Short Stay Summit Operator Spotlight - Guesty

Leo and Sarah continue the Short Stay Summit mini-series with special guest Andrew Evans, Director of Customer Success (EMEA) at Guesty.

With the Short Stay Summit now only weeks away, the countdown is officially on! Andrew joins us to share why he is feeling so energised by this year’s show and why the "one-day energy" and the buzz of a London show floor is unbeatable.

Andrew provides an exclusive look at what the team has been building at Guesty, from advanced automation to the latest tools designed to help property managers scale with confidence in 2026. 

He explains why meeting clients face-to-face at Old Billingsgate is the highlight of his calendar. Plus, find out what Guesty has in store for the event and how their latest innovations are simplifying the day-to-day for hosts globally.

Transcript

SPEAKER_01 0:03

Hello everyone and welcome to the Check-in. Um, today I'm joined by my old friend Sarah Nandupree and the wonderfully charming, handsome Andrew Evans from Guesty. Andrew, how are you, my friend? I'm very good. Thank you, Leo, for having me and Sarah too. It's my pleasure. Uh well, look, it's wonderful to have you here. Look at us connecting London, Brighton, and Barcelona seamlessly through the power of technology. We've not had to wait 10 minutes for somebody to work out how to turn on a microphone. Never had them. You know what?

SPEAKER_00 0:31

This is why you guys left Europe, because you were always waiting on Spain, you know?

SPEAKER_01 0:34

We've got political early doors. We're not going to ask Andrew how you voted in the referendum. Um, so long ago now, I'm not sure I can even remember. Look, it's great to see you both. Um, I'll give a brief explainer as to as to why we're here today. So the Short Stay Summit is weeks away. Um, and we're delighted because Sarah and I are going to be hosting the main stage, and we are running this series of interviews of the key companies that are coming to exhibit and be part of the Short Stay Summit. Today it's the turn of Guestie and Andrew Evans. So, look, Andrew, before we go into explaining, you can explain sort of your role at Guesty and what you'll be doing at the summit. Let's just give a little bit of explainer. So, Guestie has become one of the most influential platforms in the STR ecosystem, powering everything from boutique operators to large-scale multi-market portfolios. Today they're diving into what's new in terms of short-term rental growth. So here we are. We're looking at an interesting time in the industry. I suppose so many questions are arising at the moment. We're going to dig into them as part of the episode. But I think we meet in London in a few weeks' time at such a pivotal moment. I imagine, Andrew, that the key thing for you guys is going to be meeting so many of your existing customers and just finding out where they are and what their businesses are doing, right?

SPEAKER_02 1:47

You've hit the nail on the head there, Leo, especially for myself. So I sit within the customer success team at Guestie. I've been at Guestie for nearly seven years, working entirely in customer success. And my responsibility is largely the EMA region with a big focus on obviously the UK and Europe. And yeah, I think I think the day at the Short Stay Summit is one of the busiest in my calendar. Last year, I think we met face to face with maybe over 70 of our of our users. So incredibly valuable for me to be there. My team, I'm bringing the rest of uh some of my CSMs who are based in London, very, very excited.

SPEAKER_01 2:21

Amazing. And how do you feel um about meeting 70 people in one go? Are you one of those people that then needs to sit in a dark room and decompress, or are you like, get me to the next conference? I want 70 more.

SPEAKER_02 2:31

Do you know what? Uh obviously, this this may sound like a short stay summit plugged right now. Um, but the fact that we get to do that in one day and with so many like great customers of ours actually sometimes has the opposite effect. I do come away feeling somewhat energized. Um, if I was to meet 70 customers on 70 calls in a day on Zoom or whatever, then yes, absolutely, I'd be I'd be dead by the evening. Um but when you're face to face, everything is so nice, it's so much easier. Um I can make so many introductions to the rest of the team and other players in the market. So yeah, it's a great day. And knowing that you don't have to do it again for future for more days straight after is a nice touch too.

SPEAKER_00 3:07

Yeah, that's one of my favorite things about that conference. It feels, I completely agree with you, the energy is amazing, and it's because everybody knows it's just one day. So you really give it your all, and then you get to go have beers with everybody.

