In this episode, Andrew Grill welcomes back Chris Juneau from SAP Concur to discuss the latest findings from the 2025 CFO Insights report, “Action for Growth.” The conversation explores the evolving role of CFOs, the growing impact of AI and automation in finance, and the introduction of new agentic AI capabilities within SAP Concur’s platform.

Key Topics Covered

• Evolution of CFO Mindset:
  The shift from “repositioning for growth” to “action for growth” reflects CFOs moving from reactive strategies to actively driving business expansion. 
  
  
• Expanded Research Scope:
  This year’s report surveyed not only 350 CFOs but also 115 HR and 150 IT leaders, providing a more holistic understanding of business pressures and cross-functional collaboration.
  
  
• Top Challenges for CFOs in 2025:
  • Geopolitical tensions cited as the top external challenge by 37% of CFOs 
  • Concern over worsening economic conditions has declined
  • A dramatic rise in manual processes as a pain point 
• AI’s Transformational Role in Finance:
  • Adoption of generative AI is now mission-critical for managing data overload and driving efficiency.
  • AI is being used for forecasting, closing the books, fraud monitoring and creating new pricing models.
  • SAP Concur’s “Verify” tool now automatically audits 100% of expense reports, with 97% requiring no human intervention.
• Agentic AI & SAP Joule:
  • Introduction of “Joule,” SAP’s generative AI copilot, embedded across SAP applications.
  • Joule automates mundane tasks, pre-audits expense reports, and provides real-time policy compliance checks.
  • Joule acts as an agentic AI, orchestrating decisions and actions across multiple business processes, not just within finance.
• Integration and Real-Time Data:
  • SAP Concur now integrates with payment providers like MasterCard and American Express to capture real-time authorisation data, streamlining expense reporting and improving categorisation.
• Data Privacy & Security:
  • All financial data processed by Joule is contained within the customer’s environment and is not exposed to external AI sources.
  • Data is anonymised when used for model training, ensuring compliance with strict privacy standards.
• Customisation & Future-Proofing:
  • SAP’s Business Data Cloud enables organisations to unify and govern all SAP and third-party data, supporting custom AI queries across previously siloed data sets.

Resources & Further Reading

SAP Concur CFO Insights Report

SAP Concur Blog

Chris Juneau on LinkedIn

Upcoming Events
Catch Andrew Grill and Chris Juneau on stage at Fusion Exchange in London on June 12.
 

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Your Host is Actionable Futurist® Andrew Grill

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What happens when we prioritise innovation over ethics in AI development? For the 100th episode of the Digitally Curious Podcast, Kerry Sheehan, a machine learning specialist with a fascinating journey from journalism to AI policy, explores this critical question as she shares powerful insights on responsible AI implementation.

Kerry takes us on a compelling exploration of AI guardrails, comparing them to bowling alley bumpers that prevent technologies from causing harm. Her work with the British Standards Institute has helped establish frameworks rooted in fairness, transparency, and human oversight – creating what she calls "shared language for responsible development" without stifling innovation.

The conversation reveals profound insights about diversity in AI development teams. "If the teams building AI systems don't represent those that the end results will serve, it's not ethical," Kerry asserts. She compares bias to bad seasoning that ruins an otherwise excellent recipe, highlighting how diverse perspectives throughout the development lifecycle are essential for creating fair, beneficial systems.

Kerry's expertise shines as she discusses emerging ethical challenges in AI, from foundation models to synthetic data and agentic systems. She advocates for guardrails that function as supportive scaffolding rather than restrictive handcuffs – principle-driven frameworks with room for context that allow developers to be agile while maintaining ethical boundaries.

What makes this episode particularly valuable are the actionable takeaways: audit your existing AI systems for fairness, develop clear governance frameworks you could confidently explain to others, add ethical reviews to project boards, and include people with diverse lived experiences in your design meetings. These practical steps can help organisations build AI systems that truly work for everyone, not just the privileged few.

This is an important conversation about making AI work for humanity rather than against it. Kerry's perspective will transform how you think about responsible technology implementation in your organisation.

More information
Kerry on LinkedIn

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A phone call that changes everything. A seemingly impossible challenge. Hours instead of months to prepare. When mezzo-soprano Deborah Humble received that unexpected call from the Sydney Symphony Orchestra, she faced a career-defining decision: step onto the stage of the Sydney Opera House that very evening to perform Gustav Mahler's Second Symphony—a piece she had never fully sung before—or walk away from the opportunity of a lifetime.

What followed was a whirlwind day of frantic preparation, from retrieving a discarded concert dress from a garbage bag in her car trunk to a 45-minute crash course with her vocal coach. With barely enough time to warm up, Deborah found herself standing before a sold-out audience at the Sydney Opera House, performing in a concert that was not only being live-streamed globally but also recorded by Deutsche Grammophon for worldwide release.

The stakes couldn't have been higher. The pressure more intense. Yet amid the chaos, Deborah found clarity in a simple thought: "Simone wouldn't have asked you to step up if she didn't think you could do it." With the support of conductor Simone Young and drawing on decades of professional experience, Deborah delivered a performance that earned her a standing ovation and secured her place in Sydney Opera House history.

This remarkable story transcends the world of classical music, offering powerful insights about preparation meeting opportunity, managing self-doubt, and having the courage to take calculated risks. As Deborah reflects, "We are capable of doing what we have spent our whole lives working towards." Her experience reminds us that behind every "overnight success" lies years of dedication, discipline, and determination—qualities that prepare us to seize extraordinary moments when they unexpectedly arrive.

Ready to be inspired by a tale of remarkable courage under pressure? Listen as Deborah reveals what it truly takes to rise to an impossible occasion when everything is on the line.

Find out more about Deborah Humble on her website.

