Recoding Business in the AI Era
Recoding Business in the AI Era is where leaders come to sharpen their judgment about the digital world. Hosted by Vijay Gurbaxani—distinguished UC Irvine professor, founding director of the Center for Digital Transformation, digital strategist, speaker, and advisor to executives—each episode dissects real-world choices at the intersection of technology, leadership, and transformation, and how to navigate them with clarity and confidence.
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Recoding Business in the AI Era
The United Difference: Rethinking Travel
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Season 2, Episode 3 - Hit with an unprecedented decline in demand, United is going to where the customers are. Coming up with new app offerings, pricing, and flexible tickets for the leisure traveler, United is catering to this customer segment to survive. In a conversation with Vijay Gurbaxani, Linda Jojo, EVP Technology and CDO, describes how United is using software to accelerate and improve their airline faster than before with the intent to come out stronger, better, and more customer friendly in the end.