SPEAKER_02 3:18

So it's a perfect event of the day. It's a very social industry, so everyone takes advantage. And you can see it as well that like more and more uh partners and players in the industry are kind of bolting on like social events or like smaller uh get-togethers either side of the short stay summit because they know so many influential players are gonna be there. So you can kind of see that.

SPEAKER_00 3:39

Yeah, completely agree.

SPEAKER_02 3:40

I agree.

SPEAKER_00 3:41

Andrew, tell us some exciting stuff about Guestie. Obviously, we don't want to get you in trouble, so don't tell us anything that is gonna get you fired from telling us what's on the roadmap too soon. But what is it from the guest view guestie perspective that you're most excited about this year? And especially kind of from your point of view, being like boots on the ground with customers all day and kind of hearing their feedback. What are some of the cool product things that are coming out?

SPEAKER_02 4:06

That's a great question. And Sarah, I don't think I could get in too much trouble because one thing that we are at Guestie is pretty transparent about our roadmap. So much of it is influenced by our customers. So, like the more, the more we can tell the world about what we're doing, the better for everyone. Um, I'll try my best to condense this into a few. A lot of people know Guestie. We're obviously a very large team, very large RD team. I think last year, I think we released over 300 new features, and that's separate from even like bolstering and upgrading the existing ones. So to give you a two or three is going to be really difficult. If I had to say a couple, um, I might talk about, for example, our payment solution. We were able to develop a lot of things into that. We have our own payment processor now, inherently embedded into the guestie platform. So many of my customers and people we speak to are making the move over to that to not only consolidate their tech stack, but save some money on some processing expenses. And we have AI being built into that. I know we're going to touch on AI today, I imagine. We have new, new features to do with more in-depth automation. We have many more advanced triggers for automated messaging. We have much richer reply AI, which is our kind of uh agent for guest communication. That's much, much smarter now and working much faster with translations and suggestions and all sorts of crazy cool things. I think something that sometimes flies under the radar is looking after the owners. So it's the owner piece, the kind of owner investor, my client's client. And, you know, without them, there are no guests. So we're really trying to help our customers increase that trust that they have with owners and service the owners. So whether that's upgrades to our owner portals, we released recently a brand new kind of owner mobile app, which is incredible. We have our accounting piece, which has got even more automation and flexibility with the statements and essentially like translating your owner contracts into Guestie to automate that very stressful part of our operators' lives. And of course, AI. We released our iteration of the kind of guestie co-pilot. I can talk more about that at some point. I won't, I won't go into too much depth now, but we're really looking to really help our customers on that day-to-day grind, data-driven decisions without having to go all through the platform looking for certain pieces and knowing what to do next. That's a few of the releases that we've had recently that I'm personally excited about.

SPEAKER_01 6:28

Very busy, aren't you guys? I tell you.

SPEAKER_02 6:30

Yeah. Um we are indeed.

SPEAKER_01 6:32

Who needs sleep? Okay, great. And tell us that we'll go on to talk, I think, about expectations of operators shifting, because that feels to me like the theme of the moment. AI is driving a lot of that. But before I do, so this owner, owners facing portals, that's that's really interesting to me. So can people even do their sort of remittance, financial remittance within that portal for their owner?

SPEAKER_02 6:51

It's so guesty has always had a lot of owner functionality, right? Owner, client, investor functionality. The kind of owner app is a much more intuitive, faster way for our clients to engage with their owners, be it on the accounting piece, like you say. So tracking expenses, displaying the statements, essentially giving or allowing our customers any range of transparency they wish to provide to their owners with all the financial aspects. You pair that with a much more in-depth analytics so that owners can see exactly how their properties are performing through the year on different data points and core KPIs, and then also bringing in the messaging aspect. So guestie and other PMSs have always tended to focus, in my opinion, on the guest communication side. And then we find that a lot of our customers are finding unique ways to communicate with owners efficiently, especially for those of our customers who have got hundreds, if not thousands, of owners. You can imagine the operational overhead of making sure that the communication is streamlined with those guys. Um, so having an app and a portal where all of that communication can be managed and then centralized within Guestie just means that kind of the teams. I mean, look, I'm on the customer success side at Guestie, and essentially my job and my team's job is to communicate and ensure that our clients are getting the full from the Guestie platform and are and are as happy as possible. I'm seeing growing customers of ours kind of employing the same types of teams and people within their organization to look after their clients and owners. So I can kind of uh relate to this very well, where the more tools and transparency and communication they can provide to their owners, the more they're going to retain them and help them grow their business with you as well.