Listen to the recording here. 

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Welcome to Season 7 of the Digitally Curious Podcast. This show is a perfect compendium if you’ve bought the book of the same name, and if you haven’t grabbed yourself a copy, may I suggest that’s something you should consider investing in - just  click here or ask for it by name wherever great books are sold.

In today’s episode, we’re going back in time to an interview I conducted with David Shrier in late 2021 - well before ChatGPT hit the headlines. We discuss his book Augmenting Your Career: How to Win at Work In the Age of AI, and the book and our discussion are as relevant as ever, three years on.

What I found interesting while editing the episode on New Year’s Day 2025 is that it’s an excellent discussion about the fundamentals of AI without the hype of ChatGPT and Generative AI

David Shrier, a trailblazer in technology and educational innovation, joins us in dissecting the future of work in the age of artificial intelligence. His perspective on AI as "augmented intelligence" challenges us to rethink the relationship between humans and machines.

With examples from around the globe, David advocates for AI literacy as a cornerstone of modern education, highlighting how nations like Denmark, China, and Singapore are setting benchmarks.

This episode promises to enhance your understanding of how AI can be integrated into educational ecosystems and professional life, guided by insights from David's book, "Augmenting Your Career."

Navigating the ethical landscape of AI is more important than ever, and we bring focus to the critical role of government regulators in this space. We dive into real-world examples, such as Google's image recognition failures, to underscore the importance of diverse data and ethical diligence. The conversation praises initiatives like those of the UK government and challenges the pitfalls of overregulation, drawing lessons from New York's BitLicense situation. ]

Our discussion is a must-listen for anyone interested in how regulatory frameworks can either propel or stifle technological innovation.

As AI reshapes the job market, we explore the shifting roles and opportunities emerging across various industries. From philosophy majors finding their niche in AI development to the resilience of healthcare and creative arts, there's a world of possibility awaiting those prepared to adapt. We also touch on corporate responsibility, using Accenture's workforce reskilling as a model for sustaining company culture amidst AI-driven changes.

Discover practical strategies for staying ahead in this rapidly evolving landscape, emphasizing cognitive flexibility and continuous learning as keys to thriving in the digital age.

More on David
David on LinkedIn
David's books

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In this episode, we speak to Australia's first official astronaut, Katherine Bennell-Pegg, about her lifelong passion for space exploration and how she pursued her dream of becoming an astronaut.

We also covered:

• The importance of international experience and cultural adaptability in the astronaut selection process and training
  
  
• The rigorous and diverse nature of astronaut training, including spacecraft systems, robotics, survival techniques, and more
  
  
• The exciting future of space exploration, including missions to the Moon and the scientific research opportunities on the International Space Station
  
  
• Advice for those interested in space-related careers, emphasizing the need for purpose-driven work and a willingness to step outside one's comfort zone

We last covered space on the podcast in Season 4, Episode 3 -  Space Based Solar Power.

Quotable Quotes:

"Working in an international environment from a project basis as well as from a life basis really made me say that there's lots of different kinds of engineers, lots of ways to culturally come to solutions."

"Being an astronaut is bigger than the space sector. It's for many kinds of researchers, as well as raising the aspirations of the public as well."

Resources:

Katherine on LinkedIn
Katherine on Instagram
Katherine on Twitter

Learn more about Katherine Bennell-Pegg and the Australian Space Agency at space.gov.au

Explore the International Space Station and its scientific research here.

Thank you to Katherine, Engineers Australia and Frank Gallagher for contributing to this episode.

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Your Host is Actionable Futurist® Andrew Grill

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In this episode, Andrew Grill sits down with Carol Howley, Chief Marketing Officer at Exclaimer, a leading email signature management company. Carol shares her extensive experience in B2B marketing, from her early days at Skyscanner to her current role at Exclaimer, where she has been instrumental in scaling the company's marketing efforts. They discuss a wide range of topics, including:

• Carol's Marketing Journey: From her start at Best Western Hotels to building the B2B arm at Skyscanner and her move into the tech-heavy world of Canonical (the company behind Ubuntu), Carol’s career path is full of insights for aspiring marketers.
  
  
• The Role of Exclaimer: Learn how Exclaimer helps organisations manage their email signatures centrally, ensuring compliance and branding consistency while also turning email signatures into valuable marketing real estate.
  
  
• Innovative Use Cases for Email Signatures: Discover how companies are leveraging email signatures for account-based marketing, customer feedback collection, and more.
  
  
• Challenges in Scaling Marketing Programs: Carol discusses the challenges she faced in scaling Exclaimer’s marketing efforts, particularly around change management and balancing short-term lead generation with long-term brand building.
  
  
• The Evolution of Buyer Behaviour: With buyers now doing up to 80% of their research before engaging with sales teams, Carol explains how Exclaimer is adapting to this shift by focusing on personalisation and delivering value at every touchpoint.
  
  
• B2B Influencer Marketing: Carol shares her thoughts on the growing role of influencers in B2B marketing, both formal and informal, and how they can help build credibility and trust in a crowded marketplace.
  
  
• The Power of Integrated Marketing Campaigns: Why integrating multiple marketing channels leads to higher success rates and how Exclaimer wraps potential customers in consistent messaging across various touchpoints.
  
  
• AI in Marketing: Carol highlights how AI is transforming marketing operations at Exclaimer, from automating routine tasks to analysing customer reviews for insights that drive product development.

Join us as we explore the strategies behind successful B2B marketing campaigns and gain actionable insights from one of the industry’s leading voices.

Key Takeaways:

• Email Signatures as a Marketing Tool: Email signatures can be more than just contact information; they are valuable real estate for promoting content, scheduling meetings, and driving engagement.
  
