Grace Needed - Episode 88

Guys, life is hard right now — and this episode is raw, real, and unscripted. I’m talking about grace, communication, and what happens when things go sideways as a seller. I share two very different customer situations: one that resolved beautifully thanks to a gracious buyer, and one that left me blocked with no way to make it right. I also cover the Whatnot outage on Wednesday and what to do when the platform goes down mid-show. We’re all human. We all mess up. The question is — what do we do next?

#KarriKennedy #WhyNotWhatnot #Whatnot #WhatnotSeller #ChaoticCoop #Legendesigns #SellerLife #GraceAndCommunication #ResaleCommunity #VintageSeller #OnlineSelling #EtsySeller #SmallBusinessOwner #CustomerService #WhatnotOutage #RawAndReal #SellerTips #ResaleLife #ThriftedFinds #VintageFinds​​​​​​​​​​​​​​​​

Transcript

SPEAKER_00 0:00

Hey there guys. How's everybody doing? My episodes have gone from, you know, an hour plus to uh nine minutes and ten minutes. Uh life has just been really uh hard and difficult and stressful and crazy for me lately. So um I'm trying my best. I don't want to give up doing podcasts, but for right now, uh you're not gonna get some of my more in-depth, thoughtful, planned out ones. Right now, we're just doing uh my latest thoughts uh and things that are going on. And uh so if this isn't your type of episode, drop out right now. Uh it's definitely gonna have some educational, informative, and opinionated thoughts in it, but also um it's not as um planned and organized. There's no notes. So there we go. Um, I hope you guys are having a good weekend. My weekend shows never go as well as far as viewership, and I think that's because uh everybody's out running around uh garage selling, buying, having fun, and enjoying their weekends. Um, and so I think that's wonderful. Um, but I'm gonna drop it anyway just because these things are are hot on my on my mind. And I'm gonna start with uh the thing that happened to me this morning. Um, you guys probably know that I don't just you know try to do my very best in my shows, I go above and beyond, and I look at my reviews, and I don't just look at my reviews, I respond to my reviews. So um, yeah, I do go above and beyond it in that area. So you guys are more than willing to go to my account and look at my reviews. And the reason I'm going to talk about this first thing is because she made it personal, and I I want to talk about this, and I want to talk about what she did, what I did, how I could have done it better. And I think that's what we all need to be doing. We all need to be evaluating our behavior and doing better jobs. How can I make my show is better, my customer service better? How how can I go above and beyond? And in this one instance, because you know, I am human and it's happened twice this week, um, you know, I messed up. And I want to really talk about grace and and what that looks like for all of us on this planet when we need more grace than ever because of where we are on this planet. But um, here we go. I'm gonna go through my reviews just real quick. Um, I'm gonna I'm gonna actually tell you what I changed my little profile. Um, right now it says, Howdy, y'all. I'm a Christian, conservative, extroverted, overly communicative, helpful, and fun 54-year-old. And then underneath that it says, Currently, I'm going through a divorce, trying to make funds for lawyers and therapy. So that's where I'm at. I started a 30-day um divorce fund challenge, and then I realized I'm going to go away for therapy, and um, when I can go in is not gonna give me enough days to finish the 30 days. So, right there, I screwed up. I didn't know at the time, right? Like, you don't know what you don't know. I didn't realize that I wasn't gonna be able to make the 30 days, so I changed it to 21 days. Okay, great, changed it to 21 days, gonna still keep going. I also had to cancel a show the other day because I didn't know how much I would sell in one show, and it was so much, and I could not keep up with it. I also didn't know that my assistant wasn't going to be able to come to help me, um, and that her schedule was gonna change. And so when you don't know something, you do the best with what you have, right? So um, you know, when I initially did the 30 days, I didn't know. I did the best I could, right? When I did the 21 days and then had to cancel one day because I had too much and I couldn't keep up, and I I have tennis elbow, I had to go to the emergency room the other day. I didn't know it was gonna get so bad that I couldn't wrap my packages anymore, you know. So you do the best you can with your circumstances and situation, and you give yourself grace when you don't know, you know, you just you didn't know. And um, shh, no Winston. Um, anyways, so after that I wrote, please follow a bookmark. My Instagram is CarrieKennedy71, which once again, I really think I need to work on Facebook, Instagram. I know people say TikTok. I I really don't think I can ever do that. Um, I I have it listed on my LinkedIn tree with my QR code, which I think I'll probably do an episode about one of these days. Um, but that's it. It also has my phone number. It says text me 832-607-1526. The reason I put my