Mark Klein (archival audio: It's room 641A says on the door, and
what's mysterious about it is there's no door handle.
So it looks kinda odd.
Daina Bouquin: There is a room on the sixth floor of a building
on Folsom Street in San Francisco.
And Mark Klein is not allowed to go in.
If you know Mark, you know that's strange.
Because for 22 years, going into rooms like this has been
his job.
Rooms full of routers and modems and the perpetual
mechanical whirr of the machines that make our phones work and
the internet run.
Mark has keys to every door in the building except for this
one.
Only one man in the building has the clearance to walk
through this door, and it is not him.
One day the air conditioner inside the room starts to leak.
Water comes down through the floor onto the equipment below.
But that one man isn't available to fix it, so the
water keeps coming.
For days.
Emergency or not, no one else is allowed in.
Mark Klein wonders what is in that room.
And he is going to find out.
Then he is going to spend the rest of his life trying to tell
you.
I'm Daina Bouquin, and this is Found in the Machine.
From my house in western Massachusetts, I can see the top
of Mount Greylock.
It is the highest point in the state, and there is a stone
memorial tower at the summit.
At night the tower lights up.
It is very small from where I stand.
But my five-year-old son can see it from his window too.
One evening, around dusk, he asked me what the other one was.
I didn't know what he meant.
The other what?
He pointed.
The one next to it, he said.
So I turned and I really looked.
And there, just to the right of the tower that I looked at
every single day, was a faint line standing out against the
fading sky.
A radio tower.
I had simply edited it out.
And I think we do that with almost all of them.
Some towers we just stop noticing, and others we hide on
purpose.
We dress them up as ugly pine trees planted along the highways
so the thing carrying our voices disappears into the
scenery.
But the towers are only the part that rises above the
ground.
The signals they catch do not stay in the air.
They dive.
Straight down into the earth.
The waves become light pulsing through dark conduits, running
beneath the roads, crawling across the cold, crushing black
of the ocean floor.
It is vast.
It may be the largest machine human beings have ever built,
and most of us have trained ourselves not to see any of it.
We have to be told that it's there.
Sometimes by a child.
And anything you have stopped seeing is an easy thing to
steal.
Twenty years ago, in a windowless building with a
secret room, Mark Klein found a thief.
But that's not where he started.
He went to Cornell in 1962 and enrolled at the School of
Engineering.
But somewhere along the way, Mark put down engineering.
He graduated in 1966 with a degree not in electronics, but
in history.
A historian is trained to look past the official press release.
They go looking for the primary source.
That instinct never left him.
But the world was hurtling towards a future built on
silicon and circuitry.
So in the end, Mark did go to technical school.
He learned the machines after all.
And by 1981, he landed a job at AT&T.
Now, fast forward to the summer of 2002.
Mark is sitting at his workstation in an AT&T office on
Geary Street in San Francisco.
An email comes in.
A representative from the National Security Agency, the
NSA, is coming to visit the office.
Mark happens to be the one who opens the door when the agent
arrives.
A closed-mouthed, unsmiling man who conducts his interviews and
leaves.
Soon after, Mark learns that one of his colleagues has been
transferred to a building on Folsom Street to work in a
large, newly built room on the sixth floor.
No one is really sure what the room is for.
Then at lunch one day, another colleague mentions that rooms
just like it are going up in other AT &T buildings in other
cities too.
Now you have to remember what the United States was like
around this time.
So soon after September 11th.
America was afraid and the government was on high alert.
Inside the Defense Department, a man named John Poindexter had
proposed a system that he said would protect the country.
The system would just need to see almost everything about
everyone.
He called it Total Information Awareness.
The idea was to build a dragnet so complete that no threat
could hide.
Financial records, medical files, browsing history, your
face, your gait, your veterinary records.
The program became public and Congress killed it in 2003.
It was too much and the name was too honest.
Even a rebrand to Terrorism Information Awareness couldn't
save it.
But killing a program is not the same as killing an idea.
The architecture survived.
It just moved deeper into the hands of the NSA.
This is the world Mark Klein walks into in the fall of 2003
when he is also transferred to AT&T's Folsom Street facility.
This building is massive, a brutalist fortress with almost
no window light.
It is also a vital organ in the anatomy of the American
Internet.
It's a peering hub.
A place where AT&T's network physically shakes hands with the
networks of other companies.
It's part of what is referred to as the internet backbone.
Data from millions of people flows into this building,
travels up to the seventh floor, gets sorted by massive routers,
and is sent back out into the world to find its destination.
But Mark soon finds that not all of the data is leaving the
building.
While he is learning the ropes in the cavernous seventh floor
internet room, he asks an older coworker about the secret room
down on the sixth floor.
Room 641A.
Mark assumes it's for listening to phone calls because the
phone switch is right next door.