SPEAKER_01 8:32

Yeah, compare I think we often do gloss over that and forget about that. It's a competitive landscape, and not just for tech providers and capturing guests, but but retaining an owner relationship. And it is, I think it's probably an under-discussed part of managing property, right? Is how do you build that moat around your business so that your owner stays with you. Sorry, go Andrew.

SPEAKER_02 8:49

No, I was just gonna add to um that's something that wasn't really at the forefront of a lot of conversations that we were having with our customers, kind of almost pre-COVID. We kind of saw a lot of just explosion of growth in the in in the market, lots and lots and lots of new owners all the time. It's still happening, but you're right, there's a much bigger focus now on retaining and helping and growing your your owner base that you that you've had for years, for example, and not um letting other property managers kind of tease them away and you know, so on and so forth. So, yeah, you're you are spot on there.

SPEAKER_01 9:24

Yeah. And before Sarah takes on to the next section, just let's let's circle back on that. So can you talk to us about, and I do think this is we're in an era of rapid change, we know this. So what talk to us a bit more about the realization from Guesty side, how have you had to adapt the shifting demands of your customers? You know, what what what are they looking for you to do now more frequently than they were a year ago?

SPEAKER_02 9:44

That's a great question. I think if I had to kind of boil it down to maybe two or three things, I think we've got obviously the AI side. There's such a buzzword amongst the customer base, and also people looking to come to Guesty as well, right? Property managers looking for a new alternative property management system. 2025, we really pushed a lot of building the foundation of what is now happening with Guestie with the AI piece to kind of meet and exceed those expectations from our client base. And then into 2026, now we have loads of exciting features that are not only um incredibly well thought through and off the back of ideas and uh suggestions from our customer base, but they're being built and trained off the vast swathe of data that Guestie has available as one of the larger players in the market. And we're looking to bring that AI not just into like the kind of what I would say the kind of cool stuff, right? Guest communication and things like this, but also how can it help you protect yourself against fraud, right? Something we hear a lot from our clients. How can it help you truly optimize each individual listing on each individual channel, booking channel, and direct platform? It's things like this that can not only help you operationally, but also move the needle on the revenue that they're getting, which is what we're hearing from customers. We need help with this kind of moving into 2026. At the same time, we're making a quite a large investment on the core user experience. So we're revamping a lot of um legacy code in the system, for example. Essentially, we're looking to increase speed and consistency across the platform. We're always being tested and stretched by our customers. So we want to make sure that it is uh we're we're maintaining and improving on our 99% uptime and making sure that the system is super reliable for our customers who are trying to do more and more with it every day. And then a big one specific to my drographies and our remit, um, localization. So we're putting a big focus on, especially as we're growing into new markets in Europe, I may have, but also our customers are. We're looking to build infrastructure and are releasing things now to do with local compliance in countries and cities across Europe and Scotland, Italy, Spain, wherever it is, local payment methods. So whether it's additional payment processing options or like Bankermat in Germany or a deal in in Netherlands, language support. We have customers from all over Europe speaking all manner of language, and then also market-specific operational needs like electronic invoicing and so on. So we're really trying to build a unified global platform that can help everyone. I hope that answers some of that question. Very much so, yeah. I could keep talking for hours. You you can tell it's uh it's a very unique time for us in Guestie. Lots of growth in into Europe again, and we're just trying to make sure that we're aligning everything with what our clients need across the board.

