Love Works Here
I wholeheartedly believe that it’s possible to build a place where everyone loves their job and I want to help others live that out in their business. I have developed an entire framework devoted to this mission, and I’m excited to share what I’ve learned along the way. Systems alone can’t create love, but they can eliminate stress and tension in the business, while allowing trust to grow - so that love can stand a fighting chance. I’m Shawn York, and Love Works Here.
Love Works Here
Ep 19 - The Guest Happiness Framework
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Shawn York
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Season 1
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Episode 19
This episode departs from Team Member Culture, and focuses on the customer. We have discovered that there are basic, human, emotional needs that every Team Member has in common and that appealing to these needs is a big key to their happiness. Knowing that, what if we discovered the emotional needs that every guest has in common? This episode follows Shawn's journey to this discovery, and the framework he created to make sure that all of his Team Members were appealing to these needs in every customer interaction.