phone number in there is because if anybody has any requests, any needs, if I screwed up anywhere, I want you to feel like you can actually pick up the phone and call me. And I am really, really good about picking up the phone or texting you back. It's not days, it's probably 20 to 50 minutes, maybe. You know, if I'm in a movie, that's the longest you would have to wait for me. Underneath that, it says thank you. May the Lord bless you in all your endeavors. Okay, so that's that's where I'm at. I'm at my account, I'm at my page, and underneath that I'm at reviews. You can click your reviews and see what people are saying to you. And I think it's really great to go above and beyond and um write back to them and have that relationship and that communication. So, right here, this just came in May 16th, five stars. It says, I love my brass candle six, and I'm just gonna write yippee and uh, you know, some some hands clapping, and then I'm going to do an emoji, kiss emoji, and send that, and that's all it's gonna be. Um, that was Mary Lou 2871. Thank you, Mary Lou. The next one is a great seller, vintage underscore librarian. Um, she is wonderful. Um, I bought some things from her, and I've talked about her in the podcast before. She said um two, she had, I guess, two boxes says always great finds and always a pleasure watching and purchasing from Carrie. Five stars, five stars. Okay, so I'm going through this this morning. I'm gonna get to the where it is. Um, underneath that it said selected by Shar, S H A R. And she said, very cute, arrived safely, thank you. And I said, You bet, right? Um, oh, I missed one. Angie Marie 0130 said um love, love, love everything about this package. And so I'm gonna say, I love that you love, and then I'm gonna send her a little heart, and there we go, done. Um, so I'm sitting here going through these, and I'm getting all these really great ones, you know. Um this one says, hoping you reach your goal. Let me know if you do a mini show. Thank you, rah-rah, underscore rescued relics, underscore relics, rah, rah, rescued relics. Um, she's also a seller. Um, fluffy chicken thrifting uh wrote wonderful seller and absolutely wonderful packaging. So I'm going through and I get five stars, five, five stars, five stars all the time. Then I get to this one and it's legend legend, it's legend designs, but there's only one D. Okay. So it's L-E-G-E-N-D-E-S-I-G-N-S. And I got one star. And here's where I am sad. And I wish that she had given me a chance. I wish she had given me a phone call. I wish she had come into my show. I wish I had known that she was gonna do what she did with the one star. And when I tried to reach out to her with my comment, she didn't respond. So then I went to message her, private message her, and she's blocked me. So I want to read this because I know this, I'm not the only person this happens to. It is an issue, and I I just want to address it. If you're a seller, um I think you need to give grace to others. If you're a buyer, I think you need a kid to give grace. If you're a human on this planet, I think you need to give grace and communicate. Grace and communication, I think, are two of the biggest problems in all of our society with all of us, you know, even giving grace to ourselves. Uh, the other day I actually was I did a like an hour and a half consultation with a therapist of all people. And I said, Aren't you a therapist? You need to give yourself grace because she was being so hard on herself. She's brand new, she was working really hard. And I said, You need to give yourself some grace. And that's one of the topics of this whole podcast here. Um, I here's what she wrote: one star, May 15th. Um, it says, I know you're going through a lot right now, but for someone who spends so much time critiquing others, I thought I would at least make this right. Sellers did not sell her did not put the item with the other items I purchased. She is 100% right. I messed up. We gave her a free copper heart. It was a it was a giveaway, and it was supposed to go in her box, and somehow it did it didn't make it. We I don't know, I don't know how. I work with other people. I you know, when we live in a house, things get moved. I messed up. I apologize for that. And I did apologize um when she reached out to me. I can't pull that up to you, but I did say I was sorry and that I could get it to her in a next show. Um, so she said um she did not know who it belonged to. You're right. I didn't. It fell out of a box, it fell, it didn't get its name put on it. We screwed up. She is a hundred percent right. We screwed up. Then I purchased more from her during another show so she could put the item with those. That's when I messaged her. I said, Hey, do you want me just to send it by itself or would you like to come to the show and I'll stick it in something with something else? And she did, and I totally meant to do that. But here's where else I screwed up. The item that I showed her, I didn't mess, I I grabbed it and I did not even have it listed. I didn't have the dimensions and I didn't have custom shipping. So I screwed up there big time, and I regret it big time. And I think I'm getting to the point where, especially with the new mail thing