new conversations we had and uh from yesterday's post about this friendly competition we have, you can say, Hey, listen, I'm a part of a network with a whole bunch of people that rent trailers, and we've all we all share our Google reviews, trying to see who can get the most great reviews or the best review, like the best you know, comments or whatever. Can you leave me one? That way I can try and win, blah, blah, blah, blah, blah. You could say whatever you want. All those things are just an attempt to get that customer to want to help you out and to be like, oh, absolutely. Like, if you have a goal, a goal really is important. You could, of course, say the basic, like I say a lot of times, which is, hey, it really helps my small business. Do you mind leaving me one? It would mean the world to me. You shut up, you make it important to you. That's great. Another way of adding importance to it is I'm trying to reach a goal. Like, for instance, Randall and I, like I mentioned earlier in this video, we're both our our our bet or our what wager, I don't know what you want to call it, is the first person to hit 500 reviews wins 100 bucks. Okay. And so if he hits it before me, I'm gonna send him 100 bucks. He, if I hit it before him, he's gonna send me 100 bucks. It's just what it's what it is. And we've had that bet since I think Randall, you can probably comment below if you're watching this. Um, but man, I think we were at like 120 reviews or maybe 110 reviews when we came up with that. Now, I don't recommend that for you guys. Do smaller amounts. Like if you're betting with somebody or you're got some friendly competition and you're at, you know, 120 reviews, say 200, 500, it takes a long time, it takes a long time. So anyway, just have fun with it. But me and him have stayed neck and neck the whole time doing that. But anyway, tell that customer that you're trying to hit a certain benchmark or whatever it is. So, like, hey, listen, I'm really trying to get like for me, I'm at 363 reviews, something like that right now, as of filming this thing, July night. But I will tell the customer, hey, I'm really trying to hit 400 reviews before the end of the year. It would mean the world to me if you could leave me a review. Do you mind helping me out? It would really help my small business. And you listen. Yeah, man, absolutely cool. Awesome. I'm gonna make it crazy easy for you. I'm just gonna send you the link and you just click the link. You click it really quick, just make sure everything's working. All right, cool, you know what? I'm not opposed to saying, all right what's it look like? Yeah, okay, it was it was giving me a hard time before. What's that look like? Okay, cool. Yeah, go ahead and hit five stars, man. Type a little something out. You know, it's uh you might think I'm being a little extra with that, and maybe it's over the top to get a Google review, but I don't care. All right. I use a lot of salesmanship when it comes to getting Google reviews, and I promise there's more. I'm gonna go over more when it comes to contactless, and the best way to get it when you're contactless. Um, or just in general, really, it's just another great way to do it. But there's a lot of salesmanship that goes into every aspect of what we do advertising your trailers, setting your trailers up so you can have those features and benefits to promote and to pitch to your customers. And we do we do it in every aspect of our business. Why not do it in the form of Google reviews, which is one of your best advertising tools you could possibly have, right? That is kind of word of mouth in a way. I mean, people listen to what other people say. That's why Google reviews are such a big deal. So whatever makes it important, whatever you can say to that customer that makes it important to the customer, right? They see it on your face how important this thing is to you. Now, maybe it's you just want to grow your business, maybe it's you want to beat out somebody else and win a hundred bucks, maybe it's you know a pride thing, but I I don't care what it is. All right, maybe you're just trying to grow your Google presence, but I don't care what it is. Make it important and be sincere and listen to the customer. If you do it this way, hey, I'm gonna send you a link to do a Google review, it'd mean the world to me if you could do that.

SPEAKER_00 18:47

Thanks. All right, yeah, sounds good. It's done, right? It's a closed-ended statement to make versus the open-ended, hey, do you mind doing this review to really mean the world to me?

