Episode 17: From "oh no!" to ONO: How better reporting saves thousands in claims

An accident on the road is stressful - but the paperwork and "he-said, she-said" that follow can be even more expensive. In this episode, Renee Rogers, the founder of ONO dive into why the first 10 minutes after an incident are the most critical for your business’s bottom line. 

Learn how moving from manual reporting to instant data capture can protect your fleet and your profits.

Transcript

SPEAKER_04 0:00

There are so many hidden costs that people don't realise. Two, three hundred pounds a day on top of just that repellent.

SPEAKER_01 0:06

A day.

SPEAKER_04 0:07

A day. And the reason there's friction points is because communication gaps. If we look at the driver's role, they're very focused on driving, dropping parcels, next location, next pickup. The fleet manager juggling a million things. Claim costs will reduce because of speed and data collection is.

SPEAKER_03 0:22

Okay, so that's a that's a big step.

SPEAKER_04 0:24

That's why the time is crucial. Once you leave that scene, you're not going to drive back. Any kind of nuances, any questions that you may get asked by your insurer or broker or fleet afterwards, you've got an answer for in real time. That information goes straight through to the fleet owner via email. You have fantastic clients. You really do. Ono immediately can reduce administration cost by 50%. We are minimising that so they can report within five to twenty minutes. Recycling bins, bore off.

SPEAKER_02 0:54

Okay, bore off. Do you do have a special offer for for wise clients, though? Yeah, we'd love to talk through that.

SPEAKER_04 1:01

Absolutely.

SPEAKER_02 1:02

So it's a real pleasure to welcome Renee Rogers to Talking Wise.

SPEAKER_04 1:10

Hello, Trevor. Thank you for having me.

SPEAKER_02 1:12

It's it's our pleasure, and you definitely already have won the the uh the most sophisticated name on the podcast because we've had you know we've had Dan and James and already names like that, but Renee Rogers sounds very sophisticated.

SPEAKER_04 1:24

It does, and I like it, kind of rolls off the tongue. Renee Rogers.

SPEAKER_02 1:28

You know, it's kind of like a detector from the nineties of that, you know, Renee Rick.

SPEAKER_04 1:32

You just need a Mac. Yeah. Like a Mac and a hat to rain constantly, and then I'm in.

SPEAKER_02 1:37

You're in, okay. Yeah, pretty good. So you've you've travelled up from London today. I have. Yeah?

SPEAKER_04 1:42

Yeah, nice and easy.

SPEAKER_02 1:43

Okay. No problems, you got here on time.

SPEAKER_04 1:46

And I actually didn't see any accidents en route, which is a good thing.

SPEAKER_02 1:49

Thank God.

SPEAKER_04 1:50

Because I actually count them.

SPEAKER_02 1:51

Oh, I go. Okay, I suppose it's an occupational hazard, really. Yeah, okay, there's another one, there's another one, yeah.

SPEAKER_04 1:57

Oh no, oh no, oh no.

SPEAKER_02 1:58

Oh no, yeah, okay, very good. So, oh no, give us the the origin story. How do how do you know how does it come about?

SPEAKER_04 2:05

My goodness. So I originally started in weddings. So you can imagine chore, tiaras, champagne for breakfast, strawberries, okay, women, luxury, glamour, then moved to London. And my gosh, is London expensive? So I thought, right, I need a side job alongside the wedding industry. Okay. So I went and become an administrator in a fleet who had 40 vehicles.

SPEAKER_01 2:31

Okay.

SPEAKER_04 2:32

I thought, you know what? This is quite fun. This is to the point. I loved dealing with the drivers. And within six months I doubled it. I was the only member of staff, doubled it to 80 vehicles, and then built that business up over nine years with team underneath me to 500 vehicles.

SPEAKER_02 2:48

Okay, can I ask you just something about that now? Okay, because this really applies uh to lots of our clients as they scale their business, okay? And you know, you mentioned key numbers there, 40, 80, 500, obviously. As you were scaling, okay, did you do you're about to have arrived at points where, okay, this is there's only one in A, okay, I can't do this anymore. It's too many post-its. Uh, you know, to a spreadsheet perhaps or onto a system or that. Where were the key points where you know it actually wasn't working? Because there was that point between, say, for example, in in our sector, uh, the sector that we catered from Maine and Final Mile, yeah, there's key points where if a smaller operator might be able to manage 20 vans on his own, possibly. But once it goes over that, now he needs a fleet administrator, but it's not really financially viable until he gets to 40. How about can you tell us about your experience of that?