  
• Scaling Challenges: Change management is crucial when scaling a business. Building new channels and operational foundations requires buy-in from all stakeholders.
  
  
• Adapting to Buyer Behaviour: Modern buyers are more independent, often completing most of their research before contacting sales. Marketers need to focus on building trust early in the buyer journey.
  
  
• AI’s Role in Marketing: AI is not replacing marketers but enhancing their ability to scale operations and make data-driven decisions faster than ever befo

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Your Host is Actionable Futurist® Andrew Grill

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Join Carolanne Ashley, co-host of the Your MindBody Link podcast, as we journey into the future of AI and unpack Andrew Grill's new book, Digitally Curious.

Have you ever wondered how digital curiosity can shape your career? This episode promises to unravel that and more as we uncover the behind-the-scenes story of "Digitally Curious" and how Andrew's early experiments with technology and over 100 podcast interviews fueled its content.

The episode examines groundbreaking technologies such as quantum computing and self-sovereign identity, discussing their imminent and profound impact on businesses.

We also tackle the looming "Q-Day", and the need for organisations to prepare for a new era where quantum computers will challenge current data security measures.

Find out how Andrew's experience speaking to corporate audiences as the Actionable Futurist, where he leaves them with five things to do next, spawned the "Curious Five", which is included at the end of every chapter, making it practical and actionable.

Carolanne asks how AI can transform everyday workflows like never before, acting as an "always-on intern" to revolutionise business operations. 

Watch as the tables are turned, and the interviewer becomes the interviewee!

More information

Order Digitally Curious
More on the book
Your MindBody Link podcast
Carolanne's website
Carolanne on LinkedIn

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In today's rapidly evolving business landscape, the role of the CFO is undergoing a transformative shift. As highlighted in a recent discussion on the Digitally Curious podcast with Chris Juneau, Head of Market Strategy for SAP Concur, CFOs are increasingly turning to AI to drive strategic growth and innovation.

Many of you may already be using SAP Concur without realising it. When you book a trip, submit your expenses, or you use the brilliant traveller app Tripit, you’re using SAP Concur services.

I spoke with Chris about a couple of recent reports from SAP Concur, one which looks at how CFOs are embracing AI, and another about how to measure and maximise the returns from AI.

Key Insights from the CFO Insights Report:

• Rising Investment in AI: Despite 58% of CFOs admitting limited understanding of AI, investment in AI technologies has surged from 15% to 51% since 2023. This reflects a growing recognition of AI's potential to revolutionise financial processes.
• AI Applications in Finance: CFOs are leveraging AI for various applications, including journaling and bookkeeping (65%), financial planning (59%), and risk scenario planning (53%). These technologies are not only enhancing efficiency but also enabling more strategic decision-making.
• Bridging the Knowledge Gap: Education is key. SAP Concur is committed to educating financial leaders on AI applications, helping them ask the right questions and implement AI responsibly within their organisations.

AI adoption is not just about cost reduction; it's about unlocking productivity gains and fostering innovation. By automating mundane tasks, CFOs can focus on strategic initiatives that drive business growth.

So what can you do next?

Educate and Empower: Continuously educate your teams on AI's potential and collaborate with technology partners to harness its full capabilities.

Collaborate Across Functions: Partner with HR and IT leaders to ensure a holistic approach to digital transformation.

Challenge the Status Quo: Always seek better ways to optimise business processes and drive strategic outcomes – start exploring your existing platforms and see if they can be enhanced by AI.

Join us in exploring how AI is reshaping the role of the CFO and driving businesses towards a more innovative future. 

Resources Mentioned
CFO Insights report: Repositioning for Growth
CFO Insights report: How to Measure and Maximise AI Returns
Concur Expense
Chris Juneau on LinkedIn

This is a paid partnership with SAP Concur.

Thanks for listening to Digitally Curious. You can buy the book that showcases these episodes at curious.click/order

Your Host is Actionable Futurist® Andrew Grill

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Many will know that I’ve just published my new book, Digitally Curious: Your Guide to Navigating the Future of AI and All Things Tech, which is now available worldwide. 

The reception has been overwhelmingly positive, and I believe it is a book that will help many people better understand the technology surrounding us.

I’ve already been interviewed on several podcasts about the book, and you can find links to these below.

I wanted to showcase the book on the podcast, but it would be strange for me to interview myself.

I recently presented at the Skillsoft London Perspectives event at the Shard on “The future of work in the age of AI.”

I always strive to present the latest thinking in my keynotes, and as part of my research, I wanted to try out the new Google product Notebook LM, which stands for Notebook Language Model.

You can access it via notebooklm.google

In Google’s own words: NotebookLM is your personalised AI research assistant powered by Google's most capable model, Gemini 1.5 Pro.

One cool feature is the ability to upload your data and turn it into a podcast with two AI-generated hosts.

I decided to try this out with the book. I uploaded the book's PDF, which contains 74,000 words, and pushed the button to make a podcast. 

I did nothing else. Five minutes later, what you hear on this episode is what was produced verbatim. 

I’ve not edited the 12-minute AI-generated  episode in any way.

I don’t think this will immediately replace podcasts or podcast hosts. However, it may be a new way to present written information.

We all have different learning styles, and so perhaps this would help people who prefer to listen instead of reading content.

I look forward to your thoughts on this and the content from my AI hosts about the book.

If you’d like to pick up a copy of the book head to curious.click/order, and as always, I encourage you to stay curious.

