Coupons & Rewards - Episode 68

https://linktr.ee/KarriKennedy

In this episode I break down exactly what each one is, how it works, what it costs you, and whether it’s actually worth your time. Real examples, real numbers, no fluff.

Topics covered:
•Seller Coupon Codes — how to create them, share them, and price them right

•Rewards Club — tiers, seasons, branding, and how to make buyers chase Diamond

•Platform Coupons — what Whatnot covers and how your referral link fits in

•April 18th 0% Commission Day — free shipping, $1 starts, giveaways

Connect with me:
Phone: 832-607-1526 (call or text)
Consults: $20 for 30 minutes

#WhatnotSeller #WhatnotSellerTips #LiveSelling #RewardsClub #SellerCoupons #WhatnotCoupons #ResellersOfWhatnot #LiveCommerce #EcommerceTips #ResellTips #WhatnotCommunity #OnlineReseller #SellerStrategy #LoyaltyProgram #KarriKennedy

Transcript

SPEAKER_00 0:00

Hey there guys. I hope everybody is doing really well. Um, today's subject is coupons and rewards. And uh yeah, I've just done three episodes back to back, and I did mention that this is another layer. So this kind of goes with those other things, and I know it's a lot of information. They're very long, they're very detailed, but I do that on purpose, guys. I review it, I make sure that you really get analogies, real life scenarios, pros, cons, all of it. And I work hard on that so that you've got it. So I highly suggest if you're here and you're just clicking on this, that you stop and you go back and listen to the last three episodes before this, and then come back in here. Okay, also I suggest that you go get your paper and a pen and that you write this down. Um, we're not just trying to get the information to go in one ear and out the other. We are trying to obtain and retain. Okay, I know I sound like a teacher/slash principal. That's because that's my background. Okay. So, what we're going to do is take notes on the things that you think are important because that's the things that are gonna matter, right? So I'm gonna be real honest with you and give you my best overall on all of this, okay? Um to be quite honest, I've only done this for two seasons, worked with a lot of these um on well, I've done a little here and there. I've shared out and whatever, but I wish I had done more. And after doing this episode, I honestly have changed my mind about this, and I am going to change things. So if you're not doing any kind of um rewards or coupons right now, I highly suggest you listen to this and take the notes. Okay, so let me just say I got caught up after the first two seasons between, you know, homeschooling and the podcast and shows and everything, and it just fell off the radar because whatnot doesn't give us like emails or texts or anything to remind us of stuff. So that's one of the very first things I'm gonna say is guys, not just here, but everywhere when it comes to whatnot, y'all need to get your calendar together because I just did a consultation a few hours ago, and that's one of the things I said is she was saying, should I do three shows? Should I do four shows? Should I do two? I said, You really have to think about your schedule. What's gonna work for you? Consider all the time and schedule it. Well, this like the rewards club and the coupons and all that. This is gonna take a little time and effort and energy, but I think it's going to be worth worth it. I mean, a lot of this. So um, here we go. Um, let me see, where am I? Um, I went looking for data on which categories within whatnot have like use the most coupons or show the most coupons, benefit the most from them, whatever. I couldn't find it anywhere. It's not in the Sellers Academy at all. Um, and I will say this is just my honest opinion. Take it or leave it, but I definitely think you need, if you're not doing this now, you need to be. Okay. Um, let me just give you a quote here. One of my favorite guys um is Thomas Sowell. If you guys know him, it's S-O-W-E-L-L Sowell, and he's an economist. He's also a socioeconomic guy, and he he's just a he's a brilliant think tank kind of guy. Anyways, um, he says, quote, people respond best to incentives, and that's across the board. That's human nature, right? We respond to incentives, and that's exactly what we're talking about coupons and rewards, right? So you use them the right way, and your buyers are gonna come back because every time they show up in the room, they're getting something of value, and dependent on you know their personality and whatever, there's a lot of people that kind of look at it as like a video game getting to the next level, right? Um, but we did cover in episode three how loyal customers spend 67% more than first-time buyers. That's why I'm constantly telling you guys, this isn't just about selling the product, it's about having a personal human interaction connection, right? Um, it's not just selling something, it's building rapport so that you can have repeat customers who can spend more with you down the road. And you know, after the first the first time when they buy from you, they don't know you. They're putting their trust and their faith that you're gonna send them the box, it's gonna be packed well, it's a nice item, etc. etc. And then once you've proven yourself, then they're gonna come back again. And if they do it again, they're gonna come back again. Okay, so that's what we're focusing on here. Okay, so um let me see. There's three types of coupons and rewards on whatnot, and most sellers don't even know about them. I think a lot of people have no clue. So we're gonna break those up real quick. Okay, so type one is what they call it the seller coupon, but that's confusing. I think whatnot needs to change their language, it's really a code that you give. So I throughout this episode, I'm gonna call it the seller coupon code. And um it's just a code that you get to make up, it's not a coupon that you're clipping out of the newspaper or sending to people, it's literally numbers, letters, whatever. Okay. Um, you get to create it. So think of it something like Carrie20, K-A-R-R-I 20, and that could be my code for 20% off. No, it's not a code that you guys can use at my shop. I'm just making this up. Okay, but you make up the code, you get to set what the discount is, whether it's a dollar or a percentage, and you get to share it with your buyers, right? Um, and it that's it. Okay, I'll show you how to do it too. But how the buyers use it is they come into the live show and they tap the little wallet icon to the right side of their screen, and then they type in the code that you have put up in your show notes before they start bidding or buying or whatever. They need to do this wherever they go, buy in the buy it now or the auction. Making sense? Okay, so they're going to their wallet, they're typing in the code. You have to have your show set up with that code beforehand. Like you have to set it up on the other end before they do this. Okay. Not anybody, you can't just say, hey, on the phone with your friend, uh, here's my code. The computer has to know it. So you have to put in all that in a bit. Okay. So um, they have to put it in before they win something. This I see this happen all the time. Somebody wins and then they ask for their code and they're like, oops, I forgot, whatever. Um, it doesn't work like that. You have to do it before. So, as a seller, you guys need to announce your code early and in your show. And if you have a mod, your mods can also say, Hey guys, if you're new or whatever, here's the code, blah, blah, blah. And while I'm talking about that, the local buyer thing also needs to be set up for free pickup. If you guys want people to come to your house and pick up stuff, which personally I highly suggest. I love it when people pick up stuff because that's not as much work for me to pack it and wrap it and get it out and all of that. So, both of those things, right? The coupon and the free pickup, local pickup or whatever, is things that they need to do when they first come in your show. So, in the very, very beginning of your show, when you're introducing yourself and maybe starting your first five, you know, minute giveaway or whatever, this is when you're telling them to go do that stuff so that they don't miss out on the coupon. Okay. Um, same, same icon, same timing, same rule, whatever. You always have to do that beforehand, okay. Um, once a buyer selects free pickup in your show, it stays. This is a I did not realize this, but I love this part. Once they pick, like they click on your show as local pickup, they don't have to do it every single time they come in, just FYI. Um, that is a really cool thing. So if you have it set on local pickup and they've clicked over, then the algorithm, I mean the computer, whatever the system recognizes you as somebody who can come and