I Meant To Do That - AUDIO BOOK
All the same great content from the book with the convenience of listening.
I Meant To Do That - AUDIO BOOK
25 - BUSTING BARRIERS 2-4
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Throughout the cab journey, we have been building toward a single objective. We began by creating clarity around where we are going. We identified our vision, clarified our mission, established our values, and defined what success would look like. From there, we moved into alignment, organizing people, resources, systems, and processes around that vision. Finally, we entered the busting barriers phase, where we acknowledged a reality every leader eventually discovers, no matter how clear the vision or how aligned the organization becomes, barriers will always emerge between where we are and where we want to be. We have spent significant time examining why people respond to barriers the way they do. We explored the influence of habits and discovered how low-level routines often determine our response before we even realize it. We examined values and learned that what we value shapes the decisions we make and the effort we are willing to invest. We explored fear and recognized how deeply fear can influence our willingness to engage difficult challenges. Finally, we looked at pleasure and pain and learned that people naturally move away from what they perceive as painful and toward what they perceive as pleasurable. These concepts are important individually, but their greatest value emerges when they are brought together into a practical process. Understanding why barriers exist is helpful. Understanding why people respond to them the way they do is valuable. But eventually we need a way to take that knowledge and apply it to real world situations. That is the purpose of the barrier busting tool. It provides a framework for helping individuals, teams, and organizations move beyond frustration and begin identifying what is actually preventing progress. One of the most common mistakes organizations make is focusing exclusively on the barrier itself. A team encounters resistance, performance declines, a project stalls, or a goal remains out of reach. The immediate tendency is to focus on the visible problem. Yet what we have learned throughout this section is that barriers are often only the surface level symptom of something deeper. Beneath every repeated obstacle lies a set of habits, values, fears, and motivations influencing how people respond. This is why the barrier busting tool works from the outside in. Rather than beginning with assumptions, it begins with experience. Step one, the barrier. The first question asks a person to describe what actually happens when they encounter the barrier. What does the situation look like? What occurs repeatedly? What patterns continue showing up? What is being produced, or perhaps more importantly, what is not being produced. This may seem like a simple exercise, but it is often more revealing than people expect. Many leaders discover they have spent years discussing barriers in general terms, without ever clearly describing what is actually happening. By slowing down and documenting the experience, patterns begin to emerge. Step two, habits. Once the experience has been clearly described, the next step is to examine the habits surrounding the barrier. We tend to develop recurring behaviors around every recurring problem. People begin responding in predictable ways. Teams develop routines. Individuals adopt patterns that feel familiar and comfortable. Sometimes those habits are productive, sometimes they are not. The important question is whether those habits are helping us bust through the barrier or causing us to bounce. A salesperson may consistently avoid difficult conversations with prospective customers. A manager may postpone performance discussions with employees. A team may repeatedly delay decisions because they are uncomfortable with uncertainty. None of these behaviors appear overnight. They develop through repetition until they become routine. This is why examining habits is so important. If the same obstacle continues appearing, there is a strong possibility that the same habits are continuing to produce the same outcome. Until those habits are identified, meaningful change becomes difficult because the behavior creating the problem remains invisible. Step three shifts our attention from habits to values. Habits rarely exist without an underlying value system of support. Every repeated behavior is protecting, pursuing, or preserving something that matters to us. A person who avoids confrontation may value harmony. A leader who insists on extensive analysis before making decisions may value accuracy. An employee who constantly seeks approval may value acceptance. The habit is visible, but the value driving the habit often remains hidden. This is where many leadership conversations become transformational. Rather than discussing only behavior, we begin discussing motivations. We move beyond asking, what are you doing? And begin asking, why are you doing it? When values become visible, the barrier often becomes easier to understand. What once looked like resistance may actually be the protection of something deeply important to the individual. Understanding that distinction changes the nature of the conversation and often creates opportunities for progress that would otherwise remain hidden. Step four explores our fears, and this is often where the most significant discoveries occur. Fear is frequently the invisible force behind resistance. It influences behavior in ways people do not always recognize. Sometimes the fear is obvious. Other times it is buried beneath