{"version":"1.0.0","segments":[{"speaker":"Blaise Delfino","startTime":6.6,"endTime":9.0,"body":"You're tuned"},{"speaker":"Blaise Delfino","startTime":6.6,"endTime":9.0,"body":"into the Hearing Matters Podcast"},{"speaker":"Blaise Delfino","startTime":9.0,"endTime":13.17,"body":"with Dr. Gregory Delfino, and"},{"speaker":"Blaise Delfino","startTime":9.0,"endTime":13.17,"body":"Blaise Delfino of Audiology"},{"speaker":"Blaise Delfino","startTime":13.17,"endTime":17.07,"body":"Services and Fader Plugs, the"},{"speaker":"Blaise Delfino","startTime":13.17,"endTime":17.07,"body":"show that discusses hearing"},{"speaker":"Blaise Delfino","startTime":17.07,"endTime":21.81,"body":"technology, best practices, and"},{"speaker":"Blaise Delfino","startTime":17.07,"endTime":21.81,"body":"a growing national epidemic,"},{"speaker":"Blaise Delfino","startTime":22.17,"endTime":26.01,"body":"hearing loss. Before we kick"},{"speaker":"Blaise Delfino","startTime":22.17,"endTime":26.01,"body":"this episode off special thank"},{"speaker":"you to our partners Oticon","startTime":26.01,"endTime":32.31,"body":"life"},{"speaker":"you to our partners Oticon","startTime":26.01,"endTime":32.31,"body":"changing technology, Sonic:"},{"speaker":"you to our partners Oticon","startTime":32.67,"endTime":37.62,"body":"every day sounds better, Starkey"},{"speaker":"you to our partners Oticon","startTime":32.67,"endTime":37.62,"body":"Hearing Technologies: hear"},{"speaker":"better, live better, Redux","startTime":37.62,"endTime":43.53,"body":"faster, dryer, smarter ,"},{"speaker":"better, live better, Redux","startTime":43.98,"endTime":48.69,"body":"verified. On this episode, Dr."},{"speaker":"better, live better, Redux","startTime":43.98,"endTime":48.69,"body":"Delfino and I are so excited to"},{"speaker":"better, live better, Redux","startTime":48.69,"endTime":53.64,"body":"welcome a dear friend and"},{"speaker":"better, live better, Redux","startTime":48.69,"endTime":53.64,"body":"current patient of ours, Gail"},{"speaker":"better, live better, Redux","startTime":53.91,"endTime":55.74,"body":"Ehrens, welcome to the show."},{"speaker":"Dr. Gregory Delfino","startTime":55.77,"endTime":56.16,"body":"Welcome."},{"speaker":"Gail Ehrens","startTime":56.4,"endTime":57.63,"body":"Thank you so much"},{"speaker":"Gail Ehrens","startTime":56.4,"endTime":57.63,"body":"for having me."},{"speaker":"Blaise Delfino","startTime":57.66,"endTime":61.65,"body":"Gail, you have"},{"speaker":"Blaise Delfino","startTime":57.66,"endTime":61.65,"body":"an incredibly unique background."},{"speaker":"Blaise Delfino","startTime":61.65,"endTime":66.18,"body":"You are a speech language"},{"speaker":"Blaise Delfino","startTime":61.65,"endTime":66.18,"body":"pathologist of well over 35"},{"speaker":"Blaise Delfino","startTime":66.21,"endTime":66.75,"body":"years."},{"speaker":"Gail Ehrens","startTime":66.78,"endTime":70.86,"body":"Yeah, you're being"},{"speaker":"Gail Ehrens","startTime":66.78,"endTime":70.86,"body":"kind, over 50 years"},{"speaker":"Blaise Delfino","startTime":70.0,"endTime":74.29,"body":"Over 50 years."},{"speaker":"Blaise Delfino","startTime":70.0,"endTime":74.29,"body":"Gail, before we dive into the"},{"speaker":"Blaise Delfino","startTime":74.29,"endTime":78.67,"body":"hearing healthcare segment of"},{"speaker":"Blaise Delfino","startTime":74.29,"endTime":78.67,"body":"this episode, what inspired you"},{"speaker":"Blaise Delfino","startTime":78.7,"endTime":82.48,"body":"to enter the communication"},{"speaker":"Blaise Delfino","startTime":78.7,"endTime":82.48,"body":"sciences and disorders field?"},{"speaker":"Gail Ehrens","startTime":82.56,"endTime":84.75,"body":"I think I was"},{"speaker":"Gail Ehrens","startTime":82.56,"endTime":84.75,"body":"inspired by my father. He was a"},{"speaker":"Gail Ehrens","startTime":84.75,"endTime":88.02,"body":"dentist, but he always spent his"},{"speaker":"Gail Ehrens","startTime":84.75,"endTime":88.02,"body":"day off at United Cerebral"},{"speaker":"Gail Ehrens","startTime":88.02,"endTime":91.5,"body":"Palsy. And he offered free"},{"speaker":"Gail Ehrens","startTime":88.02,"endTime":91.5,"body":"dentistry to those children"},{"speaker":"Gail Ehrens","startTime":91.74,"endTime":95.85,"body":"every Wednesday of his career."},{"speaker":"Gail Ehrens","startTime":91.74,"endTime":95.85,"body":"So we got very involved with"},{"speaker":"Gail Ehrens","startTime":95.85,"endTime":97.89,"body":"that. And I think that kind of"},{"speaker":"Gail Ehrens","startTime":95.85,"endTime":97.89,"body":"inspired me."},{"speaker":"Blaise Delfino","startTime":97.93,"endTime":100.03,"body":"So it's safe to"},{"speaker":"Blaise Delfino","startTime":97.93,"endTime":100.03,"body":"say that your father was"},{"speaker":"Blaise Delfino","startTime":100.03,"endTime":104.14,"body":"definitely a go giver. Back to"},{"speaker":"Blaise Delfino","startTime":100.03,"endTime":104.14,"body":"the community that is absolutely"},{"speaker":"Blaise Delfino","startTime":104.14,"endTime":108.01,"body":"incredible. Now the individuals"},{"speaker":"Blaise Delfino","startTime":104.14,"endTime":108.01,"body":"that you work with on a daily"},{"speaker":"Blaise Delfino","startTime":108.01,"endTime":112.0,"body":"basis did your caseload change"},{"speaker":"Blaise Delfino","startTime":108.01,"endTime":112.0,"body":"from when you first entered the"},{"speaker":"Blaise Delfino","startTime":112.0,"endTime":114.64,"body":"field to speech language"},{"speaker":"Blaise Delfino","startTime":112.0,"endTime":114.64,"body":"pathology to now?"},{"speaker":"Gail Ehrens","startTime":114.67,"endTime":116.56,"body":"Most definitely,"},{"speaker":"Gail Ehrens","startTime":114.67,"endTime":116.56,"body":"because I've been in the field"},{"speaker":"Gail Ehrens","startTime":116.56,"endTime":120.19,"body":"for so long. The field has"},{"speaker":"Gail Ehrens","startTime":116.56,"endTime":120.19,"body":"changed. So back when I was"},{"speaker":"Gail Ehrens","startTime":120.22,"endTime":124.27,"body":"doing my graduate work and"},{"speaker":"Gail Ehrens","startTime":120.22,"endTime":124.27,"body":"starting out my first job, there"},{"speaker":"Gail Ehrens","startTime":124.27,"endTime":128.02,"body":"were no specialties in the field"},{"speaker":"Gail Ehrens","startTime":124.27,"endTime":128.02,"body":"of speech pathology. So every"},{"speaker":"Gail Ehrens","startTime":128.02,"endTime":131.89,"body":"therapist did every disorder. So"},{"speaker":"Gail Ehrens","startTime":128.02,"endTime":131.89,"body":"you did voice and you did"},{"speaker":"Gail Ehrens","startTime":131.92,"endTime":136.0,"body":"articulation and stuttering and"},{"speaker":"Gail Ehrens","startTime":131.92,"endTime":136.0,"body":"adults and children and there"},{"speaker":"Gail Ehrens","startTime":136.0,"endTime":138.85,"body":"was no specialization. So that's"},{"speaker":"Gail Ehrens","startTime":136.0,"endTime":138.85,"body":"a huge difference."},{"speaker":"Blaise Delfino","startTime":138.91,"endTime":142.45,"body":"When the field"},{"speaker":"Blaise Delfino","startTime":138.91,"endTime":142.45,"body":"started to change, essentially,"},{"speaker":"Blaise Delfino","startTime":142.45,"endTime":146.02,"body":"and speech language pathologist"},{"speaker":"Blaise Delfino","startTime":142.45,"endTime":146.02,"body":"had the opportunity to say, You"},{"speaker":"Blaise Delfino","startTime":146.02,"endTime":150.43,"body":"know what I want to specialize"},{"speaker":"Blaise Delfino","startTime":146.02,"endTime":150.43,"body":"in voice. Was there a specific"},{"speaker":"Blaise Delfino","startTime":150.46,"endTime":153.07,"body":"specialty that you started to"},{"speaker":"Blaise Delfino","startTime":150.46,"endTime":153.07,"body":"focus on?"},{"speaker":"Gail Ehrens","startTime":153.1,"endTime":156.43,"body":"No, I always"},{"speaker":"Gail Ehrens","startTime":153.1,"endTime":156.43,"body":"maintained my status as an of a"},{"speaker":"Gail Ehrens","startTime":156.43,"endTime":159.76,"body":"general practitioner, okay."