In this episode, Neil Warwick (Head of Technical Transformation at Predatar) and Steve Miller (CTO), join Alistair Mackenzie for a discussion on services design.
Neil has been at the forefront of complex technical systems but its not all been plain sailing, as he shares his experience of Marconi's missteps to his work on the "Betamax" of the data storage industry.
Steve argues for maintaining the human aspect of customer service and the likely impact of artificial intelligence.
Their personal journeys have cultivated the experience needed to help partners design scalable MSP offerings, as technology becomes a tool to deliver great service, not an end in itself.
It's well worth a listen!