Rachel Kleine: Giving Engines Help Power Hope Center Indy

Welcome to the Hope Center Indy Podcast. You’ve heard us mention the Pastor Nolen phrase ‘giving engines’ throughout this season—businesses built right here on campus that employ residents, generate income, and fuel our mission. Today, you’re going to meet the woman that helps lead this vision: Rachel Kleine. As a seasoned business owner and strategic advisor, Rachel helps the Hope Center build sustainable businesses that create real career opportunities for women rebuilding their lives. Her insight, creativity, and heart for the women at the Hope Center have transformed how we think about sustainability. 

We would like to thank 316 Product Development for sponsoring this episode. We are able to produce the work that we do because of generous sponsors like 316. 

https://316productdevelopment.com/

Please support these great sponsors. 

Transcript

SPEAKER_01 0:00

Welcome to the Hope Center Indie Podcast. You've heard us mention the Pastor Nolan phrase, giving engines, throughout this season. Businesses built right here on campus that employ residents, generate income, and fuel our mission. Today, you're going to meet the woman that helps lead this vision, Rachel Klein. As a seasoned business owner and strategic advisor, Rachel helps the Hope Center build sustainable businesses that create real career opportunities for women rebuilding their lives. Her insight, creativity, and heart for disadvantaged individuals have transformed how we think about sustainability. We would like to thank 316 Product Development for sponsoring this episode. We are able to produce the work that we do because of generous sponsors like 316 Product Development. Please support these great sponsors. Before we jump in, I want to personally thank Jake and the team at 316 Product Development. Right here on our campus, they build a business that runs on Matthew 2540. Truly I tell you, whatever you did for one of the least of these brothers and sisters of mine, you did for me. They use their gifts not just to innovate products, but to serve the mission in tangible ways. Jake would never ask for recognition, but we want to give it. Your partnership allows this work to continue, and we're grateful. You can learn more about 316 Product Development at 316Proct Development.com. Rachel Klein, co-founder of the boutiques.

SPEAKER_02 1:37

That's right, yeah.

SPEAKER_01 1:38

Plays such a big role here at Hope Center. Oftentimes it's one of the first things that people see. Their first experience of the Hope Center may be a delicious cup of coffee.

SPEAKER_02 1:49

We hope so, yeah. That'd be great.

SPEAKER_01 1:51

And and it's changed a lot. But aside from the boutique, and we'll definitely get into all of that, you play another big role within the executive team here.

SPEAKER_00 2:00

So I'm privileged to be able to sit on the the executive team, the board, and really they just wanted someone to be able to fill the seat for the businesses. Actually, it was my brother David that invited me to join, and he had kind of placed that vision of we need someone that's going to be able to represent our businesses and be able to bring the input, bring the issues. And um, you know, so that just basically entails we do our L10s, which I'm sure, you know, that's probably been talked about, but we just have weekly meetings and we get to bring our issues, our to-dos, and we just kind of get a dive in together. And it's vision casting and, you know, just kind of some projecting and where we want to go and the path and how we're gonna do it. Yeah.

SPEAKER_01 2:43

Aaron Powell The Boutiques are one of many giving engine aspects of how the Hope Center functions. You say boutiques, there's multiple locations.

SPEAKER_00 2:54

So when we first started, yeah, it we kind of just had the vision of the boutique, collecting clothing for the residents. We knew that when these ladies come, they're not gonna have a lot of belongings. And so we just honestly started as a boutique, opening up, accepting donations from the community, clothing, and then started to be like, oh, well, this is this is really working. So let's kind of keep expanding on that. But now when we think of the boutiques, it's really just redefined as a business. So kind of re-rebranded, relaunched, you know, redefined. It consists of three boutiques and two coffee shops, a greenhouse, the um wedding barn. And so, well, mainly, yeah, we like to say the boutiques, but uh, you know, it is a little bit more a single than that.

SPEAKER_01 3:40

There's a lot to that.