},{"speaker":"Gail Ehrens","startTime":156.43,"endTime":159.76,"body":"Because when I was in private"},{"speaker":"Gail Ehrens","startTime":159.76,"endTime":163.57,"body":"practice, I wanted to treat"},{"speaker":"Gail Ehrens","startTime":159.76,"endTime":163.57,"body":"everybody so I did. We saw young"},{"speaker":"Gail Ehrens","startTime":163.57,"endTime":167.5,"body":"people, old people contracts"},{"speaker":"Gail Ehrens","startTime":163.57,"endTime":167.5,"body":"with people who are homebound."},{"speaker":"Gail Ehrens","startTime":167.56,"endTime":171.49,"body":"So it was a full gamut. So I"},{"speaker":"Gail Ehrens","startTime":167.56,"endTime":171.49,"body":"really feel like that's not very"},{"speaker":"Gail Ehrens","startTime":171.49,"endTime":173.95,"body":"common anymore. There aren't"},{"speaker":"Gail Ehrens","startTime":171.49,"endTime":173.95,"body":"many people who were able to do"},{"speaker":"Gail Ehrens","startTime":173.95,"endTime":174.19,"body":"that."},{"speaker":"Blaise Delfino","startTime":174.0,"endTime":176.58,"body":"Yeah, no,"},{"speaker":"Blaise Delfino","startTime":174.0,"endTime":176.58,"body":"absolutely. And you are a jack"},{"speaker":"Blaise Delfino","startTime":176.58,"endTime":180.06,"body":"of all trades, master of all,"},{"speaker":"Blaise Delfino","startTime":176.58,"endTime":180.06,"body":"Gail, speech language"},{"speaker":"Blaise Delfino","startTime":180.06,"endTime":183.75,"body":"pathologists. Now pretty much"},{"speaker":"Blaise Delfino","startTime":180.06,"endTime":183.75,"body":"any hospital you go to speech"},{"speaker":"Blaise Delfino","startTime":183.75,"endTime":187.89,"body":"and audiology are hand in hand,"},{"speaker":"Blaise Delfino","startTime":183.75,"endTime":187.89,"body":"they're essentially almost on"},{"speaker":"Blaise Delfino","startTime":187.89,"endTime":190.86,"body":"the same floor, if you will, if"},{"speaker":"Blaise Delfino","startTime":187.89,"endTime":190.86,"body":"you're lucky, if you're lucky."},{"speaker":"Blaise Delfino","startTime":191.43,"endTime":194.55,"body":"You don't have to travel far."},{"speaker":"Blaise Delfino","startTime":191.43,"endTime":194.55,"body":"Now I'll never forget when they"},{"speaker":"Blaise Delfino","startTime":194.55,"endTime":198.66,"body":"had Take Your Child to Work Day,"},{"speaker":"Blaise Delfino","startTime":194.55,"endTime":198.66,"body":"I went to work with my father,"},{"speaker":"Blaise Delfino","startTime":198.66,"endTime":201.03,"body":"who of course, is an"},{"speaker":"Blaise Delfino","startTime":198.66,"endTime":201.03,"body":"audiologist, St. Joseph's"},{"speaker":"Blaise Delfino","startTime":201.03,"endTime":205.44,"body":"Medical Center. And I saw my"},{"speaker":"Blaise Delfino","startTime":201.03,"endTime":205.44,"body":"first barium swallow study I was"},{"speaker":"Blaise Delfino","startTime":205.44,"endTime":210.69,"body":"maybe eight years old. So to see"},{"speaker":"Blaise Delfino","startTime":205.44,"endTime":210.69,"body":"that and be exposed to this"},{"speaker":"Blaise Delfino","startTime":210.69,"endTime":214.77,"body":"industry at such a young age."},{"speaker":"Blaise Delfino","startTime":210.69,"endTime":214.77,"body":"Very, very cool. And there is a"},{"speaker":"Blaise Delfino","startTime":214.77,"endTime":218.34,"body":"link between of course Speech,"},{"speaker":"Blaise Delfino","startTime":214.77,"endTime":218.34,"body":"Language and Hearing because if"},{"speaker":"Blaise Delfino","startTime":218.34,"endTime":221.91,"body":"we can't hear correctly, we"},{"speaker":"Blaise Delfino","startTime":218.34,"endTime":221.91,"body":"can't really monitor our speech."},{"speaker":"Blaise Delfino","startTime":222.12,"endTime":225.21,"body":"Language Acquisition can be"},{"speaker":"Blaise Delfino","startTime":222.12,"endTime":225.21,"body":"delayed things of that nature."},{"speaker":"Blaise Delfino","startTime":225.24,"endTime":228.87,"body":"Now, Gail, what's interesting is"},{"speaker":"Blaise Delfino","startTime":225.24,"endTime":228.87,"body":"you present with a decrease in"},{"speaker":"Blaise Delfino","startTime":228.87,"endTime":233.25,"body":"hearing, when did you start to"},{"speaker":"Blaise Delfino","startTime":228.87,"endTime":233.25,"body":"notice that your hearing"},{"speaker":"Blaise Delfino","startTime":233.28,"endTime":235.92,"body":"sensitivity was beginning to"},{"speaker":"Blaise Delfino","startTime":233.28,"endTime":235.92,"body":"decline?"},{"speaker":"Gail Ehrens","startTime":235.96,"endTime":238.78,"body":"I don't think that"},{"speaker":"Gail Ehrens","startTime":235.96,"endTime":238.78,"body":"when you have a gradual onset"},{"speaker":"Gail Ehrens","startTime":238.78,"endTime":241.3,"body":"hearing loss, I don't think you"},{"speaker":"Gail Ehrens","startTime":238.78,"endTime":241.3,"body":"really notice it, other people"},{"speaker":"Gail Ehrens","startTime":241.3,"endTime":246.52,"body":"notice it. And I was working as"},{"speaker":"Gail Ehrens","startTime":241.3,"endTime":246.52,"body":"an evaluator on a team doing"},{"speaker":"Gail Ehrens","startTime":246.52,"endTime":250.69,"body":"Birth to Three evaluations in"},{"speaker":"Gail Ehrens","startTime":246.52,"endTime":250.69,"body":"people's homes. And I found that"},{"speaker":"Gail Ehrens","startTime":250.69,"endTime":254.62,"body":"I was asking questions that had"},{"speaker":"Gail Ehrens","startTime":250.69,"endTime":254.62,"body":"already been asked, or I missed"},{"speaker":"Gail Ehrens","startTime":254.62,"endTime":258.76,"body":"something. And they would have"},{"speaker":"Gail Ehrens","startTime":254.62,"endTime":258.76,"body":"to tell me afterwards. So as"},{"speaker":"Gail Ehrens","startTime":258.76,"endTime":261.58,"body":"that started to happen, I"},{"speaker":"Gail Ehrens","startTime":258.76,"endTime":261.58,"body":"realized that there was an"},{"speaker":"Gail Ehrens","startTime":261.58,"endTime":264.25,"body":"issue, I could always blame it"},{"speaker":"Gail Ehrens","startTime":261.58,"endTime":264.25,"body":"on my husband. No, I told you"},{"speaker":"Gail Ehrens","startTime":264.25,"endTime":268.93,"body":"that. But when other people who"},{"speaker":"Gail Ehrens","startTime":264.25,"endTime":268.93,"body":"are not your family start to"},{"speaker":"Gail Ehrens","startTime":268.93,"endTime":271.12,"body":"notice then you really have to"},{"speaker":"Gail Ehrens","startTime":268.93,"endTime":271.12,"body":"do something about it,"},{"speaker":"Gail Ehrens","startTime":271.12,"endTime":273.67,"body":"particularly if you want to"},{"speaker":"Gail Ehrens","startTime":271.12,"endTime":273.67,"body":"continue working in that"},{"speaker":"Gail Ehrens","startTime":273.67,"endTime":274.27,"body":"capacity."},{"speaker":"Blaise Delfino","startTime":274.3,"endTime":277.18,"body":"We often say,"},{"speaker":"Blaise Delfino","startTime":274.3,"endTime":277.18,"body":"you cannot see the picture when"},{"speaker":"Blaise Delfino","startTime":277.18,"endTime":281.38,"body":"you're in the frame. And it"},{"speaker":"Blaise Delfino","startTime":277.18,"endTime":281.38,"body":"often does come down to other"},{"speaker":"Blaise Delfino","startTime":281.38,"endTime":283.84,"body":"family members or other"},{"speaker":"Blaise Delfino","startTime":281.38,"endTime":283.84,"body":"communication partners saying"},{"speaker":"Blaise Delfino","startTime":283.84,"endTime":287.08,"body":"you know what, I believe you're"},{"speaker":"Blaise Delfino","startTime":283.84,"endTime":287.08,"body":"struggling. How many years do"},{"speaker":"Blaise Delfino","startTime":287.08,"endTime":291.01,"body":"you think you waited until you"},{"speaker":"Blaise Delfino","startTime":287.08,"endTime":291.01,"body":"did something about your hearing"},{"speaker":"Blaise Delfino","startTime":291.04,"endTime":291.79,"body":"sensitivity?"