Resources
NotebookLM
AI in Education Podcast with Nadio Granata
Silicon UK Podcast on Digitally Curious
Purchase Digitally Curious

Thanks for listening to Digitally Curious. You can buy the book that showcases these episodes at curious.click/order

Your Host is Actionable Futurist® Andrew Grill

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Your Host is Actionable Futurist® Andrew Grill

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How can insights from managing a winery help shape the future of AI technology at Intel? Carla Rodríguez bridges both worlds. When I asked Robert Hallock at Intel who I should invite next onto the podcast – his response was instant - Carla Rodríguez, who runs Intel’s client software ecosystem.

“Razor sharp … just so smart, so capable” was his description, so I just had to invite her onto the show. Carla is no ordinary big tech company exec. She served in the Peace Corps in Romania and worked her way through the ranks of Intel, joining in the finance area to become VP of one of the most important and innovative parts of the company.

In between these roles, she has also found time to help run a winery business with her husband, which gives her a unique perspective on the issues facing companies of all sizes.

Her role at Intel is to work closely with the developer ecosystem. With the recent launch of their AI PC program, which utilises the Intel vPro platform powered by Intel Core Pro processors, we’re seeing AI rise to become mainstream and a must-have tool in the workplace, driving innovation and productivity.

In our discussion, Carla explains how running a boutique winery in Oregon’s Willamette Valley with her Husband gives her a unique perspective on the challenges and rewards of running a small business, insights that she brings back to her role at Intel.

You’ll also learn about:

AI: Moving from Niche to Mainstream

AI has now reached a tipping point where it is becoming mainstream and Intel is at the forefront of this revolution with their AI PC platform, integrating CPU, GPU, and the new Neural Processing Unit (NPU) to handle complex AI tasks efficiently. 

Empowering Developers with AIPC

Intel's AIPC Developer Program is a crucial initiative aimed at supporting developers in harnessing the power of the NPU. By providing hands-on labs and development kits, Intel is enabling developers to experiment and create groundbreaking applications. 

The Immediate Impact on Businesses

For small and medium enterprises (SMEs), the benefits of adopting AIPC are immediate. Carla emphasised that the time to invest in AIPC is now, as it offers enhanced productivity, security, and innovative capabilities. 

Future of Work: Embracing AI

The future of work will be significantly shaped by AI, with tools that enhance productivity and free up time for more strategic tasks. As Carla pointed out, AI is like having an always-on intern, ready to assist with various tasks, making us more efficient and effective in our roles.

This podcast is sponsored by Intel.

More on Carla
Carla on LinkedIn
Intel AI PC
Beacon Hill Winery

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How can emerging technologies and critical thinking shape the future of business? Join us on Digitally Curious as we sit down with Arvind Ravishunkar, General Manager of Think Tank and Tech Strategy at Wipro.

Arvind offers an inside look at the groundbreaking projects at Wipro's innovation lab, Lab45, and discusses how the lab is pioneering new business models and sustainable practices. Discover how their Think Tank's new podcast, Unpacked, aims to make complex technical topics accessible, and why understanding technology at a fundamental level is crucial for modern business leaders.

Imagine a workplace where debate and critical thinking are not only encouraged but essential. Arvind explains the transformative power of monthly debates within their think tank, designed to challenge team members to see all sides of an issue, backed by data and evidence.

These debates sharpen minds and foster adaptability, preparing the team to navigate an unpredictable business landscape. He shares how knowledge-sharing sessions and a culture open to change are vital for fostering innovation and staying ahead.

The future of AI is here, and it's reshaping industries at an unprecedented pace. Arvind delves into the implications of AI integration, from Apple's latest partnerships to the broader trends in AI adoption. He underscores the importance of data quality and strategy in successful AI projects and shares his journey towards cultivating digital curiosity in his team.

Explore the far-reaching impacts of AI on job markets, the evolving role of educational institutions, and the necessity for responsible AI practices. Tune in for an episode rich with insights into the evolving landscape of technology and business leadership.

More on Arvid
Arvind on LinkedIn
Lab45 Think Tank
Unpacked podcast

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This episode is sponsored by Intel.

There are some exciting new developments in AI, and we're at the beginning of a truly transformative era, thanks largely to innovations led by companies such as Intel.

Intel's recent advancements in AI technology, particularly Intel vPro PCs powered by Intel Core Ultra processors, are setting a new benchmark for what professional devices can do.

With a strategic shift towards local AI processing, Intel is mitigating the traditional reliance on cloud services, which cuts costs and significantly boosts data privacy and processing speeds.

I spoke with Robert Hallock, Intel's Vice President and General Manager, Client AI & Technical Marketing, to learn more about what Intel is doing with AI.

Robert believes the integration of AI capabilities directly into PCs will drive the most significant change in personal computing in 20 years.

A significant development enabling this shift is Intel's new Core Ultra processor. It is designed to optimise AI software performance by efficiently splitting tasks between the CPU, GPU, and a new component – the Neural Processing Unit or NPU.

This will allow AI PCs to provide enhanced experiences with marketing & content creation, productivity assistance, and privacy controls, all powered by on-device AI.

Intel and Microsoft have co-defined the definition of AI PC. It is a PC with a dedicated copilot key, and it brings new AI experiences in productivity, creativity, and security through a combination of the CPU, GPU, and the new NPU from Intel.

In this episode, Robert and I looked at the business case for the AI PC.

The ability to perform traditionally processor-intensive AI tasks locally will benefit knowledge workers who aren't always connected and need to prioritise data security.

A key benefit of an AI PC powered by the Intel Core Ultra processor will be the improved capacity for AI powered threat detection offered by Intel Threat Detection Technology within the Intel vPro platform.

It's now becoming clear that organisations must adopt AI capabilities to remain competitive, as classic corporate software rapidly adopts AI and disadvantages non-adopters.

Whether you're a business leader looking to harness the power of AI for competitive advantage or an IT Professional keen to understand the vision for AI integration in personal computing, this episode is for you.