pick up. Okay, so that that's pretty cool. Okay, but the coupon coupon code needs to be typed in. Okay. It's just gonna save everybody a headache later and they get frustrated. It's not not cool. Okay, so how do you create one? This is how to do it, guys. If you have a piece of paper and a pen, this is where you guys got to write this stuff down, okay? So you're gonna click that little right. Um, mine is my name. It actually says Carrie Kennedy as my logo, but yours might be a picture, your logo, whatever. It's in the top right hand, go to your computer. Sorry, I forgot to say that. Go to your computer, it's in the top right hand corner up there, right? And then you're going to, once you click that, you're gonna go to seller hub. And then from seller hub on the left hand side of your whole computer as you're looking at your screen, there's a sidebar. And if you go down like halfway, there's one that is um called marketing. I think it's like the fifth or sixth item down. Okay, it has little arrows that are pointing up. Okay, you can't just click on it. What you're gonna do is there's a little drop-down. Oh, what is it called? A drop-down arrow. I guess that's what it is. When you click on the marketing drop-down arrow, three options are gonna pull up underneath the marketing thing. Okay, you guys sticking with me here? After you click on that, it's gonna give you three choices to become an affiliate, promotion tools, and then your coupons. Okay, so what we're talking about here is coupons. You're gonna click coupons, and then you're gonna hit coupon. And then you're gonna go through and you're gonna fill all this out. You're gonna put in, well, you can only use capital letters, okay? So you're gonna put in your capital letters and numbers. Usually it's something that has to go with it, right? Like, um, I was just I was just in knives, guys. I just bought two knives off this one guy. I wish I could tell you what his name was. There's a whole knife category. I it's every time I do these shows, I tell you that there's another category, but it's true. It was really cool. Um, this guy, he was going through 500 knives and he was just boom, boom, boom. Everybody's worried about him. Like, oh, his throat's gonna give out, and oh, he's gonna have to take a break. And I was like, dude, suck it up. You're selling knives. If I could do a 13-hour show and only pee twice, you can you can sell more knives. You can keep going. I just thought, gosh, you're selling knives. You're a man, you can handle this. Suck it up, buddy. I'm just okay, I'm getting off track. Here we go. Let me be more professional. Um, anyways. Um, so you fill it out, you enter in your code. If you're in the knife category, you might do something kind of you know fun, like super sharp or something 10 or sharpen 10 or something like that. If you're doing clothing and it's free people, you might put FP 20% off or something like that. Um, we'll get into some more. I've got some analogies, I mean, examples down here a little bit further. Um, but anybody can use it as long as they have the code, okay? So you just have to give them the code, tell them where it is, and then they type it in. It's it's not hard. They made it simple so you guys could do it. You get to choose whether it's a dollar amount off a certain amount of purchase, or if it's a percentage off, right? So you also get to do a maximum discount cap if you're gonna go with a percentage. For example, like let's say you're gonna give 50%. Maybe you're willing to do 50% off $10, but you're not willing to do 50% off $50. You get the idea. Um, you got to pick a minimum purchase amount if you want one. And um, which shows it's going to apply to. Is it just gonna go to this one show? Is it gonna go to that one? I mean, I think it's really fun to mix this up. I when I went back and looked at mine on the computer, I have four different codes. Um, I actually have them in my, I think I have them. I took a picture. Did I do I still have it? Let me see. Oh, no, nope, nope, nope. I I've been texting with a lot of people. Do I have the code? No, I'm not gonna look for it anymore. But, anyways, I have four different codes. And I think if you're gonna do a raid train or you're gonna do a um certain type of show, like a theme show or something, you should definitely consider putting something like, you know, that goes with it in there, okay? Um, let's see. So if you set it to all your upcoming shows and you direct message somebody with that code, then they can use it in all the future shows until you deactivate it or they use it. So that's kind of tricky. You really need to think about it because if you do like 20% off for a big show and you accidentally hit all upcoming shows, well, then maybe your pricing's off. That can get scary. So you really need to think about this. Okay, you set it to specific shows and you know where it works and you pay attention to it, okay? Be intentional. Um, what else? Um, once you create a code, you cannot go in and edit it. That code is there, it is there. And I'm I I mean, it makes sense um that you can deactivate it, but you can't go in and change it because then it would get confusing. You get the point. Um, so you cannot change the discount amount, the code, the terms, anything. You'd have to start all over, deactivate it, and start over. So, my suggestion is that you really think about this, okay? Um, so how do you share this out? Um, you can share this anywhere. And as I started thinking about it, I was like, a lot of people just shared in their show notes. But then I'm like, hello, we there's way more ways you can do it, right? Obviously, number one, you can put it in the show notes. Number two, your mod can tell them in the chat. Number three, you could send a direct message to somebody, like a specific buyer, as like a thank you, you know, in in uh the direct messages, you know, like messenger. Um, you could post it to social media for a special show that only like your Instagram or Facebook or TikTok people know about. And then they're like, ooh, we're in the in-crowd. Who so-and-so gave us the co code and we get 20% off or whatever. Um, I like the idea that you could also um put it as a business card, you know, and give it to somebody as you're meeting people, right? Like you have it on your business card, you meet somebody standing in line for ice cream, and you're like, hey, do you know what whatnot is? Da-da-da-da-da. You pull out your card and it says you get 10% off your next purchase. And if you're also sharing your $15 referral code, which we'll get to later, that's a bonus because instead of them just going to any show, they're coming to your show because you've given them an incentive. So that's a way to do it. You can also stick it in your packages when you ship your packages. You could put and you could choose who it goes to as well. It could only go to your big spenders, you know. Maybe you don't give it to the guy who only bought the $1 start, you give it to the lady who bought the $50 artwork. You know what I'm saying? Um, and then you give her a coup coupon to say that she can come in your show and save 15 or 20%. You get the point. Um, but anyways, think of it like this is my analogy, Bath and Body Works. Okay. If everybody anybody's ever gone to Bath and Body Works, you know exactly what I talking about the second I said it. You've all seen those little coupons. Every time I go to Bath and Body Works, which is at the mall, right across from my house, they give you a cute little bag, your item, and then they always, and I mean always, put the coupon in there. Now, the coupon for the future is um a coupon that's like a week out or 10 days out, and they're basing it on, you know, getting you back into the store because they don't want you to use the the code on the same day because people would just be walking in, walking out, walking in, walking out. I mean, it makes sense, right? So they say, here, thank you. And here's, you know, I don't know what it says 15 or 20% off your next purchase of only $10 because they know you're a spender, they know you're gonna come back. Now you've got more incentive, you know. So think about that, you know. They don't stand out in the the ladies who well, my place where I'm at, my bath and body works is really, really crowded, especially around the holidays. And there are people everywhere, but the ladies aren't standing outside and handing the coupons to just any random stranger, they're actually only handing it to somebody who's handed them a credit card or some cash and who's already proven that they like their stuff. You know what I mean? So I think that that's somebody who already you you already know. So um I think that it makes sense to put it in a package as you're sending it out because you you get it. Hello, psychology, I'm sure