SPEAKER_00 3:41

Yeah, yes. So obviously when you come to the Hope Center, the we tell people there by the flagpole and the steps, you know, you're gonna open the door. It used to be a locked facility, but we've got it handled now where it can be unlocked during business hours, and people are able just to come in and then you, you know, you're kind of greeted, hopefully, with some friendly faces, but the coffee shop and shopping, and we have our big main location here at the Hope Center. And then we also have one on 52, just a little bit farther east in Morstown, and we're right next door to the post office and the copper kettle, so you can't miss us in Morristown. We have a coffee shop there. The boutique is a little bit smaller, obviously. And then in Greenfield on 9 and 40, they're at the intersection, kind of caddy quarter from the courthouse. We have another location that the Greenfield location is primarily thrift, so it's a very large thrift selection. No coffee shop in that location, but also a little bit of new, all the giftables. But our residents get to kind of take shopping trips to our greenfield location. So it's kind of nice to have a location off-site with all the thrift, so our residents can kind of plan a shopping day and they get to, you know, select their clothing for free, but it is kind of a nice little outing for them. So that's kind of where that take place.

SPEAKER_01 5:01

It is. I remember it started out in one room off to the side, and then you look at it now and it covers the entire entryway. That's a big I don't know what the square footage of of that area, but it and it's full. It's full of awesome things.

SPEAKER_00 5:16

Yeah, I know. We just keep expanding and depending on the time of year, you know, we're busting out of our seam the seams in Christmas, and then other times, you know, we'll try to rearrange a little bit and have room for some seating or whatever. But we try to use the space really well. And when we go to markets, people are like, Well, how big is your boutique? And we're like, No, it's actually probably one of the largest boutiques in the state of Indiana. It's it's huge. Yeah.

SPEAKER_01 5:40

It does, yeah, it covers that whole area. And over the course of time, as it's changed, what you are able to offer has changed. It started out thrift and just expanded almost you come back and it's different.

SPEAKER_00 5:54

Yes. And actually that's what people say a lot is you guys have moved it around, but we do try to keep things looking fresh. And, you know, people think it's new when you move it to a different spot. But, you know, I would say right now, especially just having that options for our customers, you know, we like to say something for everybody. And so it's kind of nice when you can come in and you find a name brand jeans that you would see in the mall and other, you know, boutiques and other locations. And hopefully, like our overhead isn't quite as high. So hopefully, you know, we are a little bit under, you know, we're typically $10 to $12 cheaper than most malls, same branding. But then you can also find a $7 thrift to complete your outfit. So that's that is um something that our shoppers, I think, really do like the opportunity to buy new, but then also they everybody likes to check out the sale and thrift racks. And then it's just we can the market as far as like giftables, because we'd have a lot of people come through. Maybe they were a little bit older, and they would just be like, Oh, my daughter would love this, or my granddaughter would love this, but you don't really have anything in my size, or so then it's like, okay, well, grandma wants to buy a candle, or grandma wants to buy some earrings or a notebook. And just recently we started carrying different lines of Bibles, and people are just loving that. So, you know, there's not really that family Christian bookstore or Zondervans as much, you know? And so people do love to be able to pick up those kind of sentimental gifts as well. And gosh, yeah, we sell anything from kids, pets, coffee, you name it.

SPEAKER_01 7:30

So giving engine. It's a word that you hear quite often. You know, you take a tour, you learn about this concept of giving engines. Explain how that works and why it's so important here.

SPEAKER_00 7:41

Aaron Powell Yeah, I think it's a a term that Pastor Hubert, my dad, kind of coined or made up. I'm not sure exactly where it came from. But it's a beautiful word. It yeah, it does feel like that's what we are. Giving engine. It's the you know, it's the little engine that could, I think I can, I think I can, I think I can. And sometimes you just really are just like, you know, chugging along. But um yeah, the idea of just trying to be sustainable. And so, you know, we could do one big fundraiser event, and we do, we do these events throughout the year, spring market, fall market, our holiday. We do like Hope for Holidays. So, you know, in the past we've done our fashion shows, and you know, so we we find ways to have like one-day events, but you really do just need that just ongoing income that just kind of does help really sustain. Yeah. So ongoing fundraisers. Every time you come in, whether it's a c a cup of coffee or a dress, you know, it's a give back.