You can  find out more about Intel's vision for AI PCs Built for Business at

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Your Host is Actionable Futurist® Andrew Grill

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This podcast episode features an interview with Darshan Chandarana and Julia Howes from PwC about opportunities in enterprise AI. 

They discussed AI adoption across industries, with financial services and retail leading the way, and Darshan emphasised the importance of responsible AI and understanding societal impacts.

Julia discussed the challenges of AI adoption like determining value and data privacy issues. 

Julia gave examples where Microsoft's Copilot AI is helping non-native English speakers and explains how the future of work with AI could involve remote working and creativity hubs. 

Emerging technologies like augmented reality are also discussed, and our guests encourage experimenting with AI, embracing change, and coordinating cross-functional teams to unlock value from enterprise AI.

We also discussed:

• Industries benefiting the most from Gen AI
• Responsible AI in practice
• Getting started with AI
• Why GenAI needs an intelligent approach to adoption
• PWCs own tool - ChatPWC
• What are customers asking about Generative AI?
• What are AI Co-Pilots?
• AI Strategy and Execution Challenges
• The need for an AI Council to help co-ordinate activities
• What do clients need to look out for with AI projects?
• Common challenges faced in integrating AI
• Safe, short experiments
• AI Applications and Data Quality
• The quick wins for AI projects
• The need for quality AI-ready data
• Without good data, there is no good AI
• Industry-specific LLM's
• AI Industry Trends and Applications
• The most unique problems solved by AI
• Podcast tip - using AI for language translation
• Preparing the workforce for Gen AI
• Addressing employee issues around AI deployments
• Future Work Trends and Emerging Tech
• The need for critical thinking in the age of AI
• The future of work under AI
• Emerging technologies to watch
• How to stay informed on new technologies
• 3 actionable tips to prepare for Enterprise AI

More on Darshan
Darshan on LinkedIn

More on Julia
Julia on LinkedIn

Resources mentioned in this episode
The PWC Essential 8 Technologies
PWC website
"I am Flame" book on Amazon

Thanks for listening to Digitally Curious. You can buy the book that showcases these episodes at curious.click/order

Your Host is Actionable Futurist® Andrew Grill

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In this episode, we look at a report I wrote in partnership with Vodafone UK to examine how 5G Standalone (5G SA) could transform UK over the next 5-7 years.

To talk more about the findings, I spoke with Nicki Lyons, Vodafone UK's Chief Corporate Affairs & Sustainability Officer.

Some of the predictions in the report include:

We’ll see the end of Video Assisted Referee (VAR) and poor off-side decision-making thanks to smart ball tech, pitch sensors and player wearables enabled by 5G Standalone (5G SA) – meaning more time is devoted to the beautiful game and less time on disputes.

Connected clothing will mean trainers will ‘talk’ to each other and collate style and sustainability-inspired looks from other feet on the street, powering your very own AI-powered style guide – enabling fashionistas to discover styles and express themselves in new ways.

Working with Vodafone, in a new report, leading futurist Andrew Grill predicts how 5G SA could transform the things the UK loves most in the next five-to-seven years – from retail and sports to gaming and entertainment.

The report supports the growing need for 5G SA infrastructure in the UK, as the proposed Vodafone and Three merger paves the way for UK 5G SA leadership with a pledge to invest £11 billion and reach over 99% of the UK population with 5G SA by 2034.

More on Nicki Lyons

Nicki became Director of Corporate Affairs and Sustainability in October 2021. She’s responsible for external communications, government and regulatory affairs, and sustainable business. Before this, she worked in senior roles at Walgreen Boots Alliance, Unilever, PepsiCo, in UK government and in international development.

Nicki on LinkedIn

Resources mentioned in the show
Ann Patchett Tom Lake book
Vodafone UK Website
Vodafone and Three website

More on the report
Vodafone press release about the report
Download the report

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Your Host is Actionable Futurist® Andrew Grill

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In this episode, we’re casting our minds back to 2004, when NASA landed the Spirit rover on Mars; the last episode of Friends aired; George W Bush was re-elected US president, and the number one hits were LMC’s Take Me To The Clouds Above in the UK and Hey Ya! By Outkast in the US.

Over at Harvard University, computer science student Mark Zuckerberg is coding in his dorm room. Lately, he’s been nurturing a reputation as a minor enfant terrible on campus after creating the shortlived site FaceMash, which allowed students to rate each other’s hotness.

Today, Wednesday, 4th February, he’s about to push “publish” on TheFacebook, which would later become simply Facebook.

So what does Facebook look like at 20, and what can we learn from this social networking phenomenon?

To help me answer this and more, I’m joined by Jason Mander, Chief Research Officer at leading global consumer research platform GWI, to dive into their vast research platform and take a deep dive on Facebook at 20.

Here are the key statistics Jason mentioned on the podcast, extracted from the GWI platform.

• 75% of people in the UK use Facebook monthly, 66% use it weekly, and 50% use it daily
• Boomer Facebook usage has increased 20% over the last decade, with around 66% of boomers currently using it
• Gen Z and student Facebook usage has decreased compared to 10-20 years ago, though around 66% of Gen Z still use it
• Half of 13-14 year olds are on Facebook, despite declining usage among younger generations
• TikTok, Instagram and Snapchat are the most popular platforms among children
• Meta owns Facebook, Instagram, WhatsApp and Messenger – the top 4 platforms in the UK
• 15% of UK residents purchase secondhand items online weekly
• Around 50% of Brits use eBay for selling items, 25% use Facebook Marketplace, and smaller percentages use sites like Gumtree
• Three quarters of Millennials and Gen X in the UK use Facebook, with stable usage over the last 10 years
• Instagram ranks as the 4th most used social media platform in the UK, used by around 60% of people
• Facebook Messenger ranks 3rd for pure messaging platforms in the UK
• iMessage overtakes Messenger among younger Gen Z
• 96% of Gen Z in the UK use at least one Meta platform like Facebook, Instagram, WhatsApp
• Boomers’ Facebook usage is up 20% in the last decade

More on Jason

Jason on LinkedIn
Jason on Twitter

You can listen to the episode with GWI Tom Smith here.