SPEAKER_00 12:27

I'm curious, Andrew, from your perspective and obviously speaking with clients all day, what are the biggest, I guess, opportunities that you see that AI in the next two years, let's say, things that are currently not able to be automated to free up the time of those actual hosts and managers? What are the what are the biggest opportunities that you see that guesty can crack the code in the next two years, which I know you guys will because you're always, always first to market with everything. You have an incredible team. But what are some of those day-to-day tasks or um, I guess repetitive things that could definitely be automated more with AI and then free up the time of the hosts and owners to do what they do best, which is the hospitality part.

SPEAKER_02 13:12

Well, that's the goal, Sarah, right? Is um AI, I guess the I guess the best way I can answer this is how can we move beyond like what's fancy and what's what's what what what looks like a an easy marketing piece and what actually will have a direct impact on the day-to-day workings of our operators, right? So obviously we speak to loads of our customers all the time, and we're really trying to kind of reverse it. So we're we're really understanding what are those pain points and then how can the AI assist that. Couple of examples you've asked me for off the top of my head that go again above and beyond maybe replying to guests, right? These are some of the more not standard but like commonly discussed AI solves. I would pick, for example, okay, I mentioned earlier about optimization on channels. So we have for we're investing, we're releasing into pilot now, believe it's called our like revenue optimization center. Sounds like a fancy word. What does it do? It essentially scans in real time not just your whole guestie account, but also all of your connected channels. And it's looking for recommendations and suggestions every day for how you can optimize both the ranking results on those channels, increase the review scores, where are your weak points in terms of review scores? Um, can your photos be optimized better? Is there a better photo in your selection that should be first on your list rather than fifth? Um, are there promotions specific to one of the OTAs or multiple that actually across the market? Again, we we're consuming so much data at Guestie. We can suggest into the platform that these listings for these bedroom numbers with these types of marketing descriptors and amenities would do really well with this type of rate plan or promotion on these channels. And we've had clients who've been testing this and they're reporting back already, it's having a direct and positive impact on increasing occupancy and increasing the nightly rates of their properties. So, again, that's one example of how AI sounds great, talk to guests, that's obviously a huge win, right? But how else can Guestie look beyond that and provide tangible benefits to our customers beyond that front stuff? Another example, if I have another minute. No rush, my friend. I'm I we're I feel like we're all learning a lot, so keep going. I think great. Um, so task management, maintenance, cleaning, whatever it is, inspections. It's kind of a bit of a stressful part of a very necessary but stressful part of operating uh a property management company. So think of today, right? Without without AI, the teams of our customers will be looking through guest messages and notes from cleaners and whatever else, trying to identify problems or even pre-scheduling inspections and having to manage that to identify issues in the property. So now we have um kind of like an agent within Guestie that is real-time tracking and monitoring your guest communication, your internal comms, your whatever else that it needs to look at, and then it's automatically suggesting, or the next phase is to actually create these kind of reactive maintenance tasks or suggestions for inspection. If you've got a property and there's multiple guest threads and they're saying that there's an uncomfortable mattress, or they're saying there's there's a crack in the wall, it looks a bit weird, you should think about it, whatever it is. At the moment, it's gonna take a guest communication agent to see those, identify the trend, recommend it to the maintenance team to go have a look, etc. All of that uncertainty and overhead is now eliminated, essentially, right? You're gonna get a notification saying we've identified a potential issue. Would you like us to create a task for this, to assign it to your maintenance team, to go take a look and fix that issue before you get more negative reviews or subpar, you know, guest experience. So that's just two examples. Sarah, I hope that goes some way to answering your question. But what I will say is guess he's looking at multiplying that times a hundred you can expect from us. And if we have time later, I'll try and think of more things to kind of dive into.

SPEAKER_01 17:05

Very interesting. I think it goes back to Sarah and I have talked about this a few times on a few different episodes, this idea of the use of the data, right? The the practical application of of said data. But you're exactly right. What use is a, again, in conversations we we've had with people, this sort of narrative has come up, what use is it just to be able to communicate with uh the guest using AI if you can't then tell the guest, well, do you know what? I know that the use of this particular item in the home is always problematic and people can't, people can't always um uh people can't always work out how to use the blinds, or do you know what? I know the last guest damaged the blinds, therefore we need to potentially think about escalating this ahead of time. You know, like it's all got to be connected, hasn't it, for it for it to be meaningful, right?