SPEAKER_01 18:59

Yeah, got you. All right, cool, man. Here's the link. I'm gonna make it crazy easy for you. Just click that. If you can knock it out, man, that really means the world to me. I look forward to getting it, I'll respond to it as well, and whatever. So it's it's uh it's a big deal, guys. It's very, very easy to do. You just have to practice it. You have to get the reps in, you have to do it. It's gonna come natural for a lot of you guys. It might feel a little unnatural for others, but it's it's people expect it. Everywhere you go, people are asking for a survey or a you know, a review or whatever. They're circling the bottom of a receipt somewhere. My name is so and so, and be sure to comment or oh, win a thousand dollar gift card, blah, blah, blah. And guys, I've never given any perk to somebody leaving a Google review ever. Ever. I've never offered something, I've never done, I've I've never done it. Um so uh yeah, I've I've never done it. So I would highly recommend you guys practice it, role play it in the mirror, role play it with your spouse, with your kids, whatever. It's not weird. Okay, I want you all to know it's not weird, and you don't have to feel funny doing it. These are all things that are gonna help your business. And you know, you might spend five hours watching YouTube videos or scrolling on TikTok looking at trailer parts or whatever it is. You can't spend 30 minutes to an hour throughout a couple of weeks just getting some reps in. I think you can. And it'll I promise it'll help. If you do this, I promise your reviews will increase. Do it in your way. But these fundamentals, okay, it will help. I promise it'll help. Um, you have nowhere to go but up. Plain and simple. All right. Um, and the other thing is just ask. All right. That's a silly thing that I've uh y'all definitely heard me talk about if you've been watching for more than I don't know, five seconds. But the just ask motto is very, very true. It's very real, it's very important. You know, you don't ask, you don't get what you don't ask for. And whether you ask in a really creative, cool way, or you ask in a sincere way, or you ask and you sound like a total dope and you fumble over your words. It would, it doesn't matter. If you ask for reviews, you will get more reviews. Okay. Maybe you'll get a lot of no's, but you're gonna get some yeses, right? Those are yeses you wouldn't have had if you didn't get all the no's as well. That goes for sales and anything, but with the reviews, guys, just ask, just ask for it. Now, it is a good fail-safe, sure, for all of you that have the automated systems from the different providers out there to have an automated email that goes out after the rental, great. But it drives me nuts, the guys that have automated things that also complain nobody does reviews. It's like, yeah, because that's not the best way to do it. There's no personal touch there, right? Everything everybody sees now is AI, automated, yada, yada, yada. I hate it. I hate it. I don't want to do business with companies that I can't get on the phone with one phone call. I don't want to call anybody where I'm not gonna get a person where they don't answer if it's gonna be an automated thing where I have no idea where it's gonna lead or how, you know, I I am that way. I, you know, whatever. I'm 37, so maybe I'm just an old head at this point. I don't know. But that's just how I am. And you don't wanna be one of those companies. Yes, it's nice to automate things and take things out of your hands, but guys, you still have to have a lot. human personal touch in this if you want to get well since we're talking about reviews if you want to get the reviews okay if you're looking at other people how'd they get those reviews they probably do it differently than you right so change up your process a little bit it's there's nothing wrong just to go back to the original point of that there's nothing wrong with having that automated thing but don't use that as the only way you get reviews if that's the only way that you're trying to get reviews yeah you're gonna have lower views compared to everybody else um that are doing it in different ways okay and not that we have to compare ourselves to everybody else but you know it's fun to do that sometimes when they're on board with it um but if you have you know it whatever you get my you get my point just focus on it don't use that as like the last thing that or the only thing rather that you do let that be kind of like a follow-up type thing if they get an email saying thank you for your business that day or maybe three days later 10 hours later is usually the sweet spot that I set a lot of mine up uh for on my other businesses usually 10 hours um after a sale or after abandoning a a cart a checkout or something 10 hours is usually a good uh rule of thumb but anyway um yeah change up the process a little now when it's contactless or when the customer drops off in bails or whatever okay if they text you saying hey it's all dropped off good to go whatever um or if maybe you saw them on your cameras or you knew it was coming back whatever same thing I just I do it all by text and I get a ton of reviews from text and I just text them hey awesome how'd everything go with the uh with the rental and I just I leave a question mark there and I just wait and let's go perfect scenario first. Perfect scenario they respond oh everything was absolutely perfect thank you again I'll use you again in the future or whatever people say they always say all kinds of stuff like that. Awesome hey do you mind doing me a favor it'd really mean the world to me and this is in text by the way could you leave me a five star review on Google I'm really trying to hit 400 reviews by the end of the year. It really helps my small business thank you either way for your business. And then I just send them the link boom here you go okay and most of the time they will do it. You know it's like I got you or whatever. And if they forget I don't really pester them I don't bug them or anything I'll ask for a review if and when they rent again and if they say oh I did it last time okay cool or maybe you get them and they didn't do it last time and they remember that time and they do it whatever, whatever the case is. But that's pretty much the process. Now if I it's let's say it's not a perfect scenario let's say they don't respond after I send that to them then I'll just put a question mark on it about five minutes later, right? Just like I'll highlight the text question mark and then wait for a response. And if they don't respond, I'll send the link anyway. Here's the link in case you get time to do that review. Thank you again for your business I've gone ahead and inspected the trailer refunded your deposit everything's good to go yada yada yada and some people will wait until you you refund that deposit before they actually do the review for you that is actually a very common thing that I found is once they see that deposit you know uh get released or the the authorization canceled um like so through I use big rentals so like through through that once they get that notification or they see it hit their bank account or whatever it is um or however whatever it is that they see um I'll see the reviews pop up you know so and so left a review whatever so that's how I get them it's it's not complicated it's not hard it's easier when they're right in front of you to get them I had definitely had a better rate of getting them when people were face to face with me because again I'm sleazy salesman what are you going to do you know I I sell the shit out of getting a Google review. That being said I still get a good amount even though it's contactless now and I get them through text message or over the phone or whatever it is. People want to please people that they like. Okay so if you're likable you got a good system um you you set things up in a way that helps that customer out um whatever it is if you go out of your way to do any favors for that customer you need to be getting a review whether it be you let them use your hitch for free or you gave them uh extra straps if they needed more straps because they're hauling something specific or whatever it is, right? You gave them low profile ramps to use whatever. Maybe they don't know that you include those for free but whatever maybe they think you hooked them up. Get a review you have every right to ask for that review and get recognition for your hard work. Okay oh the recognition is the money I make yeah that's fine. You'll make more money if you get more reviews though. You'll get more customers if you get more reviews. Just do it. Just ask all right get creative if you feel like you're not getting the reviews you should be getting why are you still asking for reviews the way that you're asking for them you will get more reviews when you change up your game if that's how you feel and ask other guys. I mean watch this video watch my other my other videos but ask other people how they're getting so many reviews that are in your area or or whatever it is. It's uh it's very very very very important. So highly uh highly recommend it. So all right guys well that's today's video um I'm gonna respond to the litany of messages that I have uh but guys thank you so much for being here I really appreciate it I hope that this is helpful I hope that I'm able to um you know continue putting out content like this and helping more people and if you guys want one-on-one stuff please go to trailerhustle.com check out all the documents you can use like rental contracts equipment rental contracts stationary dump trailer rental contracts um pre-rental checklist forms maintenance log forms lease to own agreements we're gonna be adding golf cart dump trailer um excuse me uh junk removal golf cart contracts um we're gonna be offering um uh entities and entity lease agreements um we've got a few others that are uh in legal right now getting reviewed so stick around for all that but thank you guys so much this is the trailer owners network I am happy you are here we will see you on the next one have a good one guys