SPEAKER_04 3:39

Yeah, and simply it worked out financially that every 50 vehicles I needed a new member of staff. And it was that kind of simple. But I did spend my time going around every single department one at a time, dealing with the fleet. And then once you solved that, moved to administration, once I'd solved that, moved to driver on boarding, by the time I got round back to dealing with the fleet again, something had changed, something had adapted, I needed to develop the process again. So it kind of was a constant kind of assessment and process narrowing to make sure that I could get as much usage from my team to deal with as many vehicles as possible. And I managed to get it so that every 50 vehicles, I would need a new member of staff, and then we would work out at where they need to fit to make this make it seamless.

SPEAKER_02 4:28

Okay, so that was it. Is it every 50 vehicles?

SPEAKER_04 4:31

Pretty much, yeah.

SPEAKER_02 4:32

Okay. And then did you find this as it went on, and did you introduce tech that changed those numbers at all?

SPEAKER_04 4:39

Absolutely. When I started, we had nothing. I turned up to a pile of parking tickets, a load of V5s, and I had a really bad scanner. I think I may have thrown a tantrum at one point and actually kicked the scanner. Okay.

SPEAKER_02 4:53

I'm not proud. Right, okay, yeah, okay.

SPEAKER_04 4:55

But I was so frustrated with the absolute headache of paperwork. We even at one point had whiteboards on the wall where we would mark down every single vehicle, who they were with, and it got to one point and I was just fed up and I said, No paper, everything has to be digital. And I ripped down the whiteboards, took everything off of like physical paper-based systems. Okay. And I made sure every single thing went online because that was the only way I was able to manage things.

SPEAKER_02 5:23

So was this like a real moment in the office? Yeah. And they revved in one day and went no more paper.

SPEAKER_04 5:27

No more. I sprayed it all myself.

SPEAKER_02 5:29

How'd that go down?

SPEAKER_04 5:31

Well, it worked brilliantly.

SPEAKER_02 5:34

Yeah. Okay. I know it did. The hugs would go down at the time.

SPEAKER_04 5:37

Nervous because people like to see things and they like to pe a lot of people they learn and they deal with like operationally in different ways. So some like to see things visually, some like the tangibility of paper, some like to log in and look at things on a system. So I had to be mindful of the type of people I had working for me and that kind of learning style and working style. So I had to come up with something that was suitable for everybody and say, look, one system updated well and consistently is better than three systems updated badly, and we're piecing together wrong and delayed data. Okay. So I had to put my foot down and say, no more paper. If I see paper on your desk, I'm ripping it up.

SPEAKER_02 6:19

Okay. Okay. All right, very good. It's interesting how you got into the detail though of trying to understand, you know, people's needs because I'm fascinated by change management and uh how it's successful change management, what that looks like, you know. So part of that for you was understanding what you how people work best.

SPEAKER_04 6:36

Yeah, absolutely. And I had a really, really fantastic fleet manager and he had worked with TFL for many years, he dealt with lots of um licensing of vehicles, but he had a very different, distinct way of working. He was German, so he was great at processes.

SPEAKER_01 6:52

Okay.

SPEAKER_04 6:53

And I knew that if I gave him the process and I need and I showed him the start point and what I needed the end point to be, everything kind of in the middle, he'd deal with himself, and I knew I'd get the result.

SPEAKER_01 7:03

Okay.

SPEAKER_04 7:03

Some members of staff need A, B, C, D, and I needed to really understand that to be able to get the best out of them.

SPEAKER_01 7:11

Okay.

SPEAKER_04 7:11

You can't put a ra, what's it, a round peg in a square hole. Yeah, yeah, okay.

SPEAKER_02 7:15

So So basically you brought in Thomas Tushel. All right. And you said that inch. Yeah, and it's all got it's all gonna work out, and he's gonna work out for him as well. Yeah, okay.

SPEAKER_04 7:25

You have to like I think you have to be amenable in a business. They my team know, even now with Ono, they know what result I need. And there's certain things that I say it has to be done like this because there's bits you won't know about as a team that I need to know. Yeah. And this is why I please do it like this. But ultimately, they do have autonomy at doing what they do, how they do it best, to provide the result that I need. And as long as I tell them that, it's um it's always some hiccups, but you just iron them out. Brilliant.

SPEAKER_02 7:56

Excellent. Right. So, how long has Ona been around?