SPEAKER_02 17:45

Well it's also like we have an AI kind of agent within our analytics now that is, I think people always, when we when we start discussing this with clients or you know, people in the industry or uh on the conference floor, whatever, people kind of divert straight to the reactive, no, something's broken, something's not quite right, we need to fix it. And that is incredibly valuable. Something that I'm trying to educate a lot of our customers to do is use, we have like a review smart, we call it, within our analytics, that isn't just looking at negative or constructive message threads and reviews on the platforms, it's looking at all the positive stuff. Are there patterns in the positive comments as well? Things that you could be taking advantage of as a property manager for your marketing, for your, you know, if if you've got a property and loads of guests are reviewing and commenting saying, we love the view out of the living room window, it's incredible, it's lovely to wake up to the sun sets there, whatever else. Make sure that's either in your description, make sure it's in one of your photographs for your listing, doing that type of work. I know a few of our customers have been doing it manually, like historically, but now you have an agent doing it for you, and then you can you can take those recommendations, implement them, increase conversion, put up a cool Instagram post about your flagship property that highlights those things. Um, use the positive reviews on your websites, whatever it is, we're really trying to get our customers to think creatively about how to use not just the negative side of like that feedback loop, but also the positive side too.

SPEAKER_00 19:07

Yeah. Andrew, as well, uh your team customer success, I can imagine, with the, you know, guesty's clients run the gambit between big operators and smaller hosts with one or two properties. Yeah, yeah. Where are the challenges for these different types of operators? Where are they similar? And where do you really need to think about a focused solution for different sizes and scales of business?

SPEAKER_02 19:30

That is a very good question. As you mentioned, guesty guestie has a solution, we like to think, for everyone in the market. Right. And I mean, I've been at Guestie nearly seven years. I can attest to that being true. I've seen customers who have joined us with five listings, who I personally manage when I joined as a CSM seven years ago, who are now one, two thousand units across multiple geographies. They're managed by one of my enterprise customer success managers. Um, and that fact to me demonstrates not only that they can scale and they can be flexible, but guess these different solutions can grow with them. What does that mean? If you have one, two, three properties you're just starting out. We have like a scaled-down, light package. Um, get started with like a simplified set of solutions, still has the core automations, right? Everyone is looking for the automation, they're looking for reliable, successful integrations with channels. They're looking for a method to attract direct bookings, all these types of things, right? So that's what is a kind of a core pillar throughout our offering, whether you're an owner, renter, or whether you've got 50,000 properties across Europe. Okay. What we find is as you progress up that scale, you start to look a lot more about, firstly, a much bigger focus on your tech stack in general. What does that mean? Um, I've worked with a large number of our customers, almost putting guestie to one side and saying, right, you have a PMS, but what are you doing in your business? Like what other tools are you using? What other obstacles do you face? And then we look at creative solutions. Now that might be uh through marketplace partners, we have an extremely amazing set of marketplace providers on our on our guestie dashboard that customers can integrate with almost immediately and start picking kind of best in class um providers for certain aspects and pain points in their business. We also have, and you keep going up the scale to like what I might define as like an enterprise, so like thousands of properties, cross geographies, they tend to be a lot more technically minded in respect to their tech stack and they want to generate more unique experiences for guests, for owners, and so on. So they start to have a much heavier usage of our full open API, and which is something that I think sometimes guest doesn't shout enough about, right? Um, if you're growing with Guest D, you're scaling, you're scaling. You've been using our website tools for Direct Bookings as one example. Well, you might now want to design your entire bespoke own solution for guests. You might want to have your own guest portal, you might want your own guest apps, um, whatever it is. You can build whatever you want on top of our API. The API is fully in your package, no matter what size account you are. But we definitely do a lot of work with the much larger guys on more bespoke flexible solutions. I think that's why you see a lot of very large operators in Europe moving to Guestie at the moment. I think we're, I think we we benefit from having a flexible solution. If you just want to use like Guestie's channel management part of our PMS, because you have tools that are bespoke, you can still use Guestie because we can allow you to do that. We you can allow you to like mix and match and plug in all your bespoke tools through the API to Guesty. So Guesty is your source of truth for bookings and guest communication, but you have all your tools on top. I hope I've answered that question, Sarah. It's something that I probably talk the most about with customers is customers will will come to us and say, Andy, we've got you know 25 properties. We're looking to take on an apartment hotel that's uh 50, and then we've got a pipeline of another 400. And then I'll I'll sit with them with my team and figure out, okay, let's let's map out how guesty can suit your scaling. What what are customers of your projected size using, using successfully? What obstacles have they faced and troubles they've had that we can mitigate in your scaling and we can be your partner to get you to that 500 listing mark? That's, as you can probably tell, that's like one of the best things about my job is I like I like going on that journey with the customers and helping them get to where they need to be.