would back me up on this, right? It's not just a discount, it's an invitation to come back, to hang out with you, to come to my show, right? And that's what we're shooting for. Okay, so here's some codes that I thought of to kind of give you guys an example of this, okay? Um, if they're new, you could say new buyer and give them like two dollars off your first purchase of ten dollars. Because how exciting! Boom, you got you got it, and you're like, oh, I just saved two dollars. Well, who doesn't like to save money? They're gonna be like, this is cool, and then they realize that this is all a tier system and that if they spend more, maybe they get 10% off $50 when they spend $50, and you could put $10 off $50 as your code. Um, one of mine is rock on, and it's $25 for my most loyal buyers. I did a big show, and if they spent over, I think $150, I gave them a 25% off anything they wanted. There was not even a cap. I I think it was a $500 cap. So they got 25% off for this next big thing I was coming to. And it could be an event too. It could be, you know, a month out or something like that. And you're like, it's my birthday show, and you're gonna get to save $15 off on the 15th of on my hey, my birthday is the 15th, you know. Um, you could do something like that. By the way, my birthday is August 15th. Feel free to send me gifts. I did, I did get a lot of gifts and cards and thank yous at my birthday. So, anyways, you you get the idea. You could also do like a thank you. Thank you so much for coming to my show. So it could be welcome, it could be new buyer, it could be five, you know, dollars off your first purchase of $25. You guys spend some time thinking about this, okay? Um, you just wanna maybe, you know, somebody spends a hundred or a hundred and fifty dollars at your show, and you're like, they not only bought stuff, but they talked and they're fun, and I really like them. I want them to come back again. So I'm gonna give them a thank you $10 coupon or whatever. You get my point. Um, I actually just had flyers made with Canva and I printed them through VistaPrint. Truly just did this yesterday. Um, I'm already kind of regretting that I didn't put a coupon code with it. But now I'm starting to think that I'm going to put the code for referral and a regular code on a different um little flyer that I stick in the card. But I will suggest that you guys, if you're gonna do that, go to Canva, C-A-N-V-A, and Vistaprint. Um, both were really wonderful, and I'm really happy I did that. Um, my cards aren't coming in until the 22nd, but I ordered a thousand of them because I have been writing handwritten cards forever, and I was like, this is just gonna speed up my process. It's not as personal, I get that, but life, you know, life happens, and that's kind of where I'm at now. Um uh, but my fly, I'll just tell you real quick my flyers have my QR code, my picture, my information, and like how I think it says it says woohoo happy mail on the front. And it's cute. I think it's cute. So when I send out any box, I'm going to put that on the very top. Boom. Anyways. Um, okay. After uh yeah, after working through this, this is what I put that I could do the you know referral for the $15, which I'll talk about the referral link and the 10%, because then I know they're gonna come to my show. That's two incentives. Um, so once again, back to what Thomas Sowell said people respond to incentives. And if you guys don't know who he is, he's brilliant. I've read several of his books. He I know he's an economist, and you guys are like, I don't want to listen to economy, but he is just unbelievable. He's an intelligent man. Um, actually, I had a son who talked late and he did too. Uh, I don't think his kid talked till he was like six or something. He wrote a book called Late Talkers. I regress, but anyways, he's written a lot of really great books. His name is Thomas Sowell, S-O-W-E-L-L. Absolutely love him. You can Google him and watch some of um the conversations and debates and things that he's had online. It's really good. Good times. Um, okay, so um uh okay. If you're thinking about selling uh your first seller coupon code, you're gonna want to make the most impact. And so I want to tell you about something when we talk about impact because I don't want to forget to tell you this. Um, on whatnot, there is a thing, and I don't even I honestly I should have looked this up, guys, but they do it a few times. I don't know if it's four times a year, if it's six times, eight times a year. I don't know. I haven't been paying attention. And quite honestly, I haven't done it that many times because you really gotta be kind of brave to get out there to do what I'm about to tell you about. Um, there is zero commission day. It is on April 18th. That is this upcoming Saturday. It is when everybody and their dogs get on the internet. I think one of these days it's gonna break because everybody's like, ooh-hoo, we get to keep our money, you know, the 30 cents per the transaction, the, you know, six fifteen. Well, it's it's 2.9% and then 8% plus 30. So round it up to 13, okay? Plus the 30 cents. Um, so dependent on what you sell depends. Um, but basically they're waiving the commission on that day, okay? Um, actually, wait, hold on. You still pay the standard fee, I think, but they're getting rid of the 8% commission. That's what it is, okay? But 8% is 8%. So a lot of people go on, and I am going live that day at 10 a.m. And I'm going to do another one of those crazy shows that I've done where I do free shipping, $1 starts, and giveaways. Sarah's coming over to help me. It's going to be a whole event. In fact, I'm already thinking maybe I don't have my show on Tuesday and I just wait or Thursday or whatever upcoming and I just hold all that merchandise until that show. I don't know. I'm thinking about it. But either way, you know, that is a time where you're trying to get impact and you're trying to do something. So if you're going to do a show, uh what I'm saying on zero commission day where you get to save that 8%, you might consider also doing some little, you know, coupon or something because everybody and their dogs are going to be on there. So you kind of got to set yourself apart. And I think that if you wanted to give like 5% off or whatever, you you could do that. Although not everybody gets to do this either. Um let me keep let me keep going. Um, you know what I mean. Okay, hold on. Um, but where am I? Okay, so what do you need to know before you start? That's where I'm at. Um, so before you even think about the code and all of that, um, you need to think about the money aspect. I don't want you guys to forget about that because that money that they're saving is money that's not going in your pocket, it's staying in theirs. You know, you you really gotta think about that aspect of it too. So, like if something sells for $20 and you gave a $5 discount, well, that's $5 that's not going to you, it's $5 that's going to them. But as a lot of people will say, you know, to build a business, it takes money, you know, you've got to, and I think this is kind of what that side means, you know. Um, so whatnot's taking about 12%, 13% out of each one. It basically breaks down to 8% commission on every item. So whatever that item is, it's eight percent. Okay. So if you sell something for a dollar, they're getting eight cents, right? Plus a 2.9% processing fee plus a 30 cent per transaction fee. Okay. So before you go and create your code, you gotta factor in your numbers, your shipping, your packing, what what not's taking. Think about all of that, you know, because I I see people go on all the time complaining, oh, it's so expensive, they're taking all my money. I really don't think so. I think that you just gotta work with the numbers, okay? Um, but you got to decide what works best for you. But saying, you know, oh, I'm gonna do a you know 25% off my whole thing. I mean, actually, today I was in a show and this one lady was like, guys, I I got to get rid of this inventory. I've been, I've had it for a while. I I don't care if it's awesome, I don't care if it's amazing. I I know these prices are low. That's how she said it, really basically. Um, maybe not verbatim, but she was saying, I'm getting rid of it cheap. And she sure as heck was. I mean, everything was like $2, $3, $4, and people were buying it. But she had got to the point where she just did she needed to make room for new stuff. That's kind of what my 13-hour show was. I just needed to make room and clean up my room. So you have to make sure, but you have to think of your marketing strategy and what you feel comfortable with, right? Because you don't want all your profit to leak to these coupons. You gotta factor it all in, okay? If a buyer uses, here's another aspect: there's no rollover. So let's say a buyer