Codex Futures
In this debut season, our global team at TRIPTK sits down with leaders from some of the world’s most dynamic and influential companies to explore what the future holds for how we live, learn, and play.
We’ll be sharing insights from executives at several iconic global brands who are category‑defining innovators in technology, hospitality, entertainment, and consumer culture, to name a few.
TRIPTK is a global brand strategy & innovation partner; we shape the brands that shape culture. As a multidisciplinary team of researchers, designers, strategists, and technologists, we solve complex problems through deep collaboration and agility.
With a strong understanding of service design, user experience and product development, our work transforms our clients’ core businesses and creates new avenues for growth & impact.
Visit www.TRIPTK.com for more information on our global studio.
Codex Futures
Exploring the Future of Luxury Hospitality with Olivier Jolidon
Use Left/Right to seek, Home/End to jump to start or end. Hold shift to jump forward or backward.
Summary
In this episode of Codex Futures, Olivier Jolidon, former Global Head of CRM Insights and Analytics at the Aman Group, discusses the critical role of human-centered approaches in the luxury hospitality industry. He emphasizes the importance of data and AI in enhancing customer experiences, while maintaining the essential human touch. Olivier shares insights from his journey in hospitality, the evolving expectations of luxury travelers, and the significance of personalization and emotional connections in service. He also explores the concept of quiet luxury, the impact of cultural differences, and the future trends shaping the industry, including sustainability and the changing role of travel.
Disclaimer
The views and opinions expressed by the guest on this podcast are solely their own and do not necessarily reflect the official policy or position of Aman.
TRIPTK is your partner for brand-led transformation.