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Shift: Conversations on Innovation and Improvement in Canadian Health Care
Welcome to Shift! A podcast dedicated to exploring ideas, projects, practices, and policies that are reshaping the future of health care in Canada. Each episode delves into the dynamic world of health care innovation, featuring insightful discussions with leaders, thinkers, policymakers, researchers, and direct care practitioners who are driving change and finding solutions to enhance health and health care.
My mission is to illuminate the challenges and celebrate the breakthroughs that are redefining Canadian health care. From ground-breaking technologies and policy reform to grassroots initiatives and patient-centric approaches, we aim to uncover the stories behind the progress. Join me as we navigate the complexities of health care transformation, inspire meaningful conversations, and foster a community committed to improving health outcomes for all Canadians.
Whether you're a health care professional, policymaker, or simply curious about the future of health care, Shift provides the insights and inspiration change makers need to stay informed and engaged.
Shift: Conversations on Innovation and Improvement in Canadian Health Care
Relational Service Design with Dennis Vergne
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In this episode, Kyla sits down with Dennis Vergne, a systems improvement consultant based in London, to explore the concept of Relational Service Design and why it’s critical for transforming public services. Dennis shares his journey from a youth recreation worker in the Netherlands to consulting on complex service systems across health care, social care and the prison system. Together, they discuss how factory-logic thinking has infiltrated human services, the problems with fragmentation and practical ways to shift towards more relational, human centered approaches.
Guest Bio
Dennis Vergne is a systems improvement consultant and co-owner of a UK based Consultancy called Basis Ltd specializing in transforming public services.
Resources Mentioned
- Relational Service Design
- Burrtzorg Model: Self Managing Nursing Teams
- School of Moral Ambition
- Viarpi Cartoon
Do you have a innovation or improvement story you would like to share? Contact Kyla at shiftpodcastcanada@gmail.com. Follow us on Facebook or Instagram.