},{"speaker":"Gail Ehrens","startTime":291.869,"endTime":294.269,"body":"I don't know. And I"},{"speaker":"Gail Ehrens","startTime":291.869,"endTime":294.269,"body":"have a strong family history of"},{"speaker":"Gail Ehrens","startTime":294.269,"endTime":297.839,"body":"hearing loss. So it was on my"},{"speaker":"Gail Ehrens","startTime":294.269,"endTime":297.839,"body":"radar. Okay, my father, his"},{"speaker":"Gail Ehrens","startTime":297.839,"endTime":302.459,"body":"sister, and my grandmother Well,"},{"speaker":"Gail Ehrens","startTime":297.839,"endTime":302.459,"body":"we're hearing aid. I knew that"},{"speaker":"Gail Ehrens","startTime":302.459,"endTime":305.549,"body":"that was going to be in my"},{"speaker":"Gail Ehrens","startTime":302.459,"endTime":305.549,"body":"future. I don't know, I think I"},{"speaker":"Gail Ehrens","startTime":305.549,"endTime":309.179,"body":"waited too long. But I was still"},{"speaker":"Gail Ehrens","startTime":305.549,"endTime":309.179,"body":"able to function. I just did it"},{"speaker":"Gail Ehrens","startTime":309.179,"endTime":311.669,"body":"because I knew I wanted to"},{"speaker":"Gail Ehrens","startTime":309.179,"endTime":311.669,"body":"continue working. And I want it"},{"speaker":"Gail Ehrens","startTime":311.669,"endTime":314.039,"body":"to be at the top of my game. And"},{"speaker":"Gail Ehrens","startTime":311.669,"endTime":314.039,"body":"I didn't want people talking"},{"speaker":"Gail Ehrens","startTime":314.039,"endTime":316.709,"body":"about me behind my back saying"},{"speaker":"Gail Ehrens","startTime":314.039,"endTime":316.709,"body":"she's losing it."},{"speaker":"Blaise Delfino","startTime":316.92,"endTime":319.41,"body":"Right? Sure."},{"speaker":"Blaise Delfino","startTime":316.92,"endTime":319.41,"body":"Because we do know of those"},{"speaker":"Blaise Delfino","startTime":319.41,"endTime":323.31,"body":"comorbidities linked to hearing"},{"speaker":"Blaise Delfino","startTime":319.41,"endTime":323.31,"body":"loss. Dr. Delfino, you have a"},{"speaker":"Blaise Delfino","startTime":323.31,"endTime":327.39,"body":"unique story in that your father"},{"speaker":"Blaise Delfino","startTime":323.31,"endTime":327.39,"body":"presented with hearing loss, and"},{"speaker":"Blaise Delfino","startTime":327.39,"endTime":332.25,"body":"all of the stresses that it"},{"speaker":"Blaise Delfino","startTime":327.39,"endTime":332.25,"body":"created amongst the family and"},{"speaker":"Blaise Delfino","startTime":332.55,"endTime":336.6,"body":"your father, my grandfather, was"},{"speaker":"Blaise Delfino","startTime":332.55,"endTime":336.6,"body":"essentially in denial kind of"},{"speaker":"Blaise Delfino","startTime":336.6,"endTime":339.99,"body":"share that experience with us"},{"speaker":"Blaise Delfino","startTime":336.6,"endTime":339.99,"body":"and how the family overcame."},{"speaker":"Dr. Gregory Delfino","startTime":340.11,"endTime":342.54,"body":"Yeah, so my"},{"speaker":"Dr. Gregory Delfino","startTime":340.11,"endTime":342.54,"body":"father was a pediatrician. And"},{"speaker":"Dr. Gregory Delfino","startTime":342.54,"endTime":347.43,"body":"so he was in contact every day"},{"speaker":"Dr. Gregory Delfino","startTime":342.54,"endTime":347.43,"body":"with patients, moms and dads. At"},{"speaker":"Dr. Gregory Delfino","startTime":347.43,"endTime":350.58,"body":"some point in time, I guess"},{"speaker":"Dr. Gregory Delfino","startTime":347.43,"endTime":350.58,"body":"maybe in his early 30s, he"},{"speaker":"Dr. Gregory Delfino","startTime":350.61,"endTime":352.71,"body":"noticed that there was some"},{"speaker":"Dr. Gregory Delfino","startTime":350.61,"endTime":352.71,"body":"reduction in hearing"},{"speaker":"Dr. Gregory Delfino","startTime":352.71,"endTime":356.22,"body":"sensitivity. And he ignored it"},{"speaker":"Dr. Gregory Delfino","startTime":352.71,"endTime":356.22,"body":"for a number of years. And he"},{"speaker":"Dr. Gregory Delfino","startTime":356.22,"endTime":359.61,"body":"eventually wound up having some"},{"speaker":"Dr. Gregory Delfino","startTime":356.22,"endTime":359.61,"body":"surgery done. But living in a"},{"speaker":"Dr. Gregory Delfino","startTime":359.61,"endTime":362.52,"body":"household with someone that's"},{"speaker":"Dr. Gregory Delfino","startTime":359.61,"endTime":362.52,"body":"hearing impaired. Every time the"},{"speaker":"Dr. Gregory Delfino","startTime":362.52,"endTime":365.25,"body":"phone rang, and he was on the"},{"speaker":"Dr. Gregory Delfino","startTime":362.52,"endTime":365.25,"body":"phone with a pharmacist or a"},{"speaker":"Dr. Gregory Delfino","startTime":365.25,"endTime":368.58,"body":"patient, he absolutely had to"},{"speaker":"Dr. Gregory Delfino","startTime":365.25,"endTime":368.58,"body":"have quiet in the house or the"},{"speaker":"Dr. Gregory Delfino","startTime":368.58,"endTime":371.55,"body":"way she could not hear on the"},{"speaker":"Dr. Gregory Delfino","startTime":368.58,"endTime":371.55,"body":"telephone. And so it was"},{"speaker":"Dr. Gregory Delfino","startTime":371.58,"endTime":374.64,"body":"programmed into us as a family"},{"speaker":"Dr. Gregory Delfino","startTime":371.58,"endTime":374.64,"body":"unit, phone rings dad's on it,"},{"speaker":"Dr. Gregory Delfino","startTime":374.76,"endTime":378.33,"body":"everybody quiets down. We knew"},{"speaker":"Dr. Gregory Delfino","startTime":374.76,"endTime":378.33,"body":"when we needed to ask him what"},{"speaker":"Dr. Gregory Delfino","startTime":378.33,"endTime":381.66,"body":"make a request. And it had to be"},{"speaker":"Dr. Gregory Delfino","startTime":378.33,"endTime":381.66,"body":"face to face loud enough so he"},{"speaker":"Dr. Gregory Delfino","startTime":381.66,"endTime":384.0,"body":"could hear it. At scale. It"},{"speaker":"Dr. Gregory Delfino","startTime":381.66,"endTime":384.0,"body":"said, you know, I think other"},{"speaker":"Dr. Gregory Delfino","startTime":384.0,"endTime":387.57,"body":"people let you sometimes know"},{"speaker":"Dr. Gregory Delfino","startTime":384.0,"endTime":387.57,"body":"that a little bit of a push, you"},{"speaker":"Dr. Gregory Delfino","startTime":387.57,"endTime":390.75,"body":"need to move forward. Because he"},{"speaker":"Dr. Gregory Delfino","startTime":387.57,"endTime":390.75,"body":"eventually wanted with hearing"},{"speaker":"Dr. Gregory Delfino","startTime":390.75,"endTime":391.77,"body":"aids. And beautifully."},{"speaker":"Gail Ehrens","startTime":391.0,"endTime":393.61,"body":"And know, what you"},{"speaker":"Gail Ehrens","startTime":391.0,"endTime":393.61,"body":"just said reminded me of"},{"speaker":"Gail Ehrens","startTime":393.61,"endTime":396.49,"body":"something that my husband was"},{"speaker":"Gail Ehrens","startTime":393.61,"endTime":396.49,"body":"always saying to me, You talk so"},{"speaker":"Gail Ehrens","startTime":396.49,"endTime":399.04,"body":"loud, why are you talking so"},{"speaker":"Gail Ehrens","startTime":396.49,"endTime":399.04,"body":"loud? And I said, I'm not"},{"speaker":"Gail Ehrens","startTime":399.04,"endTime":401.62,"body":"talking about it? Well,"},{"speaker":"Gail Ehrens","startTime":399.04,"endTime":401.62,"body":"everybody can hear you on the"},{"speaker":"Gail Ehrens","startTime":401.62,"endTime":405.55,"body":"phone, or everybody can hear our"},{"speaker":"Gail Ehrens","startTime":401.62,"endTime":405.55,"body":"conversation. And I had no idea"},{"speaker":"Gail Ehrens","startTime":405.55,"endTime":407.86,"body":"that I was talking loud. But I"},{"speaker":"Gail Ehrens","startTime":405.55,"endTime":407.86,"body":"do know that when you have"},{"speaker":"Gail Ehrens","startTime":407.86,"endTime":409.66,"body":"hearing loss, you talk louder."},{"speaker":"Blaise Delfino","startTime":409.69,"endTime":411.43,"body":"You tend to"},{"speaker":"Blaise Delfino","startTime":409.69,"endTime":411.43,"body":"increase your voice. Absolutely."