Glitchd
AI is reshaping every industry, every career, and every business but this brings a lot of noise. Glitchd cuts through it.
Hosted by Sharon Shumbambiri; Called to the Bar of England and Wales, and an AI and emerging technology professional with experience across startups, global businesses, and everything in between, Glitchd is the weekly podcast at the intersection of AI, tech, business, and policy.
Every episode breaks down the developments, decisions, and debates that matter. Whether you're a business leader, a student, a career-changer, or a tech enthusiast, if you want to understand what's really going on in this space, this is the show for you.
New episodes every Tuesday.
Glitchd
AI Is Becoming Your Customer's First Point of Contact
Use Left/Right to seek, Home/End to jump to start or end. Hold shift to jump forward or backward.
In this episode of Glitchd, I explore one of the biggest shifts happening in business:
AI is increasingly becoming the first place people go for answers, recommendations, and purchasing decisions.
For years, businesses focused on search engines, websites, and SEO. But what happens when customers start asking ChatGPT, Gemini, Copilot, Claude, and other AI tools before they visit your website?
What happens when AI becomes the gatekeeper between your business and your next customer?
In this episode, I discuss:
• How AI is changing the way customers discover businesses
• Why traditional search is no longer the whole picture
• How AI influences purchasing decisions and supplier selection
• The growing impact of AI on procurement and professional recommendations
• Why trust, credibility, and governance matter more than ever
• Practical steps organisations can take to remain visible and relevant in an AI-driven world
Whether you're a business owner, executive, founder, consultant, legal professional, or simply interested in where AI is taking us next, this episode will change the way you think about customer acquisition and business visibility.
Because the question is no longer: "Can customers find my business?"
It's:
"What does AI think of my business?"
🎙️ Glitchd is hosted by Sharon, AI Governance Professional, Founder of SKS Professional Services, and a specialist in helping organisations navigate AI governance, risk, compliance, and responsible AI adoption.
https://skspsl.com/