coming, I'm not gonna be selling stuff anymore that's bigger than you know, maybe a picture that I could put in a picture frame and do a custom picture frame and send it by itself. But I am not gonna do what I did because I hadn't listed it, I hadn't done custom shipping, and I just grabbed this sign off and she liked it. I was so happy. I was like, this is all gonna work out great. Then I go to my box store and they do not have a box for this sign, it's way bigger than I thought. It's like 20 inches or something, I can't remember, but it's it's definitely a big long sign. And I could not get her said items that she bought and that in the sign all at the same time. I could not, they literally at my box store did not have a box to fit that unless I went to something like a 24, 20, it was gonna end up costing me like way too much money because you only have your five um adjustments, okay? So I'm gonna get to where I've screwed up and how I would like to fix it, but I'm blocked from fixing it. Okay, so um, this is Legend Designs. If you want to reach out to me, my phone number is in there. I really do go above and beyond, and I hate the fact that this happened to you, and I hate the fact that you're mad at me about it. I hate the fact that I got a one-star review, and I hate the fact that you blocked me. I know I can't change your mind and and control you and and push the, you know, and change, you know, the the speaker, if you will, to a different volume here in this relationship, but I really, really, really wish I could make this right. Um, so anyways, I screwed up, I couldn't get it in. I thought, you know, it would just be, hey, could you just she's another seller, hey, could you just cancel that one part of it? I just wanted her to take that out until I could get hold on to it and get it to her another time, find a box so my shipping wouldn't be late. I was trying to communicate the best I could. Maybe I dropped the ball there. I can't see my messages. If I could, I would read them to you guys. But long story short, instead of her just canceling that one thing and getting her other two items, she canceled the whole order. Okay, that's fine. It's up to her to do that, whatever. I accepted all the cancellations for her order, and I was like, okay. Um, she said, so here's where I'm at. She said, seller did not put the item in the in in with the other items I purchased. That that was the copper giveaway that she was supposed to get. She didn't know who it belonged to. Oh my gosh, I I you're right, I screwed up. Then I purchased more from her during another show so that she could put this item with those. Then she couldn't find a box. Quotes, she's writing my quotes here, and I did say that. I didn't know who it belonged to, and you couldn't find a box. I guess as a seller, that's never ever happened to you. I'm shocked. I know lots of sellers that mess up, but maybe, maybe you're perfect. I I don't know. Um, then she could find a box, she couldn't find a box for the sign she sold me. She asked me to cancel, cancel that order. I'm still waiting for the copper heart mold I purchased from her. Well, I didn't send it to you. You you canceled the whole order, so I didn't have anything. So I was gonna reach out to you, but you blocked me, so I can't. So here's what I'm writing. I am extremely sorry. How about I pay you money for that? Because I do try to go above and beyond, and I probably and I meant to write bit bit off more than I can chew. And I have said that in this podcast. I actually took the day off the other day because I couldn't keep up with as much selling. Uh, so while you're right, I do try my best. I am human and I did mess up. Can I please send you the money so that I can keep you happy because that is my goal? Okay, so she's upset that she didn't get a I'm I'm pretty sure it was a giveaway, and that's why it didn't have her name on it. It was a we were doing some giveaway copper giveaways. I think that was the show. She's upset she didn't get it, and then she's up rightly so. I totally, you know, I get that, but I think there's also the level of how upset we let ourselves get about things that are out of our control. And I think that that's a really big thing for not her, for me, for everybody. I can't control this woman. I can't control the fact that she gave me a one star. I can't control the fact that she blocked me, basically ghosted me, and I can't get a hold of her. I can't make things right when I can't communicate. Uh, she didn't pick up a phone and text me. I I can't send her money even because I don't have, you know, I actually I probably could. I could go and get her address and send her a card or something. I might do that now that I'm thinking about that. I'll probably send her a card and tell her I did the podcast about this and I'm sorry, but I really, really think in the future she could have texted me, she could have given me a chance. She didn't. She just said, ah, the hell with her. She screwed up twice. No more. We're gonna cancel culture her. I think I get a little passionate about this, guys, because for three and a half years I haven't talked to four out of my six kids. So I'm dealing with estrangement, I'm dealing with divorce, I'm dealing