SPEAKER_01 8:40

Yeah. Well, I think too, I mean, you take a look at some people for the very first time before they even learn what the Hope Center is, they may come in because they hear, oh, there's some great things here, or or come in to get a coffee and a muffin and and whatever that may be. And lo and behold, you start to learn that it's a lot more than just a store.

SPEAKER_00 8:59

Yeah. I mean, we I had a lady, I was working out front this morning, and I had a lady come in and I was like, Welcome, welcome in. And she said it was her first time. She's like, I keep seeing it on, I don't know if it was Facebook, some social media platform. And she said, I keep seeing it, and then I just keep driving by. And she said, Today, I thought, I'm turning at the light, I'm coming. And she was like, you know, just really loved it. And so I just kind of gave her the layout. But you hear that so often. It's like, oh, I just saw your sign, it says coffee, or saw you guys, saw a post on Facebook. And so I do think that those are great exposures that are kind of drawing people into the hope center. And they're like, Oh, I had no idea. What is this place? What do you guys do? My friend would love this, I've got to come back. And that's really what we want, you know. We would love for people to just come check us out, come see, come shop, bring a friend. We're a destination location.

SPEAKER_01 9:52

So Oh yeah. Well, and I live very close to here, and so many times I come down and either to meet someone here or whatever, get a cup of coffee, or sit down and, you know, do some work or whatever. But it's a very relaxing, inviting place to come.

SPEAKER_00 10:08

Yeah, I I certainly hope so. I always feel like for us that we're doing the hustle and bustle because we're working and moving and, you know, deliveries and all the things. But I really do, we pray that that's what people can come in, sit down and find some rest and some peace. And, you know, there's some a lot of natural light in that front sitting room, so that's nice. But one of the things that like I love about our coffee shop is we do have the homemade syrups. So it is a very clean cup of coffee. Oh yeah. And uh those homemade syrups, they kind of spoil us.

SPEAKER_01 10:39

Yes, they do. The opportunities that the residents here have to learn skills, retail, everything that goes into a business, our residents get an opportunity to work here and make money.

SPEAKER_00 10:55

Yeah, it's actually just so beautiful the way God has laid out the path and it, you know, start with thrift, just start collecting the clothes and then showing us how this could be a great give back, ongoing. So then the boutiques kind of expanded. And then when it was kind of to the point where it was like, gosh, we're gonna have to hire some people, then we had some residents at the point in their journey where they they're looking for work. And I think we had talked a little bit about you need a job to get money, but then a lot of times you need a vehicle to get to the job. And it was just so beautiful how they were here on campus and we had on-campus jobs, and so God uh helped with that transportation issue, kind of overcame that because it was just perfect the way that that has worked out. And so I would say at Redefined, we try to be very trauma informed and help our residents through the adapting to work life. Once they reach a stage in their programming, they're able to start shadowing. And I think that shadowing process is really good for them just to get their feet wet and just follow along and see the different areas so they can shadow cleaning in the kitchen. They can, you know, obviously shadow in the greenhouse if we're open, in the boutiques and the coffee shop and just kind of see like what's their interest. And then they're able, after their shadowing, to come in for a job interview, really. So it just kind of cracks me up how nervous they get. And I'm like, guys, we've been shadowing already, you know. But it is, it's a good experience for them to be able to put their resume together and, you know, come in for an interview. And then if and when they do get hired in that stage, then it's kind of honestly just, yeah, the skills they're learning, they're pretty basic skills, you know, as far as like tagging clothes, hanging, steaming. But then it's the soft skills that you get when you're doing the interactions with customers and interactions, you know, with your coworkers and all of the challenging that we have in day-to-day life, you know, um, just interacting with people and different issues and problem solving and just the different things that come up. So it's beautiful, honestly, when you get to see just the different uh, I guess, skills, but it's mo it's mostly just the growth that you see in them and their confidence as they are able to perform tasks and um And get more comfortable with yeah, yeah. Just the g the growth in the confidence and trust is it's it's great.