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Your Host is Actionable Futurist® Andrew Grill

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Twenty-four years ago, the world prepared for the risk of a global meltdown due to the "Y2K bug" - the potential for computer errors related to the formatting and storage of calendar data for dates in and after the year 2000. The issue at the time was many programs represented four-digit years with only the final two digits, making the year 2000 indistinguishable from 1900. 

Because many computer systems could not correctly distinguish dates, this had the potential to bring down worldwide infrastructures for computer-reliant industries.

Thanks to the awareness of this as early as 1985, many systems could be modified in time, and the impact of the Y2K issue was minimal.

However, a new threat is looming with the advent of Quantum computing. These mega-powerful computers will potentially be able to decrypt current-day encryption by 2030, with some cybersecurity experts suggesting it could even be as soon as next year.

What does this mean for businesses and consumers? Any currently encrypted data could be stored until such a time that quantum computers can decrypt it, exposing our most important secrets and personal information to bad actors and hackers.

Are you prepared for the quantum threat? In this first episode for season six, we discuss the risks and opportunities of quantum computing with Chris Johnson, Senior VP and Global Head of Enterprise at Nokia.

Chris explains how quantum computing will exponentially increase data volumes and processing power, potentially allowing encrypted data from today to be decrypted in the future. He stresses the importance of preparing networks and systems now to be "quantum safe."

We also explore the positive uses of quantum, such as accelerating research and optimizing complex systems, and Chris shares examples of how quantum could speed up vaccine development and financial analysis.

Tune in to learn what Nokia is doing in the quantum space, how edge and cloud computing will work with quantum and three actionable steps you can take today to future-proof against quantum threats. 

It's a fascinating look at an emerging technology with worldwide implications.

About Chris

Chris is Senior Vice President and Global Head of Enterprise at Nokia.

A veteran sales and business leader, Chris focuses on delivering critical network solutions for the world's most essential industries. He is a passionate champion of industrial digitalization for enterprises and government organizations, with a deep understanding of how innovative and intuitive digital technologies can bring resilience, productivity, efficiency and sustainability to any operation.

Drawing on his experience defining business strategies, developing teams, executing initiatives and driving profitable growth, Chris helps Nokia Enterprise customers harness the exponential potential of networks to unlock new business models and build capacity for long-term success.

Connect with Chris on Linkedin

Connect with Chris on Twitter

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Your Host is Actionable Futurist® Andrew Grill

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Curious about edge computing? Want to understand why it's the next big thing in the world of IT?

My conversation with Mark Swinson, an enterprise IT Automation Sales Specialist at Red Hat, might just be the discussion you're looking for.

Mark takes us on a deep dive into the world of edge computing, discussing its benefits, applications, and the crucial role of open-source projects.

We navigate the diverse applications of edge computing, exploring its transformative impact in sectors like retail, autonomous driving, and more.

Mark also enlightens us on the significant role of AI and Kubernetes in shaping the edge computing landscape.

Our conversation also touches upon the unique challenges in edge computing and why data security is paramount in this field.

More on Mark
Mark on LinkedIn

Resources Mentioned
Red Hat Connect London  7 November 2023
The Age of AI - Henry Kissinger, Eric Schmidt, Daniel Huttenlocher

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Your Host is Actionable Futurist® Andrew Grill

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On this episode of the Actionable Futurist Podcast, I had an in-depth conversation with Steve Young, UK SVP & Managing Director for Dell Technologies, on why it is now critical that CEOs, CIOs, CFOs and CISOs play a role in driving a well-planned multicloud strategy for their businesses.

In recent years, cloud technology has proliferated. However, many are realising that not all workloads and applications are suited to a single public cloud environment. Or, in fact, a public cloud environment at all.. As such, going 'multi-cloud' has been implemented unintentionally rather than strategically.

The need for a multi-cloud approach is now more urgent as companies are deploying more complicated applications and services, so this Podcast is timely and important for business leaders in any organisation to hear.

The discussion made me realise that multi-cloud strategy is not just about the tech world – and as Steve highlights, it has significant implications for various industries, including financial services and FMCG

In the podcast, we discussed how a financial services organisation has efficiently utilised multi-cloud for cost and efficiency using ground-to-cloud and cloud-to-ground approaches.

We also explored Dell Technologies' vision and differentiation in the multi-cloud space and how they focus on enabling customers to consume public cloud-style services irrespective of where their data and applications sit.

Dell Technologies is helping to bridge the gap in the market for multi-cloud skilled talent. Artificial Intelligence also impacts the multi-cloud environment, and we talked about how AI will function in a multi-cloud world.

It’s fair to say that multi-cloud environments offer numerous benefits, from increased flexibility and agility to improved cyber resilience; however, the journey towards effective multi-cloud adoption is filled with challenges.

We examined in detail how each member of the C-suite can benefit from a multi-cloud approach.

More and more, CEOs understand the importance of technology in driving business innovation and growth. Embracing a multi-cloud strategy allows CEOs to get their organisations on the front foot of digital transformation.

Steve explained how organisations can successfully navigate the multi-cloud maze through strategic planning, business understanding, and the right technological support.

We also spoke about the Dell Technologies Forum on November 28th in London that I'm attending, the premier conference for technology enthusiasts and business leaders looking to drive innovation and growth. You can sign up for a free pass at futurist.click/dell-forum

Resources mentioned in this episode
Steve on LinkedIn
Sign up for the Dell Technologies Forum

This was a sponsored podcast in partnership with Dell Technologies.

