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SHIFT Happens on the Frontline: Real Talk for Leaders
Most leadership content is written for someone with a quiet desk and forty minutes to spare. Frontline leaders don't have that. They have a coffee break, a drive home, or a walk between sites.
SHIFT Happens on the Front Line is the podcast built for the people leading teams on the floor, on the tools, behind the counter, and out in the field. Shift supervisors, team leaders, duty managers, and newly promoted leads who came up through the ranks and now have to manage the people they used to work beside.
Each episode is short, practical, and straight to the point. Real stories from real workplaces. One shift at a time.
No jargon. No corporate stiffness. No theory you can't use on Monday morning.
Listen on your coffee break. Lead better by knockoff.
Hosted by Vanessa Trower, an award-winning learning consultant who has spent her career working with frontline teams across Australia.
SHIFT Happens on the Frontline: Real Talk for Leaders
Episode 9. The five seconds before you react
Use Left/Right to seek, Home/End to jump to start or end. Hold shift to jump forward or backward.
Something happens on your shift. Someone stuffs up. A customer loses it. A team member says the wrong thing. And you feel it rise.
What happens in the next five seconds shapes how your team sees you for the rest of the week. This episode is about the smallest skill with the biggest return in leadership, and how to use it on your very next shift.
The Emotional intelligence in action topic is covered in depth in the A — Achieve stream of the PEAK Leadership program.
Find out more at PEAK Leadership — NEXPERK or reach out to Vanessa Trower at Vanessa Trower | LinkedIn