},{"speaker":"Blaise Delfino","startTime":411.43,"endTime":415.72,"body":"Because your ability to monitor"},{"speaker":"Blaise Delfino","startTime":411.43,"endTime":415.72,"body":"your own voice starts to"},{"speaker":"Blaise Delfino","startTime":415.72,"endTime":420.85,"body":"decrease over time. Now, Gail, I"},{"speaker":"Blaise Delfino","startTime":415.72,"endTime":420.85,"body":"had the opportunity to fit you"},{"speaker":"Blaise Delfino","startTime":420.85,"endTime":425.17,"body":"with your very first pair of"},{"speaker":"Blaise Delfino","startTime":420.85,"endTime":425.17,"body":"hearing instruments a day that I"},{"speaker":"Blaise Delfino","startTime":425.17,"endTime":428.2,"body":"think you'll always remember, or"},{"speaker":"Blaise Delfino","startTime":425.17,"endTime":428.2,"body":"I at least hope so because it's"},{"speaker":"Blaise Delfino","startTime":428.2,"endTime":431.71,"body":"a big step in the right"},{"speaker":"Blaise Delfino","startTime":428.2,"endTime":431.71,"body":"direction. What was life like"},{"speaker":"Blaise Delfino","startTime":431.74,"endTime":434.77,"body":"after you were fit with the"},{"speaker":"Blaise Delfino","startTime":431.74,"endTime":434.77,"body":"hearing aids? And what were some"},{"speaker":"Blaise Delfino","startTime":434.77,"endTime":436.81,"body":"of the sounds you noticed that"},{"speaker":"Blaise Delfino","startTime":434.77,"endTime":436.81,"body":"were increased?"},{"speaker":"Gail Ehrens","startTime":436.9,"endTime":439.69,"body":"I could hear myself"},{"speaker":"Gail Ehrens","startTime":436.9,"endTime":439.69,"body":"walking down the steps. I could"},{"speaker":"Gail Ehrens","startTime":439.69,"endTime":444.73,"body":"hear the sounds of my feet on"},{"speaker":"Gail Ehrens","startTime":439.69,"endTime":444.73,"body":"the carpet, which surprised me"},{"speaker":"Gail Ehrens","startTime":444.85,"endTime":449.77,"body":"clothing noise, just things were"},{"speaker":"Gail Ehrens","startTime":444.85,"endTime":449.77,"body":"more crisp. And I have to say"},{"speaker":"Gail Ehrens","startTime":449.77,"endTime":451.9,"body":"that I adjusted to them very"},{"speaker":"Gail Ehrens","startTime":449.77,"endTime":451.9,"body":"well. And I thought okay, this"},{"speaker":"Gail Ehrens","startTime":451.9,"endTime":455.62,"body":"is good. But when I took them"},{"speaker":"Gail Ehrens","startTime":451.9,"endTime":455.62,"body":"off, that's when I really"},{"speaker":"Gail Ehrens","startTime":455.62,"endTime":459.04,"body":"noticed Yes, when he took them"},{"speaker":"Gail Ehrens","startTime":455.62,"endTime":459.04,"body":"off, then I said, whoo, this is"},{"speaker":"Gail Ehrens","startTime":459.04,"endTime":461.77,"body":"really different. So then I"},{"speaker":"Gail Ehrens","startTime":459.04,"endTime":461.77,"body":"realized how much they were"},{"speaker":"Gail Ehrens","startTime":461.77,"endTime":464.23,"body":"helping. But when I was actually"},{"speaker":"Gail Ehrens","startTime":461.77,"endTime":464.23,"body":"wearing them, I thought oh, this"},{"speaker":"Gail Ehrens","startTime":464.23,"endTime":467.11,"body":"is okay, because your brain had"},{"speaker":"Gail Ehrens","startTime":464.23,"endTime":467.11,"body":"to get used to it. Yep. Right."},{"speaker":"Gail Ehrens","startTime":467.14,"endTime":470.23,"body":"But when I took them off, I"},{"speaker":"Gail Ehrens","startTime":467.14,"endTime":470.23,"body":"realized how quiet everything"},{"speaker":"Gail Ehrens","startTime":470.23,"endTime":470.53,"body":"got?"},{"speaker":"Blaise Delfino","startTime":470.65,"endTime":473.11,"body":"Yes. You know,"},{"speaker":"Blaise Delfino","startTime":470.65,"endTime":473.11,"body":"it's interesting, Gail to echo"},{"speaker":"Blaise Delfino","startTime":473.11,"endTime":477.04,"body":"that when I first got glasses,"},{"speaker":"Blaise Delfino","startTime":473.11,"endTime":477.04,"body":"and now I have a mild vision"},{"speaker":"Blaise Delfino","startTime":477.04,"endTime":479.92,"body":"loss. So I constantly take them"},{"speaker":"Blaise Delfino","startTime":477.04,"endTime":479.92,"body":"off, I put them down. I'm like,"},{"speaker":"Blaise Delfino","startTime":479.92,"endTime":483.46,"body":"do I really need these things?"},{"speaker":"Blaise Delfino","startTime":479.92,"endTime":483.46,"body":"And driving at night and I'm"},{"speaker":"Blaise Delfino","startTime":483.46,"endTime":486.28,"body":"seeing signs at a distance? I'm"},{"speaker":"Blaise Delfino","startTime":483.46,"endTime":486.28,"body":"like, yep, that's blurry. I"},{"speaker":"Blaise Delfino","startTime":486.28,"endTime":491.11,"body":"definitely need these. And I"},{"speaker":"Blaise Delfino","startTime":486.28,"endTime":491.11,"body":"like that to the patients that"},{"speaker":"Blaise Delfino","startTime":491.11,"endTime":494.05,"body":"we first fit with hearing"},{"speaker":"Blaise Delfino","startTime":491.11,"endTime":494.05,"body":"instruments who have never worn"},{"speaker":"Blaise Delfino","startTime":494.05,"endTime":497.23,"body":"hearing aids before. You kind of"},{"speaker":"Blaise Delfino","startTime":494.05,"endTime":497.23,"body":"think to yourself, well, do I"},{"speaker":"Blaise Delfino","startTime":497.23,"endTime":499.45,"body":"really need these? Are they"},{"speaker":"Blaise Delfino","startTime":497.23,"endTime":499.45,"body":"really doing what they're"},{"speaker":"Blaise Delfino","startTime":499.45,"endTime":503.5,"body":"intended for? And the minute you"},{"speaker":"Blaise Delfino","startTime":499.45,"endTime":503.5,"body":"take them off, it's like wow,"},{"speaker":"Blaise Delfino","startTime":503.59,"endTime":507.04,"body":"that is that monumental moment"},{"speaker":"Blaise Delfino","startTime":503.59,"endTime":507.04,"body":"and Dr. Delfino and I have"},{"speaker":"Blaise Delfino","startTime":507.04,"endTime":510.13,"body":"experienced that with so many of"},{"speaker":"Blaise Delfino","startTime":507.04,"endTime":510.13,"body":"our patients throughout. And of"},{"speaker":"Blaise Delfino","startTime":510.13,"endTime":513.58,"body":"course, being a speech language"},{"speaker":"Blaise Delfino","startTime":510.13,"endTime":513.58,"body":"pathologist. When you first came"},{"speaker":"Blaise Delfino","startTime":513.61,"endTime":517.12,"body":"to audiology services, you and I"},{"speaker":"Blaise Delfino","startTime":513.61,"endTime":517.12,"body":"had that deep discussion of the"},{"speaker":"Blaise Delfino","startTime":517.12,"endTime":520.69,"body":"importance of feeding your"},{"speaker":"Blaise Delfino","startTime":517.12,"endTime":520.69,"body":"brain, the information that it"},{"speaker":"Blaise Delfino","startTime":520.69,"endTime":524.41,"body":"needs, you work with individuals"},{"speaker":"Blaise Delfino","startTime":520.69,"endTime":524.41,"body":"who present with cognitive"},{"speaker":"Blaise Delfino","startTime":524.41,"endTime":528.88,"body":"impairment and to rebuild those"},{"speaker":"Blaise Delfino","startTime":524.41,"endTime":528.88,"body":"cognitive faculties. Thanks to"},{"speaker":"Blaise Delfino","startTime":528.88,"endTime":532.15,"body":"neuroplasticity? Well, with"},{"speaker":"Blaise Delfino","startTime":528.88,"endTime":532.15,"body":"hearing loss, you're not getting"},{"speaker":"Blaise Delfino","startTime":532.15,"endTime":535.21,"body":"that information that you need."},{"speaker":"Blaise Delfino","startTime":532.15,"endTime":535.21,"body":"Which brings us to our next"},{"speaker":"Blaise Delfino","startTime":535.21,"endTime":538.96,"body":"point of listening effort prior"},{"speaker":"Blaise Delfino","startTime":535.21,"endTime":538.96,"body":"to being fit with hearing"},{"speaker":"Blaise Delfino","startTime":538.96,"endTime":541.96,"body":"instruments when you were in a"},{"speaker":"Blaise Delfino","startTime":538.96,"endTime":541.96,"body":"group because you do group"},{"speaker":"Blaise Delfino","startTime":541.96,"endTime":544.75,"body":"therapy sessions, but also when"},{"speaker":"Blaise Delfino","startTime":541.96,"endTime":544.75,"body":"you were with your family and"},{"speaker":"Blaise Delfino","startTime":544.75,"endTime":547.03,"body":"your friends, what was"},{"speaker":"Blaise Delfino","startTime":544.75,"endTime":547.03,"body":"understanding speech and noise"},{"speaker":"Blaise Delfino","startTime":547.03,"endTime":550.03,"body":"like for you prior to wearing"},{"speaker":"Blaise Delfino","startTime":547.03,"endTime":550.03,"body":"hearing aids?"