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Your Host is Actionable Futurist® Andrew Grill

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The world of law is not immune to the sweeping changes brought about by technological advancements, specifically the advent of Artificial Intelligence. In a fascinating discussion with Jaeger Glucina, Chief of Staff at Luminance, we delve into how AI is reshaping the legal industry and creating new possibilities for efficiency and accuracy in legal processes.

Built on a proprietary legal Large Language Model (LLM), Luminance uses next-generation AI to automate the generation, negotiation and analysis of contracts. Developed by world-leading AI experts and validated by leading lawyers, Luminance’s specialist ‘legal-grade’ AI is a trusted co-pilot for any legal team.

From taking a first pass review of any contract under negotiation, to a first-of-its-kind AI chatbot for redrafting clauses on-the-fly and an intelligent contract repository for granular insight into any contractual landscape, Luminance brings AI to every touchpoint a lawyer has with their documents.

A key area of focus in this conversation is the revolutionary role of AI in contract drafting and reviewing. Luminance is leading the way by using a combination of generative and analytical AI to improve accuracy and efficiency in these areas. This technology allows for the identification of risk elements in contracts and the generation of drafts with simple prompts.

As Jaeger highlights, this is a significant shift from traditional legal processes and has the potential to greatly improve the working lives of lawyers and legal professionals.

One of the fascinating aspects of AI's integration into the legal sector is its potential to redefine traditional business models. A significant shift is taking place in how lawyers bill for their services. AI is introducing opportunities for automation, leading to a drastic reduction in time spent on certain tasks. This change is influencing the billing model in the legal industry, moving away from hourly billing towards value-based pricing.

As the legal industry continues to embrace AI, there's a growing need for digital literacy among legal professionals. The integration of AI into legal processes requires a workforce that understands and can effectively utilize these new tools.

Jaeger underscores the importance of equipping legal professionals with the necessary digital skills to harness the full potential of AI in their work.

More on Jaeger
Jaeger on LinkedIn
Jaeger on Twitter
Luminance website

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Your Host is Actionable Futurist® Andrew Grill

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Imagine a world where AI seamlessly integrates into your daily workflows, driving productivity gains, efficiency increases, and automation. 

AI and in particular Generative AI is all over the media, and now companies are looking at how they should be introducing AI into the enterprise.

While Generative AI platforms such as ChatGPT have been trained on publicly available data, they may not be suitable for always-on and mission-critical systems. So what’s the opportunity for enterprise-grade AI?

To answer this question, I’m delighted to have on this episode Umesh Sachdev, CEO of Uniphore,  an Enterprise-class, AI-native company that has set out to transform businesses delivering compelling and engaging customer and employee experiences.

As we navigate the exciting yet challenging landscape of AI, we discuss potential pitfalls along the way. Umesh candidly shares insights into vital areas like regulation, data security, and total cost of ownership.

We dive into how regulation is necessary, including guardrails for AI ensuring ethical use of public data, and protecting against biases and inappropriate use.

Umesh also provided three actionable steps to ready your business for the AI revolution.

More on Umesh
Umesh on LinkedIn
Umesh on X

Resources Mentioned
Jolt Effect, The: How High Performers Overcome Customer Indecision
Uniphore website

Thanks for listening to Digitally Curious. You can buy the book that showcases these episodes at curious.click/order

Your Host is Actionable Futurist® Andrew Grill

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Can machines really think like humans? What is the future of Artificial General Intelligence (AGI) when machines more closely resemble human behaviour than ever before?

In this episode, Peter unveils his journey into the realm of AGI and his vision of machines possessing the ability to think, learn, and reason like humans. We look at the intricacies of general AI and how it sets itself apart from narrow AI.

The episode also looks at how companies are tackling the immense challenges associated with crafting machines with general intelligence - from understanding the significance of concept formation in artificial general intelligence to discussing the role of quantum computing and resources in AI development.

Peter also provided his views on the potential of machines developing empathy and the role of AI in ethical and moral debates, and answers the questions I've always wanted to ask - can AI feel empathy and love?

Finally, we take a peek into the future as Peter shares how Aigo.ai is harnessing the power of conversational AI to revolutionize personalised experiences.

More on Peter
Peter on LinkedIn
Peter on Medium
Aigo website

Peter Voss is the world's foremost authority in Artificial General Intelligence. He coined the term 'AGI' in 2001 and published a book on Artificial General Intelligence in 2002. 

He is a Serial AI entrepreneur, technology innovator who has for the past 20 years been dedicated to advancing Artificial General Intelligence. Peter Voss' careers include being an entrepreneur, engineer and scientist. 

His experience includes founding and growing a technology company from zero to a 400-person IPO. For the past 20 years, his focus has been on developing AGI (artificial general intelligence). In 2008 Peter founded Smart Action Company, which offers the only call automation solution powered by an AGI engine. 

He is now CEO & Chief Scientist at Aigo.ai Inc., which is developing and selling increasingly advanced AGI systems for large enterprise customers. Peter also has a keen interest in the inter-relationship between philosophy, psychology, ethics, futurism, and computer science.

Thanks for listening to Digitally Curious. You can buy the book that showcases these episodes at curious.click/order

Your Host is Actionable Futurist® Andrew Grill

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In the race to dominate Al we have seen our data privacy, democracy, and even our human rights impacted. 

To understand what brands and consumers need to do to fight back, I spoke with Anton Christodoulou, Group Chief Technology Officer at leading experiential design company, Imagination and co-founder of the new Trust 3.0 initiative.

