Drs Jessica Harland, Heidi Mounsey and Caroline Walker join us in this episode to discuss how to survive the process of receiving and going through a complaint.
[11:12] Why Don’t We Talk About Complaints?
[13:47] How People Feel When They Make a Mistake at Work
[16:42] How to Cope When You Make a Mistake at Work
[19:17] Miscommunication and Complaints
[21:39] Differences in Handling Complaints
[27:09] The Importance of Perspective
[33:30] How to Look After Yourself
[37:12] Stop Fixating on Mistakes
[42:47] Practical Advice for Through a Complaint
[48:22] Three Tips for Surviving While Going Through a Complaint
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