with trying to make money, I am trying my very best. I'm doing interviews, I'm doing consultations, I'm doing the podcast, I'm dealing with church. We all have our lives. I could go on and on, I'm sure you could go on and on. We all have ups and downs in our lives, but I really want to tell you guys try to think of the other person. You know, I I am very, very sorry that we forgot her copper giveaway in her gift and in her first package. I told her that. I reached out, I said I was sorry. Said, how can I make this right? Okay. So now I actually think I sold her copper heart because she canceled her order and she wasn't there. And I think I accidentally grabbed it in the middle of a show when I was by myself and somebody was buying a bunch of stuff and they saw it. So I'm gonna have to give her money. I'll send it to her in a card, I'll try to do my best, but that's all of any of us can do. And I don't really think my critiquing is ever meant in a harmful, hurtful way to anybody. Although, yes, I can absolutely be harsh and I I want to do that next and switch the subject. So there's where I stand with you, legend. I will try to send you some money and a card in the mail. And I'm once again, I'm sorry that I upset you, but once again, if you read all my reviews, her little you know drop of the bucket can compared to the you know thousands of reviews I've gotten on the five stars is is insignificant. And I need to remind myself that because uh I am a type A personality and it bothers me. It it really hurts me and pains me uh that this person is upset with me. And I I know it shouldn't upset me as much as it does, but when I read this, I just wanted to start crying because I I didn't want to upset her, and I didn't want to get a bad review, and I am trying my best, and it just makes me really upset, and it makes me just go, you know. My first instinct is to just go the hell with this. I just don't want to do this anymore. It's so hard right now. That's my first instinct, and I have to pull myself back and go, no, there's other people who appreciate me, there's other people who reached out to me and I fixed the problem or I'm dealing with the problem, you know. Anyways, I'm gonna tell you the next person, and I'm gonna tell you who she is. I'm gonna tell you how she did send me grace and how the communication worked and how we're working on the situation. So I had this huge show the other day, and there was hundreds of people in there. It was like almost 200 people or something. And um, this girl, um, she came into the the show, and I love her. She's a great seller, she's so funny, she's so nice. And um, anyways, her name is chaotic underscore coop ch underscore coop. Okay, so here's what happened with her. She ended up buying this giant chicken. Okay, guys, once again, I think I'm just gonna start selling smaller stuff because this is two times in one week that this has happened, but here's how it could have gone differently, okay. Um, I I this is yesterday at 1235. I messaged her, hey there, babe. I want you to let you know I went to the box store because I paid $350 for boxes the other day, guys. I buy nice brown boxes, they're really good quality. They get where they're supposed to go, and I go to a specialty box shop. It's called Half Price uh Boxes in Katy, Texas. It's between like not far from Mason. Okay. So if you're in this area, that's where I go. It's uh um, so I spent 350 bucks there. So I had to take her chicken that has actual real feathers. It's um an old school thing that they used to do where they would take a um foam uh insert and then they took real chicken feathers and put it on. It's it's an awesome thing, and I sold it for only 40 bucks. So she got a hell of a deal. But um, anyways, here's what I wrote. I wrote, hey babe there, babe. I wanted to go to the box store and get you a box, but I'm worried about shipping, so I decided to go get another box and and make it right because you know you could put a lot of padding, there's all these different formations you could do. You can cut the box, there's so many things you could do. But I wanted to make sure with this chicken that it was a box within a box or a really big box that it had tons of stuffing because it's extremely delicate and I really try to pack well. And so I I sent her a picture of how much it was gonna charge me to send this said rooster because my five allotments are gone. It the total, here's the picture: 48.54. Now, mind you, I sold her the chicken, sold her the chicken for 40 bucks. Okay. But to get the said chicken to her is going to cost me 48.54. Is that what I said? 54? Yeah. Um, so almost 49 bucks. She's another seller, so I reached out to her. I sent her this information and I said, Girl, could you do me a favor and cancel your order and I can hold it until I have some credit and it because it's trying to pay charge me much more than you even paid for it. I had such had to get such a big box. The box, the only size that this would fit in that my box store right now currently has is a 22 by 18 by 10 that would fit. Now, that's a huge box, guys. 221810. That's the only size box I can get right now. Now, did I know that this was going to be an issue and a problem? No, I had no idea. Once