uses a $10 code on something that costs eight dollars, for example, they don't get to roll over that two dollars, it just disappears, it doesn't carry over. Does that make sense? I think it does. So, anyways, you got to think about what you got to offer, what your prices are, what all that is, right? And is it worth it? And if you sell items where people naturally want to buy multiple things, and you know, here, let me get that too, and let me get that too, and you have repeat buyers coming back to the show, boom, boom, boom. Um, I think that this is really something you should do. I mean, let's just say I I am not a big purse person, you know, I don't buy $12,000 purses, but there are people on this app who do that. Now, do I think they go in every week and buy a new Prada or Gucci or I don't even know what they are, guys? I don't even that's how bad it is. I don't know what the high dollars are. Uh Brahmin is one, I think. Um, because I've had one of those, but they're not probably going back as often as somebody who likes Pokemon cards or football cards or whatever. Those people are coming back more often. So you got to think, is it is this product that you're actually selling something where people are coming back regularly? You know? Um, do you want them to come back? I know there's a candy guy. I cannot find him. I don't know where he is. He has a candy store and I have bought the most amazing chocolates from him. I can't I wish I could tell you his name. I wish you could like star your favorites and then find them later on. That would be such a that's such a good idea. Anyways, I would love to go back and buy from him again. If there was some way that he could have emailed me a code or I had a coupon or something, I could find him again, I could buy my chocolate again. You you gotta think about that. But this is strategy, guys. That's basically what all that is. You gotta think about it, you gotta strategize, you gotta think about the whole um what is it? The perfume place. What is it? Bath and body works, and think about that. Okay, so that was type one. We're calling that the seller coupon code. They call it seller coupon. It's not a coupon, it's a freaking code. I wish what not was better with its uh, you know, definitions of that. Okay, type two, that's the first one. I took 30 minutes on it. Sorry guys, okay. Type two is the rewards club. Now, this is really cool because the rewards club is like a tiered loyalty program, right? And buyers get to earn, you know, their way up through different levels based on what they do, not just what they buy. This is pretty cool. So, either way, I'm gonna get to it, but they get to climb a ladder, the ladder of success. And every time they climb a ladder, like a level, they get to unlock some kind of coolness, right? Um, so it runs in the background. You don't have to push anything, you don't have to do anything, but you set it up before, well, not even the show. You set it up for the season. Okay. Let's talk about who can access it and we'll get into this, okay? Um, it's pretty exciting. I think I'm gonna do this. I really, this is the one I had done two seasons of, and then I just got busy with life and I didn't come back and do it. After doing this episode, I'm definitely, definitely gonna do it. I gotta think about it, but I'm gonna do it. Um, okay. First of all, not everybody can do it. And this is what I talked about earlier. Um, on this one, you have to complete at least 50 orders, okay? Not giveaways, 50 orders that have to have been sent out and received by the buyer. You have to have more than $1,000 in lifetime revenue on whatnot, like I think made at least $1,000. So 50 orders made $1,000, and you have to be selling on the platform for at least 30 days, and you have to have a rating of 4.7. Okay, I'm gonna go through those four things again. Number one, 50 orders. Number two, $1,000 that you have made, right? Um, number three is be on the platform for at least 30 days. And number four is you have to have a rating of 4.7. Um, let's just point out if you're getting a 4.7, something's gonna be wrong. I'm just being honest. That is not something to be proud of. Most sellers who are on here have a 5.0. I've never gone below a 5.0. I'm sure accidents happen, so I can see you going down to a 4.9. Anything lower than a 4.9, I start thinking it's a little sketchy. Something had to have happened pretty bad for you to be at a 4.7. Um, and there's no way you should ever be below a 4.7. Okay. And if you are, you need to stop right now and go look at whatever happened and fix, fix that. Fix if it's your packing, if it's your shipping, if it's, you know, communicating with buyers, whatever. You need to fix all that because it affects your rating, and that rating is affecting your reputation, and then that's affecting now what you get access to because they can ban you and choose to not let you do certain things. Okay. Um, okay, now I told you about bath and body works. Here's my analogy for this. Um, okay, think about it like the kolachi factory. And I know some of you are not from Texas, but here in Texas, let me explain what a kolachi is. If you don't know, a kolachie is like a piece of meat, like usually sausage wrapped in this wonderful dough, kind of like a pig in a blanket. You know how you guys wrap a crescent roll with a pig in a blanket. Anyways, that's kind of what a kolachi is. They have them in everything, it doesn't have to be sausage. There's apple kolachis, and there's my favorite jalapeno and cream cheese. You get the idea. It's like a little bun of loveliness. Anyways, the kolachi factory has this rewards program. And every time you buy something, you earn points, right? And then if you buy enough, I think it's 10, you get one free. Um, and you even get a free kolachi if you have your birthday, just because you're a member, right? So I have six kids. So we used to go on sun Saturday mornings, and it was really easy for me to get the coupons of being because you got six kids, you got your husband, you got yourself. There'd be eight kalatchis, and we each get two. So I was very often they would see me coming, they didn't even use the little thing that they snap, click, click, the little card. They just knew me and they were like, Here, and I'd always have really cute kids with me. So we would get extra kolachis. They'd say, Here, have an extra kolachi. Anyways, this is the same concept of that. If you have an ice cream store, and you know, if you get eight ice creams, you get the ninth one free, right? That's how you're gonna think about this, right? It's a um, you get to choose what the rewards are and how the buyers earn them, okay? Um, and where am I? I lost my place. Um, okay, so where am I? Um, the thing I want you to think about is um there's a lot of serious competition on this app. I call a lot of people sharks, okay? These people who come into your room, they depend on how much wine they've been drinking and how what kind of day they've had, they are biters slash bitters that come in and they will bid, bid, bid up against no matter who, whatever. Maybe it's the wine talking as they're swiping, whatever. Maybe they just like to win, you know, maybe they had a bad day at work, but I call them sharks and they are coming in to win. Either way, I call them the heavy hitters and they love competition. And guys, this tiered system feeds that energy, you know, to a T. You've got different levels, you've got bronze, silver, gold, platinum, and diamond. And that's that's the competitive people. They love that because they want to move up. Think of it like a video game, right? You know, you move past this level to the next level, whatever, and your rewards are showing up on your um little uh your icon, your little logo at the same time. So when you set up your reward club, you are rewarding the people who come in there because you're appreciative of their loyalty, their purchases, everything, but you're also giving these sharks something to work towards, right? Something to chase. And trust me, I I I have people, I have customers that are regular customers. I know what I'm talking about. As you guys are listening, some of my regular sellers in here, you know exactly the person or people in your head that I'm talking about. Anyways, okay, so you got your five levels: bronze, silver, gold, platinum, diamond. They work their way up, completing the the achievements that you're giving them, okay? Um, and here's the thing bronze is the only level that is considered the entry level, and that whatnot makes them do certain things before they can move up to silver, gold, platinum, diamond. Okay. So when you're in the bronze section, um, you're going to have to complete one of the chosen achievements, it's giving you choices. And this is whatnot trying to keep your retention, really. I