},{"speaker":"Gail Ehrens","startTime":550.06,"endTime":553.18,"body":"Well, I'm not sure"},{"speaker":"Gail Ehrens","startTime":550.06,"endTime":553.18,"body":"that my experience was a typical"},{"speaker":"Gail Ehrens","startTime":553.18,"endTime":557.05,"body":"one because I think I'm a"},{"speaker":"Gail Ehrens","startTime":553.18,"endTime":557.05,"body":"natural lip reader, because I'm"},{"speaker":"Gail Ehrens","startTime":557.05,"endTime":560.5,"body":"aware of how sounds are made"},{"speaker":"Gail Ehrens","startTime":557.05,"endTime":560.5,"body":"because of my background. And I"},{"speaker":"Gail Ehrens","startTime":560.5,"endTime":564.85,"body":"also know what the possibilities"},{"speaker":"Gail Ehrens","startTime":560.5,"endTime":564.85,"body":"are if somebody says Pat, I also"},{"speaker":"Gail Ehrens","startTime":564.85,"endTime":568.87,"body":"know it could be bad or mad. So"},{"speaker":"Gail Ehrens","startTime":564.85,"endTime":568.87,"body":"I think I had an advantage which"},{"speaker":"Gail Ehrens","startTime":568.87,"endTime":572.41,"body":"prolonged the time that I went"},{"speaker":"Gail Ehrens","startTime":568.87,"endTime":572.41,"body":"without them. So I don't know"},{"speaker":"Gail Ehrens","startTime":572.41,"endTime":576.79,"body":"that I actually struggled as"},{"speaker":"Gail Ehrens","startTime":572.41,"endTime":576.79,"body":"much as most people do in that"},{"speaker":"Gail Ehrens","startTime":576.79,"endTime":579.34,"body":"situation because I was able to"},{"speaker":"Gail Ehrens","startTime":576.79,"endTime":579.34,"body":"compensate"},{"speaker":"Blaise Delfino","startTime":579.4,"endTime":582.22,"body":"Yes. Dr. Delfino"},{"speaker":"Blaise Delfino","startTime":579.4,"endTime":582.22,"body":"Can you dovetail off that"},{"speaker":"Blaise Delfino","startTime":582.22,"endTime":585.67,"body":"because I'm so happy you brought"},{"speaker":"Blaise Delfino","startTime":582.22,"endTime":585.67,"body":"that up Gail, when we work with"},{"speaker":"Blaise Delfino","startTime":585.67,"endTime":589.21,"body":"musicians specifically and when"},{"speaker":"Blaise Delfino","startTime":585.67,"endTime":589.21,"body":"we program their hearing aids,"},{"speaker":"Blaise Delfino","startTime":589.21,"endTime":594.46,"body":"they almost have this auditory"},{"speaker":"Blaise Delfino","startTime":589.21,"endTime":594.46,"body":"memory, this ability to put"},{"speaker":"Blaise Delfino","startTime":594.46,"endTime":598.6,"body":"sounds and words together very"},{"speaker":"Blaise Delfino","startTime":594.46,"endTime":598.6,"body":"much like you Gail is a speech"},{"speaker":"Blaise Delfino","startTime":598.6,"endTime":601.06,"body":"language pathologist. I I'd love"},{"speaker":"Blaise Delfino","startTime":598.6,"endTime":601.06,"body":"to hear your thoughts on that"},{"speaker":"Blaise Delfino","startTime":601.06,"endTime":601.78,"body":"Dr. Delfino."},{"speaker":"Dr. Gregory Delfino","startTime":601.81,"endTime":603.1,"body":"Well we've"},{"speaker":"Dr. Gregory Delfino","startTime":601.81,"endTime":603.1,"body":"talked about this a couple of"},{"speaker":"Dr. Gregory Delfino","startTime":603.1,"endTime":607.06,"body":"times, some people have a gift"},{"speaker":"Dr. Gregory Delfino","startTime":603.1,"endTime":607.06,"body":"with regard to audition. And it"},{"speaker":"Dr. Gregory Delfino","startTime":607.06,"endTime":609.46,"body":"has to do certainly with some"},{"speaker":"Dr. Gregory Delfino","startTime":607.06,"endTime":609.46,"body":"professions that I've seen it."},{"speaker":"Dr. Gregory Delfino","startTime":609.67,"endTime":613.66,"body":"And guys that work at control"},{"speaker":"Dr. Gregory Delfino","startTime":609.67,"endTime":613.66,"body":"towers at airports, people that"},{"speaker":"Dr. Gregory Delfino","startTime":613.66,"endTime":618.19,"body":"do radio and television, speech"},{"speaker":"Dr. Gregory Delfino","startTime":613.66,"endTime":618.19,"body":"language pathologists, someone"},{"speaker":"Dr. Gregory Delfino","startTime":618.19,"endTime":623.89,"body":"that for their living, they are"},{"speaker":"Dr. Gregory Delfino","startTime":618.19,"endTime":623.89,"body":"hyper focused on words speech,"},{"speaker":"Dr. Gregory Delfino","startTime":623.92,"endTime":626.89,"body":"how it's supposed to sound, they"},{"speaker":"Dr. Gregory Delfino","startTime":623.92,"endTime":626.89,"body":"develop this very strong echoic"},{"speaker":"Dr. Gregory Delfino","startTime":626.89,"endTime":632.29,"body":"memory. And so just a few"},{"speaker":"Dr. Gregory Delfino","startTime":626.89,"endTime":632.29,"body":"auditory cues, sets off this"},{"speaker":"Dr. Gregory Delfino","startTime":632.29,"endTime":635.62,"body":"array of I can fill it in with a"},{"speaker":"Dr. Gregory Delfino","startTime":632.29,"endTime":635.62,"body":"number of things. And for the"},{"speaker":"Dr. Gregory Delfino","startTime":635.62,"endTime":639.04,"body":"most part, they may be right."},{"speaker":"Dr. Gregory Delfino","startTime":635.62,"endTime":639.04,"body":"It's not until the point where"},{"speaker":"Dr. Gregory Delfino","startTime":639.04,"endTime":642.1,"body":"it gets so bad work, even though"},{"speaker":"Dr. Gregory Delfino","startTime":639.04,"endTime":642.1,"body":"they've got this arsenal of"},{"speaker":"Dr. Gregory Delfino","startTime":642.1,"endTime":645.31,"body":"sounds that they can fill in, it"},{"speaker":"Dr. Gregory Delfino","startTime":642.1,"endTime":645.31,"body":"still now becomes difficult to"},{"speaker":"Dr. Gregory Delfino","startTime":645.31,"endTime":647.47,"body":"understand and respond"},{"speaker":"Dr. Gregory Delfino","startTime":645.31,"endTime":647.47,"body":"appropriately. And that's why"},{"speaker":"Dr. Gregory Delfino","startTime":647.47,"endTime":650.59,"body":"they step ahead, I see that just"},{"speaker":"Dr. Gregory Delfino","startTime":647.47,"endTime":650.59,"body":"even in speech discrimination"},{"speaker":"Dr. Gregory Delfino","startTime":650.59,"endTime":654.13,"body":"and speech with noise. They try"},{"speaker":"Dr. Gregory Delfino","startTime":650.59,"endTime":654.13,"body":"so diligently to get the word"},{"speaker":"Dr. Gregory Delfino","startTime":654.13,"endTime":655.6,"body":"and it's just not there."},{"speaker":"Blaise Delfino","startTime":655.63,"endTime":659.14,"body":"Gail, I know for"},{"speaker":"Blaise Delfino","startTime":655.63,"endTime":659.14,"body":"a fact you talk about carryover"},{"speaker":"Blaise Delfino","startTime":659.2,"endTime":663.82,"body":"with the parents that you work"},{"speaker":"Blaise Delfino","startTime":659.2,"endTime":663.82,"body":"with. Now, when we first fit"},{"speaker":"Blaise Delfino","startTime":663.82,"endTime":666.94,"body":"you, we had you come back for"},{"speaker":"Blaise Delfino","startTime":663.82,"endTime":666.94,"body":"your fitting appointment, first"},{"speaker":"Blaise Delfino","startTime":666.94,"endTime":670.9,"body":"follow up, second follow up and"},{"speaker":"Blaise Delfino","startTime":666.94,"endTime":670.9,"body":"we see you almost on a quarterly"},{"speaker":"Blaise Delfino","startTime":670.9,"endTime":674.77,"body":"basis. We'd like to see our"},{"speaker":"Blaise Delfino","startTime":670.9,"endTime":674.77,"body":"patients at least two times a"},{"speaker":"Blaise Delfino","startTime":674.77,"endTime":678.61,"body":"year because of the counseling"},{"speaker":"Blaise Delfino","startTime":674.77,"endTime":678.61,"body":"aspect involved with it. But we"},{"speaker":"Blaise Delfino","startTime":678.61,"endTime":680.74,"body":"also want to make sure that"},{"speaker":"Blaise Delfino","startTime":678.61,"endTime":680.74,"body":"we're keeping the hearing aids"},{"speaker":"Blaise Delfino","startTime":680.74,"endTime":684.49,"body":"clean functioning properly. Was"},{"speaker":"Blaise Delfino","startTime":680.74,"endTime":684.49,"body":"there like a specific learning"},{"speaker":"Blaise Delfino","startTime":684.49,"endTime":686.47,"body":"curve, when you were first fit?"