again, doing the best with the information and the supplies I have. I had no idea. She wrote, How do I cancel? I gave her all instructions. Instructions on how to cancel. And I said, Thank you so much for understanding. I really appreciate it. She said, My pleasure. I don't blame you. That's insane shipping charges. So, what we're gonna do, she's gonna work with me. I'm gonna hold her chicken. I'm gonna try to find a better box. I'll put it in the buy it now. She'll be able to get it. It all works out. She chaotic Coop is happy. I'm happy. It all works out. And that could have happened with legend had she not blocked me. I'm I'm still hoping that she will receive, you know, cash in the mail and a card and accept that. I can't once again, I can't control her. She might be mad about the things I said or the fact that I'm doing the podcast. But once again, she made it public and I felt like I had the right to um talk about it and really employ you all to just give the seller a chance because I know I do consultations with people and I hear this, you know, especially with giveaways, and I've talked about this before. You give away something and somebody gives you a bad rating. I don't know what category that's in. That doesn't really happen to me. Um, but I just think you guys need to be thinking of how others are gonna receive it. Like I said, I am very, very sorry what happened, and I I wish I could make it better. I'm gonna try my best to make it better, and I think you guys should all try to do that. So there's the two scenarios. One went really bad and wrong, and I get that the first one had two problems. I I get it, I get it, I get it. I'm sad about that. The second one, it was one problem, quick fix, no big deal. So you're right. She just happened to have two human faulty things happen in one time, and she could have chosen not to cancel the whole order, too. So I think that was a miscommunication somewhere in there. But like I said, I can't go back to those messages because she's blocked me. And I once again have told you guys time and time again, don't block people unless there's a real need. I block people that are, you know, selling Playboys because I don't want to see girls' pictures, you know, spread eagle when I'm shopping in the middle of the night. That's just not my thing. And um, if somebody's cussing a whole whole lot, and I was actually in a show, an estate show, and I saw I am this is my critique, as she says. Um, and I say this and I have no problem saying it. It's my opinion. I get an opinion. I that's I you want a podcast, you can you could have your opinion, you know. Um, but I went into this sale, it was a husband-wife team, and uh I saw something, I I bought it. I was like, great. Well, if I buy one item, I'm gonna try to buy more because of the shipping, it just works out. You get better deals, the shipping gets better. You why not help the people, whatever. So I was like, I'll stay and try to wait. The woman was saying the F word, I kid you not, during the pro, and I'm not making this up. Um, I if you message me, I'll tell you what is. She probably said the F-word with adjectives at least 30 or 40 times while I was in there for less than 10 minutes. Uh, maybe seven or eight. It was really, really hard. Even her husband was like, shut up, stop saying that. I don't know if she was drunk, I don't know if that's her regular verbiage. I just was like, oh my gosh, I could not stay another minute. And I think I probably blocked them because I don't want to get back in there, see something cool, and be stuck listening to that as I'm trying to buy another item. I do, I was just like, oh my gosh, I can't do that. Now, maybe Legend feels the same way about me. Like she just cannot handle me, and that's fine. Um, and it's it's it's terrible. I don't cuss, I try to give good deals, I do good shipping, I put candy in there, I go above and beyond, I talk. I think there is a difference between that woman, uh, you know, cussing up a storm and you know, being kind of rude to people and her arguing with her husband and that whole drama scenario situation and what I did. But, you know, everybody has their levels of tolerance and what they're they can handle, and maybe that's just where she's at right now. And so I don't know. Um, but I that's the only reason I block. And I think we all have our choices and our decisions, but I definitely think if you're having a misunderstanding or an issue or whatever, always go to the person before you go to whatnot, always give the seller a chance, like give me a minute. You know, she didn't even give me a minute to respond. Uh, she blocked me before I even had that. So um try, guys, just try, is all I'm saying with that. And um, okay, what else? Whatnot went down on Wednesday, and since then, a lot of things have been a little wacky. Um, some people have lost listings. I think I lost listings, but I don't know how many. Um, somebody told me they lost 50. I don't know how they kept up with that, but it's that was one of the issues. Also, another area when I went to go look at my tips, I couldn't see the the latest tips. I could only see five months and back because I like to go in and thank the people who have tipped me and