think that in a nutshell, that's where we're at. Because people just swipe, swipe, swipe, swipe. So if they realize that you are one of these sellers with a tiered, you know, system and they want to work their way up to get whatever the pie in the sky kind of thing is, then um that's why. Okay. Bronze makes you watch for a certain amount of time, right? They have this rule that you have to watch um every 10 consecutive minutes that someone watches you counts as one time, right? So in a nutshell, they have to watch you for 30 minutes total, not just in one show. It can be over different shows. It might be they watch you for eight minutes on your first show, and they watch you for 12 minutes on the second show, and they watch you for another 10 minutes on the next show, boom, they've made it to bronze. Okay. So the lowest you can see set it at is three shows, meaning that someone who shows up to hang out with you can come in three different times to unlock bronze without ever buying anything. They don't have to buy anything, but that is whatnot's reward for them having a little bit of retention. Okay. And the the the way to think about this is someone who is new, who's coming into your room who isn't really quite sure. Maybe they're brand new to whatnot. They don't know what you sell, they don't know if they like you or not. They don't know if your prices are good, they're checking out your shop, whatever. While they're just hanging out and being quiet, they're working their way into the loyalty program just by hanging out. You know, maybe you're doing uh trivia night or jokes, or you're I actually the girl I just did a consult with is she's doing a show. Oh gosh, what is it? They're dressing up, it's like a character raid train. I was like, that is the cutest thing. So, anyways, maybe people are just coming, but even without knowing it at that 30-minute mark, boom, they get the bronze. And that's pretty cool. It says, You've earned bronze, and you're like, Woo-hoo, I I got something. Um I I played this game. I don't know if you guys ever played it called Two Dots. Did anybody ever play two dots? Anyways, um, a fun game. Uh, I was just thinking about all the different games that I play and what that looks like, Donkey Kong and all that. Okay, um, let's see. When people stay on your show longer, the algorithm notices them. Obviously, we've talked about this before, but that means more visibility for you and more people following you, more people buying from you, the algorithm sending more people to you. Okay. All right, so there's bronze. Now let's talk about silver through diamond, okay? Um, for every tier above bronze, you're the one who is choosing what to do: silver, gold, platinum, diamond. Okay. No more watching. Now we're talking about um spending, you know, layers, right? And so you're choosing like what you want to give them for their buying, spending, whatever. You get it. Um, so you got two choices, right? The number of purchases that they make, a buyer can get credit for each and every individual purchase that they buy, or the amount spent. A buyer gets credit when they hit, you know, whatever amount. So, for example, you might say to reach silver, the buyer has to make five purchases and spend 50 bucks. Okay. And this is per season. We'll get into that, but that's per season, and um, it's not throughout the whole year, is what I'm saying. It happens four times. We'll get into it. Okay. Anyways, it's either both not both of those things, five purchases and fifty dollars with you. Okay, it's not not one or the other, okay. But the thing is, this is all under your control. You get to decide who's getting what, what your tiers look like, how you're setting it up, what you're calling them, like all of that. You're basically designing a game and giving the rewards based on what you sell, what you want to give, what that looks like, okay. Um, I do not like how Whatnot has has this figured out, okay? Um, it's a teeny tiny little bitty coin and it's to the left. Um, if you're looking at your show up on your phone, um, you've got your little, I'm gonna like go to it right now so I can better describe it. So if you go in there, I'm going into somebody, well, I can't go into somebody's show. Basically, it's a top, it's a little gold coin, and it's to the left of where you see all the little people um that say how many people are in the room. It's like red and it might say 57 people are in the room. It's really, really tiny on the phone. I don't know what in the world and why they're making it so tiny, because to me, I feel like it should be like a big star that flashes or something, like, hey, here's the reward program. But whatnot is not me. So they have decided to make it really small. So the way that they see their progress and their way that they know where they're at is by tapping that crown icon and seeing it in the actual live show. Now, if you don't want, that's really truly how most people see it. I don't think anybody is doing the other option, which is going to the buyer dashboard, going to the whatnot app, and then, you know, looking for it on there. Okay. They're there, most buyers don't even go looking for it. They don't even pay attention unless they're one of these sharks who want to layer up and you've got good rewards. I mean, if you've got not good rewards, you know, like I have 3% off or whatever, then maybe they don't care as much, right? Um, but the thing is, they're not looking for this. And so you guys, once again, have to remind them, hey guys, don't forget to get your coupons. You know, you're telling them that. Now you're saying, hey, don't forget you're on bronze. You can move up to silver after whatever. The idea is tap the crown at the top of your screen to see where you're at, what you've earned, and how close you are, right? And then that's where they're moving up. And I'm going to use a girl, I'm actually going to interview her, uh, I don't know, in another month or two. Her name is Taco Cat Lady, and I love that. She was actually wearing a shirt today that had a taco and a cat. It was like a cat in enveloped in a taco. Anyways, she has her whole reward club branded around her taco cat theme. And it's it's perfect. It's hilarious, it's fun. I remember the first time I bought from her and I got to the tier, and I was like, What? What? Okay, let me tell you what her tiers are because I went and I copied it. Uh her first tier is chips and salsa, and you get 3% off your next purchase. Okay. Then her next one is tier two is a chicken taco, and you get 5% off. So she's layering it up, right? The next one, you get a calico cat, you get 10% off. Then she's got a tabby cat, 25% off your next purchase. And then Diamond is Taco Cat Supreme. She actually gets to put these titles in, okay? And you get 50% off your next purchase plus an additional 10% off. It doesn't tell you what the limit is on that, you know, 50% off. Is that off $100 or is that only up to 20? I don't know that information. I couldn't see that. Um, I'll have to ask her that. But, anyways, you see how each layer moves up, and you she you notice that she also caps her discounts, right? Oh, it's uh plus an additional 10% off on the Taco Cat Supreme. So you really want to get these levels up, but how cute is that that you get chips and salsa and then the taco? You know, it's it's branded with her name, it's very easy to remember her name, right? It makes you want to get up to that level and get 50% off. That's something worth working for. And guys, I go to her shows, I see the excitement, I see how people are like, woo, that's so cute, or that's so fun. And she's on regularly. She's actually a teacher, she's quitting her job, she's retiring to come to whatnot. And she's only, I think she's only sold like 4,700 items or something like that, less than 5,000 items, and she's retiring. She's coming over here because she's making the money. Just another one of those success stories, and that's why I'm gonna interview her. But, anyways, um, for me, I'm just thinking about it. I I just these are ideas I have not decided. I'm just throwing it out at you. But for like the estate world, I came up with this. I'm not gonna say bronze, silver, gold. You guys can figure that out. But here's some ideas. So bronze would maybe be yard sale find, then you go to thrift store, treasure, then you get estate sale score, then maybe like antique shop, then white club connect collection, you know, diamonds. You think about white gloves, you get the idea. Um, if you're selling jewelry, then you could say um the you could move up with the actual jewelry. You could do bronze jewelry, silver jewelry, gold jewelry, platinum, and diamonds, you know. I mean, or something that looks like that. Obviously, you might not be selling diamonds, but you get the idea that once