SPEAKER_00 23:25

How do you because there's something that is that has to be talked about, right? Which is the possibility of feature fatigue because AI is moving so quickly. There's so many cool things that we can do, there's so many different problems we can solve with AI, and sometimes it can feel overwhelming as an operator. So I'm curious how you sort of manage that with clients and make sure that you're pointing them to the right things and kind of set them up for success so they can take advantage of all these cool feature functionality without feeling like they're boggled.

SPEAKER_02 23:56

Absolutely. Another great question. I think I think that's that's part of the skill set of the the colleagues of mine that work in the product team, in the user experience design team, the UI design team. Like, like I said, we're we're bringing over 300 products a year or enhancements, feature releases to guestie. Um that that can be terrifying, right? Because just as you do kind of get your team and your cleaning team and your operations team and your guest communications team to use, I mean a tool. I mean, I mean, we've probably all been part of software migrations and implementations within each of our businesses, right? It can be very stressful. So you just get it in, you get up one set, and then your CSM comes to you and says, we have all these cool new features to try. Now, like I said earlier, the key really is in how the product is built, how all the different features talk to each other, and how intuitive that is. And I think one thing I'm incredibly proud of at Guestie, and to be honest, one of the reasons I wanted to work at Guestie seven years ago is the product is very intuitive. If we release a new feature or a new redesign of a page, even a new like navigation layout, which we did maybe two years ago, that was terrifying to me. Like being part of a software company that releases an entire new way of navigating around the entire product. But it made sense. We released it well, we trained customers, and the feedback was incredible. So, like that's an example of how using kind of sophisticated product design, all these new features should feel like they're a natural development to the software and to implement them into your business. With AI, specifically because you mentioned it, I think this kind of co-pilot that we've released is a good example. So, what might be more stressful than this big AI tool that we've released is releasing 50 more reports and customizable reports and all that kind of stuff, right? If you're a busy operator, are you going to want to go into a report system and spend three hours carefully curating a report, bespoke report, adding, removing, all that kind of stuff? Or do you want to pop open the co-pilot and say, hi, hi guesty, please can you give me a report with these things based on the five lowest performing listings in my portfolio? Um data that would suggest why. There it is. That's gone from a very scary tool, interactionally a very easy to use, reliable, quick tool, the next iteration of. You can then, once you've got that information, you can go, okay, great. Please create an inspection task per listing, send it to my maintenance team to go and make sure that we can improve the performance of those listings or whatever it might be. You kind of start to engage with your PMS in the way that you might engage with me as your CSM or like, you know, someone who you're trying to help advise on your business. I hope that makes some kind of sense. It's kind of hard to explain sometimes.

SPEAKER_00 26:36

It definitely does. And I mean, and I think that the key concept here is making it actionable. So it's not just, okay, here's this report, and my occupancy is dropping for these types of listings, but it's in, you know, if it's if it's just in this vacuum, you're like, great, what do I do with that? How do I make it better?

SPEAKER_02 26:52

Yeah.

SPEAKER_00 26:52

And, you know, of course, my day job is at Air DNA. And so this is a thing that we deal with all the time. It's like the data's great, but we need to make sure that it's actionable. Yeah. And so I think with AI, this is exactly the same thing. It's how do we make these things so easy to use that it's not just, okay, here's the report. Now help me analyze this report and come up with five different ways that I can fix this problem.