SPEAKER_04 8:00

So, around four years, okay. I uh kind of had the idea through all these really expensive uninsured losses in my business. And when we talk about those processes that I was looking at every single time within my business, from fleet to admin to onboarding, the insurance side, I had no experience in insurance. I just knew that I had to pay it every single year. And it was my biggest expense as a company, and it was also the one thing that I felt like I had no power over. And I would go into my renewal meeting every year, I'd get told off my preview. Yes, and I would know, and I and I would know I'm going in for a telling off. Yeah. And I would then have my premium increase by 8 to 12% and be told, oh, you really must do better. But how? How do I do better? How and that's the bit that I needed to come up with a solution to help manage internally because I realized I needed to take responsibility as a fleet owner to actually be responsible for my premium. Okay. I couldn't just rely on my broker and insurer to do a good job. I had to take some responsibility. Okay.

SPEAKER_02 9:08

So And because there wasn't a system out there called Ono at the time, you decided you want to okay. Yeah. Talk to me about the first six months, first demo, you know, stuff like that.

SPEAKER_04 9:18

Oh, the exciting stuff. The bit where I would so the first kind of year, I went to every exhibition that I could with a leaflet. I had nothing. So I literally had this idea and some energy, and I thought, I'm gonna build this system. This is what I'm gonna do. And I went to every free startup show that I could, and I was back by the bins and the toilet with a tiny little pop-up stand and my leaflet, and I'd walk the room and I'd go, Would you buy this? Would you buy this? And I was looking for the nose because I was about to plunge all my savings into the business. Okay, and I wanted people to say, Nah, love, we wouldn't buy that.

SPEAKER_01 9:52

Yeah, yeah.

SPEAKER_04 9:52

Everyone was like, This is great, we would buy this. When's it going live? So that then gave me the energy to go, right, go to investors and say I have some traction before the product's been built. Can I have some money, please? Okay. And I was able to raise some money and then build the product, had a great year of beta testing with a really good large taxi fleet. And then last year went officially live, um, just over a year and a half ago, and we've got over 7,000 drivers using it now. And the buzz, the buzz as a founder, when somebody looks at your product or they report an incident for the first time, they go, Wow, this was good. Yeah. It's so much easier. I cannot tell you how grateful and how pleasing it is to have that feedback. It's wonderful.

SPEAKER_02 10:40

Okay, so you did your market research, you did it yourself, okay, and you had the handouts and everything, and then you decided to go for it. Okay. So where are you now with the with the with private hire? Are you still involved?

SPEAKER_04 10:50

Or yeah, so a key point of what I wanted to build was something that would be suitable for any fleet industry type. Okay. It's why I went to every different event. So from haulage to freight forwarding, courier, um uh fibre optic installants. Oh, right. Yeah, everywhere. Every kind of man with a van, um every event, I would go and ask, are you having the same problems? So I was able to build ONO as a universal product for any industry type of those that manage an asset.

SPEAKER_02 11:20

Okay.

SPEAKER_04 11:20

That was crucial for me for the scale of this business.

SPEAKER_02 11:23

Okay, okay. So, you know, we all know that incidents, accidents cost money, okay? Uh, but it often feels or it's always probably feels like that. It ends up costing more than they should. Like I I've never heard anyone say something like, you know, one of my drivers crashed into someone and broke their bumper, you know, and I got the bill, and I I thought that was surprisingly good value. You know, I've I've never ever heard that. So why is it? Can we get into some of the detail perhaps of of why it ends up costing so much?

SPEAKER_04 11:51

There are so many hidden costs that people don't realise. So, for example, the example you just gave in regards to the bumper repair of that vehicle, that is one element of a cost of an in of a claim. So that vehicle, while it was off the road, a third party could be getting a higher vehicle that's going to bump up the cost, two, 300 pounds a day on top of just that repair a day. Okay. Then things are clamping down on that, but credit hire costs are extortionate. You've then got um not only the repair bill for the vehicle, you've got the administration time from all parts, you've got any potential lawyer fees, you've then got vehicle assessments that can be £100, £150. So there's lots of tiny little hidden losses that take a potential claim from being a £500 repair that could then potentially be a two and a half, three thousand pound um reserve on your claim history.

SPEAKER_01 12:49

Okay.

SPEAKER_04 12:50

So it's there's the underlying costs that people aren't always don't really understand. Okay.

SPEAKER_02 12:55

And then that compounds in when that goes onto your claims history, obviously. Exactly.

