Matt Talks Hospitality
Welcome to Matt Talks Hospitality, a hospitality podcast where every episode is tailored for hoteliers.
Your host, Matt Welle, Mews CEO, has spent over two decades in the hospitality industry. He shares valuable lessons and insights to help you fine-tune and improve your business. He brings together hospitality and tech experts to dive into hotel operations, revenue management, and more.
As the CEO of the hospitality software company Mews, he's excited to be making a mark on an industry which is as old as mankind. Its an industry that desperately needs a new generation of thinkers to drive innovation. He believes technology should not alienate personal relationships, it should rather help facilitate better and more personal service.
More episodes and video content available here: https://hubs.ly/Q0350wrf0
Learn more about Matt Welle: https://www.linkedin.com/in/matthijswelle/
Matt Talks Hospitality
The front desk mess: How to cut hotel queues
It’s mid-afternoon and the reception line is growing. Guests are restless, and staff are heads down just trying to keep up. Sound familiar? In this episode, Matt uncovers why lines really build up—and how smart tech keeps arrivals and departures flowing without overloading the front desk.Learn more about the podcast here: https://hubs.ly/Q0350wrf0
#hoteltech #hospitalitypodcast #mews #hotelmanagementsystem #pms #hotelrevenue
0:00 Introduction
0:46 Identifying check-in spikes
4:21 How housekeeping influences queues
6:07 Ways to speed up check-out
8:15 Why SMS is better than emailing
10:26 How to soothe the pains of check-in
13:06 The role of kiosks
14:59 How payment automation cuts queues
17:33 Key takeaways