This week at NSTA: The Bus Stop - David Avrin, President, The Customer Advantage Experience, and 2022 NSTA Annual Meeting and Convention Keynote Speaker, joins NSTA Executive Director, Curt Macysyn for a lively podcast. David highlights his background and his journey from public relations to consulting, writing, and public speaking. David outlines the difference between customer service and the customer experience. David and Curt discuss the importance of flexibility and being easy to work with for businesses. The duo then dive into how the pandemic reinforced the need for businesses to be adaptable. Finally, David gives a sneak preview of his Keynote Session. Plenty of information to go along with your morning coffee at NSTA: The Bus Stop. Student transportation’s first podcast, with a NEW episode EVERY week!