SPEAKER_04 12:58

And the more claims, the more um higher the claim reserves. And if we look at some actual stats in regards to that and why time is important, if you report an incident within 24 hours, we want the golden hour, but that's that's crucial, but let's say 24, the average claim cost is around £3,000. Post £24 hours, up to £14 days, it's around six thousand pounds acclaim cost. And post-14 days, it's around £9,000 acclaim cost.

SPEAKER_02 13:29

Okay. So those figures are amazing, actually, you know, and it's it's it's really interesting to hear to hear them, you know, because um I I don't think people realize that and realize I'm sure we get around to talking about it, but the importance of ethanol and and about the accident um being reported straight away. So the the key times are are you you to you talk about the golden hour, but really anything beyond 24 hours, you are at the mercy of of God knows what.

SPEAKER_04 13:58

Absolutely. And uh if we look at it with um regardless of liability as well, so we're talking about any incident type, whether it's fault, non-fault, disputed liability, time is crucial.

SPEAKER_02 14:10

And the So why is that lag time so dangerous exactly?

SPEAKER_04 14:14

Because as an insurer, regardless of liability, you have the right to jump in and mitigate losses as an insurer, even if your driver is at fault.

SPEAKER_01 14:24

Okay.

SPEAKER_04 14:25

So what that means is if I hit you and I said, right, Trevor, I'm so sorry I've hit you, my insurance will get onto it. If my insurance jump in and offer you a replacement vehicle quickly, offer you a repair network, and then you decide, no, I'm not interested in um taking that, I'm gonna go through my own insurer. If the case gets messy and it ends up with a 50,000 credit hire bill, and my insurer goes, No, we're taking you to court because you could have we could have closed that.

SPEAKER_01 14:54

Oh, okay.

SPEAKER_04 14:55

We had the right to mitigate right at the beginning because we've jumped in quickly. If we don't jump in and your insurer comes to us and says, Your driver hit me, then the ball is in your court, the ball isn't is out of our court. Do people know this? No, obviously. Yeah. Yeah, I think I think people really when we say people, we say fleet operators, and I was one of those.

SPEAKER_01 15:23

Yeah.

SPEAKER_04 15:24

We're nervous. We're nervous to report because we're worried that our premium's gonna go up. And we're worried that can we have some time to actually help deal with this incident internally? And if you've got great processes internally to deal with it, absolutely still report to the insurer for information purposes only, yeah, and then you can mitigate your loss yourselves. Okay. But there's a worry.

SPEAKER_02 15:47

So that link, so the link between, you know, if we take for the driver, business owner, broker, insurer, um, there seems that seems to break down. There can be friction points along the way. Is this where Ono comes in?

SPEAKER_04 16:01

Absolutely. And the reason there's friction points, it's because communication gaps up until now, if we look at the driver's role, they're very focused on driving, dropping parcels, next location, next pickup. The fleet manager juggling a million things, actually operationally trying to keep their head above water. Then we've got the broker and insurer who are trying to mitigate loss and reduce economic spend of an incident. This is disjointed responsibility. Until now, there's been no system that actually tries to join the dots and bring everyone together with one single thread of communication, one single source of truth. And that's what I've had to do with Ono.

SPEAKER_02 16:40

Okay, so that's what Orno does for businesses.

SPEAKER_04 16:42

Absolutely.

SPEAKER_02 16:42

Okay, and how then exactly um how will benefit the business feel the benefit? How how will it help the business?

SPEAKER_04 16:50

So, in three key ways, I could list off a hundred, Trevor, but I won't. We've only got a short amount of time. But if we go with the three key ways, firstly, um costs. So claim costs will reduce because of speed and data collection as well.

SPEAKER_03 17:05

Okay, so that's a that's a big statement. Yeah, yeah.

SPEAKER_04 17:07

We've we've proven it. Okay, fleets that we've used that's have been having oh no for over a year, their claim costs have reduced, their loss ratios are down, and their reporting speed is improved.

SPEAKER_01 17:19

Okay.

SPEAKER_04 17:19

If we're improving those three things, your insurer can actually price your risk more fairly because the data is clean and clear and quick.

SPEAKER_02 17:29

Okay. Is there any priority this along with where you know Renee is going to go to insure, hang on a minute now? Sorry, for waving the finger, you need to look after my client here. You know?

SPEAKER_04 17:37

Yeah, I do a lot of finger waving. I'm always like, but please, can we have a look at this? And and I think, and this is where I've been when I built the product, it was very fleet focused. And that is my priority, making sure a fleet is looked after and that their incidents and risk is managed properly. Because then they can go to insurance and brokers and say, look, look what we're doing. We're actually using data, using tools to better improve our risk management. So you, as an insurer and a broker, need to take notice of that because we now have got the data to show we're reporting within an hour, the data's coming over to you within 40 minutes, our um risk is going down, we've trained or removed that driver after their second incident. They can prove that now with ONO, because it's all there.

