Ears to the Ground
Ears to the Ground is a new podcast series celebrating the people behind Cochlear North America's shared work and mission to transform lives through hearing. In each episode, we sit down with employees from across the organization to learn more about their roles, teams, and how their day-to-day work helps bring Cochlear's mission to life.
From manufacturing and customer support to clinical, commercial, and corporate teams, Ears to the Ground highlights the many ways CNA employees contribute to our shared aspiration of reaching 1.5 million people globally with hearing loss by 2033. These conversations offer a behind-the-scenes look at the passion, dedication, and impact that drives CNA's work forward — one story at a time.
Ears to the Ground
First Line of Impact: Inside Customer Service
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Welcome to Ears to the Ground, a new podcast series celebrating the people behind Cochlear North America's mission to transform lives through hearing.
In this first episode, we sit down with teammates Tiffany Hill and Yaney Alvarado, who serve as the voice of Cochlear for recipients, families, and healthcare providers reaching out with questions, concerns, and needs.
Tiffany and Yaney take us behind the scenes of the frontline work that directly shapes patient experiences and outcomes — from troubleshooting device issues and navigating insurance questions to providing reassurance during moments of uncertainty. Their work reminds us that every call, every interaction, and every solution matters in supporting the people who depend on our technology to hear the world around them.