},{"speaker":"Gail Ehrens","startTime":686.5,"endTime":688.75,"body":"The actual wearing"},{"speaker":"Gail Ehrens","startTime":686.5,"endTime":688.75,"body":"of the hearing aids was not"},{"speaker":"Gail Ehrens","startTime":688.75,"endTime":692.83,"body":"difficult for me, what was a"},{"speaker":"Gail Ehrens","startTime":688.75,"endTime":692.83,"body":"challenge for me was changing"},{"speaker":"Gail Ehrens","startTime":692.83,"endTime":696.25,"body":"that little thing that I have to"},{"speaker":"Gail Ehrens","startTime":692.83,"endTime":696.25,"body":"change the wax guard, the wax"},{"speaker":"Gail Ehrens","startTime":696.25,"endTime":699.88,"body":"guard and very intricate and you"},{"speaker":"Gail Ehrens","startTime":696.25,"endTime":699.88,"body":"have to get it on just right."},{"speaker":"Gail Ehrens","startTime":699.88,"endTime":702.94,"body":"And you want to make sure that"},{"speaker":"Gail Ehrens","startTime":699.88,"endTime":702.94,"body":"the tip fits on. Right. So that"},{"speaker":"Gail Ehrens","startTime":702.94,"endTime":705.73,"body":"was a little bit of a learning"},{"speaker":"Gail Ehrens","startTime":702.94,"endTime":705.73,"body":"curve. Because it's it's require"},{"speaker":"Gail Ehrens","startTime":705.73,"endTime":708.37,"body":"some manual dexterity."},{"speaker":"Gail Ehrens","startTime":705.73,"endTime":708.37,"body":"Absolutely. And the pieces are"},{"speaker":"Gail Ehrens","startTime":708.37,"endTime":711.85,"body":"little getting it in and out of"},{"speaker":"Gail Ehrens","startTime":708.37,"endTime":711.85,"body":"the splice with that little"},{"speaker":"Gail Ehrens","startTime":711.85,"endTime":715.06,"body":"device. There was a learning"},{"speaker":"Gail Ehrens","startTime":711.85,"endTime":715.06,"body":"curve there. Okay, I probably"},{"speaker":"Gail Ehrens","startTime":715.06,"endTime":718.84,"body":"threw out a few trying to get it"},{"speaker":"Gail Ehrens","startTime":715.06,"endTime":718.84,"body":"out of frustration. But no, but"},{"speaker":"Gail Ehrens","startTime":718.84,"endTime":722.05,"body":"I learned how to do it. Sure."},{"speaker":"Gail Ehrens","startTime":718.84,"endTime":722.05,"body":"And now I can do it. There's a"},{"speaker":"Gail Ehrens","startTime":722.05,"endTime":724.99,"body":"little learning curve when it"},{"speaker":"Gail Ehrens","startTime":722.05,"endTime":724.99,"body":"comes to care. I lost one"},{"speaker":"Gail Ehrens","startTime":724.99,"endTime":728.74,"body":"shortly after I got it. At the"},{"speaker":"Gail Ehrens","startTime":724.99,"endTime":728.74,"body":"time, they came in colors, and"},{"speaker":"Gail Ehrens","startTime":728.74,"endTime":732.76,"body":"it matched my hair, which was"},{"speaker":"Gail Ehrens","startTime":728.74,"endTime":732.76,"body":"kind of a rust color, then COVID"},{"speaker":"Gail Ehrens","startTime":732.76,"endTime":735.34,"body":"hit and now my hair is white and"},{"speaker":"Gail Ehrens","startTime":732.76,"endTime":735.34,"body":"it doesn't match my hair"},{"speaker":"Gail Ehrens","startTime":735.34,"endTime":736.12,"body":"anymore."},{"speaker":"Blaise Delfino","startTime":736.0,"endTime":737.65,"body":"I don't have any"},{"speaker":"Blaise Delfino","startTime":736.0,"endTime":737.65,"body":"more hair, Gail!"},{"speaker":"Gail Ehrens","startTime":738.809,"endTime":741.149,"body":"But I lost it on"},{"speaker":"Gail Ehrens","startTime":738.809,"endTime":741.149,"body":"the floor of my house and it was"},{"speaker":"Gail Ehrens","startTime":741.149,"endTime":744.509,"body":"the same color as the floor and"},{"speaker":"Gail Ehrens","startTime":741.149,"endTime":744.509,"body":"it took me till I moved my"},{"speaker":"Gail Ehrens","startTime":744.509,"endTime":747.539,"body":"furniture till I found it. So I"},{"speaker":"Gail Ehrens","startTime":744.509,"endTime":747.539,"body":"had to buy a second hearing."},{"speaker":"Blaise Delfino","startTime":747.57,"endTime":749.46,"body":"Thank goodness"},{"speaker":"Blaise Delfino","startTime":747.57,"endTime":749.46,"body":"for that loss and damage"},{"speaker":"Blaise Delfino","startTime":749.46,"endTime":753.51,"body":"coverage. For those listening"},{"speaker":"Blaise Delfino","startTime":749.46,"endTime":753.51,"body":"there is a L \u0026 D warranty. And a"},{"speaker":"Blaise Delfino","startTime":753.51,"endTime":757.92,"body":"small deductible is important."},{"speaker":"Blaise Delfino","startTime":753.51,"endTime":757.92,"body":"And Gail, it's so important for"},{"speaker":"Blaise Delfino","startTime":757.92,"endTime":761.64,"body":"our listeners tuned in right now"},{"speaker":"Blaise Delfino","startTime":757.92,"endTime":761.64,"body":"if you are on the fence with"},{"speaker":"Blaise Delfino","startTime":761.64,"endTime":764.49,"body":"regard to moving forward with"},{"speaker":"Blaise Delfino","startTime":761.64,"endTime":764.49,"body":"hearing technology and you've"},{"speaker":"Blaise Delfino","startTime":764.52,"endTime":767.16,"body":"visited an audiologist or"},{"speaker":"Blaise Delfino","startTime":764.52,"endTime":767.16,"body":"licensed hearing healthcare"},{"speaker":"Blaise Delfino","startTime":767.16,"endTime":771.21,"body":"professional, it is so important"},{"speaker":"Blaise Delfino","startTime":767.16,"endTime":771.21,"body":"that you receive the appropriate"},{"speaker":"Blaise Delfino","startTime":771.21,"endTime":774.81,"body":"counseling and fine tuning"},{"speaker":"Blaise Delfino","startTime":771.21,"endTime":774.81,"body":"adjustments because that's one"},{"speaker":"Blaise Delfino","startTime":774.81,"endTime":778.98,"body":"of the reasons why patients wear"},{"speaker":"Blaise Delfino","startTime":774.81,"endTime":778.98,"body":"their hearing aids in the drawer"},{"speaker":"Blaise Delfino","startTime":779.13,"endTime":780.93,"body":"because they're not counseled"},{"speaker":"Blaise Delfino","startTime":779.13,"endTime":780.93,"body":"clinically"},{"speaker":"Gail Ehrens","startTime":781.05,"endTime":784.68,"body":"I'm glad you asked"},{"speaker":"Gail Ehrens","startTime":781.05,"endTime":784.68,"body":"that because I have friends in"},{"speaker":"Gail Ehrens","startTime":784.68,"endTime":788.13,"body":"Florida who recently decided"},{"speaker":"Gail Ehrens","startTime":784.68,"endTime":788.13,"body":"that he needed a hearing aid and"},{"speaker":"Gail Ehrens","startTime":788.13,"endTime":791.79,"body":"they went to Costco and bought"},{"speaker":"Gail Ehrens","startTime":788.13,"endTime":791.79,"body":"it but they didn't get any kind"},{"speaker":"Gail Ehrens","startTime":791.79,"endTime":795.18,"body":"of real instruction. He went in,"},{"speaker":"Gail Ehrens","startTime":791.79,"endTime":795.18,"body":"they plopped them on, he went"},{"speaker":"Gail Ehrens","startTime":795.18,"endTime":798.39,"body":"home, he wears them. So that's"},{"speaker":"Gail Ehrens","startTime":795.18,"endTime":798.39,"body":"fine for some people, but I'm"},{"speaker":"Gail Ehrens","startTime":798.39,"endTime":801.96,"body":"not sure that that's really"},{"speaker":"Gail Ehrens","startTime":798.39,"endTime":801.96,"body":"going to work for everybody. So"},{"speaker":"Gail Ehrens","startTime":801.96,"endTime":805.95,"body":"I greatly appreciated the follow"},{"speaker":"Gail Ehrens","startTime":801.96,"endTime":805.95,"body":"up and the opportunity to ask"},{"speaker":"Gail Ehrens","startTime":805.95,"endTime":809.01,"body":"questions in the fitting in the"},{"speaker":"Gail Ehrens","startTime":805.95,"endTime":809.01,"body":"refitting in the little"},{"speaker":"Gail Ehrens","startTime":809.01,"endTime":812.67,"body":"troubleshooting things. Yeah, I"},{"speaker":"Gail Ehrens","startTime":809.01,"endTime":812.67,"body":"think we're invaluable. So yeah,"},{"speaker":"Gail Ehrens","startTime":812.67,"endTime":816.06,"body":"I'm concerned about how that is"},{"speaker":"Gail Ehrens","startTime":812.67,"endTime":816.06,"body":"going to go in the future,"},{"speaker":"Gail Ehrens","startTime":816.09,"endTime":820.02,"body":"because they're going to be very"},{"speaker":"Gail Ehrens","startTime":816.09,"endTime":820.02,"body":"accessible to people for a lot"},{"speaker":"Gail Ehrens","startTime":820.02,"endTime":823.14,"body":"less money. But I don't think"},{"speaker":"Gail Ehrens","startTime":820.02,"endTime":823.14,"body":"that they're going to be getting"},{"speaker":"Gail Ehrens","startTime":823.17,"endTime":825.24,"body":"counseling. And I don't think"},{"speaker":"Gail Ehrens","startTime":823.17,"endTime":825.24,"body":"that people are going to be as"},{"speaker":"Gail Ehrens","startTime":825.24,"endTime":828.15,"body":"happy with them if they don't"},{"speaker":"Gail Ehrens","startTime":825.24,"endTime":828.15,"body":"have all the education that they"},{"speaker":"Gail Ehrens","startTime":828.15,"endTime":829.92,"body":"need to use them properly."