In this week’s podcast episode, Chief Victory Officer, Eric Guy is joined by workplace conflict expert, Carol Bowser. Together, they delve into the complexities of workplace mediation, sharing practical tools for resolving conflicts and improving workplace relationships.

Takeaways:

• The loud and angry voices often capture our attention, especially on social media.
• We demand more from ourselves and our work compared to previous generations.
• There are mutual rights and responsibilities in the employment relationship that we all should understand.
• Mediation is about developing mutual solutions to resolve problems and conflicts.
• It’s crucial to have the tools, framework, and language to solve conflict effectively.
• Find someone who can identify blind spots within your organization.
• Assumptions about roles, processes, and systems shape our expectations.
• Leaders view conflicts organizationally, while employees view them personally.

Quotes:

• “The angry voices are the really loud voices.”
• “Get out of the blaming and shaming game.”
• “We might fear conversations because we don’t know how to start them.”

MAKE THIS YOUR BEST DAY YET!