SPEAKER_01 13:22

Yeah. So the the residents here do not pay to go through the program. They're are able to eat and live and and so all of those things are are taken care of. And they get an opportunity to work and get paid for that work. That's right. Yeah. And and it gives them an opportunity to learn, okay, they're accumulating money and savings accounts, what are they working towards, you know, that type of thing.

SPEAKER_00 13:45

Yeah. So I do think that a lot of a lot of the issues is just trying to become independent, and that is hard. A lot of our residents don't have a huge support system behind them. And and sometimes that's just what they need, a little bit of a support so they can get going. And when they're up able to graduate our Take Heart residential program, and there's the hope community that they're able to live here on site and work off-site, they're able to work while in Take Heart. And so that's that's really nice. And they can start setting those goals. I think it was just a little before Christmas, we had a resident worker tell us that she had a goal of saving $5,000 and she just hit that goal. And we were able to celebrate with her because, you know, we know that that's once you're on your own, that's not gonna go far, but it's a start. It's a start to get her a car. She can continue to live on campus and work. But, you know, it's part of that independence because if you have a car, then we love them to work at Redefined, but we're a stepping stone. This isn't their permanent job in years to come. So for sure, we're hoping to help build their resume, help them build their bank account up so that when their time here at Hope Center is complete, then they're able to, you know, take their wheels, take their car and take their savings and and start building that life, find that job that they really, you know, their dream job or what they might want to do.

SPEAKER_01 15:10

Well, it's such a big part of the process. Not only is it a way that the Hope Center can help fund a lot of what takes place here as a whole, but having that opportunity for participation and you name the word independence, being able to and be able to see, you know, as that money accumulates, that was that's work and effort from them. Yeah. And and they were able to to put that together. It wasn't given to them by any means.

SPEAKER_00 15:35

Right. And I think like we've had another hope community resident, you know, be able to save money and buy a car. And she's extremely proud about that, you know. It's like, yeah, this is my car. I worked hard, got the money, and that's big. It's huge. And then she's able to enroll in in some schooling, and then now she has the car to get to her classes. And so it's like actually being able to take control back of your life and do what you were wanting to do. Yeah. So hopefully we just continue to see more and more of that, those stories that as redefined continues, you know, that's helping them gain the skills and the savings to be able to continue on their path of independence.

SPEAKER_01 16:17

Yeah. So tying in with your role as founding this organization as a giving engine and your role being on the executive team, uh, it all just flows together, doesn't it?

SPEAKER_00 16:28

Yeah, it kind of does. I I do love when it's like, look, we're just gonna talk about what you do. And I'm like, I don't know what that is, actually, but day to day it's it's different. But it does, it's just wonderful. I'm not a kind of sit at the desk type of person and do the same thing over and over. So I definitely love the f the just the diversity of this job. Like this morning I was, you know, working in the back on our little printing press that we do, and with the, you know, as it's just another job that we've kind of created for our residents to be able to learn another skill.

SPEAKER_01 17:02

And yeah, talk about that because Todd had mentioned that he's he gets his shirts done now. How did that come about and what do you see that doing?