they get to that, you know, you could call it their diamond reward or whatever. If you're selling clothing, you could come up with this is all about branding and themes, guys, and coming up with the those. So you could say the bronze is like a window shopper, you're just getting something little, right? And then your trendsetter, and then I don't know, your fashion diva, and then I don't, I don't know. You get the idea, and diamond is your vogue Madonna status or something like that. Um, you get the idea. Um, so reward clubs work on seasons. There's um, they each last, so it's quarterly, it lasts three months each time. And the thing is, whatnot's not sending you a reminder, guys. And that I think is something that they should do. Like boom, boom, reward seasons, you know, closing up so everybody can come in and get there, try to keep getting up there before the season's over, and also so that you can plan what you're gonna do the next season because you can reset and change all of these from season to season. So um, winter is December to February, December to February, spring is March to May, summer is June to August, and fall is September to November. So June 1st is what's coming up right now. Okay. So everything resets and it starts all over the whole game. So it kind of can be frustrating if you've worked your way up to like gold and you're really close to diamond, but your seller doesn't sell or come back on, or you you miss out, and maybe you don't make it up all the tiers as a buyer. Um, and it resets and you have to come back in and do it again. But they're giving you as a seller options to go, oh, you know, that didn't hit so well last time. Maybe I'm instead of doing dollars, I'm gonna do percentages, or maybe I'm gonna mix it up, or maybe I'm gonna really think about my branding and cute titles and names, whatever, guys. You get my point. So you've got a chance to change it. And I think that's that's good. Every season's a new opportunity. Um, and if somebody didn't, you know, do well in the last season, you can try to motivate them. And I think this is honestly one of those things that I think most sellers, at least that I see, are are missing out on this. I think if more sellers did this, they would be doing better in their shows. Uh, I definitely think that's the case, anyways. Um, okay, so now uh today is what the 12th of April. So you guys have got time, you especially you newbies. Summer kicks off June 2nd, I guess is when they start reset it. And so you've got weeks to plan it and think about it. I would definitely think about your money, what you're willing to do, what the you know, go in there and look at it and and see. Don't wait till the last minute and go, oop, I gotta figure this all out. You know, start thinking about it now. Um, also, another thing I just remembered, they have the uh buyers have a five-day grace period at the end of each season to use the coupons that they have earned. So their coupons will last an extra five days, but your discounts have switched over. Does that make sense? I hope so. So basically remind your buyers hey guys, you only have another five days to use your rewards. So if you're not gonna buy them in today's show, I'll have another show three days from now. You need to come to get your rewards, you know. Um, and that alone is incentive to bring people back, right? Also, um, you could say diamond members get a bonus and it's a really, really good one. Um, instead of, you know, starting at zero from the beginning, diamond members from the first season, they automatically get to start the new season off at gold. Does that make sense? So they skip bronze and silver the second time. So this is rewarding your regular buyers. That's just the way it works. Does that make sense? So they're already three tiers in on day one. So if you're a person who's been doing these shows for a while and you have regular buyers, they're hitting their diamond pretty fast because then when they come back the next season, they're at gold and then back up to diamond. But see, this is where I think you're you're really having those relationships and that connection, you're rewarding your most loyal buyers. You're like, guys, you rock, thank you so much. You worked, you got up here, woo-hoo, high five, you know. Um, blah, blah, blah. Okay. And and they don't have to start and do that whole 30 minutes and all that. Okay. So most reward, uh, most sellers set up the rewards club and they never talk about it. That is true. They they hardly ever talk about it, they don't hype it up, they don't mention it, nothing. And I really, really think that you should probably announce it at the beginning of every show and talk to people about it. In fact, I was talking to one of my consults today, and I told her every 20 minutes you need to be telling people you're new, you're trying to get to this, you're you're trying to do this, you remember your coupons, all these different things. You have to remind people. If you have a mod in there, they can write things. You should always, always, always have show notes. Put these things in there because if you don't tell them, they don't read. It's not osmosis, guys. They they're not mind readers. You have to tell them what you want them to know. Um, okay. Um, when a buyer unlocks a tier, you get to decide what they receive. And I already, I'm sorry, kind of maybe redundant in my notes here. You got the two options: you got discount codes or a fixed dollar amount. I've already told you two, like when Taco Cat Lady, $2, $3, $5, $10, 50% off, whatever. But think of it like um a VIP room, right? Um, I what airline did I? I took a flight. Where did we go? I can't remember, but I got to go to the concierge room or whatever, the VIP room at the airport. And it's so much nicer than the regular waiting room when you're traveling first class and and getting on the nice. It's, you know, they have a little bar and all the magazines out. It was just very nice and bougie. That's what you're trying to convey. You want them to think that they get like backstage access, the VIP room. You're you're making it something that everybody else doesn't get. And you kind of, as I've always said in school and teaching, you gotta dangle the carrot. And that's what this is. You gotta show it to dangle it, right? Um, okay. So where am I? For your diamond buyers, these are the ones at the very, very top. They deserve something special. You could do a private show, which I've never done. I don't know, but they could you could give them an extra code that gives them a certain, you know, 25% off, whatever. Um, that kind of thing is going to turn somebody into a regular, you know. They're like, wow, I got this, and that's awesome. So this isn't like five, oh, you've made it to diamond, you know, you're not gonna do one percent, two percent, three percent. That's ridiculous, guys. It's gotta be something good that they're really looking for, okay? So let me review this one more time. So bronze, you might say two to five percent off, just enough to make them go, oh, I made it up a level, ooh, a tier, you know, and then silver, you would give maybe five bucks or fifteen percent. Gold, I would think about going ten dollars or twenty percent. See how I'm just notching it up a bit. Um, you know, then you go up to diamond and do maybe 15 bucks and 25% off that kind of thing. Um, the point is you got to make each level feel like it's a better, cooler, more awesome thing. Okay. Um, all right. Uh I did pull data from whatnot and whatnot um it says this in the rewards club. This is what whatnot says. Buyers spend 12% more um when they use the coupons. Your hourly sales percents went up 12%. Repeat buyers with two or more purchases, uh, your it rose by 20%. They're the cost, your their engagement. And then chat engagement goes up 11% per hour when you talk about this, when you engage them, and you're like, here's my rewards club, guys, whatever. So the big things here I think is repeat buyers, um, purchase more 20% more than somebody who doesn't have a coupon. Hourly sales go up 12%, buyers spent 12 more percent, right? That's it. I mean, and then um the chat goes up 11%. So these are really good numbers. And on the last one, and I told you this I think earlier 67 more spending with a loyal customer who's come back than a first timer because you've proven yourself, guys. So basically, this rewards club is designed to give back to your loyal customers, and so I definitely think it takes time and energy and thought to get it all together, but I definitely think it's worth it. I think that you need to tie it in to um, you know, reflect your brand and you know, um, just put some time and thought and energy into it. There we go. We're gonna move on with that. Um, just push it when the season comes. So June 2nd is gonna