No, he says. Internet. The coworker shows him a cabinet in the internet room. A splitter cabinet. Here is how a fiber-optic splitter works. A strand of fiber is a pipe full of light. That light is your data. To tap it, you cut open the fiber coming down from the routers. You splice a bit of special glass into that wound to create a fork. When the light hits the fork, it splits.
It's called fiber tapping, and it is passive.
It doesn't require electricity or have a computer brain.
Because it is just a piece of molded glass, it makes a clone
of the data silently.
It doesn't leave a digital footprint.
One half of the light continues on its normal journey out to
the person who it was meant for.
While the other half, the exact duplicate of every email and
search query, is diverted.
It gets fed down a separate line into room 641A.
And the illusion of privacy stays intact.
Time passes, and Mark's unease about the secret room grows.
But he does his job in the internet room.
Then one day a coworker hands Mark a set of documents that had
been left lying around on top of a router.
Mark takes them back to his desk, and of course he reads
them.
When he realizes what he is holding, he almost falls out of
his chair.
The documents show that in February 2003, AT &T cut into 16
high-speed internet peering links and installed a device
called a Narus STA 6400.
STA stands for Semantic Traffic Analyzer.
This machine is built to swallow data at incomprehensible
speeds, to sift through noise, capture the light, and read
everything, looking for whatever someone programs it to find.
And there are other rooms in other AT &T buildings across the
country, just like 641A.
If Mark speaks up, he is going to lose his job, lose the
pension.
He might go to federal prison.
The Espionage Act does not look kindly on people who talk about
the National Security Agency.
But he is sure he can't be the only one who knows.
In May 2004, Mark Klein retires.
But when he leaves the building for the last time, he takes the
documents with him.
The historian holds on to the primary sources.
He takes them home and puts them in a drawer.
And still he waits.
Over a year passes.
Then, in December 2005, the New York Times publishes an
explosive Pulitzer-winning story.
They reveal that the Bush administration has been running
a secret, warrantless wiretapping program in the wake
of 9-11.
The secret is finally out.
But the government pushes back on the story.
In the weeks following the terrorist attacks on our nation, I authorized the National Security Agency, consistent with US law and the Constitution, to intercept the international communications of people with known [leaks] links to Al Qaeda and related terrorist organizations. Before we intercept these
communications, the government must have information that
establishes a clear link to these terrorist networks.
This is a highly classified program that is crucial to our
national security.
Daina Bouquin: Mark knows this is a lie.
The thing he saw, it doesn't listen to specific people.
It splits the light.
And he realizes something else.
Anyone who knows the truth at AT&T is still employed there,
and he may be the only one who knows and is free.
So in early 2006, Mark makes the decision that will reshape
the rest of his life.
He stops waiting.
Mark puts on a trench coat, gathers his schematics, and
walks into the offices of the Electronic Frontier Foundation,
a digital rights group in San Francisco's mission district.
Mark sits down with their lawyers.
He tells them about Room 641A.
He explains the splitter cabinet and signs a sworn
declaration.
The EFF uses Mark's evidence to file a sweeping class action
lawsuit, Hepting v.
AT&T.
For one bright moment, it looks like the machine might come
apart.
But then the government does two things.
First, it told the court that the case could not go forward
because everything about it was a state secret.
The court disagrees, but in the end it doesn't matter.
Because Congress reaches back and rewrites the past.
In 2008, they pass a law that makes every company that opened
its wires to the government untouchable.
You could no longer sue them because as of that morning they
had never broken the law.
That same statute made the machine itself legal going
forward.
So the case against AT&T is dismissed.
Not because Mark was wrong, but because Congress changed the
rules.
The lawyers tried again with a new suit, but the court said
Mark's evidence wasn't enough.
They said although he could describe the machine, because he
did not work in the room, he could not speak to what was
happening on the other side of the door.
The door he could not open.
Mark Klein lived another 20 years.
He wrote a book.
He gave interviews.
Then he got sick.
And in March 2025, he passed away at 79.
His documents remain a cornerstone for privacy
activists and lawyers.
But the machine he found never turned off.
The statute that lets the U.S.
government pull data from the Internet backbone without
warrants is FISA Section 702.
Congress actually let it expire in June 2026, but the machine
didn't even slow down.
A secret court called the FISA court had already signed off in
another year.
You cannot write a spy thriller about a work order to install a
splitter cabinet.
But that's what Mark had.
A quiet technician showed up with some schematics, and it
didn't look like Watergate.
It looked like math and glass.
And we don't feel it when they take half the light.
We don't even notice the light.
We edit out the towers on the horizon, and our words run
unfelt beneath our feet.
The room is still there and the door is still locked.
Yet, we feel fine. I'm Daina Bouquin, and this is Found in the Machine. If you would like to hear more from me and find out what didn't make it into this episode, you can go to notes.foundinthemachine.com. Thanks for listening.