SPEAKER_00 17:10

Yeah, it's just kind of crazy, really. So Todd Jordan, you know what Jordan canine detection, they do all their training here and he kind of came to us and said, you know, uh, so I order these shirts every time they do a training, and I'd love to do it for you guys. Have you thought about ever pressing shirts or how would that work? And, you know, you you hear people that press. You and everybody knows somebody that's doing some printing and it does sound like some hard work. But at the time it was something that we thought, sure, let's kind of see what that looked like. And it was a small investment as far as us to be able to get a press here to be able to do that. And we had so many residential workers at the time, we were looking for jobs. So we were trying to create a job here in-house. So we bought the press, and my brother-in-law actually had like the printer, so he was able to kind of print some of the jobs, and we basically just started with Todd's logo and stuff like that. So we would outsource and buy the the transfer, and then we would be able to print it. And so it was just another way what's the transfer? So it's it's called direct to fabric or direct to garment transfer. So it's kind of like the sticker. It used to be that's the type of printing or press that we that we do. So I think that it's more of a it's not like a vinyl sticker, but yeah, it's it's the it's the actual transfer that then goes onto the shirt. Gotcha. So yeah. So we were able to buy that and then have the press, and then we were just, you know, pressing shirts ourselves, which again, it's just like, what are we doing? What's being outsourced that we can do in-house. Oh yeah. And so then there was a connection that Todd has, obviously, with our rescue. And so we had some of their group in and they were just like talking about how our process works right now. And I was like, well, we don't have the printer. So if we could print those transfers ourselves, then yeah, we could do a lot more work. But right now, that's just not the capabilities. And so we had just kind of talked about just needing the printer. The printer's $20,000. So it $20,000, $25,000. So we actually were able to secure that grant and our rescue funded that for us. We were letting them know like this is aftercare work. They were wanting that to be able to support jobs towards aftercare. And I was like, no, this is exactly what we're doing. And so it was it's really cool. So right now, you know, there's a a big learning curve for me as far as like the graphics and it has to be all done on the computer. Then you send it to the printer, then it goes through like this little powder shaker, and then it goes to the oven and bakes, then it has to be cut, and then you have to order your t-shirts, and then it's gonna be pressed. So it there it is uh that's a whole process. Oh, yeah. And so there's a there is a learning curve there.

SPEAKER_01 20:02

But it's a skill set to teach.

SPEAKER_00 20:03

It is, it's a skill set to teach. So honestly, when it comes to like Sarah Blair and I, my partner in this business, she's co-founded, redefined alongside of us. Honestly, it's one of those things where it's like, we don't know how to do it, but we're willing to learn. And then as soon as God send us the who that might want to do it, we're like, great, yes, here, you know. And it's just kind of wonderful how how that's happened before, just even with like the bookstore that's on campus, you know, and we said yes to the bookstore.

SPEAKER_01 20:33

They got it in, and then and I went for the very first time a couple weeks ago. That is so awesome.

SPEAKER_00 20:40

It's just it's crazy, you know, that we just have like our own little bookstore library over there of thrift books.

SPEAKER_01 20:46

And it covers a big area too. Yeah.

SPEAKER_00 20:49

Just, you know, it's empty space in building three, and it's not perfect by any means, but it it's clean and looks nice and bright. And uh, but you know, it was right about that time then we had a resident come in and she loved books. She just loved books, and that was her happy place organizing those books. You know, she used to spend a lot of hours down there, and she just felt like that job God sent just for her. And I thought that that was just beautiful that she was able to really take ownership of that in that time, and God's timing was just perfect for her as far as um, you know, being able to help get it all set up and get organized. And so, you know, the same thing with the printing room. It's like we do have some residents that were very interested in that, you know. Not everybody loves being up front in customer service. And so being in the back and being able to work kind of more production. We also are able to kind of pour our candles back there as well. And so just doing a little bit more of what I consider like the wholesale work. And so we're able to press the shirts and sell them out in the boutique. And we also just took our first order of being able to take in an order from. For others as well, which is a little scary. So I'm just Oh yeah.

SPEAKER_01 22:03

But I can see right now I'm visualizing. I mean, how many businesses, if they knew that they could get their shirts printed here, would give that opportunity.

