Working Smarter: Presented by Calabrio

Daneece Sheldon: Radial

July 27, 2020 Daneece Sheldon Season 2
Working Smarter: Presented by Calabrio
Daneece Sheldon: Radial
Chapters
Working Smarter: Presented by Calabrio
Daneece Sheldon: Radial
Jul 27, 2020 Season 2
Daneece Sheldon

For those looking for a true understanding of how to use Analytics within their contact center to drive results this is the podcast for you!  Daneece Sheldon is the Quality Supervisor for Radial and in this episode she walks us through, step-by-step, her process for utilizing her analytics toolkit to improve their customer service and add value for their clients.  If you currently have an analytics solution, or are looking to add these tools to your arsenal this is a must-listen episode!

Show Notes

For those looking for a true understanding of how to use Analytics within their contact center to drive results this is the podcast for you!  Daneece Sheldon is the Quality Supervisor for Radial and in this episode she walks us through, step-by-step, her process for utilizing her analytics toolkit to improve their customer service and add value for their clients.  If you currently have an analytics solution, or are looking to add these tools to your arsenal this is a must-listen episode!