SPEAKER_02 18:25

You're a real disruptor. There's no doubt about it. I swear. Yeah, for sure. So let's let's talk a little bit about, you know, as something happens, you know, driver scuffs off the car or that, and we've had an incident. Talk us through what happens from there. Driver opens the Ono app, I presume. What happens next?

SPEAKER_04 18:42

Absolutely. I love that you said scuff because we really promote reporting of every type of incident.

SPEAKER_01 18:47

Okay.

SPEAKER_04 18:47

However severe. So the low severity incidents are really crucial to report because the driver then feels confident if a bigger, more medium to high severity incident does happen. So they'll take the app, it's very, very toggle-based, very intuitive, because when you have an incident, it's stressful for anybody. And your brain capacity actually reduces by 20%. And that's why we go into fight or flight mode. So why there's so many hit and runs.

SPEAKER_02 19:14

Your brain capacity reduces by 20%.

SPEAKER_04 19:16

By 20% through the stress. That's why people get angry. And we have road rage incidents. Okay. And then when people run off after an incident, because it's that fight or flight mode that is instantly triggered to have in a stressful situation like an incident.

SPEAKER_01 19:32

Okay.

SPEAKER_04 19:32

Now, what the app aims to do is lead the driver through every question that they would need an answer for quickly, cleanly, very toggle-based, so that they don't miss any of the little bits that could be really great evidence collection, such as a ring doorbell on somebody's door, things like that. We we've we have to almost look at the scene of an incident I don't say but like a scene of a crime. And you need to be collecting as much evidence as possible, as many images, because you need to have the weight behind you, regardless of liability.

SPEAKER_03 20:09

Okay.

SPEAKER_04 20:10

Because then that's why the time is crucial. Because once you leave that scene, you're not going to drive back to the N1 at that round and try and jump out and get in.

SPEAKER_01 20:19

You know, just Yeah, yeah, okay.

SPEAKER_04 20:21

So take the moment at the scene, and that's what the act does. Any kind of nuances, any questions that you may get asked by your insurer or broker or fleet afterwards, you've got an answer for in real time.

SPEAKER_02 20:32

Okay. And then the the fleet admin or the fleet manager, they have a platform, I presume. Absolutely, yeah.

SPEAKER_04 20:38

So the instant, the moment it's filled out and they hit submit, and they can do it in offline mode as well. So there's no discrepancy with no signal.

SPEAKER_01 20:44

Okay, very good. Yeah. Still report. Yeah.

SPEAKER_04 20:46

That information goes straight through to the fleet owner via email, and they'll see, oh, okay, that driver's had an incident.

SPEAKER_01 20:53

Okay.

SPEAKER_04 21:00

Do we deal with it internally? Do we send it to our insurer, our claims team? And with one button, it goes straight over.

SPEAKER_02 21:07

Okay. I think does the the fleet owner get a WhatsApp as well, possibly, as well.

SPEAKER_04 21:10

Perhaps you're just building that out.

SPEAKER_02 21:11

Okay, yeah, yeah.

SPEAKER_04 21:12

Yeah, WhatsApp and SMS suggestion. I was like, oh, we need to get that in. So absolutely. So they'll be able to get a WhatsApp and an SMS to say that an incident's happened.

SPEAKER_02 21:21

Okay, brilliant. So um you're in wise advantage.

SPEAKER_04 21:25

I am.

SPEAKER_02 21:25

Obviously. So uh how's uh the experience of being introduced uh to our clients going? Uh I know we've had some trials uh which have turned into um paying customers. Talk to us a bit about that. And I know you you're we were talking earlier about Duncan as well. Uh great client of ours, great friend of ours.

SPEAKER_04 21:44

You have fantastic clients.

SPEAKER_02 21:46

Yay!

SPEAKER_04 21:46

You really do. And do you know what has been wonderful speaking to them? They're so open, they're informative, they understand the problems and they want to fix the problems, which is great to hear. And they come with some brilliant suggestions. So and what another thing that I've loved is when we are demoing um the wise customers, they get it. They absolutely get it instantly. We've had like 15, 20 minute demos and they stop us and they go, No, we haven't it straight away. Because they understand the pain points within their fleet. And I do feel as companies, we have very similar uh values as to how much we respect our customers. We have a very big driver focus of looking after the driver, and that feeds into being able to look after fleet operators as well.