come. That's the beginning of summer. You think about your summer, you think of how often you're going on, what sales you're gonna do, whatever. But I would put this on your calendar. Think of that in your deadline in your brain right now, because guys, I know a lot of you are women, but I'm a woman. I forget this stuff. That's why it didn't keep going. So, in my mind, I'm already like, okay, what am I gonna do? What's my theme? Is it gonna be cute like Taco Cot, ladies? What am I gonna do? I'm gonna come up with something good. I don't know what, but it's good. So it's a deadline. Think about it. And you have to do it by that deadline. You can't come in halfway, guys. They make you get it done by X day, the June 1st, so that it starts on June 2nd, okay? So I think you have to get it done probably. I I'm not positive, guys, but I'm guessing it's like midnight by June 1st or something, okay? Uh blah blah. What else? Um I'm thinking, I'm thinking. Okay, I'm scroll. I'm scrolling quick because I'm not gonna say all this. I've talked too long already. Um is this worth it? Yes, I think it is. Um, I think you gotta hit those things to get to this. If you're a newbie, once again, I'm gonna repeat this 50 completed orders, a thousand lifetime sales, uh, 30 days, and a 4.7 higher rating. So pretty soon you guys can get into that, okay? Type three, and I'm gonna go fast, fast, fast here. Platform coupons, okay? Whatnot sends credits and coupons to brand new buyers to get them into the app and to encourage them. I'm guessing that the owners of Whatnot are passing these out to all their buddies at the bar. Honestly, I don't know what that looks like, but I'm just saying whatnot does it on their own. They select randomly who they're giving it to, who they're giving the credit to. I'm just imagining that they're having parties and they're in their pockets and they're handing them out to everybody. I don't know, but that's whatnot's doing it. The buyer taps the whatnot icon. They get to come into the live show and you're sitting there waiting for them. You have zero control over this. It's pure luck whether one of these people that whatnot gives this money to, this credit to comes into your room. Okay. We just we have no idea. Honestly, my guess is that they're going to the big hitters, you know, the big sellers, the people who have lots and lots of people in there. That's just my guess. Um, the other way that money is coming, this is we're talking about platform coupons, and this is to get people into the platform. The second way, not just the big wigs at the top of whatnot, passing them out, but you too have the option to get people to come into the platform, right? Into whatnot. And um, I think that this is really cool. Okay. So when someone signs up through your link, they get $15 worth of whatnot credit. This they they automatically get to follow you and they um and you know, come into your shows and whatever. Okay. So if you share your link with somebody who, you know, you know and is your friend, they're probably coming to your show. But if you hand it to some random guy, you know, um, once again, you're in line, I don't know what uh Trader Joe's, and you you're standing next to a guy and you have a card and it has your little, you know, um, what is it called? I just said it. What is it called? Your link, your little referral link, referral link code. Um, when you give that to him and you hand it to him, you say, Hey, do you know about whatnot? Whatever. He's probably maybe not, maybe you sell jewelry or makeup. He's not coming to your show. He's really into golf. He's gonna go to the golf show, okay? And that's fine. You don't care. Maybe you're not gonna get him spending that 15 bucks in your show, just like I said, you don't know where any of this money goes. Um, but that's okay because I want to think about the ripple effect, okay? That's what I'm calling it. And here's what I'm gonna say: when you give these referral links to anybody, you anybody, somebody at your church, your friend, your neighbor, you know, your kid's soccer coach, whoever it is, you share it, let's say, with Kevin, the soccer coach, okay. Um, no, let's say he's a golf coach, um, and he goes into the golf show, okay. That's great. Kevin got $15 worth of golf stuff, but then he comes home and he tells his wife Cindy, okay. Yes, I make Cindy in here all the time. That's her name. I don't know why. Anyways, Cindy's into clothes and makeup and purses, so she goes into those categories. And then now Kevin and Cindy have three kids. One is into fishing, one's in coins, and obviously they have a baby, and the baby needs clothes, which means Cindy's coming back to whatnot to shop for the baby, and maybe her teenage boys are coming in for fishing gear and coins. You know, you've got just with that one family, because you're standing there at Trader Joe's with Kevin, now you've got a whole family of five human beings that have access to come onto the platform to buy something. Now, it might not be your category, but it's going to be somebody's. And everybody has other people in their lives. See how that just happened? And so, even if they don't come to your show specifically, you're growing the whatnot community, and that's rippling out, and that's becoming more active, happy people and buyers that are leaving from those other apps. You know, I'm not even gonna go there, but you get the point. So share your link with everybody, share it with Kevin, share it with Cindy, share it with the kids, share it with people at the grocery store, the doctor's office, your neighbor, your coworker, your hairdresser. It doesn't matter who you share that with, okay? But here's the key factor if you share that link with an extra 15% off your show, you're gonna have a higher chance that they're gonna come to your show because that's two incentives. You get what I'm saying? You getting what I'm laying down, picking up what I'm laying down. Okay. Um, so here's what you're gonna do to find your link, go to the whatnot app, click on the gift icon at the top of the homepage, and then share, tap share link. You can copy it, and then you can put that in your Canva thing, your thank you notes, whatever. You can share it on social media, Instagram, Facebook, whatever. You can put it in your show notes, and that way everybody can get it. Even your show notes. But some people may be just coming onto the app and don't know anything. Why isn't this in your show notes? I mean, everybody could do that because that's $15 credit that whatnot is gonna give somebody to come in and spend money. It's it's free money. I almost said frickin' I, it's freaking money, it's freaking free money. Why wouldn't you do it? Okay um ba. Let's see. Um, what else do I need to say? Okay, bottom line platforms cost you nothing, right? Now it might take some revenue out of your pocket with the coupons and and whatever, different things, but it's it you don't have to pay to get it. You might have to lose, be willing to lose a little bit of money. Um, it's a you should share your referral link consistently, constantly to everybody. You should always welcome new buyers in your room and you know, be kind to them, even if they, you know, whatever, are spending money, it's not coming out of your pocket, it's coming out of whatnot's pocket. They're the ones who are footing the bill, so that is a good thing. Okay, to wrap all this up, and I know I'm oh time, gosh. Okay, so bringing it home. There's three types of coupons. Let's go over it again. The first one is seller coupon codes. I'm calling it codes, they call it seller coupon, but it's really seller codes. You create them when you want to share them with anybody, right? So discount code off your sale price. You got that. Then there's rewards club. We're not talking about flash sales here, guys. Um, rewards club is the you're in the show, it's a loyalty program. People are buying their ways up different tiers, they have to watch through the bronze, then they're buy-in and they get either percentage or dollars off, and then they get to save money and then they come back again. And then the last one is platform coupons. That's when whatnot sends $15 to whoever it is. You don't know where they're gonna which room they're gonna go in, but it's a good thing to get more people there. We talked about the ripple effect. Okay, for the first two things I talked about, none of it knows works without you guys really having a strategy and thinking about your branding and what you're gonna do. So you need to do that, and you need to treat all the buyers the way you want to be treated, right? The golden rule it applies. Um, I've said this a ton of times. Um, next thing to remind you is April 18th is zero commission day. I I don't know if I suggest newbies to go on for the first time that day. I think