FORUM POWER

Delivery Excellence in Federal IT: Customer Success, Agile, and Low Code Innovation with Adam Byer

Mary Ann Brown, Tracey Aubey

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0:00 | 15:52

What does delivery excellence really mean in federal IT—and why does it matter now more than ever?

In this episode of the FORUM Power Podcast, host Mary Ann Brown sits down with Adam Byer, Chief Delivery Officer at iTech AG, to explore how leadership, culture, and innovation drive successful outcomes in government contracting and federal technology.

Adam shares how iTech AG’s Customer Success Partnership Program is redefining transparency and collaboration in GovCon and how the company’s Centers of Excellence in Low Code/No Code, Agile, and Project Management are transforming how federal programs are delivered.

The conversation dives into:

  • Delivery excellence as a leadership strategy
  • Low code/no code adoption in federal IT
  • What’s working—and not working—with Agile in government
  • Scaled Agile in a federal environment
  • Building culture while scaling federal contracts
  • What agencies and contractors should prioritize through 2026 and beyond

This episode is designed for professionals working in or interested in government contracting, federal IT modernization, Agile delivery, and customer success—as well as leaders looking to improve mission outcomes across the federal marketplace.

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FORUM POWER Podcast delivers insider conversations on GovCon and federal IT leadership, hosted by Mary Ann Brown, President of FORUM.
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