SPEAKER_02 22:34

Okay, as I know we've one client, I better not say because I haven't tell them I'm going to say this, but this is what uh the owner was, what this sector has been waiting on for 20 years.

SPEAKER_04 22:42

I'm gonna cut and paste that quote.

SPEAKER_02 22:43

Yeah, okay. Put that everywhere. So um how does uh how does a freeze owner get started? Talk us through the process. What to you know, is it do they just get a bit of software and say good luck to you, or you know, what's the support like for for onboarding?

SPEAKER_04 22:59

So, however much I'd love to just give them a bit of software and then be like, thanks, good luck. Yeah. Absolutely not. It's not in our EFOS as a company. Um, so we have Ono as a product, we demo. Once they're happy, they can come on board, we train any members of staff that would have a touch point with Ono or that would need to know that an incident's happened. So we do one-on-one training via Zoom. Other uh video course packages are available.

SPEAKER_02 23:29

Yeah, yeah. Carrier pigeons.

SPEAKER_04 23:32

Um and we we actually get to grips with we we let them know that we understand incidents and we understand drivers. So we train the teams as to how to use ONO and how to make the most of the system. We help onboard all the drivers. So we actually message drivers, phone them.

SPEAKER_02 23:46

Oh yeah, we really similarly for ourselves there, yeah. Absolutely.

SPEAKER_04 23:50

If we don't get buy-in at the first onboarding, everything else is tricky. We need to really put the effort and energy into white gloving at first, letting people know we're there as a support service, not just software, because then I promise everything else runs so smoothly because they feel supported from the off.

SPEAKER_02 24:08

Okay, yeah, very good. So part of being an advantage is that uh we try to negotiate a discount uh for our customers. Now don't get I'm not about to renegotiate. But do you do have uh a special offer for for wise clients? So would you like to talk through that?

SPEAKER_04 24:26

Absolutely. So our usual costs start from two pounds per vehicle per month and set up fees from £250, so that's standard. Um for WISE, your supply your customers actually get it for £1.25 and a reduced setup cost.

SPEAKER_01 24:41

Brilliant. Wow.

SPEAKER_04 24:42

Um and we throw in a through a three months trial as well so that we can get everyone set up without it costing them going for the colour.

SPEAKER_02 24:49

So they can have a spin, see what they think. Absolutely. Yeah, okay, brilliant. So then if as regards the cost, but let's say if it reduces the cost of one incident, obviously it's going to pay you for you know the cost of that for for quite some time. Do you have some figures around that? Or, you know, what what is an average claim, you know, versus what an average uh fleet owner might be paying the cost for a yeah a year.

SPEAKER_04 25:11

Absolutely. We actually have um a hidden cost calculator on our website. So fleets, if they want to kind of dig around at how much incidents are costing them that they may not realise, they can actually put their actual figures in and understand the value of ONO and its return on investment immediately.

SPEAKER_01 25:26

Okay.

SPEAKER_04 25:26

When we're talking about some of the real key elements of incident management for a fleet, let's take the administration cost, for example. Every incident on average takes around 10 to 40 hours of admin time. That's back and forth emails, conversations with drivers. Don't get me started on using WhatsApp, for instant reporting.

SPEAKER_01 25:46

Okay.

SPEAKER_04 25:46

Trying to dig through WhatsApps.

SPEAKER_02 25:49

Yeah, raise. Go back, back, back, tough, yeah, yeah. Or it's been deleted. Imagine that. Yeah, all of that. Yeah.

SPEAKER_04 25:55

Back and forward. So Ono immediately can reduce administration cost by 50% straight off.

SPEAKER_01 26:01

Okay.

SPEAKER_04 26:01

Driver off-road time, if they're having to come back to the depot, give information, handwrite a report, phone in to the insurance company. That takes a driver off the road anywhere between one hour to two days because they're having to go back and forward. That's not just the driver off-road, that's the vehicle off-road. We are minimising that so they can report within five to twenty minutes of an incident happening and carry on with their day.

SPEAKER_01 26:25

Okay.

SPEAKER_04 26:26

So administration costs alone, we're reducing. Claim costs, we're redu we're reducing um dramatically. And like I said, loss ratios are coming down, which ultimately has an impact on your premium figures going forward.

SPEAKER_02 26:38

Very good. Now I know that you you're involved in in quite a few things as regards with different insurance uh people, and I think perhaps there's different government initiatives and all that. Is there any any of the those that you're able to talk about at this stage, or are they different things from down the road?