SPEAKER_00 22:12

Yeah. So we're excited about it. And we're in the works of hopefully being able to get a a more automated press. Yeah that dual head so that we can start to do that. Because now our printer, I mean, we've got a great printer. So we just kind of got to get our operation up and functioning to be able to do that because that's another giving engine, but it's also creating a skilled work. It's all exciting. It's a little scary, honestly, when we're feeling like we're responsible for the machine itself and learning that. But God has been so gracious to send people that want to help us and teach and we learn and um yeah, keep moving forward.

SPEAKER_01 22:51

You know, if you look back and reflect from the very beginning and to see what God has done in so many different ways and how He uses each and every one of us in different capacities. Reflect with me on the transition if because it's, you know, what, nine years?

SPEAKER_02 23:07

Yeah.

SPEAKER_01 23:08

Nine years of transition and progress and momentum within that nine year plus time period, all the challenges, you know, that have taken place. And there's frustrating times, and then lo and behold, that's right.

SPEAKER_00 23:22

And and then God shows up and then we celebrate those. But that's something that's like here at the Hope Center or at Redefined, you know, we celebrate the small victories. Because sometimes that's what you have are those small victories in really heavy situations. But then six months goes by and you realize how faithful God was, and you see growth in the business, or you see growth in the the residence or even in ourselves, you know. It's like, yeah, I I've said faith over fear, but it's like when you open your doors and you go to market and you spend all this money, it's like, oh boy, I hope, I hope it sells. You know, I hope, I hope we can uh, you know, hit our hit our marks this week and and pay our payroll because we're basically just saying, yes, we're gonna create jobs, yes, we're gonna pay our residents. And then it's like, oh boy, we got to make sure that we have the income, the cash flow to be able to do that.

SPEAKER_01 24:21

That's important. And and the pressure's constantly on and and God you know comes through and and there's times that we get frustrated or stressed or worried and concerned. But I think that's important, I think, for people to know when they do shop here, when they when they when they come in, if it's a cup of coffee, um, a book, you know, whatever that may be, that you are participating in the bigger picture of Hope Center Indy. And it's one way that you can contribute and be a part of it is just spend some time here. There's things that you could buy elsewhere that you could buy here, and the dollars here help do a lot of good.

SPEAKER_00 25:01

Yeah, I mean, we can't thank our supporters, our shoppers enough. And, you know, whether it's a big purchase or a small purchase, it all is going to help continue the mission. You know, it's helping those ladies at work learn the skills that they need to learn. It's helping us be able to give back to the center to the cause. We have so many people in the community that donate their clothing to us. And I'm like, it's a vicious cycle, ladies. Donate your clothes, buy new ones, donate and buy. But honestly, like the amount of people that do come in and just buy a gift card for birthdays or something, they're like, I want to buy a gift card because I want my friend to be able to come back here and see what you guys got going on. Or uh, you know, I got to buy it somewhere. So I want to make sure I support you. And and, you know, we're not in competition with anybody, but we're just so thankful when people do remember us. And a lot of times you hear, you know, my dad pray that prayer, like, Lord, just place us on the hearts and minds of others so that if you are looking for a gift or um just honestly an activity for your family, we just say, come, you know, come in, get shop, look around, check out the bookstore when their greenhouse is open. Um, you know, we're getting ready to open up this spring. Like, come check out the greenhouse. We have honestly, and I know I'm one of the buyers, but we have really great brands, really great quality of what we're trying to put out there at a good at a very good price. So we don't have to charge sales tax here. So I'm like, you're already saving 7% every time you shop. Oh wow.

SPEAKER_01 26:34

You've got the boutique coffee shop, you've got the greenhouse, you've got the wedding barn, you know, where events can take place, weddings and and not just weddings, if someone has has an event.

