COVID Comeback

Audiology Services COVID Comeback

The Hearing Matters Podcast discusses hearing technology, best practices, and a growing national epidemic - Hearing Loss.

On Episode 11 of the Hearing Matters Podcast, Dr. Gregory Delfino, CCC-A and Blaise Delfino, M.S. - HIS discuss Audiology Services/Fader Plugs return strategy. On episode 11, you will learn the following:  

• Audiology Services COVID-19 return strategy 
• Lessons learned during the pandemic (i.e. remote hearing aid programming, remote hearing healthcare consultations, 24/7 hearing aid drop-off box, and the importance of updating patients through our digital platform(s)
• The Fader Plug research project being conducted by Dr. Grant Searchfield at the University of Auckland in New Zealand 
• Dr. Judy Huch from Oro Valley Audiology in Tucson, Arizona becomes a Fader Plug partner 

On March 17, 2020, Audiology Services, located in Nazareth, Bethlehem and East Stroudsburg, Pennsylvania, temporarily shut down in response to the COVID-19 pandemic. During the quarantine, we were unable to service patients face-to-face. In order to continue to service our patients, we set up a hearing aid pick up and drop off system in the front vestibule of our Nazareth location. If our patient's needed assistance with their hearing technology, they had the opportunity to drop off their hearing aids in a zip lock bag labeled with their name. Our patients found this process to be extremely convenient for them. 

On June 8, 2020, Audiology Services reopened! Prior to reopening, our team held return strategy meetings to ensure that we discussed and reviewed the CDC guidelines with regard to businesses reopening. The health and safety of our patients is and always has been our top priority. Now that we are reopened, what can current and new patients expect when they enter our practice? 

• Upon entry, all patients are asked to visit our hand sanitation station (NOTE: ALL PATIENTS ARE REQUIRED TO WEAR A MASK DURING THEIR APPOINTMENT UNLESS THEY PRESENT WITH AN UNDERLYING MEDICAL CONDITION)
• Next, our patient care coordinator takes the patient's temperature and documents their temperature 
• Patient's are required to take a COVID-19 screener. Once completed, the screener is reviewed and then placed in the patient's file 

Our team was excited to reopen our doors and continue to service our patients face-to-face. The COVID-19 pandemic confirmed what our team already knew and believed - Hearing Healthcare IS Essential.

For more information, visit the following links below to connect with our team:

Call (610) 694 - 0141 to schedule your annual hearing evaluation and/or hearing aid consultation.

Audiology Services Website: https://audiologyservicespa.com/

Audiology Services Facebook: https://www.facebook.com/AudiologyServicesPA/

Fader Plugs Website: https://faderplugs.com/