that's really scary. I think you won't do well. I think I would choose another day. Um, but for me, I'm going to do free shipping, $1 starts, and giveaways. So you can come hang out with me. I think it's gonna be good. I'm not gonna do 13 hours again, but hopefully it'll go well. Um, okay, and then now just talking about the ripple effect. This is just a real life thing. You can shut it off now if you don't want to hear this, but I'm gonna wrap it all up with this. Um, a few days ago I did a show, it was Saturday or something, and maybe Friday. I don't know. Sarah was here and I was doing a how to box a show. It was Friday morning. That's right, because I have a show on Thursday night. So Sarah comes over on Friday to help me pack. And I did a how to box, how to pack a box show. And once I had a show, how to pack a box show, and it lasted two and a half hours because so many people were asking questions, like where do you get the wrap? Where do you do? And I was repeating and showing and doing. This was very sh very small. I think I had like 91 people who had bookmarked it, but most people, I think it was like 17, 19 people in the room, right? Anyways, we have this show. I do it for about 35 minutes. I get off and I see I'm gonna raid someone, right? Because that's what we do. We raid at the end of a show. And so I raided from my show into another community show. I think I know what the name was. I'm gonna have to ask my friend. I don't for sure 100% know. It's one of two, basically, in my mind. But I had a busy day and I thought, okay, I'll go to another community show. I was rushing, I was like, blah, blah, blah, blah. So usually when you go into a show, they say, Oh, thank you. How was your show? Did you have a good day? Put drop your upcoming shows, give us any information, blah, blah, blah. The girl just kept talking and acted like I wasn't there, that I hadn't even rated, that nothing happened. And I'm like, this is a community show. Okay, I've got to get going. And so in my mind, I was just like, okay, it's a community show. We're all helping each other. I'm just gonna say right now, hey guys, also, I have a podcast. So I did there, I brought, you know, like, I don't know, 17 people over there or something. And then I wrote that real quick and I left, okay. Um, and you know, that's what community is supposed to be. We're all supposed to be building something together, lifting one another up, you know, being kind. But instead of her welcoming me, she didn't say anything. And then this is I found this out after the fact, the moderator in the show told some told people that I give bad advice, they shouldn't listen to me, and then I overcharge. And I was just like, I didn't hear, I found this out through people that are actual listeners to the podcast. I found out about that afterwards. Um, and I mean, guys, I charge 20 bucks for 30 minutes of my time. Uh, that's $40 for an hour of my time. I know there's people who charge $175 and they don't have a podcast or as much information or any of that. So, I mean, I don't feel like that is too high of a price at all. And I'm sure I could give you a whole list of people who are satisfied, happy customers with my consultations. But, anyways, make of that what you will. Um, but here's the situation I want to call out this girl and tell you who she is because I just thought she is so sweet, she had my back. She um her name is Leah L E A H and then Lee L E U Le U Leah Liu Bargains, B-A-R-G-A-I-N-S. So once again, it's Leah L E A H and then L E U and then Bargains, B-A-R-G-A-I-N-S. And she sells clothes on here, and she's pretty new, and she's found my podcast valuable and she's appreciated it. She's messaged me, and so she stood up and she was like, What are you talking about? You know, and she told the moderator that she had learned from me and whatever, and then she messaged all that information to me. And so I just want to say, I appreciate Leah. Leah, thank you so much. That's why you're getting the shout out, because we don't need to rip people down. I don't know why anybody would be so mean and say things like that. And all I can think of is, okay, like what? Well, she gave me the girl's name. I'm just gonna say Leah told me who the girl was, and I messaged the girl and I was like, really? You think I give bad advice? Tell me what I bad advice I have. And I asked her, you know, I I seriously try to grow and learn. And if there's anything out there that I'm putting out that's bad information or wrong information, I sure as heck want to fix it and make it right because that's what I believe we should all be doing, helping one another. So if this girl thinks that she's so wonderful and great, first of all, she can start her own podcast or you know, her own show or whatever. She's not even a seller here. She sold 340 items and now she just mods. She's not even a seller. It even says that in her description. So I'm not sure why um she felt it necessary, maybe because she was in another community show and she wants that person to get all the advice. But there's enough room, guys, for all of us to get along and treat each other with kindness. And I really think what you put out into the world's gonna come back. Ripple effect, you know, just choose to be positive, choose to be nice, choose to be kind. If somebody raids your show, say thank you, say acknowledge them, you know, and don't ever let your mods talk bad about another person, especially somebody who's done a kindness for you. So, um, anyways, at the end of the day, I want to say this. If anybody, anybody listening to my voice or anybody anywhere that you know of has a problem with me or something I said, my phone number is in my profile page. I'm gonna give it to you again. It's 832-607-1526. I invited that lady to call and talk to me. I'd love to hear where she thinks I've screwed up or misinformation or whatever. She can have her opinion about my low, low fee of helping and consulting. That's fine. Everybody can have their opinion, but let's not be rude, you know. And if if I did something and you think you can help me, then then pick up a phone. My phone's right there. So you call me, okay? You call me and you let me know. Um, I'm happy to talk to you about it. I'm not going anywhere, I'm helping lots of people, and I'm really proud of what I'm doing. I'm very thankful to all the regular listeners, the people who give good five-star ratings, good reviews. And you guys, I'm doing this on my own dime, my own energy, my own time. I don't have to do this. I'm not trying to make a million dollars, and I'm also not trying to put down anybody else. You get your choice. You can listen to me, you can go to YouTube, you can go to Instagram. There's a lot of voices in the world, and you might not like mine, and that's fine. That's fine, but let's be nice, guys. Let's think about this ripple effect, whether it's you sharing out, you know, referrals so that whatnot gets more people on it, or whether it's that you share other advice and opinions with other people. That being said, um, you know, I'm hoping that this episode has added value to your day, to your selling, and please give me a five-star review uh on Apple Podcast. It's it's one of the main places to give the review, and a few people have given no without any, without saying why, only one person said they thought I was long-winded, and I totally appreciate that person. High five to you. Thank you for your advice. I'm gonna stay long-winded. I might not be your cup of tea, but I I know other people do like the podcast. So there's my little spiel on that. I am not backing down from anything. I think I'm working hard and I'm doing my best. If you don't like it, change the channel. That's all I gotta say. And sweetheart, if you're listening to my voice and you're the moderator who was saying mean things and putting down my podcast, pick up the phone. Let's talk about it. Maybe you just need some prayer. I don't know. I don't know. I can talk to you, I can be a listening ear. Um, but yeah, let's all be get out there. Let's be kind, let's be positive, let's start thinking about uh June 2nd and getting ready for that. Let's do some coupons, let's do this, guys. We can make this happen. These referrals, these coupons, all of it. So, anyways, once again, another dang long episode. All right, guys, have a great day. Have fun buying and selling on whatnot. Once again, you can always reach out to me. You can text me at 832-607-1526. I've done a lot of consults. In fact, today it was another nurse, three nurses in one week. Anyways, she said a lot of nurses are leaving the business. I don't know why. She also said a lot of them have side hustles. But, anyways, I have another consult coming up, so I gotta get off the phone off the podcast. But talk to you guys later. Talk to you later. Bye.