SPEAKER_02 27:15

100%.

SPEAKER_00 27:16

And then set the task for me and set the maintenance things and like what are some of the other things I'm missing? Because this for me is what's so exciting about AI. There's so many things that we miss just with our human eyes.

SPEAKER_02 27:26

These are all things that in theory you can do in the platform, right? You can go, you can go put off various reports, look in the analytics dashboard, discuss with different team members for like feeling on the ground and feedback, and then think, okay, what what can we do? You can still do that, but you can come prepared with the data. You can come prepared with suggestions from the tool that's learned your business essentially from within Guestie. Plus, I think um, I mean, yeah. No, I think you've hit nail on the head.

SPEAKER_01 27:52

Andrew, let's bring it back to where we started. So we are a few weeks away from the short stay summit, my friend. Tell me what do you love about it? Why guesty there? What's your what's your what's your rationale for it all?

SPEAKER_02 28:02

So I think I think it comes back to value for us as a as a software provider, especially. When we're looking at selecting conferences to not just attend, but like co-sponsor or whatever else, we're we're really looking for what's the value for going to that event. Now, for us, the Short Stay Summit genuinely is one of my calendar highlights for the year. I know I said it at the start. Again, from the customer success side, we meet with so many of our customers in one day. We love meeting our customers, we love catching up socially, but we try our best to sit down with them and like do like a small business review, like look ahead at the year. What are you trying to achieve? How can we align that? Right? So it's a very unique opportunity for us to do that with lots of customers in one day. That's just the customer success side. We bring many, many people from Guestie to attend this conference, and that that's a sign of the value that we could that we can obtain there, right? We we fly in sea level, like Vered, our COO, for example, is uh really excited to attend. Meet customers, meet partners, meet you guys, no doubt. Um, we we bring in a wide range of different kind of sales team members because our booth, to be honest, it might look stressful, but it is a hive of activity throughout the entire day. We've got people asking for demonstrations that they want to learn more about Guestie. It's great to hear for us that quite a few people come to the show to come and see Guestie, above and beyond everything else. But then, of course, I like to I like to personally understand where the where the industry is going and what are the current obstacles. So, like the different talks, workshops, main stage. I often see my customers on the stage talking about stuff. Everything is really valuable. I come away with insights to discuss with my customers who didn't attend, and then my customers that do attend, and you've heard from me many of them do. And it often helps us formulate together a lot of the strategy that we're going to implement for the rest of the year within Guestie and within the ecosystem that we have access to as Guestie.

SPEAKER_01 29:55

Um I hope that I hope that really does answer the idea. Yeah, it does. And if you were, if you're a property manager or host with between, you know, one and a thousand listings, whoever, you're in the industry, you haven't bought your ticket, ticket yet, why should they go and buy a ticket?

SPEAKER_02 30:09

I think you should buy a ticket because where else, where else could you come and meet in just one day almost all the major industry players from a uh a software and services provider level? Where else can you walk away with genuine, like actionable information and insights to take back to your business and implement the day after? And then also something that I think people don't actually put a much value in until they get to the conference. I've seen customers, non-customers, me, engage, network, form partnerships. We've had customers introduced to each other who then acquire one another or merge or all sorts of other cool and wonderful things that you probably wouldn't have that opportunity to discuss and kind of get into the weeds with if you don't attend a conference like this. So I would say you've got multiple value points. I just it just makes a lot of sense. It's why we're there, it's why so many, it's why the hall is always packed for the entire day. I hope that's enough of a reason why. Plus, I'll be there, so come come meet me at the stand.

SPEAKER_00 31:14

You should have led with that, Andrew.

SPEAKER_01 31:16

Yeah, I've been thinking too slowly. You had me at hello, Andrew. Okay, so that is absolutely fantastic. Thank you so much, Andrew, for taking the time to talk us through guest D, um, where you guys are at, what you're working on, why you're excited about the summit. We'll definitely see you around the stage, or we'll see you at the party afterwards. Or both.

SPEAKER_02 31:33

I'm very excited, Leo Sarah. Can't wait to see you there.

SPEAKER_00 31:36

Thanks, Andrew.