Matt Talks Hospitality
Welcome to Matt Talks Hospitality, a hospitality podcast where every episode is tailored for hoteliers.
Your host, Matt Welle, Mews CEO, has spent over two decades in the hospitality industry. He shares valuable lessons and insights to help you fine-tune and improve your business. He brings together hospitality and tech experts to dive into hotel operations, revenue management, and more.
As the CEO of the hospitality software company Mews, he's excited to be making a mark on an industry which is as old as mankind. Its an industry that desperately needs a new generation of thinkers to drive innovation. He believes technology should not alienate personal relationships, it should rather help facilitate better and more personal service.
More episodes and video content available here: https://hubs.ly/Q0350wrf0
Learn more about Matt Welle: https://www.linkedin.com/in/matthijswelle/
Matt Talks Hospitality
Why this revenue manager tracks every square meter
Rebecca Lane knows every inch of Paradise Resort. Having first served breakfast, 15 years later, she’s now running revenue across the entire property. Rebecca’s seen the resort transform from outdated systems and long check-in lines to one of the best rated family resorts in Australia. In this episode, she tells Matt how better tech and a shift in focus helped the team stop chasing room revenue and look at the full picture, leading to more efficiency and revenue.
Learn more about the podcast here: https://hubs.ly/Q0350wrf0
#hoteltech #hospitalitypodcast #mews #hotelmanagementsystem #pms #hotelrevenue
0:00 – Introduction
0:40 – Rebecca's journey at the resort
3:26 – QR codes as a sales booster in hotels
4:45 – TikTok for hotels. Does it work?
7:53 – Revenue per square meter as the new metric
12:12 – Upselling with AI
17:32 – How to get rid of queues at check-in
22:06 – Building a revenue culture