Episode Player
How Do You Manage Technology Changes Across Multiple Locations?
ProTalk Property Management
Chapters
0:00
Meet Suzane
2:45
Divisions, Needs, And Non-Uniform Systems
5:25
Testing Locally, Rolling Out In Waves
8:58
Adoption Hurdles And Manager Buy-In
11:28
Choosing What To Upgrade And Why
13:32
The Big AI Turn: Smart AP And Beyond
16:20
Convincing Skeptics With Real Wins
19:05
Training That Actually Sticks
21:07
Scale, Property Differences, And Support
23:06
Integrations, Core Workflows, And Compromise
26:06
When Teams Want “Prettier” Software
28:21
Handling Bad Upgrades And Escalations
ProTalk Property Management
How Do You Manage Technology Changes Across Multiple Locations?
Jan 28, 2026
Season 1
Episode 2
Property Management, Inc. - Crystal Mathus
Ever wondered how a property management company upgrades critical software across 100 locations without bringing daily operations to a halt? We sit down with Suzane Neiman, VP of Application Systems at RDG Companies, to map the real-world playbook.
We explore training, AI implementation, and more across multiple property management divisions. Suzanne shares the lessons and experiences she's encountered on the way.
Conversations and insights on property management across the real estate industry, including apartment rentals, student housing, manufactured housing, and commercial properties.
Questions or topic ideas? Contact us at podcast@rentpmi.com
