Matt Talks Hospitality
Welcome to Matt Talks Hospitality, a hospitality podcast where every episode is tailored for hoteliers.
Your host, Matt Welle, Mews CEO, has spent over two decades in the hospitality industry. He shares valuable lessons and insights to help you fine-tune and improve your business. He brings together hospitality and tech experts to dive into hotel operations, revenue management, and more.
As the CEO of the hospitality software company Mews, he's excited to be making a mark on an industry which is as old as mankind. Its an industry that desperately needs a new generation of thinkers to drive innovation. He believes technology should not alienate personal relationships, it should rather help facilitate better and more personal service.
More episodes and video content available here: https://hubs.ly/Q0350wrf0
Learn more about Matt Welle: https://www.linkedin.com/in/matthijswelle/
Matt Talks Hospitality
How to run your hotel with fewer staff
It’s a time when hotels are short on staff. Costs are up. Talent’s scarce. How do you keep things running without burning out your team – or affecting the guest experience? In this episode, Matt gets into the real talk: what actually works when you have to do more with less and which parts of the job are best handled by technology and AI.
Learn more about the podcast here: https://hubs.ly/Q0350wrf0
#hoteltech #hospitalitypodcast #mews #hotelmanagementsystem #pms
0:00 - What we're seeing in the hotel job market
0:55 - Why hotels shouldn't hesitate to use AI
3:06 - How to drive front office efficiency
4:45 - A way to get rid of queueing at the reception
8:10 - How hotel job roles are changing
10:31 - About the shift in F&B operations
13:30 - On the benefit of integrated payments and terminals
15:21 - A better way to manage revenue
19:20 - What modern housekeeping looks like
22:15 - Why hotels no longer need minibars
23:27 - AI and guest communications
26:34 - Why less staff doesn't mean less service
29:28 - The importance of trying new technology