},{"speaker":"Blaise Delfino","startTime":829.95,"endTime":832.53,"body":"Correct. And"},{"speaker":"Blaise Delfino","startTime":829.95,"endTime":832.53,"body":"these companies that are"},{"speaker":"Blaise Delfino","startTime":832.56,"endTime":836.94,"body":"releasing these over the counter"},{"speaker":"Blaise Delfino","startTime":832.56,"endTime":836.94,"body":"amplifiers, while you can create"},{"speaker":"Blaise Delfino","startTime":836.94,"endTime":840.84,"body":"videos on how to change a wax"},{"speaker":"Blaise Delfino","startTime":836.94,"endTime":840.84,"body":"guard, not everyone knows how to"},{"speaker":"Blaise Delfino","startTime":840.84,"endTime":844.74,"body":"use YouTube, right? Not everyone"},{"speaker":"Blaise Delfino","startTime":840.84,"endTime":844.74,"body":"has a smartphone. And that's so"},{"speaker":"Blaise Delfino","startTime":844.74,"endTime":848.01,"body":"important when we talk about the"},{"speaker":"Blaise Delfino","startTime":844.74,"endTime":848.01,"body":"accessibility aspect of it. We"},{"speaker":"Blaise Delfino","startTime":848.01,"endTime":852.87,"body":"have hearing instruments here"},{"speaker":"Blaise Delfino","startTime":848.01,"endTime":852.87,"body":"for $899 A pair which if you"},{"speaker":"Blaise Delfino","startTime":852.87,"endTime":856.44,"body":"lease for four years, that's"},{"speaker":"Blaise Delfino","startTime":852.87,"endTime":856.44,"body":"about $15 per month, so don't go"},{"speaker":"Blaise Delfino","startTime":856.44,"endTime":860.61,"body":"to Starbucks for a day. And"},{"speaker":"Blaise Delfino","startTime":856.44,"endTime":860.61,"body":"you're covered with regard to"},{"speaker":"Blaise Delfino","startTime":860.61,"endTime":864.21,"body":"your hearing health care, but it"},{"speaker":"Blaise Delfino","startTime":860.61,"endTime":864.21,"body":"is so important to because yes,"},{"speaker":"Blaise Delfino","startTime":864.21,"endTime":867.03,"body":"you hear with your ears, but you"},{"speaker":"Blaise Delfino","startTime":864.21,"endTime":867.03,"body":"hear with your brain and Gail"},{"speaker":"Blaise Delfino","startTime":867.03,"endTime":870.81,"body":"you and I always get on that"},{"speaker":"Blaise Delfino","startTime":867.03,"endTime":870.81,"body":"subject and that topic of it is"},{"speaker":"Blaise Delfino","startTime":870.81,"endTime":873.27,"body":"brain hearing. The hearing"},{"speaker":"Blaise Delfino","startTime":870.81,"endTime":873.27,"body":"instruments allow you to"},{"speaker":"Blaise Delfino","startTime":873.27,"endTime":878.31,"body":"separate sounds orient to focus,"},{"speaker":"Blaise Delfino","startTime":873.27,"endTime":878.31,"body":"because you know better than us."},{"speaker":"Blaise Delfino","startTime":878.31,"endTime":881.79,"body":"You've been a speech pathologist"},{"speaker":"Blaise Delfino","startTime":878.31,"endTime":881.79,"body":"for over 50 years, you work with"},{"speaker":"Blaise Delfino","startTime":881.79,"endTime":883.95,"body":"the brain on a daily basis."},{"speaker":"Gail Ehrens","startTime":884.04,"endTime":886.65,"body":"I would like to"},{"speaker":"Gail Ehrens","startTime":884.04,"endTime":886.65,"body":"just add to that, I would say a"},{"speaker":"Gail Ehrens","startTime":886.65,"endTime":889.32,"body":"majority of people who get"},{"speaker":"Gail Ehrens","startTime":886.65,"endTime":889.32,"body":"hearing aids or in an older"},{"speaker":"Gail Ehrens","startTime":889.32,"endTime":892.74,"body":"population, they're not"},{"speaker":"Gail Ehrens","startTime":889.32,"endTime":892.74,"body":"necessarily tech savvy. They"},{"speaker":"Gail Ehrens","startTime":892.74,"endTime":896.73,"body":"don't learn well from a YouTube"},{"speaker":"Gail Ehrens","startTime":892.74,"endTime":896.73,"body":"video. They need that face to"},{"speaker":"Gail Ehrens","startTime":896.73,"endTime":900.48,"body":"face that hands on that's now"},{"speaker":"Gail Ehrens","startTime":896.73,"endTime":900.48,"body":"you try it now do it This way,"},{"speaker":"Gail Ehrens","startTime":900.87,"endTime":904.89,"body":"because I think older people"},{"speaker":"Gail Ehrens","startTime":900.87,"endTime":904.89,"body":"need that one on one kind of"},{"speaker":"Gail Ehrens","startTime":904.89,"endTime":907.32,"body":"instruction. So I think it's"},{"speaker":"Gail Ehrens","startTime":904.89,"endTime":907.32,"body":"based on the population that"},{"speaker":"Gail Ehrens","startTime":907.32,"endTime":909.6,"body":"might not be true for younger"},{"speaker":"Gail Ehrens","startTime":907.32,"endTime":909.6,"body":"people who need hearing aids."},{"speaker":"Gail Ehrens","startTime":909.63,"endTime":912.75,"body":"Yeah, that might not be true at"},{"speaker":"Gail Ehrens","startTime":909.63,"endTime":912.75,"body":"all. But I think for my"},{"speaker":"Gail Ehrens","startTime":912.84,"endTime":915.48,"body":"experience, I'm 79 years old. So"},{"speaker":"Blaise Delfino","startTime":915.87,"endTime":916.92,"body":"79 years young!"},{"speaker":"Gail Ehrens","startTime":917.01,"endTime":921.15,"body":"In my generation, I"},{"speaker":"Gail Ehrens","startTime":917.01,"endTime":921.15,"body":"need instruction, I need one on"},{"speaker":"Gail Ehrens","startTime":921.15,"endTime":925.5,"body":"one face to face hands on. I"},{"speaker":"Gail Ehrens","startTime":921.15,"endTime":925.5,"body":"could watch a YouTube video, I"},{"speaker":"Gail Ehrens","startTime":925.5,"endTime":927.93,"body":"could try to do it, but I would"},{"speaker":"Gail Ehrens","startTime":925.5,"endTime":927.93,"body":"never have the confidence that I"},{"speaker":"Gail Ehrens","startTime":927.93,"endTime":928.77,"body":"was doing it right."},{"speaker":"Blaise Delfino","startTime":928.799,"endTime":931.289,"body":"And I love that"},{"speaker":"Blaise Delfino","startTime":928.799,"endTime":931.289,"body":"you said that because you are so"},{"speaker":"Blaise Delfino","startTime":931.289,"endTime":934.109,"body":"self aware. And with your"},{"speaker":"Blaise Delfino","startTime":931.289,"endTime":934.109,"body":"background, understanding the"},{"speaker":"Blaise Delfino","startTime":934.109,"endTime":936.809,"body":"carryover and the fine motor"},{"speaker":"Blaise Delfino","startTime":934.109,"endTime":936.809,"body":"movements and gross motor"},{"speaker":"Blaise Delfino","startTime":936.809,"endTime":940.199,"body":"movements. I'm so happy you"},{"speaker":"Blaise Delfino","startTime":936.809,"endTime":940.199,"body":"brought that up. Gail, what"},{"speaker":"Blaise Delfino","startTime":940.199,"endTime":944.489,"body":"advice would you give to our"},{"speaker":"Blaise Delfino","startTime":940.199,"endTime":944.489,"body":"listeners right now that are on"},{"speaker":"Blaise Delfino","startTime":944.489,"endTime":947.279,"body":"the fence moving forward with"},{"speaker":"Blaise Delfino","startTime":944.489,"endTime":947.279,"body":"technology?"},{"speaker":"Gail Ehrens","startTime":947.549,"endTime":951.059,"body":"Do it try it"},{"speaker":"Gail Ehrens","startTime":947.549,"endTime":951.059,"body":"because it's amazing. I was"},{"speaker":"Gail Ehrens","startTime":951.089,"endTime":955.139,"body":"totally, totally blown away."