Regen On Purpose

Episode 8 - What We’re Getting Wrong About High Performance

Karen Gray Season 1 Episode 8

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0:00 | 6:43

What We’re Getting Wrong About High Performance

A lot of what gets labelled as high performance in organisations today is not actually sustainable performance.

It’s people coping really well under pressure.

In this solo episode, I reflect on what I’m noticing across delivery, transformation, and leadership — and why we may be rewarding the wrong signals.

Because being constantly available, always stepping in, and somehow keeping everything moving might look impressive…

…but it can also hide strain, dependency, and systems that are relying too heavily on people.

In this episode, I explore:

  • why performance is often misunderstood
  • how “coping” gets mistaken for strength
  • what real high performance actually looks like
  • why sustainable performance matters more than ever

If we want stronger organisations, better delivery, and healthier teams — we need a better definition of performance.

SPEAKER_00

You know, something I've been thinking about a lot recently is how we use the phrase high performance. But I'm not always sure we mean the same thing when we say it. Because in a lot of organizations, what gets labeled as high performance is often just people coping really well under pressure. And those two things are not the same. And I think that distinction really matters. Because if we keep rewarding the wrong things, we end up building organizations that look successful on the outside, but are actually much more fragile than they seem. Hello and welcome to Regen on Purpose, where we explore regenerative leadership, delivery, and systems that strengthen over time. I'm Karen Gray, let's begin. And I see this a lot in delivery, transformation, leadership, really anywhere where there's a lot going on and a lot being asked of people. Because what tends to get praised is the people who always step in, the team who sometimes keeps everything moving, the people who are always available, always responsive, always on it. And on one level, this is valuable, and of course, but I think the question we don't ask enough is at what cost? And just because someone can keep going doesn't mean the system around them is healthy. And just because a team is still delivering doesn't mean the conditions are sustainable. And I think this is where we start to blur the lines between performance and over functioning. You know that thing where people become really good at carrying, complexity, pressure, ambiguity, broken handoffs, unclear priorities, and over time just assumes they find they've got it, they're resilient. But often what's actually happening is that they're overcompensating. They're absorbing things the system should be holding, and because they're capable, the problem stays hidden. That's the bit I think it's really important because strong people can make weak systems look like they work. And that's often where organizations get misled. I think a lot of workplaces still reward things like being constantly available, moving fast at all times, saying yes to everything, staying calm while carrying too much, being the person who always sort it out, and again understand why that gets seen as valuable. But if that becomes the benchmark for high performance, then what we're really rewarding is strain, not strength. And those are not the same thing, because strain can look impressive for a while. It can even produce results for a while, but over time it creates all sorts of things underneath the surface fatigue, dependency, less thinking, space, less adaptability, and ultimately less real capability being built. And sometimes you don't see that until something changes. Someone slows down, someone leaves, or someone just stops compensating, and suddenly everything feels exposed. So I think real high performance actually looks quite different and maybe a bit less dramatic. It looks more like clarity, consistency, good decisions, a better pace, and less unnecessary friction. And honestly, it often looks quieter. Less firefighting, less chaos, less dependence on heroic efforts. And I think that's important because sometimes the healthier systems don't look like the most exciting, but they are the ones that perform best over time. And for me, that's the real test. Not just can this team deliver under pressure, but can they perform well without constantly paying for it later? That's a much more interesting definition of high performance. And I think this matters for leaders too, because one of the questions I think leaders really need to ask is what are we normalizing here? Are we normalizing constant urgency, overloaded calendars, people quietly carrying too much, teams surviving rather than strengthening? But if we are, then we might be rewarding visible output while quietly eroding the system underneath. And that's not a sustainable model. It might get results in the short term, but it doesn't build something that lasts. So maybe the real shift is this. We need to get a bit more honest about the differences between visible performance and sustainable performance. Because they are not the same thing. And if success depends on people constantly stretching beyond what's reasonable, then the system may be functioning. But it's not actually healthy. And I think the organizations that will do best going forward won't be the vastest. They'll be the ones that know how to create the conditions for performance that can actually hold. And that is a very different thing. But ultimately, this isn't just about performance. It's about conditions we create for people to do their work and whether those conditions actually strengthen over time. That's what regeneration looks like in organizations. If you found this useful, feel free to share it with someone who's navigating this in their own team or organization. And if this is something you're seeing in your own environment, I'd love to hear what's coming up for you. Thanks for listening, and I'll see you in the next episode of Regen on Purpose. Thank you for listening to Regen on Purpose. Sustainability is a starting point. Regeneration is the natural progression. Until next time, design for strength and start building what lasts.