appreciate them, and I wasn't able to see that. So that was another weird thing. Um, there was a few other I I cannot remember. I actually did a shorter podcast and it was like 15 minutes while I was putting my makeup on the other day, and I gave the list of all the things that happened. But it is an unfortunate thing when this happens. Um, when whatnot shuts down. I was in the middle of a show, and then I was like, What happened? What happened? And Sarah was here with me, and we were trying to figure it out, and we had had some people who had boosted, and the show was going really well, and everything was wonderful, and then next thing I know, it's down, and then everybody else is saying, It's it's down, it's down. And so once we got started up again, I we had momentum. But I think that a lot of newbies probably, if that happened to you, I don't know if you were doing a show on Wednesday or not, but if it ever happens to you, I think a lot of people just get frustrated and irritated and they don't try to get back on. This lasted less than 10 minutes, I would guess, somewhere around there. I didn't look at the clock, but um, we went back on, and unfortunately, when I went back on, I was in such a rush that I didn't put my giveaways in, and I try to do at least 10 to 15. If somebody raids us, we do a giveaway, and uh that wasn't up, and so I felt bad about that. But uh, you know, once again, human doing the best you can, and uh so I I think that uh if that happens to you guys ever, if you're in a show and whatnot just crashes, because this is definitely not the first time, and I I bet your money it's not the last. I wish they could fix the little issues in the situations. Oh, I remember what the other one was. Um, one of my items on my computer kept saying it could go, it could go. But whenever I scanned the tag, it said it said it was canceled. And I was like, wait, I didn't cancel it. So I meant reached out to the seller. I was like, Did you cancel? She's like, No, I didn't cancel. And so then I made another uh you know label for it because I was like, Well, maybe it's just the label, something's wrong, whatever. And that didn't work either. So then I reached out to whatnot. Finally, after about two days, they got back to me, which upsets me because that affects my shipping rating. I wish somebody would be there to actually help you and you weren't talking to bots and back and forth and back and forth. But I ended up getting it going, but it was very weird, and so I think after whatnot does this, whatever, we all call it glitching or whatnoting. And um, it's it's a little on the frustrating side, but hopefully they're fixing things. I'm gonna probably do a deep dive and look into that and see what's going on, anyways. I still have tears in my eyes because I'm so sad and disappointed about the situation. I'm I wish I could do better. I wish I could be perfect. I wish I never disappointed anybody, but alas, I'm going to. You're going to. We're we're human guys, we're failable, and you can only do the best you can, and and that's it. So I am with that being said, I'm gonna go to some estate sales today. I'm gonna list some stuff today. I'm gonna have a show today. Um, I'm gonna try my best again today, and I'm gonna try not to let this upset me too much, even though it really, really does. Um, I think, you know, and and as women with hormones and menopause and lack of sleep, I've been getting really bad sleep, even taking my sleep medicine. Um, you know, we can have better days than the others, and and sometimes things hit us harder than the others. And I think right now, just where I'm at, uh this one hit me hard. So, um, anyways, once again, legend, I apologize. And I would really love for you to unblock me and hopefully reach out to me. And I would like to be friends, I would like to resolve this, and um, like I said, I only have so much power. Um, all right, guys, I think that is it. That's really what I'm talking about. Grace and the right way to handle it, and what happened with whatnot, and uh just where I am. Um, just try to keep coming and bringing it. The other thing I will say is Blaziken Bunny, who I absolutely love. We had a great interview and I was about to drop it. It was on the 13th, and I had technical problems. Once again, human, dang it, dang it, dang it. It was my first time I've ever done an interview, and we were unable to save it and record it. I had my button on silence, and I did not realize, so um, we could not go back and retrieve it. So we are going to schedule that for the future, and uh, she is the next interview coming up, and I've got a few more other interviews coming up, and I I love the interviews, guys. It's not as personal, it's not as raw, um, and it's a lot of fun. So if you don't like this episode, please give me some grace. It go listen to some other episodes. There's a ton of series, there's a ton of different uh types of shows, more helpful. Um, so I just I do this to be raw, to be real. Um, I know some of you listeners uh like this, so I'm I'm gonna keep doing it. I hope you guys are having a great weekend and uh take care. And if you know legend, tell her to unblock me, tell her to call me, and we'll talk to you guys later. Bye bye.