},{"speaker":"Gail Ehrens","startTime":951.089,"endTime":955.139,"body":"When I looked at the amount of"},{"speaker":"Gail Ehrens","startTime":955.169,"endTime":959.699,"body":"technology that goes into this"},{"speaker":"Gail Ehrens","startTime":955.169,"endTime":959.699,"body":"and how personalized the hearing"},{"speaker":"Gail Ehrens","startTime":959.699,"endTime":963.329,"body":"aid is, to me and to my"},{"speaker":"Gail Ehrens","startTime":959.699,"endTime":963.329,"body":"particular hearing loss. This is"},{"speaker":"Gail Ehrens","startTime":963.329,"endTime":967.349,"body":"not a generic hearing loss that"},{"speaker":"Gail Ehrens","startTime":963.329,"endTime":967.349,"body":"anybody could wear. This is for"},{"speaker":"Gail Ehrens","startTime":967.349,"endTime":970.859,"body":"me and my hearing aid and I saw"},{"speaker":"Gail Ehrens","startTime":967.349,"endTime":970.859,"body":"it on a screen. When I came in"},{"speaker":"Gail Ehrens","startTime":970.859,"endTime":974.069,"body":"after I had it for a few weeks"},{"speaker":"Gail Ehrens","startTime":970.859,"endTime":974.069,"body":"ago, I came back for the first"},{"speaker":"Gail Ehrens","startTime":974.069,"endTime":977.759,"body":"follow up, Blaise said to me, I"},{"speaker":"Gail Ehrens","startTime":974.069,"endTime":977.759,"body":"see you were listening to music"},{"speaker":"Gail Ehrens","startTime":977.759,"endTime":983.129,"body":"53% of the time that you were"},{"speaker":"Gail Ehrens","startTime":977.759,"endTime":983.129,"body":"listening in noise this"},{"speaker":"Gail Ehrens","startTime":983.129,"endTime":985.439,"body":"percentage of the time I was"},{"speaker":"Gail Ehrens","startTime":983.129,"endTime":985.439,"body":"totally blown away."},{"speaker":"Blaise Delfino","startTime":985.0,"endTime":987.25,"body":"It's amazing"},{"speaker":"Blaise Delfino","startTime":985.0,"endTime":987.25,"body":"what the technology can do"},{"speaker":"Blaise Delfino","startTime":987.25,"endTime":990.85,"body":"today. And that's what we call"},{"speaker":"Blaise Delfino","startTime":987.25,"endTime":990.85,"body":"the life scape analyzer. The"},{"speaker":"Blaise Delfino","startTime":990.85,"endTime":995.23,"body":"Starkey Muse IQ has that in the"},{"speaker":"Blaise Delfino","startTime":990.85,"endTime":995.23,"body":"Starkey fitting software, which"},{"speaker":"Blaise Delfino","startTime":995.26,"endTime":998.86,"body":"is a really great counseling"},{"speaker":"Blaise Delfino","startTime":995.26,"endTime":998.86,"body":"tool, Gail, because if we can"},{"speaker":"Blaise Delfino","startTime":998.86,"endTime":1004.35,"body":"see that 25% of the time you are"},{"speaker":"Blaise Delfino","startTime":998.86,"endTime":1004.35,"body":"in speech and noise, but 48% of"},{"speaker":"Blaise Delfino","startTime":1004.35,"endTime":1007.59,"body":"the time you're in quiet, it"},{"speaker":"Blaise Delfino","startTime":1004.35,"endTime":1007.59,"body":"allows us the provider to make"},{"speaker":"Blaise Delfino","startTime":1007.59,"endTime":1010.38,"body":"appropriate adjustments and"},{"speaker":"Blaise Delfino","startTime":1007.59,"endTime":1010.38,"body":"changes. I do remember that"},{"speaker":"Blaise Delfino","startTime":1010.38,"endTime":1012.96,"body":"visit and you were like oh my"},{"speaker":"Blaise Delfino","startTime":1010.38,"endTime":1012.96,"body":"gosh, and it has a chart and"},{"speaker":"Gail Ehrens","startTime":1012.0,"endTime":1017.04,"body":"A pie chart. Yeah,"},{"speaker":"Gail Ehrens","startTime":1012.0,"endTime":1017.04,"body":"well, these colors and lines,"},{"speaker":"Gail Ehrens","startTime":1017.4,"endTime":1021.33,"body":"and then you just adjusted"},{"speaker":"Gail Ehrens","startTime":1017.4,"endTime":1021.33,"body":"things and said let me increase"},{"speaker":"Gail Ehrens","startTime":1021.33,"endTime":1024.63,"body":"this a little bit and decrease"},{"speaker":"Gail Ehrens","startTime":1021.33,"endTime":1024.63,"body":"that and it sort of was just"},{"speaker":"Gail Ehrens","startTime":1024.63,"endTime":1027.42,"body":"tailored exactly to what I"},{"speaker":"Gail Ehrens","startTime":1024.63,"endTime":1027.42,"body":"needed. So I don't think that"},{"speaker":"Gail Ehrens","startTime":1027.42,"endTime":1030.18,"body":"you can put a price on that. I"},{"speaker":"Gail Ehrens","startTime":1027.42,"endTime":1030.18,"body":"think that's fantastic."},{"speaker":"Blaise Delfino","startTime":1030.23,"endTime":1032.63,"body":"Gail, how"},{"speaker":"Blaise Delfino","startTime":1030.23,"endTime":1032.63,"body":"important is it to visit an"},{"speaker":"Blaise Delfino","startTime":1032.63,"endTime":1035.72,"body":"audiologist or hearing"},{"speaker":"Blaise Delfino","startTime":1032.63,"endTime":1035.72,"body":"healthcare professional prior to"},{"speaker":"Blaise Delfino","startTime":1035.72,"endTime":1037.49,"body":"being fit with hearing aids?"},{"speaker":"Gail Ehrens","startTime":1037.699,"endTime":1040.069,"body":"I think you have to"},{"speaker":"Gail Ehrens","startTime":1037.699,"endTime":1040.069,"body":"how can you be fit with a"},{"speaker":"Gail Ehrens","startTime":1040.069,"endTime":1042.799,"body":"hearing aid if you haven't seen"},{"speaker":"Gail Ehrens","startTime":1040.069,"endTime":1042.799,"body":"somebody who specializes in"},{"speaker":"Gail Ehrens","startTime":1042.799,"endTime":1046.279,"body":"hearing and hearing loss in"},{"speaker":"Gail Ehrens","startTime":1042.799,"endTime":1046.279,"body":"hearing aid? I don't think I"},{"speaker":"Gail Ehrens","startTime":1046.279,"endTime":1049.729,"body":"would be comfortable going to"},{"speaker":"Gail Ehrens","startTime":1046.279,"endTime":1049.729,"body":"Rite Aid or CVS or somebody that"},{"speaker":"Gail Ehrens","startTime":1050.059,"endTime":1052.999,"body":"couldn't answer my questions or"},{"speaker":"Gail Ehrens","startTime":1050.059,"endTime":1052.999,"body":"explain things to me, but I"},{"speaker":"Gail Ehrens","startTime":1052.999,"endTime":1056.029,"body":"think this is your area of"},{"speaker":"Gail Ehrens","startTime":1052.999,"endTime":1056.029,"body":"expertise and this is what I"},{"speaker":"Gail Ehrens","startTime":1056.029,"endTime":1058.669,"body":"need. So I'm gonna go to"},{"speaker":"Gail Ehrens","startTime":1056.029,"endTime":1058.669,"body":"somebody who can answer my"},{"speaker":"Gail Ehrens","startTime":1058.669,"endTime":1059.329,"body":"questions."},{"speaker":"Blaise Delfino","startTime":1059.36,"endTime":1061.73,"body":"You're tuned in"},{"speaker":"Blaise Delfino","startTime":1059.36,"endTime":1061.73,"body":"to the Hearing Matters Podcast"},{"speaker":"Blaise Delfino","startTime":1061.73,"endTime":1065.75,"body":"with Dr. Gregory Delfino, and"},{"speaker":"Blaise Delfino","startTime":1061.73,"endTime":1065.75,"body":"Blaise Delfino of Audiology"},{"speaker":"Blaise Delfino","startTime":1065.75,"endTime":1069.59,"body":"Services and Fader Plugs. Today,"},{"speaker":"Blaise Delfino","startTime":1065.75,"endTime":1069.59,"body":"we had speech language"},{"speaker":"Blaise Delfino","startTime":1069.59,"endTime":1073.34,"body":"pathologist and current hearing"},{"speaker":"Blaise Delfino","startTime":1069.59,"endTime":1073.34,"body":"aid user, Gail Ehrens on the"},{"speaker":"Blaise Delfino","startTime":1073.34,"endTime":1076.4,"body":"show, Gail, thank you so much"},{"speaker":"Blaise Delfino","startTime":1073.34,"endTime":1076.4,"body":"for coming on the show today. We"},{"speaker":"Blaise Delfino","startTime":1076.4,"endTime":1077.51,"body":"really appreciate your time."},{"speaker":"Gail Ehrens","startTime":1077.51,"endTime":1078.44,"body":"Thank you. It was a"},{"speaker":"Gail Ehrens","startTime":1077.51,"endTime":1078.44,"body":"pleasure."},{"speaker":"Dr. Gregory Delfino","startTime":1078.44,"endTime":1078.95,"body":"Thank you,"},{"speaker":"Dr. Gregory Delfino","startTime":1078.44,"endTime":1078.95,"body":"Gail!"},{"speaker":"Blaise Delfino","startTime":1079.04,"endTime":1081.53,"body":"And until next"},{"speaker":"Blaise Delfino","startTime":1079.04,"endTime":1081.53,"body":"time, hear life’s story!"}]}