SPEAKER_00 26:44

Yeah, we do quite a bit of open houses, especially, you know, and around graduations. We do a quite a bit of open houses. It's a big space and uh a beautiful space. It's a yeah, it's a big, beautiful space. So you can fit about 200 really in there. And it is heated, um, but there's not real real good AC, but it's such an old barn. It like kind of stays cool, you know, a little bit itself. The brick kind of helps it stay cool. So we typically do try to stay with that wedding, you know, but if people want to do conferences out there, it's the right time of year, we try to be compatible to that. I think we're having a prom in there. Oh, I could see that. Yeah.

SPEAKER_01 27:24

So well, firsthand experience. My daughter got married this last year, and we got to experience the entire thing. And it was so it was a wonderful place. Great. Wonderful place to host a reception. Yeah. Everyone had such a great time.

SPEAKER_00 27:39

Uh love to hear that. It's and it's a beautiful campus out back with the gazebo. So yeah, it's it's nice. I think when I see the wedding pictures of people that got married here, I'm like, yeah, you go from outdoor to indoor with the barns, and it's uh sometimes even the brides go out to the greenhouse if it's seasonal or whatever. But yeah, it's it's a beautiful venue.

SPEAKER_01 28:01

It it really is. Yeah. So each time that people choose to use their dollars here, it goes a long way. And and there's a number of different ways to do it. And word of mouth is everything. And and there's such a great story with this particular word of mouth aspect of it.

SPEAKER_00 28:15

Yeah. And so Well, I was just like to quote my dad, he's always like, We're doing the work. We're putting the work in. Like people might be like, What in the world? You guys got all these things going on. And but it's like we're we are trying daily, whatever season it is, we're you know, whether it's wedding season or the holiday season, you know, we we're putting the work in, and we've got so many volunteers and and faithful workers that come and support the residents because we do have that support staff around our residents, you know, so that in those stressful times, they're we're able to fill in the gaps and to kind of work alongside. And so that's the one thing that I think I'm maybe the most proud of is the fact that it does take an army and there is a lot of work being done. But we welcome and are so thankful for donations, monetary or clothing. You know, we we're just so grateful. But the fact that we're not sitting idle, we are, you know, we're we're doing the work, we're putting the work in and alongside of the community with their help and support, you know, it's it's running. The lights are on and and payrolls happening and and growth, you know, we're growing. And that's just amazing to me. Yeah. When you think and look back on things, it is just completely amazing how God can just use a willing heart, really. And then just all the people that have stepped in but with us and alongside us.

SPEAKER_01 29:41

Everyone is family here. There's just such a great family dynamics and very welcoming. And it is it is a big family here, and and the Nolans have set the stage for that. It feels great to be a part of the family.

SPEAKER_00 29:55

Yeah, I hope so. I I hope people feel that because that's how we feel, you know. That's how we feel about it. And I think that's what we get very emotional about is when you think about the amount of people that, you know, when you're a residential facility, you are spending your holidays together, your nights, your weekends. And that's I think what kind of builds that family atmosphere quite a bit, you know. There's been several years where we're here on Christmas Eve, or, you know, you walk in, they're they're having Thanksgiving dinner together. And, you know, so just day in, day out, whatever that looks like throughout the year, I think it is family. That's the way we do see each other. And it's beautiful.

SPEAKER_01 30:35

It's so real and so authentic. And I just want each and everyone out there to come take a look at what's going on.

SPEAKER_00 30:41

I think so. I think they will love it. That's why I tell people if I'm at our off-site locations and I'm like, honestly, thank you so much for coming in here. But you do, you really need to go check out the Hope Center because I think they're super appreciative in Greenfield and Morestown, where other locations are at, you know, they're support shop small, you know, shop local, and we love that. But it's like also you just don't even know how much you're supporting. So when you get to come and see the Hope Center and, you know, take a tour, but just see really, yes, you're shopping small, you're staying local, which is so appreciative. But it even goes farther than that as far as the mission and what what we're trying to support and do here at Hope Center Indy.

SPEAKER_01 31:24

Well, thank you so much, Rachel. I appreciate talking with you.

SPEAKER_00 31:26

Yeah.

SPEAKER_01 31:27

Thank you.