Welcome to another Bitesize edition of the Digital Insight podcast where today we ask: Is the call centre making a come back or are automated digital solutions the way forward?
For two in five UK consumers, the telephone has replaced face-to-face interactions during the pandemic, so what does this mean for the future of consumer and brand interaction, is the call centre making a comeback or are automated and digital solutions the way forward?
Answering that for us today is Richard Farrell, CIO of Netcall, a customer experience software specialist….