The Trust 3.0 initiative  is a Data Privacy Advocacy Group convening the brightest minds in privacy, AI, and technology to champion responsible innovation for a safer society.

I’m proud to say that I’m also a part of this timely initiative.

Anton is responsible for overseeing Imagination's global technology strategy, project and service delivery execution; to deliver immersive, engaging and measurable experiences to clients including Mastercard, Ford, Major League Baseball, Jaguar Land Rover and Shell.

I started our discussion by asking Anton more about Trust 3.0 and why it has been set up.

This episode looks at its implications on data privacy for consumers and businesses and offers a deep dive into the necessity of transparency, security, and fair exchange of value in handling customer data.

We also discuss how businesses can leverage this to promote trust and security.

More on Anton
Anton on LinkedIn
Imagination website
Trust 3.0 website

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Your Host is Actionable Futurist® Andrew Grill

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Consumers are beginning to understand that their personal data has real value, but it is still held in the hands of big technology companies.  The promise of consumers managing and owning their own data will become a reality thanks to decentralised or self-sovereign identity (SSI).

To delve into this topic, I'm delighted to welcome onto the podcast Marie Wallace, Digital Identity Lead at Accenture.

Marie and I both had the chance to work together at IBM and I've always enjoyed our discussions about analytics and data, and this conversation explains SSI in a very accessible way.

Self-Sovereign Identity, or decentralized identity, is a model where individuals have full control over their personal data.

During the episode, Marie debunked the common myth that implementing this model necessitates a blockchain, and we looked at the concept of "streaming trust".

We also looked at Marie's instrumental role in projects like IBM's Digital Health Pass and New York's Excelsior Pass during the pandemic.

A fascinating part of the discussion revolved around the concept of verifiable data, and the potential of AI in offering personalised career advice, primed with our own personal data.

We also examined how companies might interact with customers to provide incentives for releasing individual data and how LinkedIn is starting to verify profiles to allow individuals to have more control over the data they own.

This episode also looked at the integral role of trust networks, the need for secure digital wallets, and the exciting prospects of verifiable data.

We also covered topics such as

• The concept of "streaming trust" & how SSI works
• Sovereign identity & worker onboarding
• Trusting the trust provider
• The need for secure, trusted digital wallets
• Using SSI to validate my LinkedIn profile
• Exploring the Concept of Verifiable Data
• Empowering consumers with their own data
• The role of AI with SSI & personal data
• SSI drivers: risk, cost, fraud reduction
• Where do I store my SSI data?
• The Philosophy of Self-Sovereign Identity
• Examples where SSI is working already
• Self-Sovereign Identity and AI Explorations
• Embedding trust with the supply chain
• AI uses in SSI
• Empowering Individuals with Self-Sovereign Identity
• Who needs to drive SSI adoption?
• The biggest challenge in SSI
• What are the steps to take to control my own data?
• Being more data literate and caring about your identity and online safety
• Three actionable steps to manage your own identity

More on Marie
Marie on LinkedIn
Marie on Twitter
Marie's blog
Marie's TED talk

Resources mentioned
1Password

Thanks for listening to Digitally Curious. You can buy the book that showcases these episodes at curious.click/order

Your Host is Actionable Futurist® Andrew Grill

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What if you could unlock the full potential of Generative AI and its impact on your life and company? Get ready for a fascinating fireside chat recorded live in front of an audience at the offices of leading international law firm RPC during London Tech Week.

The Actionable Futurist Andrew Grill was interviewed on stage by Helen Armstrong, a Partner in RPC’s IP and technology disputes team.

The discussion examined the risks, issues, and ethics surrounding this powerful technology and the roles played by giants like OpenAI, Google, and Facebook in this rapidly evolving space. 

This episode also covers the current applications and trends of generative AI in the retail and consumer sectors and how it's already making a mark on our daily lives. 

As we navigate the complex world of AI regulation, Andrew shared his insights on explainability, transparency, trust within AI systems, and the implications of the UK Government's white paper on AI. 

The episode also touched on the challenges of IP rights, GDPR, ongoing AI model training, and the importance of auditing systems to prevent bias.

Don't miss this thought-provoking conversation as we uncover the incredible potential of generative AI, its ability to unleash creativity, and the crucial need for ethical use of this game-changing technology.

We covered a lot of ground in this episode, including:

• Generative AI and Its Impact
• Chat GPT’s definition of a futurist
• What is Generative AI?
• Why AI is so popular now
• The risks of using Generative AI
• Why ChatGPT so confidently provides incorrect answers
• How ChatGPT actually works
• ChatGPT data sources
• Is ChatGPT that useful?
• The “magnet of mediocrity”
• Where is Generative AI being used?
• The “enthusiastic always-on intern”
• The need for critical thinkers
• The responsible use of AI
• Challenges and Considerations for Generative AI
• The AI black box problem
• The challenges for regulation around AI
• Can we trust AI?
• Regulation areas for AI
• Government response to AI regulation
• Are you involving your risk department around AI?
• Recruitment considerations for AI teams
• The future of Generative AI
• Enterprise AI Implementation
• EnterpriseGPT challenges
• Will AI provide us with more free time to be creative?
• Actionable items for tomorrow
• Your two tribes and the opportunity for a hackathon
• Why AI comes at a cost
• Is your data “AI ready”?
• Will AI replace human creativity?
• Adobe’s AI products
• Accenture’s use of AI generated imagery in a report
• Generative AI will drive more creativity

Audience questions included

• Who is responsible for ensuring AI training data is valid
• Will AI disrupt or strengthen the economy?
• The environmental impacts of Generative AI
• The difference between human emotional intellig

Thanks for listening to Digitally Curious. You can buy the book that showcases these episodes at curious.click/order

Your Host is Actionable Futurist® Andrew Grill

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