layers of habit, rationalization, and routine. Yet fear has an extraordinary ability to shape decision making. The tool encourages you to ask what fears may be associated with the values you have identified. Is there a fear of failure, a fear of criticism, a fear of rejection, a fear of losing security? A fear of change? Fear thrives in ambiguity. It gains power when it remains unnamed. The moment it is brought into the open, people can begin evaluating it objectively rather than reacting to it unconsciously. Psychologists use the phrase name it to tame it. This simply reflects the fact that once a fear has been drawn out of the shadows, it is typically far easier to overcome. For many individuals, this step creates the breakthrough. What appeared to be a performance problem is revealed to be a fear problem. What appeared to be resistance is actually uncertainty. What appeared to be laziness is often anxiety. Once those realities become visible, meaningful progress becomes possible. Step five deals with pleasure and pain. This concept builds directly on the previous session's discussion. Human beings naturally move away from pain and toward pleasure. The challenge is that what feels painful and what feels pleasurable varies from person to person. The barrier busting tool helps uncover these perceptions by asking what is pleasurable and what is painful about overcoming the barrier. Sometimes people discover that they have unintentionally attached more pain to progress than to remaining where they are. When that happens, bouncing becomes understandable. The brain naturally seeks the path of least resistance. Understanding the pleasure and pain associated with a barrier helps us identify what must change if progress is going to occur. Often the solution is not simply increasing pressure. The solution is finding a way to envision a more compelling future than the discomfort we are currently trying to avoid. Once these factors have been explored, the tool introduces the values matrix. This is where all of the previous work begins coming together. The matrix helps individuals determine whether their motivation is primarily external or internal, and whether they are primarily pursuing something or avoiding something. The forced to fierce matrix. Some people are operating from what the matrix calls forced avoidance. They feel external pressure while simultaneously trying to avoid an undesirable outcome. Others are operating from forced attainment. They have a goal, but the motivation still feels external. Some are functioning from fierce avoidance. Their motivation is deeply personal, but it remains rooted in avoiding something they do not want. Finally, there are those operating from fierce attainment, where internal values and a compelling vision are working together toward a desired future. This framework provides direction for the next step. Instead of simply identifying where someone is, it suggests how to move them closer to fierce attainment. Forced avoidance needs stronger vision. If someone is operating from forced avoidance, they need a stronger vision of how success will positively impact them. Forced attainment needs a stronger internal connection. If they are operating from forced attainment, they need a stronger personal connection to why the goal matters. Fierce avoidance needs to see the outcome. If they are operating from fierce avoidance, they need help shifting their focus from what they are trying to escape toward what they are trying to achieve. Fierce attainment needs to keep going. If they are already operating from fierce attainment, the task becomes maintaining clarity, staying connected to their values, and continuing forward. Creating a plan. This is where we take all we have learned about busting barriers and turn it into action. The purpose of the tool is not simply self-awareness. Awareness is valuable, but awareness alone does not create change. The goal is to use everything learned through the process to develop a practical plan for overcoming the barrier. That plan should incorporate the insights gained from each step. It should address the habits that need to change. It should leverage the values that matter most. It should acknowledge and confront the fears that have been identified. It should account for the pleasure and pain dynamics influencing behavior. Most importantly, it should connect the individual or team to a compelling vision of what exists on the other side of the barrier. Once that plan has been developed, it can be strengthened through the other tools within the CAB system. It can be clarified through the clarity process. It can be aligned through the alignment process. It can be executed through the fix framework. The barrier busting tool does not replace those tools. It complements them by helping us understand why progress may have stalled in the first place. Ultimately, this tool reinforces one of the central ideas of the entire CAB system. Barriers are rarely just barriers. More often, they are invitations to understand ourselves, our teams, and our organizations at a deeper level. They reveal habits that need to change, values that need to be clarified, fears that need to be confronted, and motivations that need to be aligned. When individuals and leaders learn to explore those deeper realities, barriers are stripped of much of their power. Problems become opportunities for discovery. Resistance becomes information. Obstacles become pathways to growth. That is what separates individuals and organizations that repeatedly bounce from those that consistently break through. That is how a barrier busting culture is built, and that is how repeatable, sustainable success becomes possible.