On this episode of SPOT radio, we speak with best-selling author Nicholas Webb about his mission surrounding employee happiness. The quality and value of your product or service are driven by employee morale. With mission-critical companies that develop medical devices, tainted outcomes can risk patient health and safety. A Gallup poll finds that 22 million dissatisfied and disengaged employees will cost the US economy nearly $350 billion each year in lost productivity from absenteeism as well as other problems due to an unhappy workplace.
Nick captivates audiences worldwide as an engaging speaker, speaking with tens of thousands of people each year at live events. As an inventor, Nick Webb has been awarded over 40 patents by the U.S. Patent and Trademark Office for breakthrough technologies in a wide range of industrial and consumer products, including one of the world’s smallest medical device implants.
A prolific writer and bestselling author, his current breakthrough books include The Innovation Mandate. What Customers Crave, Hey Day, and What Customers Hate. These books are used by top brands to design their customer experience and innovation strategies. Nick works closely with Fortune 500 companies throughout the world to help them lead their industries in innovation, strategy, and growth.
As one of the world’s leading innovation futurists, Nick Webb, is the CEO of LeaderLogic, a research and development project that is reinventing the way in which consumers access and engage with healthcare and other consumer products and services, and is dedicated to creating the next generation of wearable technologies.