NO RESERVATION - The Hospitality Podcast
Every great restaurant or hotel has two lives.
There’s the one the guests see — polished, calm, seamless.
And then there’s the one behind the scenes — fast decisions, quiet compromises, and moments where everything could tip either way.
NO RESERVATION is about that second life.
It’s about what really happens when service is live, the room is full, and there’s nowhere to hide — told by the people who carry that responsibility every day.
Hosted by Antoine Melon, who has spent his career building and running hospitality businesses, and Gideon Lask, who sees it from the other side and notices what most guests never articulate.
Each episode is a conversation with the people who hold standards — General Managers, operators, leaders.
Not for headlines.
Not for promotion.
Just an honest conversation.
Because most of what matters in hospitality…
happens after the doors are closed.
NO RESERVATION - The Hospitality Podcast
Jamie Kerr | Soho House, HIX, Art'otel
Use Left/Right to seek, Home/End to jump to start or end. Hold shift to jump forward or backward.
There’s a moment in hospitality when you stop just running a room…
and start seeing the whole operation.
Today, we’re joined by someone who has lived both sides of that shift.
Jamie Kerr began as a management trainee at Hilton in Glasgow — learning the discipline, the structure, the fundamentals.
He worked the floor.
He ran bars and restaurants.
Then came Gordon Ramsay Group.
Firmdale.
HIX.
At Soho House, he moved from Deputy General Manager to General Manager at Shoreditch House — where culture and standards are constantly on display.
From there, the perspective widened.
General Manager at MAMA Shelter.
Senior Vice President at PPHE Hotel Group — operating across multiple properties, teams and pressures.
And now, as Founder of Oranges & Lemons, he works from the outside — helping leaders sharpen standards, culture and clarity.
Jamie has seen hospitality from the inside out.
From service on the floor… to strategy at the top.
Jamie, welcome to NO RESERVATION.