SPEAKER_04 26:52

Absolutely, I'd love to actually. I'm really focused. One of my real values as a company is road safety.

SPEAKER_01 26:59

Okay.

SPEAKER_04 27:00

And that this is when fleets get the product, there's a whole reporting section, so they can actually understand their risks. Where are these incidents happening? How? What time of day, what months, what drivers, what are the location hotspots? Because when we understand the risk, we can help mitigate that and actually stop incidents happening. And that's a big safety aspect. So I'm actually a committee member of ARM, which is the association of road risk management that fleets can sign up to. And there's lots of great advice about managing fleets, how to reduce um incident severity, the other initiatives that are out there to help um driver behaviour and driver well-being, which ultimately will help the risk mitigate on your fleet. Ultimately. So I do like to get involved with that side, like the road safety side is really important to what we're offering.

SPEAKER_02 27:48

Okay, very good. If you could change one thing, and it's throwing this on you now, okay. If you could change one thing about the insurance sector, about the the entire ecosystem, right, of insurance. If there's one thing that you could change, if we give you a magic pill here, what would that be?

SPEAKER_04 28:04

So I'm gonna I'm gonna give you two things. Okay. And I'm gonna start with one side, if I could change something on the fleet and driver side, I would um change when companies say to me, our drivers just won't report. That should not even be a thing. If a driver is being told to deliver a parcel, they should be told to report an incident. This should not be something that companies say, Oh, our drivers just won't report an incident. It's an obligation that they have to, and that has to be treated seriously. They cannot just say, Oh, I've got a bump there. How did that bump happen? So that's the one thing I would change, a kind of a mentality shift that look, let's work together to encourage your drivers to report and support them reporting. That's different to a driver not reporting if they're not feeling encouraged and supported. So that I would change first in regards to fleet and driver management. Let's encourage and support them to report. And in regards to the insurance side and the and the brokerage side, I would love for that communication to be transparent in what incidents are happening, what incidents are costing, and giving the fleets that data quickly so that a company such as I know, we can actually help the fleets understand that and bridge that gap for the relationship to flourish between an insurer, broker, and fleet, that it's not just landed on two weeks before renewal.

SPEAKER_02 29:29

Okay, but it sounds like you're doing that. That that owner will actually do that. Yeah. That you're kind of building that for the clients.

SPEAKER_04 29:41

Yeah, and we still need the information from the insurance because they're the ones that settle the incident. So they know how much reserve they've put on. So they might say, Oh, this claims come in, it's going to be £20,000 reserve. So the fleet need to know that because on one incident being £20,000, okay, we can deal with that. Let's try and get it down and close it quickly at £10,000. But with five incidents at £20,000 reserve, that's a £100,000 reserve on your premium going into your renewal. So this is where those little figures we need to the insurance do give it to companies, but you do have to push sometimes to get it quickly and you want it monthly, and then you need to update so that that it becomes more transparent with what they're paying out, what is still to pay out, and what that potential exposure is for you as a fleet. So that kind of open communication and free-flowing data, that's what I would that would be my wish.

SPEAKER_02 30:35

Okay, very good. Well, I hope everyone hears that. Okay. That's what we're trying to go on to get to. Okay. So um I I just you know, we'd like to have a bit of fun at the end, usually, if we can at all. Um and I'm throwing another one on you. If Keir Starmer rang you up, okay, and said, Oh, maybe he does draw a lot. I'm declining that call. Yeah, don't answer. Listen, listen, Renee, uh, it's not really working out for me here. It turns out I'm rubbish at this, you know, and it needs you take over for a couple of weeks. If you're a prime minister, what's the first thing you do?

SPEAKER_04 31:08

Oh, this is exciting. Oh my gosh, I've never thought about this. Trevor, this is an amazing question. Why have I not got an answer that's just gonna oh okay, this is not gonna be popular.

SPEAKER_02 31:21

Okay, go for it. Good.

SPEAKER_04 31:22

I'd stop all these recycling bins. It's so incredible.

SPEAKER_02 31:27

Okay.

SPEAKER_04 31:28

The caps on bottles.

SPEAKER_00 31:30

Oh.

SPEAKER_04 31:30

I'm sorry. I I just would like to solve a little bit of frustration in my life first and then I'll deal with everyone else. But I hate splitting the pips from this. Yeah. I'm just not interested.

SPEAKER_02 31:41

It feels like yeah, it feels like we've been lectured or something, you know. I mean, there's there's probably lots of things we could, you know, we could do that have a much bigger impact, like maybe, you know, buy local food or something. Because, but you know, are are paper straws really going to solve the problem? Or is that just make it look like it's solving the problem? I don't know.

SPEAKER_04 31:57

Honestly, I know it's not very eco of me.

SPEAKER_02 31:59

Yeah.

SPEAKER_04 32:00

But and I'm throwing electric vehicles, but recycling bins bore off.

SPEAKER_02 32:04

Okay. Bore off. Yeah, I love it. Yeah, brilliant. Okay. And we just discovered just here before we recorded, actually, that you're also a Spurs fan. How are we going to do this season? Tell them it's going to be better.

SPEAKER_04 32:19

News, it will be better. It can't be much worse.

SPEAKER_02 32:21

Well, it could. It can.

SPEAKER_04 32:24

Just, you know, bring Ange back. That's what I'd love. Oh getting controversial, but no, do you know I am Spurs through and through. Okay. And I would support them regardless. And I I feel like, look, sometimes you need a little bit of a shakeup to kind of recollaborate and come back next year stronger and yeah, once would have been enough for me.

SPEAKER_02 32:44

We didn't need the the tune 17 play. You know, I nearly relegated twice. My God.

SPEAKER_04 32:49

A little bit of change, a little bit of uh sometimes, yeah. But I mean I love the stadium, I love going. Okay. I try to, um, maybe only like once or twice a year, but I just watch all of the games.

SPEAKER_02 33:01

Do you go to any of the football grassroots football? It's the big resurgence now because you know, like a lot of people don't like VAR, they don't like the prices in the big stadiums. So even like at home in League of Ireland, there's a big resurgence, it's brilliant. There's the stadiums are rubbish, the standards is okay, but there's no VAR. Once the goal is scored, that's it. No one can ever take it from you again. You can celebrate. Yeah, exactly.

SPEAKER_04 33:22

Scuffed. Did you get too many grassroots games? I live in Bournewood. I always go to the Bournemouth games if I can, and we actually just had the playoffs, so I went to Wembley to support them at the playoffs. So I like to even take my daughter there and the atmosphere, the energy of like banging on corrugated ice. Oh, I love it. Honestly, like having a portion of chips that's overpriced and a pint of beer on a Saturday. I can switch off for like two hours and just enjoy the moment. That's what I love about football. It's easy to get into it.

SPEAKER_02 33:53

We love about football. I read recently that the the we fall in love with football, apparently, at the World Cup closest to when we were 12. So that's Spain 82 for me, and I'll never forget that Brazil team, ever.

SPEAKER_04 34:06

Do you know? I'm thinking I was 40 this year, I know.

SPEAKER_02 34:10

No.

SPEAKER_04 34:11

Yeah, I know. But I feel like I've been football. My uncle used to play for Wimbledon, so he was um back in the day. Yeah, really years ago. So he he was kind of like the under team with Vinnie Jones and all that the big Oh wow. So I've been brought up around those kind of conversations and um that influence right from a young age. So I think I've just kind of got into it and enjoyed it.

SPEAKER_02 34:35

It's probably that we love football. We love football.

SPEAKER_04 34:37

Yep, I do.

SPEAKER_02 34:38

Okay, so I think uh we'll wrap it up there. Basically, we couldn't uh we we are absolutely delighted, and it's our pleasure to work with Ono. Um, and that's everyone in the business, and that's that's from from Dan and everyone else here uh that works. We we love working with Ono, we love recommending it to clients. We're really excited where we can take this partnership, and I think we've we're very similar-minded. Um, we want to do the right thing for the client, we want to get insurance premiums down, we're giving them the tools to do it. Yes, the client needs to buy in for sure, they need to, but we're certainly giving them the tools to do it. There's no reason why they can't manage down their premiums.

SPEAKER_04 35:12

And we're here to support that from both sides. Yeah, they're not just left in the wilderness with a with a platform. Use us, okay, utilize our services, let's get to grips with it all.

SPEAKER_02 35:22

Brilliant. Yeah, so I suggest people to follow yourself on LinkedIn, follow us on YouTube channels. Uh, we're small but growing. Uh, it's great fun and get to sit down and talk with great people like yourself, Renee. So thanks very much for coming.

SPEAKER_04 35:34

Oh, thank you so much for having me. It's been wonderful working with you guys.

SPEAKER_02 35:37

Brilliant.

SPEAKER_04 35:38

Thank you.